Quality Assurance Resume Profile

Objective:

A career-directed position providing leadership, testing, analysis, development, and/or production support. Contributions for a private or public business that will enhance and utilize my expertise in various software applications.
Summary of qualifications: Successful technical professional qualified by nearly 25 years of visible and measurable achievements in computer information systems and QA testing.

Professional experience:

Confidential

Quality Assurance Team Lead

Manage specific business requested projects through the SDLC process.
Provide senior technical leadership helping to ensure effective QA efforts and quality software
releases. This included trouble shooting environment/configuration issues with various web
services, IVR, Delphi/C-Sharp client server based applications.
Worked with existing QA process and contributed to the refinement as needed.
Participated in daily release meetings with management for project statuses. Project
target dates, risks, and release strategies were ongoing discussions.
Printing system experience includes Extreme Dialogue, Thunderhead, and Planet-Press. Batch
printing management was handled by Producer Sefas product
Currently working on a mass conversion from Autopilot Delphi/C-Sharp /DB2 primary
system to Guide-wire Third Party Web based application /Oracle back-end.
Larger scale projects have been transitioned from the Waterfall to Agile methodology using
TFS Team Foundation Server as the primary tool for managing project activities. Providing
QA estimates for specific business rules so sprint planning can be accomplished.
Provide resource assistance for other QA associates when required. Create test plans, test
cases, and test scripts using QATRAC when assigned as the QA lead.
Currently transitioning to HP testing tools which include Quality Center and QTP Quick Test
Pro Automation .

Confidential

Business Analyst Level

Perform testing for new code releases, conversions, and product
enhancements tied to the Bankone.com online banking and Bank
One Card Services.
Develop test plans, cases, and requirements.
Work with Developers and Project Managers to identify the scope of the project.
Verify and validate testing activities through every test cycle with the execution of test scripts.
Evaluate results through Web, Star-base CICS , PFM, and SBS CICS interfaces. Utilize
Mercury Test Director 7.6 for tracking defects, screen shots, and test scripts.
Proficiency with HTML, Microsoft Access, Excel, Word, and Front Page.

Confidential

Senior Certification Analyst

Support in testing and implementing Check-Free products for new clients. Products include
Remit, WBP, Microsoft Money, and Quicken in the pre-production environment.
Answer all questions presented by clients that relate to all phases of product testing. Provide
an in-depth overview of how the process will work in production relating to processing.
Customize test plans and flow charts to accomplish Certification based on client
requirements.
Confirm process results through the UI Web , CICS online system and by running queries
against Platinum DB2 tables using SQL.
Create Microsoft Access Tables, Queries, and Macros for data integrity of inbound batch files
sent for back-end online bill pay Enrollment, Maintenance, and Payment updates.

Lead Technical Analyst

Responsible for reviewing all new project Implementations that involve Mainframe Connect:
Direct NDM , Unisys, Unix, FTP, and Windows NT Dial-up server.
Facilitating conference calls, exchanging technical information with Clients.
Assigning new projects to other implementation specialists.
All system Maintenance changes, JCL, and process scripts for Connect: Direct. This includes
setting up traces, scripts, exits, and Netmap entries
Documented and defining all standards for all communication platforms. Implementing new
banks by 'certifying' connectivity and all NDM functions through TSO/ISPF, SDSF, CA-7,
and IUI interface.

Production Control Specialist

Responsible for all CA-7, CA-11, CA-1 scheduling and maintenance.
Reviewing change control requests promoting code/program changes through TSO/ISPF.
Implementing / supporting new dial-up clients on a NT box using proprietary software.
Primary on-call for all dial-up transmissions and mainframe scheduling issues.

Confidential

Computer Operator

Responsible for daily shift operations with emphasis in meeting daily work schedules,
troubleshooting equipment problems and job rerun/restarts using ZEBB rerun
system.
Operating System/System Utilities: MVS/XA, DOS/VSE. Utilities used in CICS
CA-Dispatch, CA-scheduler, VM/CMS, CA-DYNAM/TLMS.