QUALIFICATIONS

• Over 13 years of experience as a Software QA Engineer.
• Good knowledge of Software Development and Testing Life Cycle Waterfall/Agile .
• Experienced in creating Test Designs and Test Cases based on Software/Hardware Requirements.
• Proficiency in performing UI, Functional, Defect, Regression, Unit, Integration, System, Compatibility, Database, and Web Testing.
• Experienced with web services and databases, and proficient in writing SQL queries to retrieve data.
• Proficient in the installation and troubleshooting of systems in the local area networks LAN .
• Proven ability to pinpoint problem areas and initiate creative and workable solutions.
• Excellent verbal and written communication skills interface effectively with team members and all levels of management and engineers.
• Dependable, reliable, and strong work ethics with demonstrated skill in meeting deadlines within demanding environments.

TECHNICAL SKILLS

• OS Platforms: Windows 7, 2000, XP, XPE, Server 2008, UNIX/Linux, IBM 4690 Flex OS
• Applications: Windows Test Manager 2010, Windows TFS, ApTest, Notes, Perforce, Visual Source Safe VSS , DotNetNuke, Cleo Communications, Remoteware
• Databases: SQL 2000-2008R2, Notes

EXPERIENCE

Confidential

Sr. Software Quality Engineer/Software Quality Engineer

• Completed 18 major SDLC/STLC in 10 years.
• Involved in reviewing and designing software/hardware requirements for each Software Development Life Cycle.
• Responsible for creating and maintaining test designs on assigned projects during each SDLC/STLC for hardware/software based on Software Requirements.
• Responsible for executing test cases from test designs to ensure software/hardware operational integrity.
• Perform ad-hoc/exploratory testing for finding, reporting, tracking, and regressing fixed defects.
• Involved in collaborating product backlog items for sizing and assigning sprint tasks for each sprint.
• Responsible for testing and deploying the Coinstar.com website for each sprint using Agile/Scrum methodology.
• Responsible in preparing and demonstrating completed sprint task items to Sprint Team before production deployment.
• Devised, tested, implemented, and deployed to production to replace a secure file transfer application between kiosk and HQ for nightly reporting that reduced telecom costs for the company.
• Responsible for setting up test environments for QA and Developer personnel in the QA lab.
• Devised, tested, implemented, and deployed to production a POS application that transfers secured transactions between Kiosks to POS terminal.
• Responsible for setting up kiosk and POS terminal for demonstration at tradeshows for Coinstar representatives.
• Provided technical support for internal customers on deployed software/hardware releases.
• Improved QA processes in creating test environment images on CDs for testing from hard drives.
• Confidential Software Quality Assurance Engineer
• Responsible for QA testing of audio/modem drivers on various Windows OS platforms for OEM customers.
• Increased turn around time of testing pre-shipment and retail hardware/drivers for submission to Microsoft WHQL Logo Certification to expedite on time shipping for OEM customers.
• Reproduce, report, and resolve driver bugs on incremental builds of Windows Millennium Beta OS to software engineers.
• Devised, maintained, and implemented internal test plans accordance to Microsoft Hardware Quality Labs for Hardware Compatibility Testing.
• Confidential Software Test Engineer-Audio
• Install, troubleshoot, and perform Compatibility Testing on various OEM/IHV audio devices and pre-release test kits.
• Provided extensive engineering support to developers and engineering staff on testing pre-release audio test kits and reporting test bugs to improve the quality of the existing test kits.
• Trained, supervised, evaluated, and provided technical direction/support to OEM/IHV customers and engineering staff.
• Assisted in devising and implementing an efficient audio test procedure for customers and engineering staff to assure the quality of the audio devices can fulfilled the PC requirements.
• Generated test reports summary for OEM/IHV customers and recommended of approval or rejection of Logo Certification.
• Regularly troubleshoot and resolve system problems for Audio Engineers.
• Participated stress testing of incremental builds on Windows 2000 for the Windows 2000 Operating System Team.

Confidential

Software Test Engineer-Display

• Performed Compatibility Testing on various OEM/IHV Display devices and pre-release Test Kits.
• Assisted Senior Engineers to train OEM/IHV Engineers to become certified in the Display Self Test Program.
• Responsible for inventorying Display devices, signing, and certifying drivers for OEM, IHV, and Display Engineers using an Assembly program.
• Assisted Senior Engineers in providing 24-hour support to customers on Display hardware related issues.
• Generated test reports summary for OEM/IHV customers and recommend of approval or rejection of Logo Certification.

Confidential

Computer Technician Contract Position

• Diagnosed, repaired, upgraded, and replaced defective components of computer equipment.
• Provided technical support and delivered repaired units to clients.
• Confidential Electronics Technician
• Maintained, diagnosed, and repaired office equipment copiers, fax machine, shredders, typewriters, calculators, dot matrix printers, folding machines, and time clocks to component level.
• Performed repairs with the use of common test equipment and tools on site and in the repair shop.
• Provided technical support and extensive customer service.