Quality Assurance Resume Profile

Professional Summary

IT Professional with 9 years of experience seeking a position in a fast paced and driven environment. A team player that looks to reduce cost at all times to improve quality for the department and companywide. Strong ability to coordinate projects and to facilitate projects to completion. Excellent organization and planning skills coupled with the expertise to prioritize projects and multiple tasks. Broad range of skills as QA Analyst and Network Administrator utilizing the tools to ensure that IT projects are completed on time, within budget, and in compliance with SDLC Software Development Life Cycle .

Technical Skills

Application Software:	MS Office Tool Suite Outlook, Word, Excel, PowerPoint, Visio , Automated Web Testing Tool-ETester, PVCS Tracker, Puddy, Autosys, Omni Station, Toad, RapidSQL, PVCS Version Manager, Quality Center, QTP training, Rational ClearCase, Rational RequisitePro, Clarity, Remedy, ADP, VBA, OLAP, BI, SSAS, SSRS, SSIS
Operating Systems/Software:	MS Windows Server 2003/2000/NT, SharePoint, HTML, Windows 7-98, Symantec Professional Antivirus/Mail Security/Ghost, UNIX, Sybase, OMNI, DBArtisan
System Hardware:	Compaq, Dell, IBM, Macintosh, HP Servers, ThinkPad Laptops, Sonicwall firewalls, Checkpoint, Websense, Gateway, Linksys, PBXs

Professional Experience

Confidential

Quality Assurance Analyst/Business Analyst contractor

Work with Instructional Design team in preparing of test plans, scripts and software tools for the purpose of application regression testing. Facilitate testing activity, document and report on defects, and be accountable for the overall testing process.
Prepare a test plan and test scripts to test each software component and demonstrate the business condition under test and the expected result
Ensure high quality and accuracy is maintained through testing phases of the Software Development Life Cycle

Confidential

Quality Assurance Analyst contractor

Work in partnership with their onshore colleagues to deliver projects to agreed scope, timelines and costs. Projects can include corporate strategy projects, operations improvement, organizational transformation as well as traditional development projects. Specifically to:
Proactive test preparation based on the documents raising issues and clarifying doubts when they exit
Execution of QA/ User Acceptance tests for projects in line with Test Strategy, Project Plan Test Plans

Confidential

Quality Assurance Analyst/Business Analyst contractor

Involved in various business operations and helped in gathering, analyzing and documenting of requirements.
Analyze test cases to validate the changes and make recommendations for improvement.

Quality Assurance Analyst

Responsible for developing and executing formal test plans to ensure the delivery of quality software applications.
Streamlined a project from 600 test cases to 150 allowing the project to come in on time and under budget.
Wrote SQL queries in Toad to query Oracle and DB2 databases to 1 find test participants prior to testing and 2 verify database mapping and other test parameters after testing.
Inspected and approved expected results for Requirements, Functional Design, and Technical Design to ensure all deliverables are accurately and completely defined prior to System Test utilizing Waterfall SDLC.
Created and maintained System Test scenarios and cases, including expected results, for new or existing software applications to ensure that all data processing requirements are met prior to production implementation.
Prepared test environment, created and manipulated test data, and prepared tools prior to test execution ensure a stable environment for testing. Communicate with development, project team, and the users to provide a test status and to resolve issues identified during testing.
Provided Support System Testing SLAs to ensure excellent customer service by identifying, recommending, and implementing changes to enhance the effectiveness of quality assurance strategies.
Ensured SDLC policies were followed.

Confidential

Global Helpdesk Technical Specialist

Responsible for providing a senior level of support for all end- users on a corporate network. Troubleshoot and resolve hardware, software and voice/data communication systems issues.
Coded an HTML desktop allowing accessing of information faster and increased call resolution by 5 .
Supported an enterprise consisting of 50,000 end-users and vendors by working in all five helpdesk team queues Mobility / Collaboration, Private Client, Corporate, How To / Order Entry and Applications when most other agents work with 2 to 3 queues.
Provided Tier 2 support for Mobility / Collaboration primary queue calls ending in at least 95 point-of-call resolution.
Employee of the Month for the Month of May 2006.
Elected by management to pilot ScreenPop and Virtual Workstation for the helpdesk.

Confidential

Network Administrator

Oversaw system software, network applications and hardware integrity and availability. Provide support for multiple Network Operating Systems to ensure user access in support of business functions.
Implemented a SQL form system and reduced customer processing time by 15 and increased customer satisfaction by 10 .
Installed a Windows 2000 Server and configured an Active Directory network to improve security and productivity.
Configured and maintain Windows 98, NT, 2000 and XP workstations patched and configured Windows 2000 and 2003 servers, Citrix servers and thin clients.
Performed testing of new software and equipment and reported results to management.

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