Summary:

• Over 3 years of experience in software testing process which Test Planning, Test Cases Design, Test Environment Setup, Test Data Setup, Defect Management, Test log, Test results, Test Traceability Matrix and Test Metrics.
• Over 4 years of experience as a Business Analyst, in Business Analysis, System Analysis, Design, Development, Business Re-engineering, Requirement Gathering/Analysis, internal control reviews, and financial statements and implementation of Business Applications, Project Team Management using the Systems Development Life Cycle (SDLC) principles of Rational Unified Process (RUP).Has extensive domain knowledge in diversified fields of Investment Banking, Retail and Technology
• Experience in testing on Enterprise wide applications with multiple databases like ORACLE, DB2, and MS ACCESS.
• Involved in creation and implementation of Test Procedures, Test Plans and Test Scripts. Experience in writing Test Plans, defining Test Cases, developing and maintaining test scripts, analyzing the results of scripts, interaction with team members in fixing the errors.
• Maintaining the Traceability Matrix, Test Data Matrix and Status report related to project.
• Highly proficient in working with users to gather requirements, analyze them and subsequently use the Microsoft Visio and design tools to model the requirements.
• Performed feasibility, adaptability study and risk analysis to identify the business critical areas from USER perspective and supported multi-tier applications.
• Excellent skills in gathering requirements and creating Business Requirements Document (BRD) and Functional Requirements Document (FRD), facilitating Joint Application Development (JAD) sessions, Rapid Application Development (RAD) sessions, Disaster Recovery Plan (DRP), developing Use Cases, Test Approach, User Acceptance Testing (UAT), andRequirements Traceability Matrix (RTM).
• Expert knowledge of Business Analysis methodologies and iterative Systems Development Life Cycle (SDLC); Rational Unified Process (RUP), Agile, Scrum, Waterfall, etc.
• Experience in test management and defect tracking tools like Quality Center, Test Director.
• Ability to test backend applications by writing SQL and PL/SQL statements.
• Extensive experience in developing Test Traceability Matrix and Gap Analysis.
• Well versed in analyzing Results, Bug Tracking & Reporting, Detailed status reporting
• Expert in Using Quality Center/Test Director as repository for maintaining test cases, execution and tracking the defects.
• Developed Test scenarios and Test cases using Quality Center/Test Director.
• Possess exceptional written and verbal communication skills.

Education: Bachelor of Commerce

TECHNICAL SKILLS:

Tools:WinRunner, LoadRunner, Selenium, Quality Center/Test Director,Quick Test Pro, Rational Test Suite(Rational Robot and Rational Test Manager), Clear Quest, MS Project 2007, MS Visio 2007 Languages:C, C++, HTML, XML, TSL, VB Script, Java Script, Visual Basic, PL- SQL,Perl, Shell ScriptingTechnologies:Web Services, XSD, JSP, EJB, Servlets, .Net, Sharepoint, SAPDatabase:Oracle 10g/9i, MS Access, Sql server 2005/2000 and MS SQL 7.0/2000Documentation:MS Word, MS Excel, MS PowerPoint, MS Projects, VisioReporting Tools:SAP BW, Quality Center ReportsOperating Systems:UNIX, MS-Windows NT 4.0/XP/2000/2003

Professional Experience:

Confidential, OH Mar’09 - Apr’12
Role: QA Analyst / Manual tester
Description: Confidential is a leading asset-light based transportation and logistics services provider. Within North America, Pacer manages one of the most comprehensive double-stack intermodal networks with more than 100,000 route miles of double-stack rail operations, integrated with a nationwide truck drayage network for door-to-door service delivery. Pacer accounts for about 20% of all domestic intermodal container moves in the U.S. and is the largest single provider of intermodal container services between the U.S. and Mexico
Responsibilities

• Responsible for gathering Business Requirements, Functional Requirements and Design Documents.
• Performed Functional, Negative, Positive, Integration, Regression, End to End and User Acceptance Testing.
• Extensively involved in writing and designing templates for the Test Plans and Test cases
• Identified the Test Cases and documented them in Quality Center.
• Worked with the Developers and the Test Lead to verify the Test Cases.
• Designed and Analyzed Test case design document basing on the Functional Requirement Specifications to implement through testing process.
• Analyzed and Developed Test Plan, Test Cases, Test Scripts, Expected Test Results and Test Procedure from functional requirement for different modules in SAP
• Involved in creating the Traceability matrix based on Functional requirement in each module.
• Base-line and Regression tests were scheduled and performed on every Release and build.
• Supported End-to-end testing for downstream systems.
• Worked with batch jobs, monitoring and scheduling jobs using CNTRL-M
• Creation of Test Data for Member data’s according to the scenarios.
• Loaded the Test Data into the HPQC to prepare for the execution of Test Cases
• Involved in Task Creation, Task Estimation, Task Distribution, Task Prioritization and Communication among Onsite and Offshore Team Members.
• Regularly followed up with the development team to discuss the defects identified during Testing.
• Involved with Test Coverage Metrics and Defect metrics such as Defect Density, Delivered Defect Density, Defects by Severity, Number of Defects, and Defects per build, Defect Fix Rate, Test Case Utility, Test Effort and various other measurements.
• Interact with end users and investigate issues related to the QA.
• Coordinated user acceptance testing with final users. Prepared end user documentation for the new system
• Used Quality Center to store all testing results, metrics, implemented Test plan Document, created Test Cases, Defect Tracking & Reporting.
• Participated in status meetings to report issues. Communicated with developers through all phases of testing to prioritize bug resolution using Quality Center
• Prepared and Presented weekly and monthly QA Defect and Status Reports to the different Stake holders of the project using Quality Center.
• Expertise in generating the daily defect detailed report using Quality Center for the other project stake holders and the project Management
• Maintained bug lists for critical issues using Quality Center.

Environment: Quality Center, SAP, HTML, MS Office, Microsoft Excel, MS Word, Internet Explorer, Microsoft outlook, PowerPoint and Visio

Confidential Jun’06- Nov’07 
Role: Business Analyst 
Responsibilities

• Interact extensively with the Product Manager and Business Area Subject Matter Experts (SME’s) to understand the Business Processes thoroughly. Identified opportunities for business process improvement through various meetings with business users and developers and initiated efforts to make improvements.
• Analysis of requirements, creating, and maintaining the Business Requirements Document (BRD).
• Created Requirement Description Document (RDD), Business Requirement Specification document (BRS) for the application to include the business requirements, technical requirements, non-functional requirements and error handling based on the analysis performed while creating the Process flows.
• Responsible for defining the Scope of the Project, gathering Business Requirements, involved in Gap Analysis and documented them; created PowerPoint Presentations and reports for reviews with senior management.
• Set up definitions and process for scoping, document test cases, and test phases including product test, integration test, system test and User Acceptance Test (UAT).
• Identified the business experts for the different modules and set up meetings with them to gather the requirements for functionality, workflow, and business rules.
• Worked with Java developers in Software Development Kit (SDK) development efforts, modifying the interface as per user convenience using Java codes.
• Identified System Requirements, generated the Business and Functional Process Models and established timelines, milestones and deliverables.
• Transformed business requirements to technical models using Unified Modeling Language (UML) diagrams like Use Case Diagrams, Data Flow Diagrams, Activity Diagrams and Sequence Diagrams.
• Conducted requirement workshops among all project stakeholders to verify and validate the business requirements.
• Worked with development team in creating web forms and web based configuration tools.
• Forecasting budget of the project at each step of the SDLC process.
• Facilitated the documenting of test cases and recorded them for the functionality testing in TestDirector based on test requirements.
• Conducted and participated in walkthroughs to discuss certain issues with the development, design and QA team.

Confidential Oct’05- Jun’06 
Role: Business Analyst
Responsibilities

• Met with users to generate and review Business Test Cases and prepared Use Case Documents.
• Created Workflow Diagrams, Process Models, Activity Diagrams, and Use Cases for incorporating design changes in business processes
• Designed business models that served to identify requirements and communicate information between teams.
• Prepared the Vision Statement and Documents containing essential business elements and detailed definitions, and facilitated requirements definition and vendor communication for desired system enhancements.
• Elicited and gathered User and Business Requirements through design sessions, brainstorming and prototyping.
• Analyzed the impact of Business Process changes on the existing systems and process flows. Analyzed the testing efforts that would be undertaken by other systems due to the changes in current systems. Coordinated analysis, development and testing efforts between various application teams.
• Studied existing Business Application and Processes, collected End-User Requirements, analyzed sources of revenue leakage and suggested the improvised business process model.
• Created non-functional system requirements pertaining to data quality and system performance.
• Prepared and implemented Test Cases for System Testing as well as for User Acceptance Testing.
• Conducted Integration Testing and Regression Testing with developers in development and conducted User Acceptance Testing (UAT) with UAT team. Safety reporting on system-based projects, acted as a liaison, writing documentation and increased project coordination.
• Documented the reporting interfaces, came up with BRD’s, FRD’s, and Test Case Documents for the Business Customer Account Master Setup and Web Services to access and modify the data by Integrating Application.
• Conducted group discussions with Architect, Business Users and Development Team to Analyze and Design Logical Data Structures.

Confidential Sep’03– Oct’05 
Role: Business Analyst 
Responsibilities

• Conducted meetings and workshops to discuss high level requirements and developed User Requirements Specification Document (URD).
• The URD contained detailed requirements, formatted such that the traceability matrix elements could be matched from features to test cases.
• Gathered requirements by conducting requirement workshops and brainstorming sessions.
• Reviewed the requirements for calibration, maintenance and cleaning developed as draft procedures and finally wrote Standard Operating Procedures (SOP’s).
• Developed Business Use Cases in most instances, worked extensively on Rational Requisite Pro in gathering user requirements, manage workflows and elicit communication plans.
• Defined Business Use Cases and Activity Diagrams to represent different workflows and associations.
• Responsible for implementing the Key process areas, proactively working for Revenue Cycle improvements.
• Generated Use Case diagrams using Microsoft Visio to depict process flows, timelines and cost-benefit models.
• Involved in setup of End-To-End Business Process.
• Clearly communicated the project business objectives to .Net developers using object-oriented methodologies.
• Managed Version Control, each version of the application was stored in Clear case and necessary modifications, updates, analysis was done.
• Worked closely with Developers and User Representatives, participated in the Product Design Process including specifications and end-user reviews and application walk-through.
• Configured test environment for specific Test Cases, created test data, executed automated or manual unit tests, document results and updated defect-tracking systems.
• Used Test Director to invoke the scripts, initially performed the baseline testing, organized all the scripts systematically and generated reports.

Confidential March 2002 – September 2002
Analyst
Worked as an Administrative Co-ordinator in the Admin department. The job involved all secretarial & administrative functions which mostly included data entry work on the computers, and creating power point presentations, maintaining statistics, correspondence, e-mailing and browsing the internet.