Summary

senior quality assurance analyst/technical support

Senior Quality Assurance professional and technical support engineer with over 7 years of progressive experience, significant system experience in telecommunications, financial services, and social enterprise management services industries with significant off-shore project team communications experience.

Experience in medium to large complex engagements throughout software lifecycle as a senior quality assurance analyst testing leadership to:

• 7 years of experience in the Information Technology Industry as a QA Tester in Manual and Automation Testing.
• Highly responsible, dedicated team player and high performing individual in challenging environments and aggressive deadlines
• Possess excellent delivery track, and experience in testing Web, Client/server and media editing applications.
• Superior communication, and ability to multitask in multiple projects
• Excellent understanding of Software Development Life cycle using Waterfall and Agile, database systems and Test methodologies
• Hands-on experience in defining, documenting and executing manual test cases, requirements traceability matrix and test plans
• Conducted Black Box and White Box testing, GUI, functional, regression, and Backend testing
• Trained in Automation Testing tools using WinRunner, LoadRunner, Test Director, Selenium and Quick Test Pro
• Extensive use of SQL query for back-end testing to verify the flow of data between back-end and front-end.
• Firm knowledge of different phases of Software Testing and Software Development Life Cycle SDLC including Agile Methodology and Waterfall.
• Performed manual and automated testing using HP-Mercury tool like Quality Center, Quick Test Professional, LoadRunner.
• Experience in Web based testing including GUI Testing, Regression Testing, Integration Testing, System Testing, Performance Testing, Stress Testing, Functional Testing and Unit Testing.
• Expertise in running Test Scripts from Quality Center/ Test Director on different hosts.
• Experience in writing Test Plans, defining Test Cases, developing and maintaining Test scripts, analyzing the results of scripts, interaction with developers in fixing the errors.
• Experience in Bug Tracking and Reporting using Test Director/ HP Quality Center.
• Strong skill in Backend Testing using SQL queries on Oracle and SQL Server.
• Have excellent skills in VB scripting, written many re-usable VBScript functions to automation the application
• Proficient in all phases of Test Life Cycle from test planning to defect tracking and managing defect lifecycle.
• Created automated Test scripts using automated tools and ran the test scripts on various Builds and instances.
• Experience in Manual Testing and Testing Methodologies. Experience in Stress Testing/ Performance Testing.
• Good Experience on Selenium IDE and creating Scripts in selenium RC/Web Driver by using Java
• Ability to work in a team environment or independently.
• Good at multi-tasking and working well under tight deadlines with high efficiency.
• Strong verbal and written communication skills.
• Expertise in analyzing User Requirements, Functional and Technical Specifications.
• Excellent troubleshooting, project management and problem solving skills.

Technical Proficiencies:

Professional Experience

Senior Quality Assurance and Support Analyst

Navitas Tech developing Employment Management System EMS to enable real-time collaboration and communications in the workplace that meets enterprise needs for security and usage management. A product based application helping business and government customers increase productivity and enhance communications among employees, vendors and partners.

Key Achievements:

• Created Test Plans and Test Scripts for EMS Employment Management System product.
• Created test plans and test cases for various use cases
• Conduct customer support calls where current application issues/defects are discussed
• Documented test procedures for release acceptance and regression testing of new builds
• Executed test cases, coordinated go-live updates with customers
• Executed automated Selenium scripts and reproduced failures manually
• Reported software defects via Bugzilla bug tracking system, performed bug verification testing
• Tested web sites for functionality, GUI, usability, navigation, browser and OS compatibility
• Communicated with QA team members and developers to resolve testing issues
• Performed black box, grey box manual and automated testing with an access to the web source code
• Created and managed customer codebase and managed release notes for each build
• Mentor new hires and juniors

Environment: J2EE, Java, EJB, JSP, Servlets, JDBC, Eclipse, WebLogic 10, WebSphere 8, Tomcat, DB2, Oracle 11g.

Confidential

Quality Assurance Analyst QTP

Confidential has developed a market-leading integrated flight application management tool which is capable of booking tickets all over India for different flights. As a Test engineer, part of Quality Assurance team of Ten to Test multiple requirements entered for different customers travel requirements and their reservations could be possible for different flights.

Key Achievements:

• Interacted with the offshore Development team in United States to resolve defects.
• Back up to Test lead and communicated daily/weekly Test Reports to the Management team
• Executed Unit testing, Functional testing manual , regression testing, Integration testing, Performance testing, End to End Testing, Acceptance Testing of the implemented functionality.
• Created requirements traceability matrix and validated that all requirements are tested
• Once the developer fixed the defect, validated the defect and resolved it
• Applied multiple patches to the test environment.
• Defects were created and maintained in Rational ClearQuest.
• Managed Pilot installation of ClearCase for the systems analysts and test team members.
• Installed and configured QA environments and servers
• Created and maintained BUG reports, Release Notes
• Maintained all Test artifacts in ClearCase

Environment: Rational ClearQuest, Rational ClearCase, Microsoft .NET framework 1.1 2.0, ASP, SQL

Confidential

Quality Assurance Analyst

As a QA Analyst, part of Quality Assurance team of twelve in BeCogent Customer Service Application to provide Virgin Media with a next generation Web based Call Center Customer Service application. The company was a member of the UK's National Outsourcing Association that provided outsourced telesales, customer relations and helpdesk services to a variety of companies like Virgin Media. Virgin Media Inc. is a company which provides telephone services, both fixed and mobile, to businesses and consumers in United Kingdom. Its operational headquarters are in HOOK, UK and executive office is in New York, United States.

Key Achievements:

• Creating the Test scripts based on assigned Use cases such as New Account generation, Create a Request, and Membership.
• Interacted with the Business analysts to clarify Use case related questions and understanding the requirements.
• Defects were created and maintained in Rational ClearQuest.
• Responsibility for executing the test cases of various screens related to the use cases.
• Executed Back-end testing, Functional testing manual , and regression testing of the implemented use cases.
• Provided functional, regression, browser compatibility and OS compatibility testing
• Analyzed customer issues, triaged them to validate the defect and coordinate with various development teams globally and then update client with the fixes
• Interacted with the development team to resolve the defect
• Once the developer fixed the defect, validated the defect and resolved it.

Environment: ORACLE 9i, SQL, DB2, Rational ClearQuest, WebLogic Application Server 8.1, J2EE

Confidential

Network Administrator

As a Network Administrator I was responsible for the maintenance of computer hardware and software systems which includes maintenance and monitoring of active data network or converged infrastructure and related network equipment. Ensuring integrity for company's LAN/WAN infrastructure with a focus on network components. Include activities and tasks such as network address assignment, management and implementation of routing protocols routing table configurations and certain implementations of authentication. Also include maintenance of certain network servers such as file servers, VPN gateways, intrusion detection systems, etc.

Key Achievements:

• Administration and maintenance of company's internal systems.
• Configuration and set-up of all new server systems required internally for the company's activities.
• Firewall administration and overall responsibility for company IT security.
• Administration of email servers for company-wide email.
• Provide telephone and desktop support to internal users.
• Forecasting any needed improvements, budgeting for and implementing any changes

Environment: Worked with Cisco Routers Series 2500, 2800, 3500, 3600, 3800 and Cisco Switches Series 6500, 5000, 3500, 2900 and Routing Protocols BGP4, OSPF, EIGRP, IGRP, RIP, IS-IS, NLSP , Routed Protocols TCP/IP, IPX/SPX .