SUMMARY

Over 7.5 years of IT experience in all phases of Software Development Life Cycle including analysis, design, development, spanning different stages of testing life cycle that includes unit, integration and system testing.

PROFESSIONAL EXPERIENCE

• Over 7.5 years of experience in Information Technology on Quality Assurance, Testing, Business Analysis, Development, Manual and Automation testing of Client Server and Web applications
• Experience in designing and executing test plans, test cases, test deliverables and thorough understanding of SDLC and STLC
• Experience in the Financial AMEX and Customer service application related domains
• QA processes for diverse development environments such as Agile, Waterfall and V-Model
• Possess specific experience performing testing including Backend Oracle, SQL Server , Front-end, Regression, Functional, System, Interface, Black box, White box, Integration and User Acceptance Testing, Gray box Testing, Smoke testing, System testing
• Ability to manage Change Control, Post Incident Review, Project Management and 1 Project Estimations and Reviews
• Experience with diverse platforms: UNIX and Windows
• Extensively involved in using Test Director, Quality Center to report defects for smooth transition between development and testing team
• Ability to work independently or in a team environment or in a rapid pace environment
• Ability to understand and translate business requirements
• Ability to work collaboratively with Business Analysts, Testers, Developers and other team members in complex testing projects and in the overall enhancement of software product quality
• Strong verbal, written communications skills and a Quick Learner

TECHNICAL SKILLS

• Operating Systems: UNIX/LINUX, Windows XP Vista
• Microsoft Office Tools: Microsoft Office Suite 2007
• Languages: C, C , SQL, PL/SQL
• RDBMS/DBMS: Oracle-9i
• Tools Used: Toad, PL/SQL Developer, SQL Developer
• Testing Tools: QTP 9.2, PCOMM
• Bug Tracking Tools: Microsoft Product Studio and Test Director, Quality Center 9.2

WORK EXPERIENCE

AMEX, Florida

Senior Test Analyst

Description:

• Worked on multiple projects in the CSP Credit Servicing Platform and GNA Platforms
• Credit Servicing Platform CSP is a global capability that enables Credit and Fraud Operations to perform end-to-end risk management, including Credit Customers Servicing, Collections, Fraud research, and Risk Underwriting. CSP is an integral part of Global Risk Systems GRS , an American Express Technology organization responsible for delivering critical solutions for company's underwriting, credit fraud customer management and collection functions. GRS portfolio is comprised of five technology organizations: Global Risk Management System GRMS , Worldwide Credit and Collection WCC , Credit Bureau CBR and Account Monitoring GAM , Credit Servicing Platform CSP and Global Risk Testing Team.

Expertise:

• I have handled multiple modules individually gaining good expertise in Mainframe application design and testing.
• Have a very good knowledge of Banking GNA Application Processing
• Have Good Knowledge in Main application development and testing
• Worked with Automation team for automating NASP, Online and Instant Web based Applications
• Test Data Management Have been a part of TDM for Test data setup for high and medium complexity projects. Have very good knowledge in databases for test data setup

Responsibilities

• Understanding the requirement documents to design, develop and test the mainframe applications
• Coordinating the team on Preparation of Test Conditions, test cases and Execution
• Involved in both Regression and SIT testing
• Prepared Status report and involved in status Call Daily/weekly
• Trained New team members both in technical and Business prospects

Environment: TN3270, PCOMM, Mercury Quality Center, QTP

Confidential

Senior QA Analyst

Description

• Jacada is a leading provider of unified desktop and process optimization software solutions for the customer service and support market. Jacada provides solutions that improve the effectiveness of customer interactions. Jacada unified service desktop solutions simplify and automate customer service processes bridging disconnected systems into a single, intelligent workspace, without requiring modification or replacement of existing systems. Contact centers worldwide are using award-winning Jacada unified desktop solutions to automate complex processes, improve customer satisfaction and loyalty, reduce operational costs, and enforce and monitor compliance with regulatory policies and procedures. Responsibilities
• Analyzed user requirements and software requirement specifications documents
• Created test plan, wrote design steps, copied test steps, called a test with parameters, linked tests to requirements and automated manual testing
• Performed End to End, Functional Testing, Regression Testing after fixing each defects
• Used HP Quality Center for defect management- adding defect, tracing changes and sending defect e-mail messages
• Executed scripts in HP Quality Center and documented detailed results
• Analyzed testing process by creating reports and graphs
• Performed Backend testing with SQL queries to test the data
• Developed manual test cases for Positive, Negative and Functional testing
• Conducted test executions manually, evaluated test results, and attended daily meetings to discuss the high severity defects with the developers and BA
• Prepared test status report and weekly status report
• Analyzing the reports, Debugging of scripts
• Created Oracle PL/SQL queries to test the backend data

Environment: Quality Center 9.0, QTP9.0, SQL, MS Office, Windows XP, Oracle PL/SQL

Confidential

QA Tester

Description

This Framework allows setting up Web applications with single sign on. User information was validated on PS Pin Server , which was developed and maintained by some other group. Worked as a Quality Assurance Tester on their Client Sever web based application sales compensation modules.

Responsibilities

• Involved in preparing High Level Test plans based on user requirement documents
• Involved in defining Test objectives for the applications and performed Manual Testing
• Created test scenarios and test cases for the functionality, integration testing of the application in Quality Center
• Involved in developing Integration Test Plans, System Test Plans and Performance Test Plans for the applications
• Developed Test Plan, Test Procedures and Process for UAT testing and involved in Installation Testing
• Responsibilities include acceptance testing, functional testing, Integration testing, System testing, performance testing, stress testing and load testing the system
• Used SQL Queries to verify the data from the Oracle database
• Extensively worked on back end testing
• Tested various links of Global Navigation Bar, the text-hyperlinks, image-hyperlinks of Home Page and different Feature pages
• Identified the Test Cases to be automated and lead the effort for automating the product using QuickTest Pro
• Tested the Web Services Interface with the Legacy Mainframes System
• Defect and Change Tracking was done using Quality Center
• Acquired knowledge on Unix Shell Script as a practitioner
• Interacted with the developers for bug fixes and problem resolution
• Participated in regular project status meetings related to testing

Environment: Quality Center, Quick Test Pro, Java2.0, J2EE, SQL, PL/SQL