PROFESSIONAL SUMMARY

• 5 plus years of experience in IT industry includes 3 plus years of experience in Salesforce.com CRM Platform.
• Ability to setup, customize and deploy to salesforce.com from the ground up for large user groups, perform hands on customizations using Apex, Visual Force, Custom Reports, Force.com IDE.
• Designed and Developed workflow rules, Validation rules, Approval Processes and customizations within Salesforce.com
• Worked with SOQL, SOSL, Visual Force, APEX, Force.com and Web services API.
• Strong Knowledge in Salesforce Administration and Developing, Customization ,Data Validation, Sales, Marketing, Customer Service and Support Development team.
• Hands on working experience in Role Hierarchy, Custom Profiles and public groups' creation and user management.
• Extensive experience in analyzing organization processes, converting business workflows into exact Salesforce.com workflows and configuring Salesforce.com to meet business requirements.
• Hands on experience in creating Custom Objects, Custom fields, Page layouts, Custom Tabs, Reports and various other components as per the client and application requirements.
• Extensive business knowledge and customization experience on various salesforce.com standard objects like Accounts, Contacts, Opportunities, Products and Price books, Cases, Leads, Campaigns, Forecasting, Reports and Dashboards.
• Experience in Creating Roles, Profiles, Email Templates, Page Layouts, Workflows, Workflow Actions and Approval Process.
• Coordinated and transferred knowledge to the offshore team.
• Experience in creating detailed process documentation and deployment process on issues for Future Follow ups.
• Excellent Leadership and Interpersonal skills, Team player with ability to work effectively with all levels of organization and individually as well

TECHNICAL SKILLS

• Operating Systems : Windows, Solaris, and UNIX
• CRM Tool : Salesforce.com, SAP SD, MM, Apex,
• VisualForce, Force.com IDE
• Programming language : HTML, XML, Java, ASP.Net, JavaScript,
• CSS, C , C, SQL
• Methodologies : ASAP, Agile
• Others : MS-Office Suite, MS-Project, MS-Visio,
• And Quality Center

WORK EXPERIENCE

Role: Salesforce.com Administrator/Developer

Responsibilities:

• Performed detailed analysis of business and technical requirements, and designed the solution by customizing various standard objects of Salesforce both Service and Sales cloud .
• Involved in gathering business requirements from sales marketing team and business analysts
• Designed, and developed Apex Classes and Apex Triggers for various functional needs in the application.
• Working knowledge on Custom Objects, Custom fields, Page layouts, Custom Tabs, Reports and various other components as per the client and application requirements
• Involved in creating and customizing Email template and configuring them to the email alert within the workflow rule for a standard/custom object.
• Involved in field page layout customization for the standard objects like Account, Contact, Leads, Opportunities, and Contacts.
• Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com Objects. Used it to read, extract, and load data from comma separated values CSV files.
• Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Involved in data mapping and migration of data from database to Salesforce.com Objects and fields.
• Involved in querying Salesforce tables using SOQL SOSL queries using Force.com Explorer.
• Created Reports and Dashboards as per the customer requirements
• Responsible for creating Sharing rules among all the users in Different Roles and Subordinates
• Worked in Production support, handling defects using Remedy tools, interacting with end users on daily basis.
• Worked in SVN Version control systems to keep track of the history of the developed Apex Classes, Triggers, and Visualforce Pages etc.
• Worked on data migration from databases to SFDC using Data Loader
• Experience in creating detailed process documentation and deployment process on issues for Future Follow ups.

Environment: Salesforce.com, Apex language, VisualForce, Data Loader, SOQL, SOSL, Workflow Approvals, Reports, Service Cloud, Sandbox, Email Services, Windows, Chrome, Microsoft Office.

Confidential

Role: Salesforce.com Administrator/Developer

Responsibilities:

• Interacted with various business team members to gather and document the requirements for Salesforce Interface development.
• Created the workflows for automated lead routing, lead escalation and email alert
• Involved in creating gap analysis document, clearly identifying the data, business process and work flows of the organization with respect to salesforce.com implementation.
• Developed and Customizing salesforce.com application based on the user needs.
• Developed field page layout customization for the standard objects like Account, contact, Leads.
• Performed Data Analysis and migrated data from SQL Server database to sales force using Data Loader.
• Created Reports and Dashboards as per the customer requirements.
• Worked on Record Types, Validation Rules, Triggers and Page Layouts.
• Worked with senior team members to analyze of each product and its competitor, to integrate new product, and optimize existing products.
• Imported accounts and contacts data through Import Wizard.
• Created Workflow Rules, Page Layouts, Approval Process, Tasks, Email Alerts, Field Updates and Outbound Messages to manage the Workflow Approvals.
• Worked on various salesforce.com standard objects like Accounts, Contacts, Leads, Campaigns, Opportunities, Quotes, Activities, Dashboards and Reports.
• Created new custom objects, assigned fields, custom tabs, components, custom reports.
• Created custom Reports based on business need and associated them to Dashboard.
• Customizing Company Profile, Security Controls and Communication Templates of the organization as per the organization requirements.
• Assisted the QA team in formulating a comprehensive test plan for the project.
• Customized the Dashboards to track usage for productivity and performance of business centers and their sales teams.

Environment: Salesforce Production Sandbox , Apex Language, Data Loader, VisualForce, Workflow Approvals, Reports, Email Services, HTML, Sandbox, Windows, Click tools, Google Chrome, Internet Explorer, Microsoft office.

Confidential

Role: QA Analyst

• Reviewed Functional Requirement Specifications and created test cases based on test scenarios drawn from functional requirements.
• Tested the data from source to target as per the mapping requirements
• Performed Manual and automated testing for the test cases using Quick Test Professional.
• Extensively used Quality Center and interacted with the development team to resolve any defects/issues
• Performed Sanity, Functional, Navigational, Cross Browser, Integration and End-to-End testing.
• Reported all the defects with proper priorities and severities and steps to reproduce using Mercury Quality Center.
• Prepared status summary reports with details of executed, passed and failed test cases

Environment: Java, JSP, Java Script, Web Logic, TFS, C , MySQL, HP Load Runner, Quality Center, Quick Test Pro, MS Office, Windows.