Summary

• Senior QA Analyst/ QA Lead over 10 years of varied experience in business analysis, requirement gathering, quality testing of Web Based E - Commerce, GUI based client/server applications using Manual and Automated testing procedures.
• Provided clear business, organizational and/or operational requirements from the client in order to successfully deliver complex and/or highly transactional solutions.
• Skilled in developing test plans and utilizing best practices in software testing methodology.
• Involved in all stages of Business Requirement gathering, Analysis and Quality Assurance Life cycle.
• Strong background in analysis, design, coding, testing implementation of business applications in Government agency, Telecommunications and Insurance sectors.
• Highly proficient in Automated Testing Tools Win Runner 7.2/6.0, Load Runner 9.52/7.02/6.0, Test Director 6.0/7.0, Rational Test Suite and Segue Silk 5.0.3,QTP 8.2, Quality Center 8.2
• Hands on experience with analysis of business, technical, and functional requirements, use case scenarios, use case diagrams and development, preparation, execution of the test plans, test cases and test strategies.
• Good understanding of object oriented methodologies, software life cycle and software testing methods.
• Familiarity with complete Software Development Life Cycle, Project Management, Quality Management Processes and Testing Management.
• Excellent experience in managing customer expectations and communicating with senior management.
• Strong programming skills in C, C, and worked extensively on Java J2EE Applications.
• Involved in SOA Service Oriented Architecture based Web services testing.
• Strong experience working with Agile, Scrum process.

Technical skills

Operating Systems: MS-DOS, MS Windows 95/98/NT/2000, UNIX HP, Sun Solaris, JCL IBM 3090

MVS, Unisys ECL

Languages: C, C, SQL, PL/SQL, HTML, DHTML, XML/XSL PERL, JavaScript, VBScript, Java 2.0/J2EE, and ASP

Databases: Oracle 10g/9i, IBM DB2 7.0, MS-SQL Server 7.0/2000, MS-Access 97/2000

GUI: Visual Basic 5.0/6.0, Developer 2000 Forms Reports, Power builder 6.5/7.0

Web Servers: IBM Web Sphere, BEA Web Logic, Apache, and IIS

Testing Tools:

Mercury Suite QTP 8.2, Quality Center 8.2, Win Runner 7.02/6.0Load Runner 9.52/7.02 Test Director 6.0, Rational Robot 7.02,Test Manager 7.02.

Rational Test Suite Rational Requisite, Rational Clear Case, Rational Clear

Quest and Segue Silk 5.0.3

Bug tracking systems: Jtrac, Scarab, SeapineTest Track, Bugzilla, PVCS Tracker, SQA Manager

Others: Lotus Notes 5.x, MS Visual SourceSafe, Visual InterDev, Visual Studio

Professional Experience

Confidential

Senior QA Analyst / Automation specialist

Confidential Department of Aging and Disability Services DADS manage Long Term Care LTC services for elderly and disabled Texans. DADS is an agency operating under the oversight of the Health and Human Services Commission.The Claims Management System CMS is responsible for processing claims for LTC services submitted by service providers. The objective of the Claims Management system is to quickly and accurately process claims from service providers for authorized services provided to LTC clients. The Service Authorization System SAS currently operating on the Unisys 2200 mainframe is one of the databases and computer systems used to meet the objective.

Responsibilities:

• Involved in entire Migration process and prepared Exclusive Test plan.
• Analyzed requirements, detailed design, and formulated test plan for the functional testing of the application.
• Extensively worked on Parallel testing ECLS from Mainframes to Micro Focus COBOL.
• Developed Test Cases Test Scripts for functional testing.
• Extensively used Rational Test Manager for Test plan and Manual Test Cases.
• Automated SASO, CARES, MRCARE Test Scenarios using Rational Robot 7.02
• Performed Service side testing on UniAccess Gateway Router/ Switch.
• Responsible to Test Remote Procedure Calls and associated Stored Procedures NEC002, MGC002, MGC003,MGC004,MGC005,MGC006, MGC0031 and MGC0032
• Extensively performed the Unit testing and parallel testing on all Executive Control Languages.
• Responsible to test BRE Business Rules Engine to verify the RPC Functionalities.
• Involved in Web services testing for MGTSUB Application.
• Involved in Unit Parallel testing, System parallel testing for all Executive control language.
• Performed User Acceptance Test UAT on Different Modules.
• Participated in RPC Batch testing with MainFrame and Oracle.

Confidential Application remediation project includes remediation of the following applications, Service Authorization System Online, Long Term Care Scheduler, Community Care for the Aged and Disabled Caseload Realignment, and Claims Management System Merge. As part of this remediation, several mission critical service delivery applications that reside in outdated and unsupported technology are migrated to scalable applications

Responsibilities:

• Generated the Vuser Scripts by using the Virtual user Generator.
• Interfaced with developers to resolve the problems while executing the Vuser scripts.
• Responsible for preparing data for different data cycles, executing the Vuser scripts
• using the automated tool Vu Generator.
• Parameterized the virtual user scripts with each virtual user login using a different set of realistic data
• and correlated the scripts in order to overcome the problems associated with change in session id.
• Creating multiple scenarios by adding group scripts to Load Runner Controller.
• Configuring the Vuser and Run-Time setting for each scenario.
• Run the Multiple Scenarios' for specified time in Controller.
• Analyze the collected results and graphs by using Analyzer tool.
• Documented all the Testing results and regression tests results were compared at every new build, analyzed and Presented Results
• Designed load Stability, Stress and Isolation load tests to measure the application performance.
• Simulated the load test scenarios with different types of user behaviors, such as First time user and

revisiting user

Environment: Java 2.0, Rational Robot, Rational Test Manager, Oracle 9i, ECL, Web services XML, SOAP, Unisys Main frame, Sybase DB, MS Access ODBC connection to Oracle . Load runner 9.2

Senior Business Analyst/ QA Lead

Confidential Rinehart and Winston desire to incorporate into their existing HOAP system similar functionality contained in the LMS for Middle School Math MSM along with updated MSM content as well as content for a second product, for e.g. Algebra/Geometry/Algebra II AGA . HOAP 4.0 project is a combination of MSM/AGA and Exam View 5.0.Confidential is a single interface to online resources and content, with functionality exposed based on the content products to which the customer subscribes. It's having the modules like Access System, Assignment Management, Class Management, Calendar Management, Content Management, Custom Test Management, Group Management, User Management, Planning Management, Preference Management, Product Management, Report Management and TE Management to maintain all the activities with in a education system.

Responsibilities:

• Designed the Test Architecture and the Scenarios for the Automation.
• Back end testing of the application using SQL queries for the Content Testing.
• Performed screen Navigation Test to ensure that the links are established as per the task packets.
• Performed Integration, System, GUI and Functional testing as per task packets.
• Assigning task allocation for the team members for development of scripts.
• Developed test data depends on the Test Scenarios as per the functionality of the application.
• Created and documented the Test Scenarios for each functional area mentioned in Test Plans to develop the test scripts automated scripts .
• Participated in writing Test Plan and Test cases, software documentation from business, technical and functional requirement.
• Documented business processes.
• Developed business requirements for resolving date related issues.
• Utilized process-based test management system Quality Center for organizing test requirement's documents, test plans and test lab.
• Analyzed business needs against the best platforms tools available.
• Lead business requirement definitions. Analyze and reconcile user, business, and technical needs.
• Produce high quality documentation including business requirements, functional specifications, use cases, process flow diagrams and other documents for clients and internal stakeholders.
• Created mappings for the Requirements and the test lab from Iteration to Iteration.
• Automated the test scripts for the GUI, Functional and Regression testing using Quick Test Professional.
• Developed the scripts using Descriptive programming for critical functionality by using Quick Test Pro.
• Developed Automation test scripts for Verifying the functionality and GUI of the application using Quick Test Pro.
• Involved in the conversion of Manual regression test cases to Automation Test Scripts.
• Execution of automation test scripts in batches using Quick Test Pro Batch Runner.
• Performed Hybrid driven testing using Quick Test Pro.
• Bugs reporting, reviewing and Defect Tracking using Quality Center .
• Determined the suitability of the server using Load runner.
• Tested the server before the application has been developed.
• Conducted Cross Browser Testing to check the compatibility of the Application with different Browsers IE, Netscape, Fire fox using QTP.

Environment: Java 2.0, Weblogic8.1, Struts, Ant, QTP 8.2, Quality Center 8.2, Oracle, JCL DB Visualize, XML, JSP Pages, JDBD, EJB, Web logic 8.01,Servlets

Senior Business Analyst /QA Engineer

Confidential is a strategic, transformational initiative to deploy fiber facilities, and thereby provide customers with new feature-rich products with an improved service experience. FTTP can accommodate next generation services such as ultra high-speed Internet access and networking, multiple voice lines and video applications. Verizon intends to capture customers for voice, data, and video services to increase revenues and reduce churn, and the data component of Verizon's triple play is the early focus of the Marketing teams. FTTP data services will operate at speeds between 3-30 Mbps, a significant step beyond current broadband offerings. FTTP data service is defined as the trigger for migrating customers in Overbuild areas from copper to fiber facilities.The purpose of SSP was to develop a converged system to provide a common Ordering/Workflow/Gateway platform. The GTE and Bell Atlantic merge into Verizon. The scope of SSP is to merge the two distinct systems into one. Starting with VOL East, the project will extend its wings to VOL West, VADI East and VADI West.Eventually we will have only one system that will promote order entry of DSL/Dial Orders and will route the corresponding calls to the underlying provisioning systems.

Responsibilities:

• Involved in reviewing and discussing Test Plan with other team associates.
• Analyzed requirements, detailed design, and formulated test plan for the functional testing of the application.
• Developed a significant understanding of the client business and strategic objectives to better understand needs to offer additional suggestions or alternatives.
• Assist the project lead to achieve successful and timely implementation.
• Defined project risk and dependencies.
• Assisted training teams on our processes and systems, as part of project implementations.
• Consistently deliver excellent customer service, both internally and externally, and confidently interacts with clients.
• Provided input into the project team relating to user experience, process improvements and feature enhancements.
• Extensively worked on handling the application response for Positive and Negative sets of data using Data Driven Testing with QTP
• Developed Test Cases Test Scripts for functional testing.
• Extensively used Shared Object Repository by maintaining the script coding standards.
• Developed Master startup scripts by using Reusable Actions and Copy Actions and did the regression testing for each release of the application.
• Developed User defined functions were written according to the functionality of the application.
• Extensively used Quality Center 8.2 to prepare the test cases from the requirement documents.
• Wrote SQL queries for Data Migration and Data Feeds testing
• Verified data integrity of the application using Database Checkpoints using QTP Functions.
• Reused sub-procedures and functions, which reduce the coding.
• Tested the Datacom based applications to ensure those are capable of fiber products.
• Extensively used Recovery Scenarios while doing the regression testing
• Performed IST Integrated System Testing regression GUI testing on different operating system and browsers.
• Extensively communicated with developers using bug-reporting tool QTP 8.2.

Environment: Java 2.0, Weblogic8.1, Struts, Ant, Unix, QTP 8.2, Quality Center 8.2, Load runner 8.0,.Net, Oracle, JCL, MS SQL Server 2005

Role: Senior QA Engineer

Confidential a web-based application, which interfaces with the legacy scheduling systems. An FTTP Work Order is created in ICGS. After it gets approved, this Work Order flows to the legacy scheduling systems like RAMS in the VZW footprint, ECRIS/CMA in the VZE footprint. When these FTTP Work Orders are released to Construction from the respective legacy systems, vBuild gathers all the information and sends them to the scheduling/dispatch system. vBuild is designed to be a repository for all the FTTP Work Orders in the entire footprint.

Responsibilities:

• Designed the Test plan to test the three legacy systems and vbuild application.
• Rigorously prepared the Test cases and Test scripts.
• Responsible to perform the Manual testing to execute the test scripts by manual testing.
• Exclusively used the Mercury Interactive Test Director 7.5 to write the test cases and executing and logging the defects.
• Performed the Automation using the Win runner 7.2 to automate the test cases.
• Performed the Volume testing using the Mercury interactive Load runner 7.2 to evaluate the maximum no of Virtual users.
• Evaluated the results of Load runner with Graphs..
• Tested the Data com applications to very whether those are capable of FTTP products
• Performed Regression Testing, Ad-Hoc testing, Integration Testing, Function Testing
• Performed Black box testing
• Generated Test data for various types of testing like valid data, Invalid data.
• Assisted in creating test cases using Test Director
• Closely interacted and worked with the development team to discuss the defects
• Used PVCS tracker for tracking the defects
• Developed Test Scripts using Win runner

Environments: Java 2.0, Weblogic8.1, Struts, Ant, CVS, DB2, DB Visualizer, XML, JSP Pages, SQL Tools, Win runner 7.2, Test director 7.2, Load runner 7.2,JDBD, EJB, Web logic 8.01,Servlets, CORBA JCP.JCL

Role: QA Tester/ Defect Manager

application is to get the online Quote Purchase for Auto Property in different states in United States It enables the customer to get the Quick / Full Quotes/New Business for Auto Property Home owners, Renters, Condominiums Insurance with all details of the Driver's history and Vehicle history. It also deals with the customer care claims. It is a complete online e-transaction application involving Customers, Agents and Call center through direct interaction or mutual interaction.

Responsibilities:

• Ensured requirements and functional specifications are translated into test cases, covering all testable business requirements.
• Ensured adherence to test case standards and guidelines.
• Assisted Test Specialists in understanding of the application and writing effective test cases and providing technical mentoring.
• Ensured development and execution of functional and system test cases meet project time lines.
• Involved in all stages of testing the Auto Property Insurance applications.
• Responsible for testing the Quote Purchase for both Auto and Property Insurance of the customers, which compares with the Allstate premium.
• Performed Regression Assembly Testing and responsible for interacting with developers to fix the problems especially pertaining to database which are not populated to the online screen when Customer enters his Quote such as Discounts, Models of Vehicles etc.
• Involved in Testing data migration from traditional database to Legacy Systems Mainframe AS/400
• Execution of Manual Test scripts and responsible to track and log the defects using Test Director
• Tested the validity of the Quote Premiums and Purchase Premiums while comparing the entered Quotes and Purchases with All star Data
• Generated the test scripts using the Automated-testing tool Win Runner
• Involved in testing the Property Casualty application, which delivers the online Auto Insurance information related to the accidents
• Extensively involved in testing the Insurance application related to all insurance companies in US
• Responsible to perform the Quotes and Purchases operations from the Database by running the PL/SQL Queries
• Responsible for Conducting the Load, Stress and Performance testing using Load Runner and developed Vugen test scripts
• Determined application performance and maximum scalability, critical parameter such as number of users, response times, hits per seconds and through put using Load Runner.
• Performed the User Acceptance Testing UAT .
• Conducted all tests by creating 100, 200, 400 virtual users for load, volume and performance test respectively and Performance Monitor was used to monitor and analyze the performance of the server by generating various reports for CPU utilization, Memory Usage etc.

Environment: Windows NT/2000, Visual Basic 5.0, DB2, SQL Server 6.0, PL/SQL, XML, MVS, AS/400, Visual Source Safe, Win Runner 6.0,Test Director 6.0.Load Runner6.0, JCL

Role: QA Analyst / Tester

and Full Quotes Apps for Auto Property Insurance. It is a complete e-transaction application, which involves getting the Quick, quotes and Full quotes to the Customers with the Agents only. This application is designed to interact with the Underwriting rules and Underwriting Queries for three different categories of states with risk factors. Auto points of sale application deals with the Customer care modules.

Responsibilities:

• Customization of the Test Director 7.0 and maintaining the Test Scripts for Different releases.
• Involved in Auto and Casualty automation testing procedures for regression and Load testing.
• Testing the Underwriting Rules and Underwriting Queries..
• Responsible for preparing the exclusive Test plans to execute the test cases on different environment.
• Analyzed, Documented Tested the Business Rules for different states like MTA states, Preferred prugen states and others states.
• Defined training strategy and plan
• Participated in the planning, creation and execution of business partner testing and acceptance.
• Assisted with translation of business requirements into IT design specifications.
• Gathered and documented business requirements.
• Developed Win Runner TSL scripts for Library functions for checking data driven and GUI objects.
• Involved in functional testing, unit testing, integration testing, regression testing, black box testing, GUI testing, back-end testing, browser compatibility testing, and load/ performance testing on Multi Platforms
• Developed automated test script TSL using Win Runner 6.02/7.0 for Regression Testing
• Performed the load test, performance test and volume test With the Load runner
• Performed User Acceptance Test UAT on Different Modules.

Environment: Windows NT/ Unix, Java 2.0, MQ Series, Web Sphere, Sybase, Test Track, Test director 7.0, Win Runner 7.0 Load Runner 7.0, JCL,