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Software Quality Assurance Engineer Resume Profile

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Summary:

I am an IT professional focusing on the Healthcare industry with extensive experience as a Quality Assurance Analyst, a Business Analyst / Product Analyst, an Application Support Consultant, and a Programmer/Analyst. I am customer-service focused and results-oriented. I have been active in Development, QA, and Application Support. I am known as a problem-solver who works effectively both independently and as a team member. As a former developer, I can talk to both software users and software developers.

Areas of Expertise:

  • Software Product Life Cycle
  • Microsoft Office
  • HP Quality Center
  • SQL Server
  • VISIO
  • Rational Clear Case
  • Caliber RM
  • COBOL Batch
  • COBOL CICS
  • IBM JCL
  • IBM Batch Utilities
  • VSAM
  • SYNCSORT
  • CLISTS and ISPF
  • HL7
  • CHARM NT
  • Easytrieve
  • XPEDITER
  • File-Aid
  • Microsoft Visual Basic

Professional Experience:

Confidential

Software Quality Assurance Engineer Level II

  • Performed QA Manual Testing for the KBM and EHR clinical software products.
  • Made extensive use of HP Quality Center for writing and executing test cases, managing requirements and resolving defects.
  • Followed Agile methodology

Confidential

Healthcare Systems Consultant

  • Supported all aspects of the installation of Siemens Soarian Scheduling manual conversion from a legacy appointment scheduling system at Confidential
  • Provided application support/troubleshooting/SQL reporting for Siemens Soarian Scheduling at Confidential
  • Provided application support/troubleshooting for Siemens Soarian Scheduling at a dozen Universal Health Services hospitals from their corporate headquarters in Confidential

Confidential

Provided application support/troubleshooting and user training for Siemens Soarian Scheduling at Greenwood Leflore Hospital in Greenwood, MS

Confidential

Application Software Analyst with the team setting up Siemens Soarian Scheduling

Confidential

Application Software Consultant - worked primarily on the conversion of a legacy appointment scheduling system into Siemens Soarian Scheduling.

Confidential

Application Software Business Analyst: Sr. Product Analyst Business Analyst at Siemens Medical Solutions for the Soarian Appointment Scheduling software product.

  • Designed and developed many key Soarian Appointment Scheduling features.
  • Authored detailed Acceptance Tests for internal and external QA specifications.
  • Authored detailed User Test Plans for Soarian Scheduling Service Packs.
  • Performed extensive QA/Testing and Defect Resolution. Tracked QA progress using Test Director.
  • Performed Third-level Application Support for both internal and external Soarian Scheduling customers
  • Gathered information from stakeholders and end users to document functional and data requirements.
  • Solicited user input via focus group, one-on-one interviews and documentation analysis.
  • Led requirements validation and facilitated requirement prioritization efforts.
  • Practiced usage of Waterfall Methodology and Agile Methodology
  • Authored Soarian Scheduling educational materials
  • Trained both internal and external customers
  • Wrote detailed internal and external customer technical documentation
  • Functional Specifications
  • Use cases
  • Acceptance Tests

o Customer Memos

o Service Pack Notes

o Validation Procedures

Confidential

Senior Programmer Analyst

  • Developed various COBOL / CICS applications for Siemens SIGNATURE and INVISION software products throughout all phases: Specification, Coding, Testing, Rollout, Support
  • Supported registration, billing, scheduling and financial application software

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