Professional Summary:

• Over 8 years of diversified experience in Software Testing and Quality Assurance of Web based, Database and Client-Server Technologies
• Domain expertise in Banking, Healthcare and Insurance industries.
• Extensive knowledge of Software Development Life Cycle SDLC Software Testing Life Cycle STLC
• Experience in software development methodologies like Waterfall, V Model and Agile.
• Proficient in analyzing business requirements, functional and technical specifications and user requirements
• Expert in creating Test Scenarios from Requirements and Use Cases, Test Planning, Test Data preparation, automating Test Scripts, reviewing Test Cases, creating Traceability Matrices, Result Analysis, Defect Reporting status reporting.
• Created automation testing framework using QTP Quick Test Professional
• Experience in Smoke, Black Box, White Box, Functional, Integration, Regression, UAT, Database testing with a fair Knowledge of Performance Testing concepts
• Excellent skills in overall Defect Management/Problem Solving including tracking bugs, reporting using Quality Center, Test Director and Jira.
• Good experience in test execution on multi-tier, client-server, mainframe, and web applications in .NET C and JAVA frameworks and good knowledge on OOPS concepts.
• Extensively used various features of automation testing including checkpoints, parameters, Output values, regular expressions, reporting mechanism and script debugging using VB Script for business process testing.
• Good understanding of relational databases and experience in writing complex SQL statements.
• Proficient in designing, developing, implementing and documenting test cases for back-end testing in Oracle, DB2 and SQL server
• Expert in identifying the reusable code and creating reusable actions, functions and libraries to integrate with the framework.
• Hands on experience in testing GUI applications, Web Applications and Client-Server applications and good knowledge of web technologies like Web Services, SOAP, XML, HTML and JavaScript.
• Experience in writing jUnit test cases in Eclipse IDE environment
• Proficiency in testing applications developed on IBM Mainframes and good knowledge on IBM Mainframe tools and concepts.
• Worked on Onsite-Offshore model and liaised with different teams across countries located in various time zones.
• Worked as a single point of contact for source management activities and received HSBC Client Recognition Award for the outstanding contribution to the project success.
• Worked as a corporate trainer on C, C and Java.
• Excellent communication and presentation skills, self-starter, quick learner and team player.

Technical Skills:

Industry Experience:

Confidential

Role: QA Lead Tester

Description: The goal of the project is to re-brand/re-engineer the core Group systems as GSS Global Standards Sysplex ,the strategy implemented by Capital One. The same core software, implemented in the same way everywhere using cost effective and efficient tools. GSS will be mandatory for all Capital One Applications and would be used as basis for all future software upgrades to legacy environments and regular patch management. In this project, many web interfaces were developed and integrated as part of banking system.

Responsibilities:

• Worked in Agile Scrum software development methodology and used daily scrum meetings to provide the daily updates and collectively documented the team updates.
• Involved in gathering business requirements from client, understand user criteria and create Test scenarios and Test plan for functional and integration testing phase.
• Organized meetings with business process owners to approve functional and integration test cases and performed gap analysis.
• Lead the offshore team -Assigning the tasks and provide feedback with the issues and ensure that SLA's are met.
• Planned out daily activities with client counterpart to achieve goals set by management and provided statistical reports on QA testing and defects resolution progress on a weekly basis to stakeholders and managemen.t
• Ensured any risks associated with the agreed test strategy and system test plans are clearly documented and described to the client.
• Track and report upon testing activities, including testing results, test case coverage, required resources, defects discovered and their status, performance baselines.
• Help Business Users understand and execute UAT Test Cases verify UAT Test Results.
• Automation is done using QTP, worked on Hybrid Frame work and created different repositories, checkpoints etc
• Performed sanity, smoke, positive, negative and regression testing.
• Performed online and batch testing on Sysplex, a CICS based system for customer inquiry and transaction verification. Performed branch related routine tasks such as opening business day, closing business day, and releasing batches for transaction posting

Environment: Java, XML, Web services, SOAP , WSDL, TOAD, SQL, VB Script, QTP 10, Mercury QC9.2, TWS, Endevor, CICS , TSO/ISPF, File manager.

Confidential

Role: Sr. QA Tester

Description: The aim of the project was to develop a web based application called Customer Email and Messaging System CEMS which provide a shared Infrastructure for Sending electronic messages to Citibank customers. The system will support marketing communications targeting millions of customers with subscription-based communications and general marketing messages. In addition, CEMS will support real time messages such as notification and alerts.

Responsibilities:

• Review design documents and business requirements to learn the functionality and scope of the application and estimate effort to create test plans and test cases.
• Performed risk based analysis, created Test plans and road map to complete Integration and UAT testing.
• Analyzed and reviewed system requirements from business and testing perspective. Updated requirements in the traceability matrix upon approval of the project owners.
• Designed and implemented automated testing tools and programs addressing areas including database impacts, software scenarios, regression testing, negative testing, error/bug retests and usability.
• Reported the issues in Quality Centre with proper priority and severity assigned to the concerned developer.
• Automation is done using Quick Test Pro-Created new QTP scripts using VBScript from scratch and enhanced existing test scripts where it was necessary.

Environment: Quick Test Pro 9.2, Mainframes, PL/SQL, DB2, Java Applet, XML, HTML, Web logic, Web services, Java script, SOAP, jUnit, WSDL and TOAD

Confidential

Role: Sr. QA Tester

Description: PacifiCare health systems is one of the nation's largest consumer health organizations, offers a variety of consumer-driven health care and insurance products. Specialty operations include behavioral health, dental and vision, life insurance. PHS has developed an application for Managing and processing Claims - Claims Management and Reconciliation CMR . Patient's information, history about disease and medication is collected and stored in the CMR Health Information Management/Enterprise Document Management System.

Responsibilities:

• Responsible for designing, developing test plans use cases, and executing test scripts.
• Performed Smoke, Integration, Black Box, Functional, Regression, and system testing.
• Interacted with Business users and Technical team in providing clear solutions to requirements.
• Involved in testing HIPAA EDI Transactions and mainly focused on PA and Eligibility Transactions like - 270,271,276,278,834, 835, and 837.
• Worked extensively with Inbound 837 I and 837 P, 835s Out bounds claims processing systems.
• Used IBM Mainframes- File Aid, TSO for mapping Datasets and fields.
• Designed QTP scripts and created new automated script based on the framework defined and trained peers on QTP scripting and execution.
• Worked extensively with Quality Center for requirements, Preparing Test cases, Executing, Defect openings and closings.
• Involved in generating reports using Oracle Report Builder and testing the reports using Oracle Run Time and in writing UNIX shell scripts.
• Wrote a whole bunch of PL/SQL code including stored procedures, functions and triggers using TOAD.

Environment: Cobol, CICS, Java Script, VB Script, XML, SQL server 7.0, MS Access, Java, Testing tools, Test director 9.0 and QTP 9.2.

Confidential

Role: QA Lead

Description: This is an Upgrade project for HSBC banking application. The business requirement is to maintain the synchronization of code across the entire business unit's such that all the Business Units have the same base code as global code.

Responsibilities:

• Involved in gathering business requirements from client end users, understand user criteria
• Lead daily calls and defects focus sessions with the assistance of system analysts, SMEs, QA, vendors and client development team to drive defects to closure
• Provided statistical reports on QA testing and defects resolution progress on a weekly basis to stakeholders and management
• Ensured any risks associated with the agreed test strategy and system test plans are clearly documented and described to client.
• Performed gap Analysis of logical, physical data model and source systems to develop comprehensive test cases for upgrade. Build complete unit, functional and integration test cases from mapping and design documents.
• Involved in creating updating the process flow charts as per the design documents and developed use case diagrams using Visio.
• Involved in testing Online, Batch TSO and Conversion programs.
• Responsible for conversion of the files to a higher upgrade using the DMT and DVT tools.
• Act as single point of contact between developers, testers and SMEs for iterations, testing and deployment activities
• Track and report upon testing activities, including testing results, test case coverage, required resources, defects discovered and their status, performance baselines.
• Automation is done using QTP, worked on different repositories, checkpoints Parameterization.
• Created Shared Repositories, Data tables, functional libraries for QTP test scripts.
• Performed backend testing of the system by writing and executing SQL queries using TOAD
• Worked on TWS Tivoli workload scheduler for scheduling batch runs and provided support for batch processing.

Environment: Java, Mainframe, VB Script, Quick Test Pro 9.2, Mercury QC 9.2, TWS, Endevor, CICS , TSO/ISPF, File manager, MS Visio, MS -excel

Confidential

Role: Manual QA Tester

Description: The goal of the project was to implement multiple enhancements such as Statement Bar code, GCC, Activation Incentive promotions, Differentiated interest for the HSBC Mexico business unit.

Responsibilities:

• Involved in creating the Test Plan for the Functional testing.
• Performed smoke and sanity testing's on various builds of the application and performed sanity checks for the regions builds using the mainframe automated tools to start with the testing activities.
• Developed and executed UAT test plans.
• Extensively used SQL scripts/queries for data verification at the backend.
• Participated in requirement and design walkthroughs and provide a weekly project report that includes Test Metrics and status reports.
• Used the HP QC as bug-tracking tool to centralize the bugs and also to follow up the bug status.
• Involved in regression testing after each build of the application.

Environment: Mainframe, Quality Center 9.2, SQL, DB2, Windows XP, MS-Word, MS-Excel

Confidential

Role: Manual tester

Description: This Project deals with the upgrade of a web application.

Responsibilities:

• Reviewing System Requirements and Formulating Test Plans and prepared Traceability matrix.
• Participated in the meetings on a day-to-day basis with Development team to discuss the issues arising from the previous days testing Functional / Regression .
• Prepared Test Data for system testing and data sets for Cycle processing.
• Validated the test results in Mainframe environment.
• Wrote a whole bunch of SQL queries for database testing.
• Defects were logged into Jira.

Environment: Mainframe, Oracle, SQL, Jira, CICS , TSO/ISPF, File manager.

Confidential

Role: Manual Tester

Description:

The project deals with the introduction of new enhancements such as Expanded name search, corporate cards etc. to the FDI Credit cards package.

Responsibilities:

• Analyzed system specifications and developed Test cases and prepared test reports.
• Performed black-box, functional, regression and online screen testing manually
• Reported and tracked the bugs using Bugzilla.
• Interacted with the development team to get the bugs fixed and performed retesting.
• Used PL/SQL queries to perform Data integrity testing.
• Performed sanity testing after each region build and validated the results after batch completion.

Environment: Mainframes, Bugzilla, PL/SQL, DB2, COBOL, and JCL.