Qualifications:

Project and program management, Process and Product Quality Assurance PPQA Lead with over 18 years experience in the Information Technology arena Excellent understanding of systems development life cycle, Robust experience in Software Testing, Quality management, and process improvement. Outstanding background in CMMI level III, iterative SW development environment RUP/Agile , consistently promoted to positions of increased responsibility Interested in pursuing an IT management position. Fluent in English, French and conversant in Spanish

Core Competencies:

• MBA Finance/International Business
• 18 years in software/systems development
• 15 years IT Quality Assurance and auditing
• 12 year in SW Testing
• 8 Project Management PMBoK
• Data Modeling Oracle, Erwin
• Business Contingency Planning and Disaster Recovery
• Document Management Systems
• Quality Management ISO 9000
• Continuous Process Improvement Lean, Six Sigma, CMMI
• SDLC: Iterative Rational Unified Process RUP , Agile SCRUM , traditional Waterfall
• IT Service Management - ITIL v3
• User Training
• Governance definition
• Information Security Management NIST 800-53, ISO/IEC 27001
• Static Code Analysis
• Software: MS Office Suite, MS Project, Visual InterDev, Visual Source Safe, StarTeam, Quality Center, Dreamweaver, SAP, Visio, Lotus Notes, MS Outlook, Exchange, ParaSoft, MS FrontPage, MS Team Foundation Server TFS , TAOD, JAWS, IBM Home Page Reader, Insight/Infocus Advanced working knowledge of automated testing tools autotester, WinRunner, LoadRunner , PeopleSoft, RCS, PCVS, Crystal Reports, Clear Case, plumtree, SharePoint and Primavera. Systems and Networking: Windows 7/8/2010/XP/Vista, UNIX, TCP/IP, MS-DOS Languages: C, JavaScript, HTML, SQL, working knowledge of MS Visual Basic, ASP, XML

Professional Experience:

Process and Product Quality Assurance PPQA Program Manager - Confidential

• Oversee organization level Process and Product Quality Assurance PPQA activities including testing process, planning, process management and code quality
• Developed and implemented division wide quality management program Documented QA policy, plans and procedures and maintained Process Asset Library for the Quality Management Section
• Provided governance definition, operations, maintenance, and management support of business continuity for static code analysis program
• Performed strategic planning and analysis of subject matter issues to formulate approach for the Annual Workload Plan
• Managed 7 junior and senior analysts responsible for conducting testing and quality audits on projects,
• Provided leadership and direction to the operations staff, managed all aspects of code analyzer tool suite and support services directing the day-to-day operational support activities to ensure performance standards and service levels are met
• Supervised staff including evaluation of work performed and annual performance appraisals
• Oversee the completion of various complex tasks performing resource allocation, planning, estimations and reporting
• Provided process improvement recommendations to the organization and mentoring project teams on approved processes to improve their compliance
• Oversaw all Quality audit process development and improvement functions for Solution delivery, Information Assurance, IT Infrastructure ITIL , Capital Planning and Investment Control CPIC , and Enterprise Architecture EA processes
• Provided expertise in establishing policies, procedures, and guidelines for effective corrective measures
• Established a multi-year plan to achieve organizational Quality management goals and internal controls
• Coordinated QA audits and Reviews to ensure adherence to established policies and procedures
• Analyzed the root causes of noted issues and proposed business recommendations, and translated complex technical findings into meaningful business observations for general audiences
• Coordinated with organization process group on process improvement and streamlining
• Coordinated knowledge transfer of best practices through mentoring, and coaching
• Managed and facilitated the continuous processes improvement activities including identifying areas for increasing control efficiency, analyzing key risk indicators, and developing continuous monitoring
• Conducted trend analyses of Key Performance Indicators to assist in fostering a climate of continuous improvement
• Prepared and conducted formal presentations and technical reports on assessment results to audiences at all levels
• Ensured all internal and cross project documentation meets the quality standards
• Identified and validated process controls affecting multiple interacting projects

Accomplishments

• Successfully implemented Quality Management, auditing and Process improvements for government agency
• Implemented division wide code quality management program
• Created Orientation programs for projects to understand the purpose and objective of PPQA audits.
• Developed Metrics Dashboard reports for executive management
• Instituted and maintained effective compliance communications program, including promotion of a quality culture with a heightened awareness of adherence to established processes and best practices

Systems Analyst --Confidential

• Oversaw and coordinated all acceptance testing efforts across web based systems, and client/server applications and Mainframe systems. Managed activities with Section 508 technologies testing.
• Led QA team in test planning, execution, reporting and other QA activities Performed product and process audits
• Participated in project cost planning and estimation process, and maintained QA Artifacts
• Performed Configuration Management Functions. Managed CM repository and coordinated CCB meetings

Accomplishments

• Successfully implemented SEI/CMM level III QA Key Process Areas in all assigned projects performing audits and reviews on products and processes resulting in re-certification.
• Repeatedly commended for identifying major errors before product delivery dramatically reducing software maintenance cost.
• Promoted to lead analyst within 6 months of work
• Coordinated QA organizational level Process improvement deployment and pilot activities.

Project Team Lead

• Provided oversight on 3 projects, prepared project schedule, tracked and monitor progress
• Managed subcontractor work activities to ensure adherence to project requirements and Quality.
• Oversaw project financial aspect including resource allocation, cost estimate and control
• Managed all aspects of the development activities including requirements management, systems analysis and design, development, testing and deployment
• Prepared and provided executive management with documentation of projects' progress
• Led the development of ISO 9002 processes and metrics developed the QA Plan.
• Participated in proposal development efforts.
• Led system analysis and reviews for Y2K readiness assessment efforts of 15 Government benefit programs and provided timely remediation strategies for compliance
• Reviewed system documentations, test procedures, risk management, Business Continuity and Disaster Recovery plans analyzed program interfaces and provided recommendations.

Accomplishments

• Successfully managed project delivery in a timely and cost effective manner
• Developed deliverables tracking tool in MS Access that was utilized across the division.
• Conducted statewide workshop on preparing Y2K contingency planning documentation.

Technical Database Specialist Confidential

• Coordinated the analysis, design, implementation and user training of a document management system
• Facilitated JAD sessions for requirements gathering.
• Assisted in core business processes definition and produced program level specification documents.
• Analyzed client AS IS business systems and Recommended and designed TO BE process and data flows
• Performed software quality assurance, testing and demonstration of the system
• Performed data management to include: migration, clean up, reconciliation and general improvement
• Produced technical documentation, developed training manuals and provided formal training to users

Network Support Specialist Confidential

• Provided technical support to 70 users, Performed user accounts administration Performed hardware/software system integration Troubleshoot all network components installed patches quick fixes and virus protection programs. Maintained division assets for inventory Installed, upgraded and performed preventive maintenance on desktops and servers Implemented and maintained system backup and recovery program across the network
• Developed a help desk database to track down outstanding issues using MS Access.
• Acted as liaison for Program Management Offices and Contract Department with all facets of ordering of IT goods and services Audited purchase requisitions to ensure funds availability.
• Conducted audits on Management Information System reports and consolidated issues with data entries