SUMMARY:

Over 7 years of experience as a QA Analyst / Test Engineer in all phases of software lifecycle, developing Test Cases, Test Plan, manual testing using HP Quality center QC and Automation test scripts using HP Mercury Quick Test Professional QTP and performance testing in HP LoadRunner in Client/Server, Windows, UNIX/Linux, Web Services and Web based applications. Knowledge on Quality Standards like ISO, CMMI levels.Good experience in healthcare, Financial, Supply Chain management, Insurance, and Telecom Billing sectors with strong Business and Functional understanding.

Professional Summary :

• Excellent understanding of Software Development life Cycle SDLC and importance of QA in Development/ Enhancement and Maintenance of software applications.
• Expertise in Manual and Automated Testing in different testing methodologies like Agile, Scrum, Waterfall etc.
• Extensively worked on ETL testing using Informatica and generated reports using Oracle Business Intelligence and Enterprise Edition OBIEE Reporting tool.
• Tested webservices, XML, WSDL using SoapUI tool. Modified end points when we worked on different servers and different versions of Web Services.
• Tested WebServices, providing required input data to request XML and validated response XML
• Good experience in QTP VB Script programming, developed reusable functional libraries which are used in different scripts. Good experience in handling custom objects, exception handling/Recovery Scenarios in QTP and also familiar with String functions, Date functions, Math functions and other related QTP functions.
• Developed test cases for Regression, and Data Driven tests using automated test tools. Working experience with on site and off shore team based on the schedules.
• Good working experience using Test Director / Quality Center, Rally, Clear Quest, Jira, Bugzilla bug tracking tools.
• Experience using different Frameworks like Hybrid, Keyword and Data Driven frame works in QTP, and extensively worked on Scripting using Shared Object repository and Descriptive Programming.
• Good experience in handling custom objects, exception handling/Recovery Scenarios in QTP and also familiar with String functions, Date functions, Math functions and other related QTP functions.
• Utilizing Dictionary object in QTP, Maintaining Test data in Excel files and Importing Excel files from Resources module in Quality center to QTP data table and read the values based on the functional requirement.
• Hands-On experience in Performance testing tools like HP LoadRunner VUGen, Controller, Analysis , Performance Center and JMeter.
• Expertise in executing VUGen scripts in Load Runner for Performance, Load and Stress Testing using Controller in Load Runner and generated reports using the Tested tool in Load Runner. Used Performance center for Load testing.
• Knowledge of performance bottlenecks, end-to-end performance, and web performance measures like server response time, throughput and network latency.
• Hands-on experience in Black box Testing, White box testing, Unit Testing, User acceptance testing, Functional, Integration, GUI, System, Usability, Regression, Performance, Security, Stress Testing and backout testing.
• Participated in requirement review meetings, analyzing requirements, developing test plan and test cases, Requirement Traceability Matrix, Defect management, Reporting and tracking.
• Good knowledge in VB, C, C , HTML and Java scripting languages.
• Proficiency in Structured Query Language SQL , Joins, PL/SQL stored procedures Triggers.
• Experience in preparing Test data by retrieving data from Relational Databases Oracle, MS-SQL.
• Have good working experience in UNIX, shell scripts, Python scripts and ftp using WinScp.
• Good Analytical, Interpersonal and communication skills. Result oriented, committed and hard working with a quest to learn new technologies and undertake challenging tasks.
• Highly motivated, self-starter able to work independently and collaboratively within a diverse technical team.
• Skilled using Testing tools such as HP Quality Center, HP QTP, Selenium, VB Scripting, Webservices testing using SOAP UI, LoadRunner as well as reporting tools such as Crystal Reports.
• Advanced skills in developing Business Intelligence tools using MS EXCEL. Excellent presentation skills using MS Word, PowerPoint and Visio.
• Extensive PC hardware installing/troubleshooting and LAN networking/routing experience.
• Excellent team player, Good leadership qualities, excellent written and verbal communication skills, good interpersonal analytical skills, Self-Motivated and organized, willing to learn new technologies when required.

Technical Skills:

Professional Experience

Confidential

Sr. QA Analyst

Description: On a high level the project is responsible for design, development, and support of mission critical IT systems including Customer Communications, Customer Relationship Management CRM , and One-on-One Marketing. Web/Mobile technology, Data Science, CRM and Decision Management.

Responsibilities:

• Developed Test Plan and Test Cases for e-bill, call rating based on the user stories functional and
• technical requirements , based on the solution requirement specification SRS documents from
• Business analyst and technical design documents from Developers. Extensively used HP-ALM to write test cases, track the testing, report and track defects.
• Attended sprint plan meetings to review the requirements.
• Maintained issue trackers to track requirement and business clarifications.
• Involved in manual testing of the application and tested the billing functionality, customer communication , and decision and search engine as well as IVR.
• Tested billing adjustments based on the universal service order codes USOCs , feature codes and plans.
• Tested billing calculations based on multiple plans / features like text messages, downloading files
• etc.
• Involved in webservices testing using SOAPUI.
• Worked on Oracle Database and reviewed the mapping document and developed test cases for ETL testing.
• Experience in testing the process of extracting Meta data from sources and targets, transform and
• load the data into Target systems.
• Worked on generating reports using the Business Intelligence BI Tools and knowledge of BI
• Architecture.
• Developed automation test scripts for Quick test professional.
• Data Driven Testing using parameterization in Quick Test Professional QTP to test the application
• with different sets of data. Executed SQL queries, joins and stored procedures.
• Conducted Unit Testing Module Testing , Integration Testing, Regression, Smoke Testing, Sanity testing and UAT.
• Conducted End to end testing of applications with several external teams.
• Interacted with performance testing team to provide the functionality of application to help them
• build performance test plan. Prepared test data for performance testing.
• Executed VUGen scripts in Load Runner for Performance, Load and Stress Testing using Controller
• in Load Runner and generated reports using Analysis tool in Load Runner.
• Performed Smoke Testing, Security Testing, GUI Testing and User Acceptance Testing.
• Member of the User acceptance Testing Team, wrote Enhancement Requests and worked with the
• perspective of the user.
• Coordinated with developers to fix the bugs and conducted Functional Positive and Negative , and
• Integration Testing.
• Participated in weekly meeting with the management team and walkthroughs.Interacted with Amdocs to resolve critical defects.
• Worked extensively with offshore teams.
• Involved in different Walkthroughs, meetings with the Business Analysts, Technical team.

Environment: UNIX Shell Scripts, Quality Center, HP-ALM, J2EE, JRE7, JMeter, SoapUI, JIRA, .NET testing, LDAP, JSP testing, PEGA, IVR, Windows XP 32 bit Version, Java, Oracle, SQL, QTP.

Confidential

Project Name : Medicare D Beneficiary Enrollment System and Premium Billing Support Medicare D Websites and Agent Portal.

Hardware : IBM Mainframe, Windows

Software : COBOL, CICS, JCL, DB2, VSAM

Position : QA Analyst Manual/Automation

Project Description:

• The objective of the project is to support changes to the Medicare D Member enrollment system
• Premium Billing applications as part of the Strategic like Integration and Regulatory projects CMS
• regulations driven .
• MBEST is the integrated system for MED D members for their membership and enrollment information,
• it interacts with various different major systems like CMS , ODS etc. and subsystems like OEC, PB,
• peoplesafe to name a few.

Responsibilities:

• Working in Agile development environment and participated in the Test Plan and Test Strategy creation. Developed Test Plan and Test cases based on the user stories Functional requirements using the
• SharePoint.
• Uploaded Business requirements, test scenarios, test cases and defects to Quality Center and
• HP Quality Center. Extensively used Quality Center for test planning, bug tracking and reporting.
• Attending sprint plan meetings every two weeks to review the user stories and daily SCRUM meetings.
• Keep track of the new requirements from the project and estimate the project future requirements.
• Developed and maintained strong knowledge of business/products, systems, and quality assurance procedures and methodologies.
• Participated in developing test strategies, procedures and performed Risk Analysis.
• Developed detailed test plans/matrices that satisfy all required project test conditions.
• Detected Defects, Communicated to the developers using Bug Reporting Tool and Tracking the
• Executed the efficient testing of new or enhanced systems to validate processing in accordance with approved business specifications and test plans.
• defects using Quality Center.
• Provided communication, Test documentation, required training and support for QA Services and User community.

Extensively worked with VB scripting by using Quick Test Professional QTP .

• Prepared Test Cases for GUI application. Developed test scripts for Data driven testing using parameterization in QTP by using Excel sheet for test data and Database Queries based on the functionality.
• Utilizing Dictionary object in QTP. Maintaining Test data in Excel files and Importing Excel files from Resources module in Quality center to QTP data table and read the values based on the functional requirement.
• Converted manual test scripts to automation test scripts in Quick Test Professional, enhanced the scripts by adding user-defined functions. Automated test scenarios for GUI, Functionality, Integration, Database, Boundary, Security and Regression Testing using Quick Test Professional
• Prepared test scripts using Quick Test Professional with checkpoints using regular expressions for handling windows with different names.
• Actively involved in functional, unit and integration testing in agile methodology. Worked on QTP hybrid framework Data Driven , identifying the functional areas and created different functions to make the scripts reusable in Quick Test Professional QTP .
• Tested WebServices using testing standards like validating XML, WSDL and SoapUI.
• Validated request and response XMLs of WebServices using SoapUI Tool to debug the issues.
• Performed extensive Black-box testing. Designed Stored Procedures to extract and manipulate data from the back end database using SQL Queries.
• Involved in ETL testing, executed SQL queries to validate the data in target database and familiarity
• with fact tables, dimension tables, star schema and snow flake schema.
• Generated reports using OBIEE Oracle Business Intelligence and Enterprise edition
• Using Business Intelligence tools, involved in testing pivot-table to make sure the data is sorted,
• validating count, and totals, average of the data stored in the table.

Environment: SAP SCM 5.0 / 5.1, Quality Center 11.0/ ALM, QTP 11.0,UFT, Windows XP 32 Bit Version, Java J2EE V6.0, SQL, Oracle 11g, Sun Solaris 10, MS Office 2007, SOAP UI 4.0, TOAD 10.6, ETL Tool Informatica, LoadRunner, OBIEE Reporting tool, Web Logic application server.

Modules worked on:

• Medicare D Beneficiary Enrollment System - Strategic and Regulatory releases

• Premium Billing Enhancements and Support

HIPAA QA Analyst

Confidential

CHAMPS 78Mproejct of Medicaid Management Information System MMIS . MDCH partnered with the Michigan Department of Information Technology MDIT and business solutions provider CNSI to rollout the new system in multiple stages. This initiative was undertaken with existing state resources primarily with enhanced federal funding, this project went live on sep 2009 .

Responsibilities:

• Updating knowledge transfer mechanism of both HIPAA 4010/5010 transaction set and ICD-10 initiatives.
• Facilitated testing and coordinated with dev teams in the creation of test cases and executions .
• Develop and create test cases according to the gap and requirements of 4010/5010 transactions for unit, system and user acceptance testing.
• Operational support end to end for 837 P D I FFS Encounters and Xovers ,276,277 , 277U , including troubleshooting with state and internal teams .
• Operational support for claims loading and adjudication for Medicare Crossover files, Institutional Part A
• and Professional Part B , and analytical comparison of all Intuitional Xover PartA claims DRG codes
• between Medicaid and Medicare.
• Coordinate activities involved in various testing phases.
• Coordinate ongoing application support with the various technical areas to ensure continued application/process usage and success.
• Analyzing the current set of reports, related processes and identified all relevant data elements.
• Established and followed sign-off procedures from business customers / Subject Matter Experts SMEs on the testing /requirements.
• Ensured traceability of all test deliverables back to the Scope
• Derived all activities associated with Requirements and Testing analysis
• Proactively identified areas of need by interviewing, asking questions, probing at potential gaps in the requirements, prior to formal signoffs.
• Maintained requirements and testing documents throughout the project life cycle.
• Facilitated the communication and understanding between business and IT staff and between business needs and systems/technology options
• Worked closely with technical staff, e.g., designers and developers, to help determine the best solution balancing business needs and technical aspects
• Directed/participated in the testing phases including development of test conditions, scenarios, test plans, expected results, execution of testing for system integration testing and Business Acceptance, as appropriate working with Business Customers, Designers/Developers and end customers to achieve these results.
• Ensured outstanding issues/action items are Tested and resolved in a timely fashion and Insured appropriate change control processes are followed.
• Promoted and participated in usability testing.
• Coordinated UAT and system tasting activities.
• Writing Unix Scripts. And Conversion of FTP related tools and technologies.

Environment: UNIX Shell Scripts, Quality Center, Windows XP 32 bit Version, Java, Oracle, SQL, QTP.

Confidential

QA Consultant

The Principal Financial Group founded in 1879 has been a leading provider of different insurance products and services, my association with principal Wellness Company, a member of the Principal Financial Group which delivers different wellness solution that empowers companies/ individuals to improve the health of their organizations.

Project : Annuity System Migration

VAS Variable Annuity System is the core annuity system system of record at PLIC. Operators can enter various transactions through the VAS on-line. The technology stack comprises of JAVA, COBOL and Mainframe. As a strategic initiative, PLIC plans to sunset VAS in Q3 2007 and port it's functionality to VISTA. VISTA is the core application used to support Wellness Life's individual annuity products with an approximate active contract base of over 1.5 Million contracts. The application design is based on two-tier architecture and implemented utilizing Oracle forms Oracle Forms 6i for the front-end and an Oracle database Oracle 8.1.7 back end server. This would serve to save maintenance and enhancement costs and make the current system flexible for future marketing initiatives. The 4 phases under this program are Individual Functionality, Valuation, Undo/Redo and Reports.

Project: EHR/ EMR Data repository

• EHR/ EMR Data repository project was primarily responsible for the Implementation of MPI Master Patient Index implementation at PLIC. This implementation of MPI brought in the uniqueness among the Member's within the various products at PL to have a better and an efficient way of getting Diagnosed by their PCP's, and Providers. Basic functioning of this project was to get data from all our Primary Vendors/ Clients, Trading Partners, Direct Submitters and create a DataWarehouse/ Repository.
• The corresponding PCP or Provider can access all the Member Information by using the MPI as the Primary Id to get the levels of details of the Diagnosis, Treatments, Procedures related to the Member and prescribe accordingly.

Responsibilities:

• Experience creating mapping documents for FACETS 5.1 applications for rate sheets from Web to ODS.
• Tested the current set of reports, related processes and identified all relevant data elements.
• Tested the mapped data elements along with the associated business rules in the requirement's template using Use-case and Use-case diagrams.
• Established and followed sign-off procedures from business customers / Subject Matter Experts SMEs on the requirements.
• In liaison with team for all HIPPA compliances.
• Extensively worked on ICD9.
• Assisted the business customer in articulating the vision for the project both current and future needs, that can be easily communicated to the IT team
• Ensured traceability of all deliverables back to the Scope.
• Derived all activities associated with Requirements and Testing analysis.
• Proactively identified areas of need by interviewing, asking questions, probing at potential gaps in the requirements.
• Maintained requirements and testing documents throughout the project life cycle
• Participated in the Project Phase End Reviews
• Participated in the implementation planning activities to identify transition from the current system to the new system, roll out issues, organizational issues, etc.
• Reviewed user training materials and procedures for accuracy in reflecting system functionality
• Promoted and participated in usability testing
• Insured appropriate change control processes are followed
• Ensured outstanding issues/action items are Tested and resolved in a timely fashion
• Experience testing UB-04 and HCFA paper claims scanned through OCR and ensuring that they pass BC level validation .
• Directed/participated in the testing phases including development of test conditions, scenarios, test plans, expected results, execution of testing for system integration testing and Business Acceptance, as appropriate working with Business Customers, Designers/Developers and end customers to achieve these results.
• Worked closely with technical staff, e.g., designers and developers, to help determine the best solution balancing business needs and technical aspects
• Facilitated the communication and understanding between business and IT staff and between business needs and systems/technology options
• Delegated the Provider Communities and Trading Partners to ensure that HIPAA transactions pass the EDI gateway and interpret technical difficulties into simple language.
• Performed connectivity test for 270/271 transaction of the HIPAA 5010 version, transactions focused on were 270,271,276,278,834, 835, and 837.
• Worked Extensively with Inbound 837 I and 837 P, 835s Out bounds claims processing systems
• Personally involved in developing Test Cases, Test Execution, Defect Reporting and Risk Analysis where required , and Regression Testing
• Worked in Agile development and attended sprint plan meetings every two weeks to review the user stories.
• Designed client walk-through documents for new CRs identify the regression cases.
• Provided upper management with weekly, daily, and hourly project status updates as and when required.
• Extensively involved in developing and completing Black-Box testing as required
• Converted manual test scripts to automation test scripts in Selenium.
• Worked closely with developers and Business teams in resolution of technical issues.
• Involved in testing the backend Database retrieved the data from the tables using SQL Queries.
• Developed Manual, Automation and Performance Test Plans, Test Cases, Test Scripts.
• Tested all the applications in Dev, Systest and Production environments.

• Participated in RTM Requirement Traceability Matrix / Test case Walkthroughs and defect report meetings periodically and provided the metrics to upper management.

Software tools used: TIBCO, EDI X12N 4010,Visio, Agile, Rational Suite RUP, UML with Rational Rose, Rational Requisite Pro, Rational robot , Oracle, WindowsNT/2000, MS Project.

Confidential

QA Analyst

First Horizon is internet based e-commerce web application. System is designed and developed such that the transactions are secure,calculate rates and billing based on the options, able to handle heavy user traffic periods and allowed users to browse through the products. Features include saving shopping cart, multiple shipping addresses, gift registry etc. Also I worked on another project that is used in stores for Point of Sale POS .

Responsibilities:

• Developed test cases and performed manual testing for each system build for POS, e-commerce
• apps.
• Performed Backend Testing and ensured the authentic retrieval of the data from the database.
• Parameterized key elements to verify the Database Integrity.
• Conducted Regression Testing on various builds of the application and reported the defects to the
• developers using Quality Center for the bug fixing and tracking.
• Performed GUI Testing by creating GUI checkpoints to verify the functionality of the GUI objects
• using QuickTestProfessional.
• Tested SAP SD Sales and Distribution module to validate the data and reports.
• Used Actions and Re-usable Actions in QuickTestProfessional, for designing the Automation test
• scripts.
• Extensively worked with VB scripting and Descriptive programming by using
• QuickTestProfessional.
• QualityCenter was used to track defects and reported to development team.
• Developed base line scripts for testing the future release of the application using
• QuickTestProfessional.
• Script enhancements and Data Driven Testing were implemented with QuickTestProfessional.
• Enhanced Test Scripts using user defined functions Function libraries in VB script.
• Involved in entire QA Life Cycle, which includes Test Designing and Execution of the entire QA
• process and documentation of Test Plans, Test Cases, Test Procedures and Test Scripts.
• Analyzed the specifications in the User Requirements Document, Functional Specifications and
• Technical Requirement Documents to prepare Test plans.

Environment : C .net, VB Script, Oracle, SQLPlus, SAP SD module Sales and Distribution , XML, QuickTest Professional QTP , Quality Center, MS Office, Adobe Flex.