WORK EXPERIENCE SUMMARY

• Experienced in total software development life cycle SDLC QA/Test project lead and management, SEI CMM Level III process development/implementation, business analysis, test planning and execution, and project management activities. Experience working in numerous methodology environments, including project based Agile development and RUP. Industries include healthcare, public safety, oil and gas, equipment production, mortgage, pharmaceutical, insurance, financial, shipping, child support, and site management for both commercial and Government environments. Demonstrated leadership ability for diverse teams in both on and offshore locations.
• QA/Testing and Project Management Responsible for leading QA/test projects and maintenance testing, supervising onsite and remote teams, all system/functional testing execution, UAT coordination, and senior IT staff activities in project planning, scheduling, and execution. This includes:
• Responsible for leading QA/test projects and maintenance testing, supervising test analyst staff, system/functional testing execution, UAT coordination, and senior IT staff activities in project planning, scheduling, analysis, and test documentation.
• Providing test planning, execution, defect identification/tracking/resolution, and test reporting.
• Creation of all test documentation, including test plans, test cases, test scripts, and reports.
• Executing and leading QA/test in structured including Agile and adhoc environments.
• Performing user focused scenario based tests for projects ranging from simple GUI client/server applications to enterprise level projects including extensive web application/systems testing.
• Testing of projects ranging from simple GUI client/server applications to enterprise level projects including extensive web application/systems testing.
• Working toward and meeting tight project scheduling and prescribed deadlines/milestones.
• QA/test project management activities providing MS Project scheduling, progress analysis and reporting, and execution/implementation coordination utilizing such PM tools as MS Project.
• Performing project deliverable coordination and expediting cross-functionally with engineering, project management, and client for high specification project including tracking, reporting and expediting activities.
• QA Process Development and Implementation Responsible for the development, implementation, and certification of SEI CMM Level III processes and procedures in a variety of commercial and Government environments. This includes:
• Serving in lead and management positions establishing new processes and identifying process improvement, including providing full documentation of QA SOP, test plan, test case, test script and use case standards and operating procedures.
• Development and implementation of SEI CMM Level III QA/test process certification in DOE Government regulated environment, participation in Government audits, and documentation and process mapping.
• Creating and implementing Software QA process frameworks standardized implementation based on SEI and PMI CMM methodologies and models.
• Experience with all organization levels in process introduction and training, including classroom curricula development and training sessions as well as individual indoctrination and mentoring.
• Business Analysis Responsible for user requirements analysis, risk analysis, gap analysis, and user interface design and functional workflow for systems ranging from Ecommerce and operations/logistics, to financial and healthcare systems. This includes:
• Systems/Business Analyst for commercial health insurance industry developing business and system requirements for Commissions, SAP interface, and Billing/Finance for Facets system conversion.
• Business Analyst for ERP system business requirements analysis, web-based enterprise software application user interface design and functional workflow, requirements traceability matrix development, and test planning for major home mortgage performance management system.
• QA/Business Analyst for oil and gas industry incident management software developing workflows, and requirements and scenario based test scripts and application documentation.
• Medicaid healthcare senior business analyst/training specialist providing classroom/laboratory user training, curricula and training user manual development.
• EDI business analysis for healthcare data clearinghouse and state Medicaid HIPAA EDI certification project providing data analysis, conversion mapping specifications, gap analysis and HIPAA transaction analysis.

TECHNICAL TOOLS

WORK EXPERIENCE DETAIL

Confidential

• QA/Test Manager and Analyst. Senior test analyst and owner of independent consulting company providing website and mobile platform application testing.
• Responsible for development and execution of requirements and scenario-based testing for website and mobile applications for client facing and workforce coordination software.
• Developing all test documentation including test cases, defect tracking logs, and error message generation scenarios/log.
• Performed defect identification, tracking, and coordination with project management/development personnel.

Confidential

• Project Specialist. Performing production project deliverable coordination and expediting activities cross-functionally with engineering, project management, and client for high specification water treatment equipment production project.
• Responsible for coordinating the submittal cycle of contract deliverables cross-functionally with engineering and project management staff, including tracking, upload, and expediting activities.
• Providing client coordination and interface for deliverables, including documentation and engineering drawings, project deviation requests, change requests, and deliverable change processing.
• Performing QC and requirements compliancy for submittals.
• Responsible for engineering deviation and contract change request development and coordination internally and with client.
• Developing and providing deliverable status and reporting internally and to client.

Confidential

• Test Lead. Leading test activities for the Firehouse software development group.
• Responsible for leading onshore and offshore test teams for Integration, System, Regression and Acceptance testing of legacy and .net updated client software system.
• Coordination of testing activities with release management for project-based and operational production release.
• Execution of integration, system, GUI/UI, regression, and UAT functional testing.
• Providing test planning, execution, defect identification/tracking/resolution, and test reporting.
• Creation of all test documentation, including test plans, test cases, test scripts, and reports.
• Developing Agile CMMI processes for QA and total SDLC including workflow and process documentation.
• Developing JIRA task management conventions/standards per CMMI processes.

Confidential

• UAT Lead. Leading UAT and ORT activities for the North Dakota DHS MMIS replacement project.
• UAT Lead responsible for the initial planning for the ACS support of state DHS UAT activities, including supervision of UAT team, ACS UAT support planning, defect tracking, and client facing planning activities.
• Provided early planning of initial ORT phase activities.
• Development of MS Project detailed work plans/project schedules for UAT and ORT project phases including planning, support, execution, and project resource allocation/estimation test phases.
• Developing test plans and other associated project documentation for UAT and other testing activities as needed.
• Participated in cross-functional coordination, project planning, and corporate leadership group activities for the Solutions Delivery Group.

Confidential

• Integration Test Lead. Leading SQA integration testing for the Physician's Quality Reporting Initiative PQRI , a data management and reporting system with CMS and third party vendor software systems.
• Developed test plans, test cases, and test scripts for integration testing of third party vendor and in-house developed components of the PQRI system.
• Coordinated integration test activities for onsite and remote business, technical, and test team members.
• Developed requirements, system test scripts, use case/scenario based test scripts, and user documentation.
• Developed detailed work and system flow analysis for detailed integration test coordination.
• Participated in the defect tracking and resolution.

Confidential

• QA/Business Analyst. QA/Business Analyst for oil and gas incident management software application implementation.
• Developed application business workflows, system test scripts, use case/scenario based test scripts, and user documentation.
• Performed system and scenario-based user testing of application.
• Participated in the defect handling, verification, and coordination of UAT activities.
• Performed QA functions for implementation of system into production environment and go-live status.

Confidential

• Systems Analyst. Systems/Business Analyst for Great West Health developing business and system requirements for Commissions Billing/Finance workstream for Facets system conversion.
• Developing business requirements, functional/system requirements, and design documentation for Facets conversion project.
• Developing business work flows and system diagrams for pre-conversion and conversion environments.
• Manage formal and informal JAD sessions with business, technical and management groups to establish business processes, systems, and development efforts, as well as approach, requirements, and design documentation development.

Confidential

• Project Manager. Project manager for QA test project for toll free Verizon customers of commercial accounts division.
• Developed project schedule for integrated systems testing including MS Project plan completion.
• Developed project documentation and facilitating multi-location JAD meetings for project planning and test execution coordination, including daily checkpoint and status calls.
• Coordination of system data feed planning, communications plans, and test validation documents cross system/functionally.

Confidential

• QA Manager. QA Manager supervising test analyst staff, system/functional testing execution, UAT coordination, and senior IT staff activities in project planning, scheduling, and analysis.
• Managed all testing activities and staff, project management and maintenance testing, for IT group including test planning including documentation , system/functional testing, regression testing, and UAT.
• Developed QA goals, strategies, SEI CMM Level III based methodology processes and procedures for newly evolving QA group and corporate capability, including the introduction and use of automated tools and UAT.
• Developed processes for and coordinating UAT function across business areas and IT groups.
• Participating in cross-functional senior IT staff project planning, scheduling, and implementation activities.
• Managed defect tracking activities for test team including defect analysis and resolution and tools usage.

Confidential

• QA Test Lead. Served as QA Test Lead for home mortgage/financial retail sales software releases in a multi-tier environment of mainframe and web-based systems.
• Led testing team performing full functional testing planning activities including development of testing scenarios, strategies, test cases, and test scripts.
• Led testing team through full testing execution activities from initial testing through production verification, including defect tracking and resolution.
• Performed requirements analysis, cross-functional coordination, and documentation development.
• Provided automated and manual test status reporting cross-functionally for UAT, regression, and production validation.

Confidential

• Senior Testing Analyst. Served as Senior Testing Analyst on the Facets implementation project.
• Developed test plans and assessed testing requirements for Eligibility reports, letters and abstracts in the Facets environment.
• Participated in training for Facets and Facets Data Modeling.

Confidential

• Senior Testing Coordinator. Served as Senior Testing Coordinator for the Peoplesoft General Ledger Replacement Project coordinating corporate-wide testing for system level and integration testing.
• Coordinating, reviewing and assessing test plans from different business and testing areas for system testing, and integration/user acceptance testing, and developing corporate-wide integration test plan and strategy.
• Facilitating JAD sessions, status calls, and coordination meetings with business areas and core workstreams.
• Developing testing status reports and presenting testing activities/status to all levels of management.
• Working with individual testing areas to establish and coordinate testing plans, activities, and status.
• Gathering and developing testing metrics for test execution and defect tracking/resolution.
• Managing testing laboratory including test scheduling, tester support and hardware/software support.

Confidential

• Senior Business Analyst. Served as Senior Business Analyst for the PCS Integration Group merger of personal healthcare services and IT requirements.
• Developed and maintained the PCS CDH Client List and Implementation Matrix defining services provided and implementation information for the rollover of select customers into the new integrated environment.
• Provided status and issues/mitigation and coordination at the program and project management level.
• Developed communication presentation for integrated services deployed with the intended audience of marketing and sales.

Confidential

• Test Manager. Served as the Test Manager for the Child Support Websphere Portal Project providing test management and coordination for IBM Websphere portal infrastructure and portlet development.
• Manager of testing activities for the IBM Websphere infrastructure and portlet integration testing in J2EE development environment, including system, regression, UAT, security, and load testing.
• Test plan development for all phases of testing, including portal project QA/test process implementation, documentation, and standardization in state regulated SEI CMM model driven environment.
• Test environment configuration assessment and implementation.
• Third party vendor software portlet interface testing evaluation and integration.
• Automated testing assessment and implementation for Test Director, Loadrunner and Quick Test Pro.

Confidential

• Senior QA/Test Lead. Served as Senior QA/test lead/project manager providing QA project management for major business and financial systems, industry-specific shipping systems, and customer facing web systems. Performed software test/QA and project management functions for the total SDLC of specified projects.
• QA/test project lead responsible for development of detailed test documentation including test plans, scripts, and reports , coordination of all phases of test execution, defect tracking and resolution, and User Acceptance Test coordination.
• Performed process analysis and development including process workflow analysis, process mapping, process improvement, template development, and process/mentoring to team members.
• Project management activities including project scheduling, single and multi-project coordination between internal and external teams, JAD session facilitation, and liaison between business, development, and testing.
• Performed/led requirements gathering, analysis, and documentation via formal and informal JAD sessions.
• Documentation and planning for compliance with Sarbanes-Oxley SOX404 audit requirements.

Confidential

• Senior Business Systems QA Analyst. Served as lead on the Software Quality Assurance/Testing Process Improvement team for enterprise level initiative to develop and implement a corporate-wide frameworks process compliance program.
• Developed framework functional processes for QA/test activities including process documentation, templates development, and process workflow development based on SEI CMM Level 3 and PMI methodologies.
• Participated in total SDLC JAD sessions for process development and analysis.
• Participated in automated testing and defect tracking tools analysis/selection process.

Confidential

• Business Analyst/Training Specialist. Served as functional business analyst and tester/trainer on the QMACS core web-based HealthPAS Healthcare Management System rollout developed by UNISYS Corp. for the State of Kentucky Medicaid.
• Developed user training curricula, training manuals, lesson plans, and training laboratory procedures.
• Performed classroom and hands-on laboratory training of user and management personnel.
• Extensive documentation of detailed system use cases, user operation procedures, installation guides, and other system documentation as required.

Confidential

• EDI/Test Business Analyst for HIPAA Certification. Served as senior EDI/Test Analyst for system, integration, user acceptance testing, and business-to-business end-to-end certification and test for the HIPAA EDI certification program at the Arizona Medicaid state insurance agency.
• Provided Implementation Guide and X12 data format interpretation and specifications analysis for remediated and translated Mercator system.
• Knowledge of HIPAA transactions 270, 271, 276, 820, 834, 835, 837, etc. .
• Developed test strategy, test plan, test scenarios and procedures for implementation of Mercator translator, application remediation, e-commerce interface and web transaction interface.
• Developed project documentation, schedule, design specifications, test plan, test scenarios/scripts, gap analysis, and test tracking reporting/monitoring for all phases of testing included B2B user acceptance testing.

Confidential

• Business Analyst. Consultant to the Wells Fargo Home Mortgage Human Resources Technology Division for web-base ERP software system design and customization of the COTS Softscape package.
• Performed stakeholder/user functional requirements identification and analysis including user JAD sessions, and liaison between nationwide user community and technical development staff. Accomplished in both onsite sessions as well as remote virtual sessions with interactive video and computer presentations.
• Developed website UI design storyboards/prototypes based on user requirements and usability workflows.
• Facilitated project planning, JAD, and management meetings with nationwide user community, human resources personnel, IT personnel and system development vendor.

Confidential

• Technical Team Lead/Manager, Software Validation and Verification SV V Test. Served under IT division as Test Manager for all software quality assurance and testing activities at the Rocky Flats DOE Government facility.
• Developed and implemented QA/test processes, templates, and standard operating procedures for the test department activities achieving SEI CMM Level 3 certification and DOE Center of Excellence awards.
• Collaborated with users, development, and other IT personnel to establish procedures, process mapping, business application analysis, and training for SEI implementation.
• Participated in Government and SEI audits, design reviews, and team lead management assessment reviews.
• Managed testing activities and test teams for all phases of testing system test, integration test, end-to-end test, usability and user acceptance test UAT , and maintenance/update testing in multi-tier environment.
• Developed test plans, test scenarios, test cases, test scripts, and test reports for systems in client/server environment.
• Served on the project development Change Control Board and SDLC JAD committees.
• Developed user operational and technical manuals for Oracle and web applications, including both static and online Help documentation.

Confidential

• Systems Analyst. Served under the NORAD-USSPACECOM Missions Architecture Support contract providing expertise in quality assurance and software testing for large scale mission communications database development and maintenance.
• Developed online Help user documentation.
• Completed UAT level testing and documentation for major communications application.
• Provided technical expertise and support to develop top level mission area and C2 system requirements documentation for numerous critical aerospace defense and space operations programs.