Summary

I am a self-motivated technical professional with relevant experience in technology and problem resolution management. I have over 5 years of experience as a Software Tester working with software including QTP, LoadRunner, and BugZilla to carry out an array of different testing domains including manual testing, automated testing, white box, black box , gray box testing, and more. I have experience in the execution of technical testing using UNIX Shell Scripting. I have demonstrated a history of successful process control and project coordination in web and windows applications development. I have displayed effective departmental leadership by providing high-quality guidance to management and facilitating efficient operations by identifying and maintaining test data. I have an understanding of Business Process Flows, Case Tools, Business Intelligence and Business Analysis with knowledge in UNIX Shell Scripting and stack executions with experience working successfully through failover procedures. I also have background in the medical field with experience using different Electronic Medical Records such as EPIC, T-systems, and MEDITECH. I possess highlighted leadership qualities and the ability to work with and manage individuals from varying backgrounds, while promoting team values.

Skills

• Created and Executed the Test Plan during User Acceptance Testing UAT .
• Performed the maintenance of test data including identification, conditioning and populating test environment
• Created the different test models for release testing including the plans, data and scripting including UNIX Shell
• Performed methods such as JAD, interviewing, questionnaires, brain storming and prototyping to review Business Requirements Documentation and Functional Requirement Documents
• Produced quality of specification improvements through conducting Joint Application Development sessions and meetings with subject matter experts, senior management and technical teams.
• Performed the many types of testing including Black box Testing, Integration testing, Functionality testing, GUI testing, Regression Testing, load testing, exhaustive testing, and exploratory testing.
• Used different Software Development Life Cycle models such as waterfall, Iterative RUP , spiral and agile
• Proficient in testing Client Server applications using Automated and Manual Testing and Strong experience in Mercury Products.
• Experience with performance of VMware API calls and runtime-stack executions
• Extensive experience in configuring and maintaining bug tracking tools like BugZilla, Rational Clear Quest, Test Director, Quality Center, PVCS Tracker, and VSS.
• Developed test cases for Non-functional and end-to-end test scenarios for EMR products.
• Experience in creating Business Process Modeling and different Diagrams including Use Cases diagrams, Sequence Diagrams and Activity Diagrams.
• Performed the Requirement Management including gathering, analyzing, detailing, tracking and managing Requirement Traceability Matrix

Technical Skills

• Operating Systems: Windows XP Professional, Windows 2003, Windows Vista, Windows 7
• QA Tools: Test Director 8.0, Quality Center v9.2, Test Director7.x, Quality Center 9,10,11, Quick Test Pro QTP , Live link and Microsoft Visio
• Software Methodology: Waterfall, V-Model, Iterative, Agile
• Testing Types/Levels: Smoke, Functional, Integration, Regression, System, Performance, GUI, Load/Stress, Exhaustive, User Acceptance, Black Box, White Box, Exploratory, Alpha Beta Testing
• Programming/Scripting Languages: VB Script, Java Script, UNIX shell script, HTML, CSS, XML, SQL
• Environment: ASP.NET, Java Server Page JSP , VB, Rational Unified Process RUP
• Database Environments: MySQL, Oracle, SQL Server 2008/2012

Professional Experience

Confidential

QA Testing Analyst

Responsibilities:

• Interviewed Business Users to gather Requirements and analyzed their needs by coordinating with the project manager and technical lead to outline proposed solutions.
• Facilitated User Acceptance Testing UAT and test strategies in a test environment management capacity
• Handled the tasks of identifying software issues and troubleshooting technical problems with message traffic management
• Responsible for providing technical assistance to users on data transmission and data communication equipment
• Developed and Maintained Test Scripts, analyzing bugs and interacting with development team members in fixing the defects
• Involved in performing Software Testing Life Cycle including Test Cases and Test Reports for each of the call center operations processes.
• Worked in a Rational Unified Process RUP framework.
• Performed ad-hoc, Integration, functional, UI, system, and API testing by using SOAP UI
• Test modules were developed that consume VMware-APIs with relevant functionality.
• Participated in walkthroughs with team leads, system analyst, HCD Designer, project coordinator and the Development team to discuss the outstanding defects and scope change request
• Assisted with resolving any infrastructure data requests.
• Experience in testing the functionality, compatibility, database, regression, and server log files
• Interacted with users for verifying User Requirements, managing Change Control Processes and updating existing Documentation
• Worked on UNIX Shell Scripting when technical testing needs arose
• Designed User Interface models for Call recording and Reporting Metrics as well as other various call center operations, such as reservation bookings, refunds, reward bookings, web services and sales classes.
• Wrote Test Cases based on the Functional and Performance Specifications and updated them to reflect changes to GUI or functionality.
• Worked with call-stacks for control-return post-execution
• Documented all user interaction, managing trends, and reports on staff utilization
• Designed, developed, and implemented processes, systems, and technology to support and enhance the technical support function
• Managed, analyzed and tracked the progress of system testing, while providing daily status to Management
• Tracked, analyzed, documented and reported any bugs in the system
• Created a knowledge base of issues, resolutions, configuration guides, and documentation of improvement suggestions.

Confidential

QA Analyst

Responsibilities:

• Created test models including the plans, data, and scripting
• Participated in JAD sessions and interacted with technical leaders from various departments including Drug Design and Discovery-R D division, Clinical trials, etc.
• Reviewed Business requirements, IT Design documents and prepared Test Plans for all assigned project releases
• Planned for updates, test release installations and failover procedures
• Managed the test environment as well as any infrastructure data requests
• Also managed the load mechanisms and the messaging traffic
• Involved on testing the new functionalities based on test cases and coordinated with development team in fixing the issues
• Performed ad-hoc, Integration, functional, UI, system, and API testing by using SOAP UI
• Reported defects in timely manner and logged the same into defect tracking tool
• Ensure that all the test cases are updated in the Quality Center along with Master test plan.
• Followed the RUP methodology for the entire Software Development Cycles.
• Performed Gap Analysis by gathering and analyzing business requirements from users
• Served as a point of contact for clients if they had any new requirements or need to change current requirements.
• Maintained Requirements, Traceability Matrices and Attribute matrices using Rational Requisite Pro.
• Developed and Documented timelines for Project Delivery, and managed Projects and Resources to successful completion
• Involved in Performance testing QA using LoadRunner 8.0 and Backend Database testing in Oracle using SQL.
• Kept track of Project Status, Deadlines, and Issues, Environment Request, and Compliance Issues using Quality Center

Confidential

Application Tester and EMR Support

Responsibilities:

• Gathered the business requirements and created a test plan based on the functional specifications and execution of the test cases
• Led the test activities on Planning, Test design, Automation, Release process, guidance to team on system and performance testing, Test execution and Reporting.
• Conducted workflow, process diagram and GAP analyses to derive requirements for existing systems enhancements.
• Assisted the development team during the second and third iteration using the RUP
• Managed Test systems planning allocation to the projects.
• Organized Coordination and Communication with team on Integration activities, Test coordination, Progress and Practices.
• Conducted GUI automated testing using Win Runner
• Conducted Regression testing and functional testing for subsequent versions of the application using Win Runner
• Exposure to the installation and updates of the EMR applications
• Point of contact for any technical issues with the T-Systems or MEDITECH Electronic Medical Records
• Researched and implemented new practices to improve quality of service and organizational efficiency
• Support UAT cases and resolving any issues with the users.

Confidential

Mid Level Software Tester

Responsibilities:

• Worked with the business users, customer service department and fulfillment department to define business requirements and analyze the functional requirements
• Responsible for Requirement gathering, Business Process flow, Business Process Modeling and Business Analysis with Document and Records Management
• Worked with the Project Manager on various Project Management activities like Resource Planning and Resource Request
• Ensured that system issues are resolved in a timely and efficient manner to meet the month-end and quarter-end deadlines
• Presented clear, organized data in graphs, charts, tables and written reports.
• Created and executed system and integration test scripts.
• Documented, filed and maintained proper inspection records and quality assurance documents.
• Maintained a high standard of workmanship by using only approved data, materials, tools and test equipment.
• Developed timelines for project delivery, and managed projects and resources to successful completion.
• Prepared and presented Business Requirement Documents, System Requirement Specifications and Functional Requirement Documents
• Created and executed Test Cases for Integration, Regression, Staging, System and UAT Testing for application written in J2EE/Oracle platform
• Strategically created detailed test plans and ensured they were properly executed
• Developed the Test Cases and kept track of all issues using the Issue Tracking Log and made sure all issues were corrected

Confidential

Junior QA Analyst

Responsibilities:

• Interacted with the Project Manager, SMEs, and Developers, to gather Business Requirements and understand the business process.
• Managed meeting sessions with various business areas including the Sales team, the Customer Service department and the IT Department.
• Liaison for projects with other corporate departments, including Executive, Legal and Information Services as well as vendor relationships.
• Involved in testing the data integration, system integration and business workflow
• Performed data mapping on system functions and data elements to collect and analyze the data.
• Developed different Diagrams such as Use Case, Activity and Data Flow Diagrams to define the Business Process and Data Process model.
• Used MS Office Suite for analysis, presentation and documentation.
• Assisted in user testing of systems, developing and maintaining quality procedures, and ensuring that appropriate documentation was in place.
• Investigated and analyzed defects before reporting through Quality Center and interacted with developers to have it fixed.
• Determined and developed test approaches and methods for unit testing, integration and functional testing according to complexity and test requirement.

Confidential

Physician's Scribe/EMR Support

Responsibilities:

• Assisted the Research Scientist with patient encounters such
• Processed urine analysis to determine different levels of the body
• Assisted with filing of confidential patient information with regards to HIPAA
• Accompanied the Physician into the Exam room and documented patient's history of present illness, Review of Systems, and the physical examination on EPIC Electronic Medical Record
• Monitored patient's lab values and vital signs in the EMR
• Researched through patient's past medical records in the database and in the EMR
• Entered patient's discharge plan according to the physician into the EMR and printed outpatient information and any attached prescriptions per order of the Medical Doctor.