Summary

• Confidential is a Senior SQA Manager with nearly 30 years' experience. Demonstrated qualifications in Quality Assurance, IT Program and Project Management with a strong Software Engineering, and Delivery - focused background. Successfully assessed, planned, developed, deployed, and measured Quality and Project Management Infrastructures, and QA Design and Test delivery across legacy organizations and geographically dispersed locations.
• Current emphasis is on Agile transformation, agile testing and automated solutions within accelerated delivery mechanisms. Focus is on business need and IT alignment to utilized the enablers within the Agile methods and engineering practices to deliver high quality, high impact technology solutions rapidly to align with the market demands of quick change and measured business improvements and strategies.
• Leads the delivery and implementation of the SQA and Agile delivery Road Maps for large, very complex integration programs in banking, retail, taxation and insurance industries. These included front office to back office technology and organizational functions that had to remain transparent to front end users and customers. This includes team maturity, skill set assessment and realignment and the operating model delivery from requirements and planning thru SQA solution delivery. Utilized consulting and thought leadership on several Enterprise level initiatives to solve problems in the test data, automated and performance testing, requirements and planning, environment alignment, defect management and browser standards, and risk management.
• Working in a variety of sectors including Insurance, Finance and Banking, Retail, Taxation, Retail and Marketing, Department of Defense, Telecommunications, Retail Supply Chain Management and Planning, State Government, Aviation Infrastructure, and Offshore utilization. He also has an extensive SDLC Process, Testing, and Quality assessment background improving delivery assurance, quality, cost effectiveness, and shortened time to market.

Skills

Positions Held

Confidential

Testing Delivery Lead

Project Description

• Senior Consultant and Test Manager for Confidential. Work with legacy client and the State of Ohio to deliver a managed testing solution for the new agile delivery mechanism. Delivered that strategy and implemented key areas of risk around testing including Agile Automation and Regression, Story and Sprint Integration and the Performance Strategy.
• Integrated the managed testing strategy that integrated all of the key risk areas from technology, business and the legacy vendor. Delivered the automated testing solution and catch-up plan, the integration and user acceptance testing strategies while not loosing velocity in the agile delivery of sprints in the go forward plan.

Responsibilities/Accomplishments

• Delivered the SQA resources and operating models to the Client and ODoT Delivery team. Delivered a sustainable testing delivery model.
• Successfully delivered the team structure, capabilities and program deliveries to accommodate the strategic delivery plan to get this program back on track.

Confidential

Test Consulting Sr. Manager

Project Description

• Senior Consultant and Test Manager for Banking Vertical. Initial assignment is to work at the senior levels within a large Banking Client site. Purpose is to utilize experience and thought leadership skills to mature the organization from both a planning and execution perspective. Client has gone thru several test maturity assessments, and are now positioned to fully realize the benefits of that maturity through the efforts of the Cognizant test leadership.
• Transformed the organization into a well-run, well managed team, that has matured to the point where the organizations effected by their retail banking line of business can see the cost and quality benefits while still delivering the integrated front to back office quality needed to maintain pace with revenue needs of the organization.

Responsibilities/Accomplishments

• Delivered the SQA resources and operating models to the Client Test Management Office. These models assured the thought and people leadership is maintained and sustained. In both cases, they are operating at optimal levels and the resources are now fully engaged.
• Assessed the organization and then developed the sustainable Master Test Strategy, that is continually being updated and utilized to measured goals KPIs , and mature Total Cost of Ownership at the application and asset levels, using production information to align testing capacity and services.
• Integrated and delivered the Off-Shore operating models to deliver and test for Banking, Insurance, and Legal support service engagements.

Confidential

SQA Leader Delivery Services

Project Description

• SQA Director Leader position within the Delivery Services organization as a consultant and single contributor. As such, was assigned consulting roles in both the Claims Transformation and Personal Lines transformation projects.
• Transitioned the Corporate Internet and Contact Centers SQA operating models to their respective BSAs to align them to the corporate structure to reduce complexity and maintain IT delivery.
• Assigned to the Enterprise Test Data Management Centralization Project sponsored by the Build Leadership Team. Initial phase is to document the as-is state and how the technology will align to a centralized model of shared services to reduce cost, increase quality and efficiency associated with Test Data.

Responsibilities/Accomplishments

• Delivered the SQA resources and operating models to the Claims and Personal Lines BSAs. These models assured the thought and people leadership is maintained and sustained. In both cases, they are operating at optimal levels and the resources are now fully engaged.
• For both the Claims and Personal lines engagements, was tasked with Master Test Strategy delivery, performance test planning, test data risk mitigation and organizational structure delivery. Both areas are now operating within the MTS and estimation and planning deliveries provided.

Confidential

SQA Director

Project Description

• SQA Director Leader position for the Corporate Internet and Contact Centers IT organizations. Assessed both organizations from a delivery maturity and organizational skill set level. Delivered the SQA Road Map that included re-alignment of resources, delivering an effective operating model from Requirements and Design thru delivery to production, risk based testing and measurement based decision-making. Initiated and delivered the Agile operating models for full life-cycle testing, automation and performance testing.
• Leading corporate initiatives that included test data delivery, performance and automated testing, requirements and planning, environment alignment, defect management and browser standard risk management.
• Leading and closing on issues and risk areas in the Contact Center space where the build and run operating modes needed alignment to what the customer base actually needed to support the business initiatives within that space.

Responsibilities/Accomplishments

• Delivered the QA Road Map for the Confidential. Delivered Agile operating models to this Confidential and to the Internet delivery space that are now sustained, and effective operating models outside of the Confidential organizations.
• Reduced defects to production for key deliveries to less than 2 of the overall defect population from IT and ST thru Performance and UAT.
• Used consulting skills of aligning Confidential Business and IT resources and management to solve Internet BSA problems and delivery for Test Data and Environment alignment, Browser Standard deployment and Defect Management and Quality Scorecard delivery to support operational reviews at the BSA levels.

Confidential

• Confidential led the manged testing practice for Confidential, delivering a large, highly qualified and marketable group of testing professionals to our clients, who conistently meet or exceed both assigned expectations as well as continually exceeding sales targets. Increased the consultant pool from 14 to over 60 well trained and marketable resources within 2 years. Designed and delivered a Managed Testing boot camp to deliver, highly qualified, MS Graduates in too the Managed testing practice. Revenue went from about 1.5MM to over 10MM during that time.

Confidential

Project Description

• Confidential role on the project is to assess a current state of Test Data Management practices, deliver an as is state, and then align the proof of concept organization and the enterprise level organization on a structured long term approach to test data management.
• Confidential was to facilitate the delivery of a pilot project that acted as the proof of concept using TMap as a targeted structure for test data management. The next step is to propose a good enough state using current constraints, and issues as targeted pain areas to solve, deliver the plan, and execute the plan across the corporate internet organization.

Responsibilities/Accomplishments

• Initiated Test Data Working Groups across the Corporate Internet Services organization to align legacy databases with enterprise new solutions, without disrupting the current business model while still delivering a repeatable set of practices, artifacts, and proof of concepts projects to mature this practice within Nationwide as a whole.
• Delivered the Test Data and Environment repeatable solution along with the delivery of a major Corporate Internet Solution using what was developed, operationalized, and measured.
• Was selected to continue the project and manage and deliver the testing end-to-end integrated Master Testing Strategy for that large Corporate Internet solution.
• Aligned the testing teams to a lower risk, Risk Based Testing solution to minimize risk to delivery based on a single point of failure constraint in the test data and environments.
• Performed day-to-day coordination across all of the teams to fully integrate a testing strategy, reporting mechanisms, and testing and data design to further minimize risk to schedules and to quality.
• Utilized both CapGemini and Sogeti Off-Shore delivery mechanisms and resources to deliver both short and long term delivery models.
• Successfully delivered sustainable operating models in Banking, Insurance, Aircraft provisioning, and Supply Chain Management. Used maturity model assessments in all areas to expose gaps and strengths to manage these delivery models too, so leveraging the improvements could come quickly to business goals.

Project Technologies

• TMap, TMap Risk Based Testing, Agile based delivery, Test Driven Development, HP Quality Center, Performance Center and Quick Test Pro

Confidential

Project Description

• Confidential role on the project is to develop and then deliver on a Quality Assurance Center of Excellence CoE based on a Test Process Assessment and the appropriate action plan to build and improve on how they test today. Confidential is a Confidential Supply and Delivery company that is undergoing a complete IT Transformation to more effectively and efficiently deliver quality products and services to their clients.
• Confidential was to facilitate the development of the Confidential. We facilitated the development of the strategy around our TMap framework, and developed the foundational methods, practices, procedures, and environments to then deploy the Confidential across the organization. Organization is focused on packaged based solutions to integrate with legacy financial, customer and employee relationship, transportation and supply chain and ERP solutions. Packages included SAP, JDA, and Manhattan solutions that now integrate seamlessly with the organizations legacy applications. Early deployment of SAP in particular included planning for test of HRIS and Solution Manager, with Price Optimization, IS and FI.
• Developed and enabled the Confidential that is resulting in lower cost, high quality and organizational change that is contributing to the institutionalizing of the Quality culture.

Responsibilities/Accomplishments

• Delivered the operating model ahead of schedule, and initiated measurements to demonstrate lower cost, higher quality, and ongoing, measured process improvement.
• Initiate, manage, and deliver quality solutions to first small and then large corporate road map initiatives. This involved large on and offshore test teams, key vendors and Loblaw project teams to deliver supply chain, financial infrastructure, and transport packaged based solutions.

Project Technologies

• TMap, TMap Risk Based Testing and Package Based Solutions Test Delivery, Test Driven Development, HP Quality Center, Performance Center and Quick Test Pro

Confidential

Project Description

• Initial engagement was to deliver a transition and training plan for the organization to move from HP QC and QTP version 8.2 to 9.2 in preparation for a very large, multi-year project. Assessment and guidance noted limited use of HP at all, and a very immature and non-sustainable testing process.
• Confidential added role on the project was to first provide guidance and training to improve the overall testing process, while developing and delivering training on the HP Quality Center QC and Quick Test Pro QTP tool sets.

Responsibilities/Accomplishments

• Assess current operating models, develop, and deliver training to improve both the testing maturity of the organization as well as improving how the tools are used to enable both manual and automated testing.
• Delivered initial and advanced training in the use and sustained methods required to deliver using the HP Quality Center 9.2 tool set. Initiated and sustained a higher level of testing maturity using this tool set, in advance of the largest project this organization has ever taken on. This project provided the organization the ability to plan, execute, measure and sustain a full Quality lifecycle across all projects, both large and small.

Project Technologies

• TMap, Test Driven Development, HP Quality Center and Quick Test Pro

Confidential

Project Description

• Confidential role on the project was to align the Iterative process with current testing delivery plans, methods and tools, improve those methods for subsequent deliveries, tactically provide guidance for aggressive delivery, and test in current release model.
• Initial tasks included delivery of a program level Master Test Strategy, developing quality targets and a testing methodology that would reduce risk and provide long-term measurements for quality status, control, and reporting. Also, provided an initial assessment of the maturity and effectiveness of the testing organizations integration into the Iterative Delivery process and how it is effective the quality of the delivery into that methodology.

Responsibilities/Accomplishments

• Re-develop, deliver and maintain the Program Level Master Test Strategy MTS
• Delivery of measurements to provide data driven decisioning on the quality of the delivered Use Case packages and the probable quality of the delivered products into the production environment
• Use planned measures against the Master Test Strategy to support planning and estimating of subsequent deliveries for Q1 and Q2 of 2008 as well as current testing efficiency and probable product quality
• Provide planning and guidance to the IT test organization on better methods of testing including a Risk Based Testing method to get thru initial deliveries and be able to provide value and strategies for subsequent deliveries
• Test practice test training delivery for new consultants at the National Level. Package includes condensed versions of TMap, TPI and the Sogeti testing practice. Delivered the training Lab for HP Mercury and IBM Rational tools for new and ongoing consultant training.

Project Technologies

• TMap and TPI methods for Risk Based Testing and measurement. Confidential for Iterative Process assessment and Test Organization integrations and utility, and HP Quality Center.

Confidential

Project Description

• Assess current capability, then develop, deploy and deliver a JUnit testing process to a pilot development team. Provide Cardinal IT with the core knowledge, skills, training materials, and background to successfully pilot the process into a legacy Java/J2EE environment.
• This was a short-term engagement within a single development organization that provided a leadership group with the skills and collaterals to deploy this test driven development process across the Cardinal IT community.

Responsibilities/Accomplishments

• Create, review and gain acceptance of the Cardinal JUnit Test Process.

Project Technologies

• Java/J2EE, Test Driven Development, MyEclipse, Mercury Quality Center and Test Director, and Mercury IT Governance.

Confidential

Project Description

• Assess current capabilities and models, then develop, deliver, train and deploy the Off-Shore Optimization process into the IT organization. The purpose of this engagement was to provide NetJets with the organizational capability to utilize Sogeti's offShore delivery model into a NetJets delivery model that makes use of offshore resources for business driven bubble work , day-to-day maintenance, low level testing, and data base maintenance.
• This engagement had Sogeti develop and delivery basic Software Development Lifecycle methods and integrate offshore processes to maintain quality and delivery timing within aggressive timing and technologies in the IT organization. For this engagement, NetJets started with 8 to 10 offshore resources and grew to close to a hundred by the end of the year.

Responsibilities/Accomplishments

• Create, review and gain acceptance of a disciplined requirements and design process.
• Provide Infrastructure support to both NetJets and Sogeti Off-Shore teams for network and infrastructure fidelity in a fast growing, fast paced, high risk environment.
• Increase the footprint of offshore resources and organizational integration into the offshore process and set of deliveries to deliver the maximum amount of business driven development with sustained high quality.
• Measurement and optimization of the offshore model.
• Day to day management of the offshore model for resource identification, selection, and on-boarding without NetJets business disruption.

Project Technologies

• Java/J2EE, .Net, SQL Data Base, PowerBuilder, Test Driven Development.

Confidential

Project Description

• Assess current process and tool utilization, to develop, deliver, train, and deploy the first two Test Transformation Program TTP Initiatives based on a Test Process Improvement TPI . The Confidential selected Risk Based Testing RBT , and Test Scenario / Script Design TS/SD as the first two initiatives delivering to the program.
• This engagement had Sogeti develop and deliver two initiatives that would enable Nationwide testing organizations across the enterprise to plan and test more effectively using the Risk Based Testing methods Sogeti deploys from the TMap Methodology. Risk Based Testing then is followed by Test Scenario / Script design that is based on risk for risk planning, execution and measurement.

Responsibilities/Accomplishments

• Assess current methods used for RBT and Test Scenario / Script Design across the enterprise.
• Deliver a Business Operating Model BPM that captured and obtained agreement on the as is state
• Develop a good enough state that leveraged the 'as is state and the best practices in TMap for RBT and Test Scenario / Script Design across the enterprise.
• Integrate planned deliverables delivered to the Nationwide Enterprise Solution Delivery Methodology ESDm for training, deployment, and measurement across the enterprise.

Project Technologies

• TMap, TPI, and Test Driven Development for Risk Based Testing and Test Script and Scenario design based on risk.

Confidential

First Vice President, Technical Program Office

Accomplishments:

• Delivering the Technical Program Management Office for Consumer Banking IT. Assessed and then initiated the Program Office disciplines into the organizations' core management constructs and current operating models, resulting in a geographically diverse, virtual Program Office, spanning the entire US, India, Europe, and Asian IT organizations.
• Leading the Retail IT organization through technology strategy, selection, planning, and organizational integration as part of the JPMC acquisition of Bank One for Business and Program Health and Measurement, Enterprise Release Testing Strategies, Business and IT Requirements alignment, Performance, and User Acceptance Test implementation and measurement, Disciplined inspections, and Quality planning, execution, and Measurement.
• Delivered on cost and waste reduction initiatives, realizing almost 10M reduction in legacy costs in the first year. Gaining transparency across Retail Banking IT and Retail LoBs for considerable reductions in cost, and increases in management visibility and decisionable information.
• Delivered the alignment of Business Demand to IT Capacity with integrated decisioning and prioritization process first for Consumer Banking, and then the Retail Lines of Business IT, including large program and release planning, execution, and delivery.

Confidential

Executive Director, Project Management Office

Accomplishments:

• Responsible for Quality programs ranging from Requirements development re-design, project planning and execution, Test management re-engineering, and delivery measurement from Requirements through Test Management, Measurement, and Improvement.
• Assessed the delivery and testing organizational and operating maturity, developed action plans, and then led the re-engineering of business and IT practices with cross-functional teams. Met the strategic vision and goals ROI of about 2.5M, reduced rework from over 60 to just under 14 , reduced post deployment defects by 34 , and reduced the time to market by over 22 .
• Utilized CMM Level 2 and 3 behavior to design, develop, and implement strategic quality plans, aligning business and IT organizations to achieve overall business and quality goals
• Led quality initiatives for SAP and CRM deployments that included Automated Requirements Management, Test, Traceability, and Acceptance of CSG Customer Care and Billing Products, ERP and CRM solutions.
• Proposed, Initiated, Managed, and Delivered CSG's virtual Office of Program Management training, process development, process adoption, and management discipline convergence through all of Denver and Omaha based programs, and the newly converged locations and offices across North America, Europe, Asia, South America, and Mexico

Confidential

Executive Director of Quality and IT Services

Accomplishments:

• Selection to manage implementation of numerous quality assurance initiatives, leading to program level adoption of the SEI Maturity Levels 2 and 3 behaviors to capture, document, release, and measure practices at all levels of Evolving Systems' business model, quality, development and IT delivery and infrastructure services
• Demonstrated success in measurable positive ROI, reducing costs, decreasing time-to-market, increasing predictable quality, and customer satisfaction 2.2M ROI, 2 Releases P/Year to 4, 14.4 under budget, reduction in post-deployment defects by 22
• Conducted and Led the successful customer quality process assessments under several industry quality models CMM, ISO, TL-9000, TR-179
• Directed and managed both the Quality and IT Services Organizations with budgets of 1.4M and 6.0M respectively

Confidential

Program Manager Y2K Remediation

Accomplishments:

• Serving as a consultant to MCI to support of the company's Y2K initiatives
• Analyzing, delivering remediation deliverables, and converting over 8.5 million LOC, including PC-based C and C applications, as well as COBOL/DB2, Natural/DB2, and COBOL/ADABAS customer care and billing applications
• Monitor successful restructuring efforts for adoption and implementation of SEI and ISO methodologies, ensuring Compuware was prepared for ISO registration and CMM level assessments, as well as automated testing of remediated code.
• Utilizing quality methods to integrate initiatives into proposal and business processes for new Y2K opportunities

Confidential

SQA Engineer/Project/Program Mgr.

Accomplishments:

• Directing all facets of project management for the Global Positioning System GPS Software development and maintenance projects Communication and Switching Subsystem hardware/software integration and Monitor Station Receiver Element FFP Projects with Budgets of 2M and 5.5M respectively.
• Appling SEI and ISO-9000 Quality Engineering and Management Initiatives to ensure successful project planning and execution and successful, ahead of schedule and under budget delivery to the Air Force Satellite Command Network AFSCN
• Responsible for the GPS software contract specification compliance Dod-Std-2167 and 498
• Designing, developing, and implementing SQA Engineering Policies and Procedures and SQA/SEI engineering training program for civil service, NSR, and Air Force engineers
• Providing tech nical guidance to the Air Force in support of software life-cycle man agement processes, reducing risks to the GPS Mission and ensuring compliance with Department of Defense and SEI levels 2 and 3 specified requirements and processes and DoD contractual standards
• Developed and released the NSR Software Engineering Process Model for implementation on all software development con tracts and software development proposals and business initiatives to CMM Levels 2 and 3
• Managed and completed contracts from proposal thru delivery to FAR requirements, technical specifications, and quality initiatives ranging from 200K to 5.5M