SUMMARY

Software Quality Assurance and Testing professional, CSTE certified since 2002. Full software development lifecycle SDLC expertise producingcommercial software productsand custom applications. Recentlyon high performing team, testing web-based application, UI and back endwith Agile SCRUM and Kanban methods. Industries: healthcare EMR, e-commerce, media entertainment, telecom, telematics. Recently tested applications developed in .NET, C , RESTful API, SQL Server databases using TFS/ALM, Visual Studio Microsoft Test Manager, HP Quality Center, Rally, Jira, StarTeam, SQL Server Management Studio, TOAD. Past experience: ClearQuest, QTP test automation , Team Lead, QA Manager, Product Analyst.

PROFESSIONAL EXPERIENCE

Confidential

Quality Assurance Analyst

Development Environment:Web-based,.NET v 4.5, C , RESTful API, SQL Server 2012, Windows 7 x64, IE 11, SAP Sales Distribution. Mobile:iOS 7/Safari for iPad and iPad Mini, iPhone Windows 8.1/IE 11 for for Surface and Nokia smart phone

Test Tools/Methods:Visual Studio TFS and Microsoft Test Manager 2012, Agile SCRUM/Kanban, User Stories, SQL Server 2012 Management Studio v 11.

• Development of new e-commerce storesfor Microsoft's US and international employees and public customers, selling branded merchandise and software downloads. Rapid Agile Scrum/Kanban application development by a small team of architect, developers, user experience designer, and one other tester reporting to Director of Web Development.
• Manual web-based UI, SQL database integration testing with Microsoft and SAP-SD Sales Distribution .

Confidential

Testing Analyst III,

Development Environment:Web-based, Visual Studio .NET C , RESTful web service, Ensemble, MS SQL Server.

Test Tools/Methods:Windows 7 x64, TFS, IE 9, Excel

• Member of a Agile SCRUM development team designing a new web-based healthcare data analytics application. In a Quality Assurance role I worked with a product analyst and scrum master on elaboration of customer requirements. I also manually tested anew releaseof 360 Encompass, an existing analytics application test case preparation, execution, defect management.

Confidential

Testing Analyst, Enterprise Business Solutions

Test Tools/Methods: SharePoint, Excel.

• My directive was to design and implement a manual testing system with process and procedures for PeopleSoft FSCM and HRM analysts. I prepared the department for internal audit byreviewing past test efforts, formalizing the test approach, developing a manual framework for organizing test cases, createdsupporting templates for test planning, execution, metrics. Produced a detailed design for the SharePoint test repository. Provided training and coaching for analysts and conducted test case reviews.

Confidential

QA Analyst

Development Environment: JavaScript, HTML, CSS, Flash video, Omniture, Google Analytics, jQuery

Test Tools/Methods:Web-based,Windows XP 7,FireFox, IE8 9,Chrome,Agile Kanban, Jira, HttpFox.

• The project migrated over a dozenB2CDiscovery TV Networksand other websites to a new Content Management System CMS , with front-end redesign and retax. I was responsible for front-end cross browser testing of sites with 10 or more templates, CAM and dynamic content, navigation, interactive features video player, games, comments , social share integration Facebook, Twitter and other ,advertising,and search functionality.

Confidential

Clinical QA Engineer

Development Environment:Web-based and Client-Server, .NET, Java, GWT, web-based and client-server. Oracle 10.6 SQL, UNIX.

Test Tools/Methods: IE 8 9, Windows XP 7, SQL TOAD, UNIX WinSCP, PuTTy , Agile SCRUM, Rally Software, HP Quality Center, StarTeam

Healthcare data exchange transactions:HL7

• Strong Agile SCRUM collaboration between testers, developers, requirements analyst and human factors engineer to deliver 100 of assigned User Stories in 3-week iterations. Participated in product backlog grooming, sprint review, planning, daily standups, sprint retrospective and acceptance demo.

• Functional UIand back-end system testing of application-wide enhancements with heavy SQL database verification and manipulation: 1 transition from ICD9 to ICD10 diagnostic codes and SNOMED terminology 2 add batch and user-initiated routing of CDA patient health records to Health Information Exchange HIE .
• Write and execute scripts in HP Quality Center for manual functional andregression testing. Added to experience in user interface, database verification,systems integrationandHL7.

Confidential

Sr. Quality Assurance Analyst

Development Environment:Web-based, .NET, C , Flash, MS SQL Server.

Test Tools/Methods:Windows 7, IE 8 9, Fiddler, Bugzilla, Excel

• Solo tester forFleet Metrics reports and web-based dashboard feature. Heavy transactional dataanalysis using Excel. A warehouse cube sourced data formultiple graphical views of 6 key fleet management metrics. Suggested modifications to improve ease-of-use. Zero application defects reported in production.

Confidential

Sr. Quality Assurance Analyst, Oral and Maxillofacial Surgery 2008 2010

Development Environment:Client-Server, C, Client-server, XML, Sybase

Test Tools/Methods:Windows 7 x32 x86-64, Vista, 2000, XP, Server 2003 2008. RUP, Use Cases. HP Quality Center, StarTeam, VMWare, Norton Ghost, waterfall SDLC

Healthcare data exchange transactions: HIPAA x12270/271, 837, 276/277, 835

• Senior tester reporting to the Director. Responsible for quality release ofOral Surgery Practice Managementapplication with EHR clinical and business office features. Manual functional testing of multiple OS,business partnerintegration, HIPAA Medicare Medicaid Private Pay claims,and many peripheral devices. Installation, XMLinterface, regression, beta testing documentation review, technical and release notes, release training for customer support and trainers, and many other activities expected of QA in a vendor setting.
• Updated the Systems Requirements document on a frequent basis. Contentaccuracy, completeness, timeliness, and certification testing of hardware, operating systems, peripherals and third-party software integration resulted in zero reported instances of components failing to work with the software at customer sites.Certified Windows 7 x86-64 and Server 2008 for use with the Oral Surgery product on short notice when it was not part of the release plan. This was a plus for new customer sales.

Quality Assurance Manager, Dental Products

• Managed a distributed 6-person test team responsible for the quality of software releases for two Dental Practice Management products CSSoftDent and PracticeWorks . Personally responsible for Project Management, Master Test Plans, test metrics, Beta Test Planning, Test Summary Report, Release Management and led the team to deliver requirements reviews, alpha and beta test plans, test cases, test case reviews, execution logs, and defect reporting.
• The team was the first to implement and hone new processes which became the model for the department. Test artifacts passed a rigorous review by an FDA examiner. The team was also the first to evaluate a new testing toolset before rollout.

Sr. Assurance Analyst, Dental Products

• Hands-on test and QA responsibilities forthe company's mainstay dental practice management applications CS SoftDent and PracticeWorks test planning, preparation, execution, defect management, release management technical support and beta customer training reviews of requirements, functional designs, test cases, documentation project exit meetings.
• Major contributor to task group formalizing an SDLC required to pass the department's first FDA Inspection. Collaborated with management to establish processes, define tasks and document templates - Master Test Plan, Test Procedure Specification, Test Summary, Beta Test Process, and Beta Test Plan.
• Administered HP/ Mercury Quality Center.Authored Best Practices guidelines for developers to enable automated integration of requirements into HP/Mercury Quality Center.