Summary

• Greatly improved communication, collaboration and accountability across all SDLC participants.
• Audit-quality artifacts, documenting strategies, test plans and actual results at every SDLC phase
• Business Line resource optimization through pre-User Acceptance Test Case Traceability to every approved requirement, creating a smooth and extremely productive UAT for your business
• Substantially reduced rework throughout the entire SDLC, resulting from a consistently proven requirement management technique for generating comprehensive, unambiguous Requirements
• As a Senior Program/Project/QA Manager holding a B.S. degree in Information Systems Management, an A.S. degree in Computer Science, and 15 years experience implementing superior quality software for the Telecommunications, Financial and Life Sciences Industry, I offer to my prospective client or full-time employer significant cost reduction and increased revenue generation through quantifiable improvements to their Software Development Lifecycle SDLC process in the form of:
• Specializing in Requirements management and traceability, functional testing, and User Acceptance Testing, I'm seeking to improve a company's software quality through an end-user focused discipline.

Core Competencies

• 15 years client-facing consulting as Program/Project/QA manager for fortune 500 companies
• 5 years hands-on QA Management of web-based Loan Origination Systems at 4 client sites
• Specialist in Requirement elicitation, definition and traceability through design, development, and all SDLC testing Phases for Mainframe, Client-Server and Web-based Applications
• Skillful liaison between Stakeholders, Business Lines, QA, and Information Technology teams
• SDLC Best Practices expert in adapting or enhance existing Waterfall technique to Agile or hybrid
• Hands-on full project lifecycle leader of fast-paced and aggressive deadline implementations requiring the hiring, mentoring and performance evaluating for 100 employees
• MS Project expert, drawing on 10 years concurrent project plan management, with creation of custom views and macros for monitoring projects' progress, dependencies, critical paths and risk
• Extremely proficient with all MS Word, Excel, Access, Powerpoint, Visio and Sharepoint
• Proficient with Adobe RoboHelp , Adobe RoboDemo , and Mindjet's MindManager
• Developed software in various languages including COBOL II, C , VB, HTML, ASP
• Database modeling and proficiency in SQL2000-2005 Queries, Stored Procedures and Views
• Extensive experience validating Mainframe, Client-Server and Web applications
• Expert level RTIME and proficient HP Quality Center SDLC management tools
• Extensive Crystal 7 through XI report writing and testing experience, and Business Objects XI design and testing experience, including ETL and Datamart validation.

Work Experience

Confidential

QA/Test Director

• Reduced project risk by uniting developers, analysts and test leads through delivery of a methodical and comprehensive defect management workflow process. Ensured Traceability at each phase, enforced quality gates and confirmed Regression Test was planned and executed.

• Optimized each testing phase, including System Testing, System Integration Testing and User Acceptance Testing, ensuring appropriate type of testing was being performed in each phase. Eliminated redundant test cases traced to same requirement, saving time and resources.

• Maximized efficiency by coordinating, delivering and supporting HP Quality Center training to the Lines of Business owners, Test Managers, Business Analysts and Subject Matter Experts.

• Improved the overall quality of the business requirements, making them measurable and unambiguous, improving the software quality from development. Reduced rework through all SDLC phases, improved quality of test plans and scripts and facilitated requirements traceability.
• Requested by TD Bank to conduct pre-screening of outsourced Sapient candidates to ensure appropriate communication skills were present prior to subsequent technical interviews.

Confidential

Quality Assurance

• Generated 100K/month revenue flow from clients through constructing Statements of Work SOW and managing the associated Change Controls. Managed SOWs with detailed Project Plans from requirements approval by the client through the project lifecycle. The quality and depth of the SOWs accelerated client approval time, allowing immediate commencement of project work. An extremely satisfied client led to increased revenue on additional project work. Other accomplishments included:

• Improved client relations and accountability by conducting joint Requirement elicitation and approval sessions with client stakeholders through use of UML and Mind Mapping tools.
• Re-engineered existing informal IT development approach into a structured, iterative and repeatable SDLC process by infusing Agile best practices into current Waterfall approach. Guided team through complete SDLC. The team developed test strategies and test plans for black box testing and white box testing, wrote detailed test scenarios, test cases, and test scripts, validated test environments and conducted bug tracking through closure during test execution.
• Enabled client to improve targeted prescriber turn-out via trending analysis of meeting attendees and medication dispensing, improving corporate revenue.
• Conducted on-site User Acceptance Testing for web-based applications and obtained client signature approval of test results and requirement traceability.
• Engaged and negotiated with all levels of senior management, including internal and client executives, through detailed planning, SOW refinement, resource planning and Software Testing Tools evaluation and selection.

Confidential

Product Manager

• Prioritized features and delivered implementation of QAvantage's RTIME 5 series product releases using Agile SDLC methodology and strict Requirements Traceability and Test Case execution best practices. Managed senior business analyst, web-developer and VB/SQL developer.
• Conducted hands-on User Acceptance testing of web-based and client-server applications.
• Continuous improvement of process workflow and evolving Best Practices for QAvantage's requirements-based SDLC QA product development platform.