Summary
- An IT professional with over 10 Years of experience as QA Lead in the Insurance Domain in an Onsite/Offshore model.
- Experienced in developing and implementing comprehensive SDLC, RUP, AGILE SCRUM and test methodologies department wide and companywide.
- Direct and supervise work of project administration and maintain satisfactory relationships with Business.
- Experience with HP testing technology QTP, QC, ALM and UTF
- QTP 11.0 scripting experience Developing/creating and executing VBscripts
- Extensive experience in the Transition, Implementation, Integration and Migration strategies within a team oriented environment, utilizing quantitative and qualitative analytical skills.
- Proven hands-on experience with quality assurance practices, including test strategy development, test plan, test case test data review and test automation.
- Experienced in defining, designing, creating Test Life Cycle starting with Sanity, Enhancements Validation, Regression, load tests, etc.
- Creative problem solver with advanced analytical, planning, and scheduling skills with a focus on timely delivery.
- Excellent organizational, interpersonal, and communication skills with the flexibility and skill required to adjust to tight schedules and frequently changing work priorities.
Technology Background:
Web Services, Client Server, Windows 2000/2003/XP/Vista, DB2, ODBC, Oracle, SQL Server, Visual Basic, ETL, EDI, Trizetto Facets , Bugzilla, JIRA, Enterprise Architect EA , Informatica, Business Objects, HP Quality Center ALM , HP QuickTest Pro UFT , Microsoft Dynamics CRM 2011.
Professional Experience
| Project 1 | Client Distribution System |
| Client | XL Group |
| Employer | Soft world |
| Title | QA Lead |
| Duration | 08/04/2014 12/31/14 |
| Platform | CDS Client Distribution System |
| Testing Tools | ALM QC , MS Dynamic CRM 2011, SQL Server 2012 |
| Roles and Responsibilities | - Responsible for Onsite offshore coordination and production support for Microsoft Dynamics CRM.
- Experience in complete delivery of the Testing solutions by leading 3 member team
- Leading cross functional testing efforts including data management, test environment management, issue reporting and business issue prioritizations.
- Develop and implement Functional Test strategy, Test Data Strategy and End-To-End test planning efforts.
- Responsible for following segments in CDS modules Account Management, Broker Management, Contact Management, Policy Management, Prospect Lead Management, Submission Opportunity Management, Activity Management and User role Management
- Validating monthly Policy and Prospect Loads using MS SQL.
- Established software testing processes, procedures and standards. Integrated QA processes with various software development life cycles.
- Manage defect discovery and resolution during test execution identify strategies and resources needed to fix problems in accordance with QA best practices
- Organize Daily Bug Triage meetings for technical discussions with the multiple teams to and set expectations.
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| Project 2 | Informatica Upgrade from 8.6.1 to 9.6.x |
| Client | Biogenic Idec |
| Employer | Collabera |
| Title | QA Lead |
| Duration | 06/16/2013 08/01/2014 |
| Platform | ETL |
| Roles and Responsibilities | - Played the role of a QA Lead/ETL and was responsible for designing the ETL Test Strategy Architecture for Informatica Upgrade project from 8.6.1 to 9.6.x.
- Responsible in managing tasks and deadlines for the multiple applications participated in Informatica upgrade.
- Assigned as a point of contact on the ETL team for other teams such as Reporting, Testing, QA and Project Management for updates on Project Status and issues.
- Responsible in gathering Functional Requirement from 3 main applications
- ASR Aggregate Spend Repository
- CIDR Clinical Integrated Data Repository
- FDW Financial Data Warehouse
- Manage defect discovery and resolution during test execution identify strategies and resources needed to fix problems in accordance with QA best practices
- Used Toad 12.0 data compare Databases / Schema and Query builder to build queries.
- Organize weekly meetings for technical discussions with the multiple teams to and set expectations for Informatica upgrade delivery.
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| Project 3 | Personal Auto / Home , IVR and Portal's |
| Client | Hanover |
| Employer | NTT Data |
| Title | QA Lead |
| Duration | 10/14/2013 06/13/2014 |
| Platform | POS, Mainframes, 3rd Party Raters |
| Testing Tools | ALM QC , UFT QTP |
| Roles and Responsibilities | - Responsible for Onsite transition and production support for Personal lines, 3rd Party feeder systems and small Portal application.
- Groomed couple QA Teams from ground up established software testing processes, procedures and standards. Integrated QA processes with various software development life cycles.
- Established software testing processes, procedures and standards. Integrated QA processes with various software development life cycles.
- Develops detailed project schedules, project estimates, resource plans, and status reports and adjusts project plans and/or resources to meet needs of customers
- Managed Automation Hybrid Framework, object repositories, record playback function,
- Manage end to end process for project implementations in the ALM.
- Worked closely with Senior Leadership team understanding organization needs and challenges.
- Managed 'Personal lines of Business' by carrying out Production support, Critical production responses.
- Responsible for Training and maintains for 3rd Party Raters Ezlynz, ACS, Vertafore,
- Accountable for maintaining multiple Business Applications viz 'Interactive Voice Response', 'Call Center Portal', My Hanover Policy and few other portals
- Leading and monitoring the process improvements initiative, identify areas that need to be modified to help the team to test efficiently.
- Leading the cross functional testing efforts including data management, test environment management, issue reporting and business issue prioritizations.
- Develop and implement Functional Test strategy, Test Data Strategy and End-To-End test planning efforts.
- Day to day status reporting to higher management including issue tracking and prioritization.
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| Project 4 | Product / Claims Workstreams |
| Client | Medica |
| Employer | NTT Data |
| Title | QA Lead |
| Duration | 12/10/2012 10/4/2013 |
| Platform | Health Rules, Claims Test tool, ETL, SSIS, TOAD |
| Testing Tools | Quality Center, QTP |
| Roles and Responsibilities | - Responsible for Onsite lead for Product and Claims Work stream for a Healthcare Reform project.
- Worked in fast paced agile methodology
- Participated in sprint planning, demo, meetings.
- Worked with business and configuration Analysts to meet the business needs.
- Experience Testing Benefit Plans, Claims, Service Categories, and Fee Schedules using Health Rules Manager / Designer.
- Responsible for claim generation and validation using Claims Test Tool CTT
- Hands-on scripting VB Script for QTP keyword, and data-drivenand Hybride test framework.
- Managed Backlogs, epics, stories, tests and defects using Version one.
- Documented test cases, reviewed test cases documented by offshore.
- Prepared test matrix and Test case Template for measuring and reporting quality of a Product segment and mentoring and providing training to other QA staff.
- Perform data integrity checks on SQL Database and SSIS packages using PL/SQL.
- Participated in various meetings and discussed Enhancement and Modification Request issues.
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| Project 5 | Auto Save |
| Client | Tiaa-Cref |
| Employer | NTT Data |
| Title | QA Lead |
| Duration | 5/4/2012 9/28/2012 |
| Platform | ETL, DTS, Web services |
| Testing Tools | Quality Center, Envisage |
| Roles and Responsibilities | - Provide management with test metrics, reports, and schedules.
- Responsible for development and maintenance of test methodology.
- Managed a team of 4 testers and project managers during test cycles.
- Responsible for test strategy, test plans, test execution, and results reporting.
- Assist Project Manager in preparing project plan, time line, high level-scoping
- Responsible for setting up Seed file and Client / Employer profiles.
- Responsible for data mining using OBIEE tool.
- Validated DTS packages step by step data validation process.
- Managed HP QC Test Plan, Test Lab, Defects and Dashboard.
- Review of the test cases written for unit and integration level.
- Interface with multiple application development groups, test groups, and project managers
- Effective coordination between development team and testing team.
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| Project 6 | C3 Multi-Client Care Connection Platform |
| Client | APS Healthcare |
| Title | EDI / QA Analyst |
| Duration | 11/06/2006 03/30/2012 |
| Platform | SSIS, DTS, ETL, EDI, Web services, |
| Testing Tools | Quality Center, QTP, Biztalk, EDIFECS |
| Roles and Responsibilities | - Worked closely with System Architects, ETL, Operations and Quality Analyst teams to provide Use cases and Algorithms to satisfy Business requirements.
- Facilitated Unit and Integration testing with the Development team, UAT and regression testing of the application services using QTP, QC and Jira.
- Strong HIPAA EDI 4010 and 5010 with ICD-9 and ICD-10 analysis compliance.
- Worked with Facets Web Trizetto to Validate Subscribers Eligibility and claims EOB .
- Performed Data analysis and developed reports for Health Partnership Project, using Sybase, DB2, Oracle and SQL Database.
- Administered and tested performance enhancements for AS/400
- Created Test Matrix and execution of various formats like X12, XML, comma and pipe delimited files.
- After successful development and testing of the product, participated in product release and deployment to end-user
- Worked with business stakeholders in creating user acceptance criteria and conducted/coordinated UAT.
- Created templates for Test Strategy, Test Plan, Test Case, Defect Report, Periodic and End of Project Reports.
- Introduced Agile Scrum Methods framework increased production speed by 70 . This enabled a more agile and efficient team, more control over documentation and events. Further reduced the need for a document controls staff and administrative assistant.
- Design and implement re-usable Automation test scripts using industry standard tools QTP 10.0
- Implement reusable automated testing solutions that satisfy testing requirements.
- Created functional and regression automated test cases using QTP.
- Responsible for defect tracking and reporting the defects, and also worked closely with the development team to ensure high quality and timely releases.
- Delivered 2 beta releases in a period of 6 months, averaging a build release every week.
- Team coordination of more than 15 people including mix of Business, Development Team, and Testing Teams resides across different locations/countries.
- Involved in Issue assessment, Risk analysis and Change management to articulate and resolve the business needs.
- Provided the management with test metrics, reports, and schedules as necessary and participated in the design walkthroughs and meetings.
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| Project 7 | RL2 Systems |
| Client | Nexus Software Solutions |
| Title | Analyst |
| Duration | 11/1/2004 10/26/2006 |
| Platform | ETL, Web Services |
| Testing Tools | Quality Center, Dashboards |
| Role and Responsibilities | - Prepared Business Requirement Documents BRD's and the Technical Specifications as per the user requirements.
- Extensive interactions with the client and the management teams to understand the requirements and report the status of the testing efforts on their applications.
- Executed test scripts using manual testing methodology.
- Perform integration testing, acceptance testing and regression testing.
- Perform back-end testing to test the validity of the data for the reports.
- Perform the acceptance testing on the delivery mode of the analysis reports through the company intranet application 'Defined Benefits'.
- Maintain test matrices on various dimensions like client and test status to reflect the test progress.
- Collaborate with developers as needed to isolate the root cause of defects.
- Participated in various meetings and discussed Enhancement and Modification Request issues.
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Educational Qualification
| Degree | College/University | Location |
| Bachelors in Health Care Management | Colorado Technical University | USA |
| High School | Chaitanya college, INDIA | India |
Certification
| Name | Institute | Location |
| AHM 250 PAHM | America's Health Insurance Plans | Hopkins, MN |
| High Speed Project Management | University of Wisconsin | Milwaukee, WI |
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