PROFESSIONAL SUMMARY:

• Over 8 years of experience in Quality Assurance, SoftwareTesting Manual/Automation of Client Server and Web Applications and technical support.
• Experience with QA Methodology, AgileTesting, and QA Validations to ensure the Quality Assurance Control.
• Worked extensivelyon ManualTestingwithexposure toAutomation Testing.
• Strong understanding of Software Development Life Cycle andSoftware Testing Life Cycle
• Extensive experience in Functional, System,Integration, Regression, User Acceptance, Adhoc, Smoke, Sanity, Security, GUI WebTesting.
• Excellent communication, interpersonal analyticalskills.
• Excellentproblem solving ability anddocumentation skills.
• Excellent experience in playing different roles and multitasking.
• Strong attitude for Quality and ready to learn new concepts.

TOOLS AND TECHNICAL SKILLS:

PROFESSIONAL EXPERIENCE:

Confidential

Designation: Sr. Quality Engineer,

Environment: SAP Data Services ETL Tool , SAP business object, SAP BW, excel analysis, SAP HANA, Oracle, SQL Server, Tableau, Toad, HP ALM Test cases, defects , Selenium RC, DS Automation scripts, Agile Methodology, Perforce

Responsibilities:

• Participate in daily standups to follow the agile methodology with 2 week sprint sessions
• Provide QA estimates for a particular sprint during sprint planning and QA feedback in retrospective sessions
• Proactively communicate potential road blocks/bottlenecks for the sprint to deliver on agreed timelines to Scrum master/Project management
• Update BSAs with the project status and work along with them to reach the business targets
• Create test cases with the help of user stories and test scenarios provided by BSA's and business users
• Involve in UAT testing on production environment
• Write and execute test cases in HP ALM for every sprint
• Automate test cases/sql scripts in parallel while testing for the sprint to ease regression testing
• Take ownership for the project timelines, quality and project deliverables
• Multitask different projects based on the business priority
• Provide KT and documentation to new hires and offshore teams as needed
• Primary onsite contact for one of the tracks CCM individual subscriptions
• Daily coordination with offshore team to ensure the information is properly shared
• Excellent team player with outstanding communication skills
• Work with developers Data Modelers/ETL engineers/BI developers to understand the dynamically changing requirements and test scope as needed

Confidential

Designation: Sr. Quality Engineer,

Environment: Storage Web application on Linux and Windows, Tomcat, LDAP,Data collectors for EMC Storage, TSM, NetBackup, etc. Java 1.7, Oracle 11g, Oracle SQL developer, Silk Test, Jenkins, Bugzilla 4.0.1, Test link 1.9.3, Agile methodology

Responsibilities:

• Involved in daily standups to follow the agile methodology with 2 week sprint sessions.
• Involved in UI testing for web storage console.
• Performed Database test running various SQL queries to check if data is populated as expected.
• Developed various test scenarios to test reports and database backup polices using Oracle SQL developer.
• Created and executed test cases for each story and bugs.
• Interacted with development to understand/test the feature with minimal documentation.

Confidential

Designation: Sr. Quality Assurance Engineer

Environment: C/C Application Server/client , Java application web based , ALL OS Platforms, SQL Server 2008, Oracle 11g, Eclipse, SoapUI, Junit, , code coverage, EMMA, Jacoco, QTP, Selenium IDE, Pivotal , QC, waterfall/agile methodology

Responsibilities:

• QA: Designed and review Test plan based on the functional specs
• Developed and review test cases based on the software architecture for effective bug reports
• Estimated the scope for iterations and STCs build for any major release, hotfixes over multiple platforms
• Performed end to end Adhoctesting of the Flexnet Suite of products and test critical customer committed features and create test cases in QC as required
• Created and executed Junit test cases using Eclipse connecting to the source in Perforce
• Performed Client-Server API testing in Java and C , webservices testing using SoapUI
• Database testing for reporting functionality using SQL queries
• Involved in automating the test cases for previous release features to help regression testing
• Reviewed the POC and assisted the team on automation framework using Selenium IDE.
• Security testing on the web based applications using White Hat and Skip fish tool
• Engineering: Primary go-to person for any process, technical or customer related issues
• Investigate functional issues and provide steps to Engineering to quickly isolate root cause
• Off Shore: Manage offshore team to develop processes, improve testing quality and efficiency
• Plan goals, workload distribution, review test plans / test cases in QC, to guide off shore teams
• Review all documents and release notes for major release to provide feedback to the tech writer
• Product Management: Interface with Product Management for all necessary and timely updates
• Evaluate bug reports, assess user impact to schedule fixes for next cycle or next major release
• Primary resource to provide the release readiness checks upload all the final binaries to the production server and the download locations
• Primary QA interface during critical technical customer issues, escalation, hotfixes

Confidential

Designation: Escalation Engineer/Principal technical Support Engineer,

Responsibilities:

• Single point of contact for all software escalation issues involving Flexnet products
• Dedicated Technical Account Manager for Citrix, ESRI, Tableau, Atrentaetc
• Worked closely with the sales during POC deployments
• Delivered solutions to GCS during the custom implementations by identifying and isolating the root cause
• Supported deployments that recently moved from GCS deployments into support
• Collaborated with Engineering to identify product bugs by replicating issues in house in Pivotal CRM system
• Acted as a QA point person during beta releases and hotfixes for specific issues
• Developed KBs using Kgap terms in Knova
• Mentored, trained and guided the first and second line engineers during issue resolution as well as New version releases
• Single point of contact for selected few customers during critical issues
• Tested Pegasus Pivotal the new Case Management tool to log cases and bugs etc
• Work with Orders/renewal department to enhance license renewals and sales
• Trained new hires with the support process and delivered Technical sessions on the products we support