| Summary | - Software Quality Assurance Tester with full SDLC knowledge, including developing and implementing test plans, cases, and processes.
- Dedicated, goal-oriented technician/project manager experienced in client/server SaaS environments.
- Involved with both large-scale and self-managed projects, collaborating directly with clients and with Development, Product Marketing/Engineering, Customer Service, and offshore QA teams.
- Experience with production code elevations and business validations.
- Background includes diverse experience with DTM and MDM systems, and 3rd party enterprise security software, peripherals, and operating systems.
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| Technical Skills | - Operating Systems: Android, iOS, Blackberry, Windows Phone, Windows 8/RT, Windows 7 32 64bit , XP, Windows CE, Unix, NetWare
- Testing Tools Software: Test Partner, Mercury Test Director, Ghost, VMware, Problem Tracker, Jira, Testlink, Confluence, Mindmaps, IPCU, Logcat, Perfmon, WinInstall
- Hardware: HTC, Samsung, Motorola, LG, Windows Phone 8, iOS, Blackberry smartphones and tablets Dell, Toshiba, IBM, HP Handheld PC's
- Methodologies: Agile and traditional Waterfall QA Process, Acceptance, Ad Hoc, beta, Endurance, End-to-End, Functionality, Negative, Performance, Regression, Sanity, Smoke, System, Upgrade, Validation testing
- Testing Environments: LAMP, standalone, web applications, client/server, SaaS, Windows CE/handheld devices
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| Professional Experience |
| Confidential | QA Analyst | - Executed system level test protocols on anesthesia equipment verified fixes and entered defects in PVCS tracker database modified test protocols, additions, deletions, and changes provided detailed testing updates at daily status meetings Narkomed Software Engineering Team .
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| Confidential | - Created test plans cases performed installation, compatibility, and functionality testing of new and repackaged applications for Windows XP rollout reported defects in Mercury Test Director and worked directly with developers to resolve issues Ecore Integration Testing Team . Applications and Operating Systems used included Windows XP Professional NT 4, Test Director, WinInstall, Wise Package Studio 3.2, WebInstall, VMware Workstation, Documentum, MS Outlook Excel.
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| Confidential | - Tested operating system Functionality Compatibility with 250 in-house financial, market data, accounting and web-based applications created documentation of installation/regression test procedures for application packaging team performed intensive Functionality testing at all user/administrative security levels logged issues in bug tracking database worked closely with developers software vendors verified bug fixes Windows XP Migration Team .
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| QA Associates Confidential | - Performed Smoke and System testing on SunGard's Disaster Recovery Software, verifying application Functionality and hardware/software Compatibility. Created test plans and scripted test cases reviewed/ reported results to the development team performed regression testing.
- Responsible for front-end Functionality testing of unprecedented end-to-end commercial real estate web solution. Scripted all assigned areas with Excel Workbooks reported bugs to developers with ProblemTracker assisted production support with regression testing tested new release enhancements verified fixes directly with developers.
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| Confidential Migration Coordinator | - Managed overall surveying and scheduling tasks for the Windows 2000 Desktop Rollout Team created the daily schedule for 2000 client system upgrades on three separate campuses entered hardware issues in Vantive and tracked tickets to assure timely problem resolution participated with follow-up team to resolve post-upgrade issues.
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| Confidential | - Conducted confidential Compatibility, Usability, and Functionality testing of network servers with numerous peripheral hardware and operating environments validated Windows CE on various processors SH3, MIPS using OEM development platforms, reporting daily results directly to Microsoft developers for analysis and debugging and performed rigorous full-scale compliance testing for Microsoft CE Logo Certification program on Palm- and Handheld-PC's and Thin Client terminals, reporting pass/fail notifications to the program clients for our labs in Taiwan, Japan, and Singapore, and training test engineers in certification procedures.
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| Confidential | - Performed Compatibility/Regression testing on new and updated printer drivers with the Network Print Server QA team assisted with setup and maintenance of Novell network testing environment.
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| Confidential | - Performed a 1,500-workstation Windows NT 4 upgrade, including individual workstation configurations using SMS and DNS software, and updating older machines with new hard drives, memory chips, and NIC cards, with 5-person team.
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- Supported and managed 100 customer accounts, resolving problems and maintaining customer satisfaction demonstrated solid customer service abilities researched product sources worldwide, placed mill orders, and assisted with Inventory Management increased overall gross sales by growing existing accounts and developing more than 35 new accounts in saturated territory.
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