OBJECTIVE: Seeking a challenging career as QA Test Lead willing to apply all my knowledge experience for the growth of an organization.

PROFESSIONAL SUMMARY:

• 8 years of diverse experience as a Senior Software QA Test Lead in developing and implementing innovative business processes.
• Professional self-starter, who works independent, and understands a sense of urgency to deliverables and meets project deadlines.
• Strong domain Experience in Health Insurance domain and Retirement Plan services.
• Expertise in identifying, logging and tracking defects till closure using Bug Tracking systems.
• Experienced developing Test Plan, Test Strategy, Test Cases, Test Data, Traceability Matrix, Test Report, Test Scripts, meeting minutes etc
• Design Documents, Wireframes and other project
• Expertise in analyzing System Requirements Specifications, Functional Requirement Specifications, Use Cases,
• Experienced in working for Waterfall, Agile and Iterative development process
• Thorough understanding of Software Development Life Cycle and Testing process.
• Experienced in manual testing of Client/Server, Web Based Applications, and Mainframe Applications.
• Proficient in applying quality assurance on multi-platform applications including Windows, Web and client/server
• Hands on experience in testing the software for compatibility acceptance, functional verification, GUI, regression
• Experienced in performing Black box testing, End to End Testing, System Testing, Integration testing, User acceptance testing, Exploratory, Sanity and Database testing
• Possess excellent interpersonal, written, verbal communication, presentation skills
• Proven ability to work independently or as a member of a team
• Proven time management skills and ability to determine appropriate action to resolve issues quickly and track deliverables
• Organized, self motivated and care for product quality.
• Have 'can-do' , 'test to break' and very diplomatic attitude
• Amazing team player, attention to detail, analytical, problem solving and communication skills, involve in reviews/walkthroughs with the team members/clients.
• Keep track on deliverables and making sure the time lines are never missed
• Helping the business users with Production Validation plan
• Drive Defect triage meetings
• Mentor the junior software testers throughout the testing life cycle
• Design and deliver the Test Summary reports to the customer in regular intervals
• Prepare Weekly Status Reports- Conduct and drive WSR meetings with clients
• Prepare Monthly Status Reports- Conduct and drive MSR meetings with clients
• Prepare Monthly Metrics and YTD metrics

TECHNICAL SKILLS:

PROFESSIONAL EXPERIENCE:

Confidential

QA Test Lead

Worked as Senior Software Test Lead to perform streamline existing Test processes, design change requests, and enhancements to existing portal from business requirements. Also responsible for heading a team of Business Analysts, Systems Analysts, UI designer, Dev Leads, QA Leads for major functionalities.

Responsibilities:

• Developed Test documents Test Plan, Test Cases, Test Data, Test Scripts, Test Reports, Bug Reports
• Analyzed and reviewed Use Case and Business Requirements of the Product/system.
• Worked with development team to review project plans, requirements specification, design documents and Technical Specifications
• Performed both manual and Automated testing from Verification to Validation
• Involved in whole life cycle of QA Methodologies, starting from Test Planning, Test Design, Test Execution,
• Reporting and Tracking the defects using HP Application lifecycle Management ALM tool
• Prepared Test Plan, Test Cases and managed them using HP ALM .
• Developed Test Scenarios with Test Data to support Test Objectives
• Involved in reporting, tracking and verifying bug/defects/issues using Bug reporting tool JIRA.
• Performed Browser Compatibility and Cross platform testing
• Testing, User Acceptance testing UAT
• Performed black box testing, Functional testing, Back end testing, Regression Testing, System Testing, Multi-browser
• Prepared and documented Test data for various types of testing like valid data and invalid data
• Held test case and requirement review meeting raised and monitored requirement's ambiguities
• Assisted business analysts to clarify requirement's ambiguities and generate test data maintained and ensured
• Entry criteria and Exit criteria for all QA deliverables
• Tested individual WebPages, modules, portals and integration between them to identify and report defects
• based on business rules, logic, severity and priority

Environment: NET4.0, C ,Pivot Tables, Macros, HP QC 10.0, ALM 11.0, HTML, JavaScript, MS SQL, Team foundation Server TFS , Visual Studios 10, MS Project, MS Office, MS Access, Windows 7 8, Mainframe CICS.

Confidential

QA Test Lead

Confidential is the world's leading international insurance and financial services organization, with operations in more than 100 countries and jurisdictions. Its member companies serve commercial, institutional and individual customers through the most extensive worldwide property-casualty and life insurance networks. Testing involves integrated All States five existing policy management systems and extends their functionality for web-based access by the company's countrywide network of independent producers.

Responsibilities:

• Helped QA Manager and ensured Entry criteria and Exit criteria for all QA deliverables
• Prepared regular status reports to communicate quality assurance activities to manager and Team
• Analyzed test results and prepared defect summary reports
• Used JIRA for Release Managements, Release planning and bug tracking
• Performed Grey Box testing and assisted developers with white box testing and created test data.
• Testing and conducted User Acceptance Testing UAT
• Performed Smoke, Functional, System, GUI, Integration, Cross Browser, Regression, End to End, Exploratory
• Updated test cases based on the Change Requests and making sure the fix is tested in future iterations
• Conducted strategic test team meetings to prepare list of test scenarios from the given set of business requirements
• Developed test cases based on Business requirements and functional specifications
• and risk mitigation
• Proactively monitored health and visibility of the QA effort in each build in order to assist with gap analysis
• members in daily stand-ups
• Worked in Agile Development environment and interacted with PM, developers, BA and other QA
• Participated in all phases of SDLC and QA life cycle from verification to validation
• Worked on Projects and Maintenance Releases, Incident Reports and Software change requests
• Prioritized the defects for fixes and prepared defect summary report

Environments: Manual, STLC, Web services, API, HP Quality Center 10.0, ALM 11.0, Java, HTML, Restful, DB2, SQL, and Teradata SQL Assistant 12.0, Mainframe CICS

Confidential

QA Test Lead

Confidential web portal developed by Healthcare Services for Confidential Division, Department of Social Services. Confidential providers use this portal to submit X12 claims and receive claim confirmation files verify participant eligibility obtain remittance advices RAs submit adjustments view claim and prior authorization PA status and view and download public files. Department of Social Services uses this portal to manage claims.

Responsibilities:

• Interacted with Business Analyst and Developers to convert Functional Requirements into detailed test scenarios and test cases and provided feedback on conflicting or risks business requirements.
• Assisted QA Team to develop quality processes and methodologies across the IT division for maintaining standards throughout the Software Development Life Cycle and Software Testing Life Cycle.
• Developed Feasibility Analysis, Requirement, Design, UI, Web Application, Performance and User Acceptance Checklists Templates for fact gathering cum quality control testing.
• Developed traceability matrices to trace various requirements and scenarios to appropriate test cases.
• Evaluated the quality of the software product being developed in terms of functionality, usability, compatibility, reliability, performance and supportability.
• Provided User Acceptance Testing to the users.
• Developed and executed test cases and scripts manually and automated to check GUI, Functional, Regression.
• Analyzed the results for identifying the root causes, type and nature of defects and logged defects into the test management and defect tracking tool HP QC.
• Provided daily/weekly status/test coverage reports to the upper management and coordinated with them for resolving testing issues.
• Participated in all agile practices including Daily Stand-ups Scrum , Velocity Point Estimation, Iteration Planning and weekly tactical meetings with the agile track team members.

Environment: HP QTP,QC , Selenium, HTML, VB Script, JUnit, C , SQL server 2008, Web Services, MS Office, Mainframe CICS.

Confidential

QA Test Lead

The existing Policy Administration system required manual processing of all transactions, did not offer electronic approval to end-customers, and could not support the array of credit applications that were submitted for processing. This resulted in decreased efficiency and impacted the overall quality of service provided. The policy administration system reengineering focused on enhancing the functionality of the current system. IT solutions were incorporated to bridge existing gaps, increase effectiveness, and help facilitate better system usability.

Responsibilities:

• Analyze Requirement and Design documents, Business Rules and other relevant documents to develop Test Plans, Test Design, Test cases, Test Data and Traceability Matrices RTM for Manual and Automated testing as per business requirements.
• Interacting with the team members/clients for business understanding and Risk/Issues and provide input to the project team regarding the planning of testing activities.
• Dynamic environment with sprint teams using agile methodology and attend daily stand-up meetings, as part of the sprint meetings for tracking testing progress.
• Estimate test effort/work load, velocity points with the team members to asses costing, budget, timeline, resource, scheduling, work distribution and regression test packages in order to ensure an effective and efficient testing approach.
• Analyze the results for identifying the problem areas, prioritize the defects according to severity and business importance and reported to the appropriate individual s for resolution using QC/ALM.
• Integrate QTP with QC/ALM to record the test results in QC/ALM and customize the QTP result reports.
• Help to design and develop different Templates, like as Requirement review, Web application and Test case.
• Preparing the Daily/Weekly Test Status report and sharing with the project manager and lead.

Environment: HP QTP, QC/ALM ,Selenium, Unix, HTML, XML, JAVA, VB Script, Web Services, Microsoft SQL Server 2008, MS Office, Mainframe CICS

Confidential

QA Test Lead

The project included determining risks, process flow holes, business rules anomalies when the preexisting application was compared ConfidentialThe directions of the industry as perceived by WEDI-Confidential and other national support groups were taken into consideration for the delivered solution as well as safeguarding the confidential security, integrity, and availability of electronic protected health information.

Responsibilities:

• Worked with team members to reviews/inspections and interprets all documentation related to testing, including business requirements, functional and design specifications and provided feedback for developing the project activities.
• Participated in the analysis of project statistical data in order to identify opportunities and make recommendations to the project team to ensure the quality of work products.
• Worked with team members and promoted positive effective working relationships and provided ideas for process improvements.
• Performed the tasks of senior tester in developing formal user functional/ acceptance test procedures to meet user requirements and verified the performance and reliability issues.
• Performed Functional, UI, Load/Stress, Scalability, Reliability, Security and Regression test.
• Ran the tests on the system, analyzed test results to find out the problem areas, prioritized bugs according to severity levels and wrote clear and concise defect reports, assigned and verified bug fixing using JIRA and Team Foundation Server TFS .
• Analyzed and recommended different tools for managing testing. Ex: Checklists Templates, User Training, Automation.
• Created, executed and maintained SQL Scripts to perform back-end testing.
• Assisted to prepare weekly productivity reports and submitted test metrics to the management.
• Participated in the peer review meetings and interacted with other team members to resolve the issues.

Environment: Visual Basic, JIRA, SQL server 2005, Informatica, Microsoft Team Foundation Server TFS , Microsoft Office SharePoint Server 2007 MOSS , Linux, MS Office, Mainframe CICS

Confidential

QA Tester

This project mainly focus on testing of Insurance Business process activities such as New Business, Policy Conversion, Quote process, Underwriting, Billing and collections, Claim creation and Claim validation, Policy Administration services.

Responsibilities:

• Perform testing of B2B native app on different modules of the application.
• Involved in attending Functional Requirement review meetings.
• Review product requirement documents, functional specifications, and involved in developing test strategy, test plan and test case documents.
• Work in the agile development environment with frequently changing requirements and features set.
• Interacted with Business Analysts and software Developers for bug reviews and participated in QA meetings.
• Performed Functional, Regression, and smoke testing in QA, Load and Prod environment.
• Attended daily defect review meetings and QA team scrum meetings.
• Executed Test cases and verified Actual Results against Expected Results.
• Bug traced and reported to developers and close defects when it's fixed.
• Tracked defects using Rally and generated defect summary reports.

Environment: Quality Center, Redmine, MS Outlook , HTML, JavaScript, MySQL, UNIX and Windows 2000

Confidential

QA Tester

The goal of the project was to develop an Internet application that allows potential customers to file claims online for claims related to Storm Damage, Auto, Glass related, and Property Damage. This application also helps the customers find local agents contact information for assistance as well as request for Emergency Road Services.

Responsibilities:

• Analyzed the Test plan, which detailed the testing scope, Strategy, Test requirements, and necessary resources.
• Execution of Manual Test cases and responsible to track and log the defects using Quality Center
• Participated in daily SCRUM meetings and gave the daily status of testing and issues.
• Developed Requirements Traceability Matrix RTM to track requirements during the QA testing phase.
• Performed Integration, Functional, System, Regression and User Interface Security, White Box and Black box testing's.
• Performed User Acceptance Test UAT on the application by interacting with the end-users.
• Validated and approve entry/exit criteria forms for System Integration and User Acceptance testing.
• Created summary Defects, Indicators reports and graphs using Excel and HP Quality Center10.0 and QC ALM11.0.
• Provide a weekly project report that includes testing metrics and status reports.
• Provided weekly defects reports to Application Team and QA Manager on daily activities
• Extensively used SQL scripts/queries for data verification at the backend.
• Created pivot table and accessing multidimensional cubes from Excel, writing Macros.

Environment: Quick Test Professional, Quality Center, Application Lifecycle management, JIRA, VB Scripting, Windows, Visual Basic, SQL Server, Mainframe CICS

Confidential

QA Tester

The Company provides full-service benefits and wellness solutions, offering an array of health, pharmacy and supplemental benefit products for employer groups, Government benefit programs, and individuals, as well as primary and workplace care, through its medical centers and worksite medical facilities. The project was to develop Claims record system to validate patient demographics and verify insurance claims eligibility in real time. The features of this project included Medicare/ Medicaid Eligibility and Billing Verification, Self-Pay/Commercial Eligibility and Billing Validation, Real Time Processing, Billing Address Verification with Address History

Responsibilities:

• Involved in preparing the Requirement Traceability Matrix RTM Document for test case mapping.
• Involved in problem research and implementation testing. Reporting and interacting directly with client.
• Involved in Test case peer review with client and business analyst team
• Reviewed Business Requirements, Functional Requirements, Technical Design and deployment plans along with the user groups, Business Analysts, Development teams and test teams. Provided QA feedback on the requirements in discussion.
• Faced challenges to incorporate the frequent Change requirements received during project execution phase.
• Incorporated the test case review comments received from client and business analyst team
• Prepared Query log and discussed with clients for query resolution
• Understand the claims applications and assess complexity
• Providing Sign off on the deliverables at different stages.
• Prepared the Test Plans and the Technical Docs for the Testing Process and the Test Strategy and Contingency Plans.
• Participated Inspection and walk through sessions of the project requirements.
• Completed early identification and resolution of business and/or project issues affecting delivery.
• Followed Rational Unified Process RUP .
• Analyzed Application interfaces with various other systems, Design Test strategy, Test Planning and Test Effort Estimation for each Testing release
• Reporting defects using JIRA resolution of defects while retesting from the resolved build.
• Prepared Risk Analysis and Mitigation Plans for various Test Phases.
• Developed SQL scripts to test the table structures, data validation and table columns.
• Involved in Regression testing to make sure the system meet the project goals.

Environment: Quality Center, Rally, Share point, MS office, JIRA, IOS 5, MS office, MySQL, Windows 7