Summary

• Highly competent Management Analyst/Industrial Engineer, having proven record of consulting and project completion, withexpertise in industrial engineering/operations research techniques, programming, project analysis and development. Seeking full-time position of Management Analyst.
• Graduate Coursework in Industrial Engineering, Applied Statistics, and Applied Operations Research:
• Data Mining, System Analysis, Visual Six Sigma, Stochastic Models, Linear Programming, Decision Analysis, Statistical Methods for Research Workers, Applied Statistical Modeling, Expert Systems, Decision Systems, Reliability Analysis, Continuous Process Improvement, Production Scheduling Models, Design and Analysis of Experiments.

EXPERIENCE

Confidential

Consultant - Quantitative Analyst

• Provided short-term consulting services to assess client Cisco Systems call center metrics environment.
• Created ROI and IRR proposals for Cisco Systems call center transformation efforts.

Confidential

Consultant- Operations Research Analyst

• o Provided applied operations research support and analysis for the Confidential Technical Center and assisted with a project to assess how underreporting of aircraft incidents affects reliability estimates of transport aircraft systems using Excel.
• o Conducted literature review to determine the effects of underreportingof aircraft maintenance incidents onthereliability analysis of transport aircraft. Recognized a prevalence of underreported incidents.
• o Performed data analysis of aircraft maintenance incident underreporting using Excel to identify key areas of underreporting in transport aircraft.
• o Performed quality assurance and user acceptance testing of software manuals for Confidential decision support systems, and assisted in software development troubleshooting of Transact-SQL and .Net code.

Confidential

Application Developer/Data Analyst

• Designed, analyzed, and supported corporate information systems written in SQL, VB.Net, VB6, VBA, SSIS and ASP.Net including generating key client reporting requirements.
• Data analysis of health claims data performed in Excel to verify validity of claims against client records.

Confidential

IT Consultant-Programmer/Analyst

• Provided programming production support for a legacy payroll application written in Access VBA and SQL Server, building new modules/reports for numerous trouble ticket requests in the areas of payroll processing, custom reports, and system troubleshooting.
• Revised Crystal Report Viewer VB.Net application, verifying and modifying report objects, and performed Use Case Analysis to establish a base line for rewrite of legacy system.

Confidential

IT Consultant-Business Analyst /Project Coordinator

• Coordinated with 2 project managers to gather pertinent project metrics requirements and produce technical specifications.
• Built and administered centralized MS Access/VBA 2003 reporting database based on specification to track progress of 100 conversion projects in a uniform manner. Conversion projects integrated Confidential and Commerce Bank systems.
• Populated database weekly with data imported from 100 Excel project metric workbooks by instantiating an Excel workbook object in VBA Access and setting object equal to each Excel workbook in an average of 5-20 seconds and produced 10 executive and dashboard reports.

Confidential

Programmer /Analyst

• Played key role as an analyst/programmer in development of a more efficient IT infrastructure, including the addition of accounting and warehouse reporting solutions to facilitate rapid company growth.
• Analysis of existing financial, accounting and problem tracking systems for Mailshopsystem written in MS Access VBA, SQL Server led to the rewrite of existing systems, creation of new reporting solutions, and system modifications that saved hundreds of staff hours at approximately 30 per hour.
• Made biweekly progress reportsto IT director and 10 staff.
• Conducted a series of group meetings with production, customer service and QA teams to define business processes for order tracking. Wrote technical specifications. Developed ASP.NET web based application with customized grid view of each department's orders
• Created ASP.NET web based organization tool for 2 network administrators to record and organized Helpdesk tickets originally tracked in MS Access by converting to SQL Server backend using DTS Import and transact SQL Code, reducing issue resolution time by 30 .

Confidential

Programmer / Business Analyst

• Designed, developed, documented, and supported 4 corporate-wide medical record keeping and reporting systems, including Audiology Priority Care application transmitting hearing aid orders from 5 regional service centers to lab in Confidential.
• Designed and built Audiology Lab Priority Care system comprised of SQL Server/Visual FoxPro database backend, VB.NET/FoxPro interfaces and VB.NET order transfer middle layer. System transmitted orders, tracked repairs, produced 25 different forms depending upon state and patient type Medicare, Medicaid or private , and allowed company to make hearing aids in-house, increasing profit margin.
• Utilized Visual FoxPro, FoxPro Dos, XML, SQL Server 2000 and VB.Net environments.