Professional Experience

Confidential

Performance Test Lead

Project Description

• Conducted assessment of performance testing capabilities and needs for a project to deliver an enterprise-level system designed to manage and administer all of the critical processes of the city's complex court operations. This includes all case management activities creation through adjudication , role-base support for daily responsibilities judges, bailiffs, prosecutors, officers, and clerks , and services provided to the attorney of record and bondsmen. Developed the Test Strategy, Performance Test Plan, and Performance Test Project Plan. Reviewed and participated in selection of critical business processes to include in-scope for performance/load testing. Implemented performance testing framework including custom developed test accelerators. Oversee development of automated performance test scripts in LoadRunner v12.00. Development of scenarios to support various test objectives load/stress, capacity, endurance, etc. . Conduct execution of all iterations of performance testing including resource monitoring during execution. Compiled/collated/analyzed results of iterations of testing and produce detailed test report. Provide recommendations and participate in tuning activities. Manage defect triage process for all performance related issues.

Confidential

QA Lead

Project Description

• Acting QA Lead for multiple projects. Provide QA related tasks and estimates during plan and define phase. Develop Master Test Plan for each project. Create projects in ALM and add team resources. Facilitate creation of test cases by BA's. Upload requirements and test cases to ALM and create traceability matrix and reports. Configure Test Lab for execution. Monitor execution and provide status updates. Manage defect triage and resolution process.

Confidential

Performance Test Manager

Project Description

• Managed all performance test engagements at the enterprise level. Developed and implemented a complete performance testing methodology governing everything from initiation through planning design, construction, execution, and conclusion of a performance or load testing project. Managed project pipeline to ensure appropriate resources were assigned to support. Reviewed all project materials developed by performance test leads. Managed 3 performance test leads/engineers. Managed test tool requirements, deployment, configuration, and maintenance/administration.

Confidential

Performance Test Lead

Project Description

• Planned and designed load tests for web-based healthcare management application. Developed load tests using VS 2010 web test features. Executed, monitored, analyzed and reported the results of load tests. Provided training/mentorship to one performance test engineer.

Confidential

Performance Test Lead

Project Description

• Planned and designed end-to-end load tests for multiple custom interfaces and applications integrated with an SAP retail backend. Deployment and configuration of HP LoadRunner components. Supported and administered the performance test environment. Development of scripts using Java, Web, and SAP protocols. Executed, monitored, analyzed and reported the results of load tests. Supervised 3 performance test engineers.

Confidential

Performance Test Lead

Project Description

• Planned and designed load tests for web-based healthcare management application. Deployed Microsoft Visual Studio 2010 Ultimate and configured monitors to support testing for current project. Developed load tests using VS 2010 web test features. Executed, monitored, analyzed and reported the results of load tests.

Confidential

Performance Test Lead

Project Description

• Plan and design load tests for web-based insurance application processing system. Deploy HP LoadRunner components, configuration of components to support performance testing at the enterprise-level, and configuration of monitors to support testing for current project. Execute, monitor, analyze and report results of load tests. Provide mentorship for two internal resources on performance testing best-practices through all phases of project. Create proposal and best-practice recommendations to support anticipated performance testing efforts in coming fiscal year.

Confidential

Performance Test Lead

Project Description

• Conducted analysis and provided risks/challenges/recommendations for performance testing of aSunDial upgrade. Designed, developed, and executed performance test scenarios targeted to cover implementation of a real-time reporting dashboard designed to provide store, field, and home office personnel with key performance indicators and new metrics for traffic and customer conversion Unix client w/web interface, Web Services, SAP Business Objects and Oracle Analyst database . Conducted assessment and provided best-practice recommendations and roadmap for moving from fragmented current state to a centralized performance testing model capable of supporting performance testing at an enterprise-wide level.

Confidential

Performance Test Engineer

Responsibilities

• Developed and maintained LoadRunner scripts to support performance testing for a web based loan origination and processing application. Executed performance tests and analyzed/reported results on monthly releases as part of the production promotion process. Developed functional automated scripts using QTP to support staging of loan data for User Acceptance Testing.

Accomplishments

• Significantly increased functionality of scripts by incorporating error-handling and logic to control flows. Scripts now issue meaningful error messages that previously had to be manually researched and can report and handle non-critical errors that previously halted execution.
• Reduced maintenance efforts by creating modularized global functions that were hard coded in many scripts.
• Developed method of extracting and staging loan data for UAT using LoadRunner. This was previously accomplished via hundreds of QTP scripts and required significant maintenance with each monthly release due to UI changes. Since LoadRunner does not interact with UI this resulted in roughly a 70 decrease in maintenance.

Confidential

Director

Responsibilities

• Confidential core business and operational development functions Resource Management, Finance, Services/Project Delivery, etc. within the Professional Services group for the eastern US region. Managed staff of 45 Project Managers, Technical Leads, Principle/Senior Consultants and services delivery to support major contracts. Responsible for oversight of channel development for key strategic partners SAP, HP/Mercury . Member of Operations Committee responsible for organizational/operational decision making and P L ownership.

Accomplishments

• Led initiatives to increase quality and ensure consistency of delivery on services projects by developing delivery models with standardized approaches, assets, templates, etc. Led initiatives to increase profit margins and decrease services costs by developing and streamlining incorporation of near-shore operational capabilities into delivery projects. Assisted in the development of near-shore operations in new Saltillo, Mexico facility. Due to rate of company growth and resource constraints Todd participated directly in delivery/management of the below listed projects until appropriate resources could be hired and placed:

Confidential

Project Description

• Managed strategy assessment and test accelerator implementation/automated script development project for SAP ECC 6.0 upgrade. Conducted review of Confidential current test approach for SAP. Conducted review and assessment of the current state of HP Software tool utilization. Developed project plan and monitored progress to documented schedule. Created Gap Analysis and Implementation Roadmap for recommended changes to Confidential approach. Reviewed weekly status reports and facilitated resolution to issues impacting delivery/schedule. Supervised 2 technical resources tasked with Accelerator design, implementation, and script development.

Confidential

• Managed strategy assessment for SAP ECC 6.0 upgrade. Supervised review of NGC's current test approach for SAP. Developed project plan and monitored progress to documented schedule. Created Gap Analysis and Implementation Roadmap for recommended changes to Bombardier QA approach. Supervised 1 resource tasked with documenting current state and developing best practice recommendations for tools/services to support testing of SAP upgrade project and process/procedure recommendations to support test automation for future projects. Delivered presentation of final findings and recommendations.

Confidential

• Managed strategy assessment for SAP ECC 6.0 upgrade. Conducted interviews to identify current state/maturity of development and testing processes/procedures. Compiled material to support development of formal assessment and recommend a strategy/plan for testing major upgrade of SAP application. Supervised 1 resource tasked with documenting current state and developing best practice recommendations for tools/services to support testing of SAP upgrade project. Delivered presentation of final findings and recommendations.

Confidential

• Managed Integration testing for final phase of MetaVance v2.7 deployment, automation of system test scripts utilizing HP Mercury toolset, and installation of proprietary FocusFrame accelerator tools. Supervised team of 19 test resources eight automation and technical engineers, two test leads, and nine manual test resources . Ensured teams were properly staffed and resources/tasks were assigned to support integration, system, data conversion, and regression testing activities. Created test approach and strategy for testing of integrated and legacy applications. Maintained Master Program and Detailed Testing project plans. Ensured all testing related deliverables were being worked on schedule and according to project work plans. Member of Steering Committee created to manage project risks, issues, assumptions, and decisions. Collaborated with the Organizational Readiness team to provide materials to support end user and User Acceptance training programs.

Confidential

Senior QA Lead

Responsibilities

• Managed/Coordinated test effort for Core Portfolio projects. Conducted test engagement assessment detailing recommended test services. Developed resource estimation for project selected test activities. Developed test task plan for project lifecycle. Developed test approach. Developed project phase risk assessments and mitigation plans for testing related items. Moderated test asset and requirements inspections. Monitored test case/specification development. Created test traceability matrix. Coordinated test execution and analyze/report results. Supervised manual, performance, automation testers assigned to projects. Conducted Quality Gates to ensure all required project deliverables are developed and meet specified requirements for content and delivery times. Supervise 3 Senior QA Resources. Provided mentorship on QA methodologies and philosophies. Facilitated resolution to issues resources encounter on their projects. Ensured adherence to established test guidelines/procedures and project timelines.

Confidential

Mercury Implementation Manager

Responsibilities

• Managed Mercury tool implementation at the enterprise level on behalf of AEP and supervise support/administration activities for a large scale project. Established testing framework for reusability and maintainability. Ensured Quality Center project configuration satisfies requirements defined by project management team. Managed the configuration and administration of Quality Center. Developed training material for test team members on product features and use of the Quality Center tool. Conducted training sessions with Quality Center users. Provided mentorship to test team members on effective use of the Quality Center tool. Defined enterprise level guidelines and standards governing the usage, support, and administration of HP/Mercury tools.

Confidential

QA Practice Manager

Responsibilities

• Orchestrated quality assurance practices for the Managed Services Group. Prepared test strategy/approach and test plans for MSG projects. Delegated test assignments/tasks to MSG-QA and QA deck resources. Managed system testing, regression testing and test automation activities. Developed, maintained, and enforced quality assurance processes and methodologies, including working with development teams to proactively build quality in during each lifecycle phase. Applied all project management principles to quality assurance activities, including project scheduling, planning, tracking, and status reporting on ongoing projects. Responsible for leading a team of 6-10 quality assurance analysts and all aspects of resource management including hiring, disciplinary, and performance appraisal activities. Provided sales support to Client/Account Managers and Sales personnel. Attended client meetings to provide QA related support. Created executive-level presentations and proposals for QA projects. Led continuous improvement of quality assurance team processes and in educating and indoctrinating software development management and staff in how to proactively incorporate quality throughout the project lifecycle. Developed and implement a formal manual testing methodology. Developed and implement a formal test automation methodology. Developed the MSG-QA Practice. Defined QA oriented client service offerings. Developed Go-To-Market and delivery strategies for those service offerings. Conducted client QA Assessments. Developed and manage ICC-Mercury Interactive partnership. Installed/Configured/Administered Mercury tool environments for consultant self-paced training. Administered the ICC QA Special Interest Group.

Project Description

Confidential

• Served as interim QA Manager until permanent resource was hired. Conducted assessment of testing processes, resources, and assets. Conducted interviews of application support and test personnel to assess capabilities/deficiencies. Provided recommendations for process improvement, organizational structure, resource allocation, and tools to support defect and test management. Installed open-source defect management application. Created and implemented defect management process and procedures. Configured defect management application to support implemented defect management process. Created and defined organizational Quality Assurance Philosophy. Developed and implemented complete test methodology to support companies unique needs, including templates and guidelines for: Test Strategy, Test Design Specification, Test Case Matrixes, Test Case Specifications, Test Case Traceability Matrix, and Test Summary Reports.

Confidential

• Developed customized solution to issue with the reusability of LoadRunner scripts resulting from correlation conflict caused by AJAX implementation/utilization in target application. Injected solution into and debugged existing LoadRunner scripts. Conducted assessment of performance testing processes. Provided recommendations for best practices to mitigate issues resulting from current processes.

Confidential

CAST Automation Project Manager

Responsibilities

• Developed Project Plan. Reviewed and documented enterprise standards. Created and documented project standards/procedures. Designed automation architecture/framework. Developed framework to test customized reports utilizing Crystal Reports. Coordinated resolution of script development environment issues with Development/Technical Lead. Defined scope, strategy, and development schedule. Supervised development of function libraries and scripts. Assigned tasks to QA resources and monitored progress to ensure the project was on schedule. Conducted code reviews. Mentored JPMorgan Employees on best practices for coding and automation process/procedures. Communicated status and other project metrics to project stakeholders.

Confidential

Project Test Lead

Responsibilities

• Supervised development of manual test cases and requirements for web-based application. Developed/implemented test creation standards and processes. Assigned functional modules to Engineers. Monitored development of tests by all Engineers to ensure adequate coverage. Reviewed tests to ensure quality of test deliverables. Worked with Project Managers to resolve any issues encountered during testing. Coordinated manual test efforts to ensure test cycle was on schedule. Entered, monitored, tracked, reassigned for retest, and closed all application defects discovered during application testing. Communicated status and test summary to project stakeholders.

Confidential

Technical QA Engineer

Responsibilities

• Provided technical testing support for automated tools, websites, environments, and performance/stress/load testing also involved in tuning activities. Developed, maintained, optimized, ran and analyzed automated scripts, as well as script results. Supported a variety of projects responsible for any testing tasks that were highly technical in nature. Participated in documentation reviews and handoffs. Trained QA and other staff in QA methodologies and techniques. Set-up/administered Mercury TestDirector server for company wide use. Implemented coding standards for automation development. Creation of global libraries containing functions for use by automation developers in script development. Created and implemented processes and procedures for script development. Researched and made recommendations for a load-testing environment based on company needs. Implemented LoadRunner environment to support testing from two separate testing locations. Created and conducted training sessions for QA resources as well as other development personnel on automation best practices, definitions, development and proper implementation also performed specific training on the use of WinRunner, TestDirector, and LoadRunner. Created a suite of scripts to facilitate regression testing of a program that calculated takeoff and landing requirements for every aircraft type based on a number of parameters the number of potential scenarios could never have been adequately covered the scripts not only allowed for complete coverage, but also were designed for maximum flexibility to include future scenarios and aircraft by simply editing an Excel file the suite allowed NetJets to gain FAA certification of their calculation program, which later became a part of daily operations in multiple departments within the flight center the certification could not have been obtained otherwise. Created suite of scripts to assist the architecture team in identifying performance issues with terminal servers supporting the flight tracking software this allowed tuning that resulted in a significant performance gain that was not previously possible.

Confidential

QA Analyst

Responsibilities

• Developed manual test scripts for aircraft maintenance tracking software. Performed manual testing of aircraft maintenance software. Devised a method and coded VBA scripts to automate the updating of the manual test scripts this resulted in updates that previously took several days being accomplished in a couple hours.

Confidential

Consultant

Project Description

• Responsible for coordinating all quality assurance activities. Developed test strategy/approach. Developed acceptance test plan. Developed framework to test custom reports utilizing Crystal Reports. Managed four testing resources and assigned testing tasks to test staff. Monitored issue logging to assess overall build quality. Validated issues identified by the client. Collaborated with Technical Lead to assign issue priorities. Monitored status of issues to ensure proper resolution. Compiled and packaged versioned builds for delivery to the client. Helped supervise and direct UAT efforts, as well as participated in deployment also provided system support following the deployment. Participated in user training efforts.

Confidential

Project Description

• Responsible for developing automated scripts using Segue SilkTest. Developed complex global functions for use in scripts by test team members. Created test plans and identified requirements for module rollouts of a client server application. Provided training to development Team Leads on automation methodology. Identified and recommended process improvements to help streamline the QA department, which was in an infancy stage. Assisted with WINDOWS 2000 performance testing in preparation for a companywide rollout. Developed standards for departmental communication, which included templates for test plans, test cycles, summary reporting and automated coding. Provided Segue SilkTest training to test team members.

Confidential

Software Test Engineer

Responsibilities

• Prepared software Quality Assurance standards. Performed reviews and audits in accordance with company standards. Ensured adequate testing processes were in place. Automated testing procedures using Visual Test, WinRunner and LoadRunner. Documented and reported test results. Used defect-tracking tools to monitor overall build quality. Developed acceptance test plans for various projects.

Confidential

QA Engineer

Responsibilities

• Utilized SilkTest to form test suites, test scripts, and automated test requirements. Responsible for manual testing of ERP and other industrial related software applications this included the development and maintenance of process/functional tests. Identified and documented departmental procedures as they related to product testing. Assisted in company initiatives to streamline testing. Utilized SilkTest to automate testing procedures in a client server environment.

Confidential

Responsibilities

• Developed and maintained an Intranet web site that served as an extension to the Customer Service Department. Supported Symix field personnel regarding licensing and software needs. Assumed ownership of customer issues from initiation to final resolution. Assisted in maintenance of customer information in the business system. Identified trends in Customer Service issues and recommended resolutions.

Confidential

Systems Specialist

Responsibilities

• Assisted in the implementation of newly purchased software designed to support monetary operations. Conducted employee training sessions. Fielded and resolved employee issues regarding the use of the applications.

Confidential

Proforma Coordinator

Responsibilities

• Determined dollar amounts to be funded to clients based on their ability to repay. This was accomplished by researching various financial reports and documents in order to identify trends in receivables. Initiated the funding by creating an account in an AS400 system. Monitored account activity and eventually reconciled them with A/R received from the client. Prepared statements communicating the departments' financial status to the principles of the company. Supervised one data entry clerk.