Experience Summary:

• 8 years of experience in Testing and Quality Assurance of the Web, Windows, Mobile, IVR/CTI based systems.
• Handled roles as a QATest Lead, UAT lead, Defect coordinator, Team Member
• Strong knowledge in all the phases of SDLC and strong knowledge of software testing in Functional, Integration, Quality Metrics.
• Strong experience in Structured Query Language SQL
• Experience in defining Testing Methodologies, writing and executing Test Plans and Test Cases, Verifying and Validating Web/voice based applications and documentation based on standards for Software Development and effective QA implementation in all phases of Software Development Life Cycle SDLC .
• Experience in handling multiple projectssimultaneously.
• Strong experience in working in Agile-SCRUM and Waterfall methodologies.
• Experience in creating Requirement Traceability Matrix to ensure comprehensive test coverage
• Proficient in managing in all Quality assurance testing cycle from Test planning to Defect tracking and managing Defect life cycle.
• Working as a UATlead and coordinated testing efforts with LOB end users
• Worked as a QA lead and handled Onsite as well as offshore teams.
• Efficiently handled role of Defect coordinator between onsite and offshore teams.
• Developed Test Plans and Test Strategies
• Conducting weekly status meetings with project management, BAs and Developers
• Experience in coordinating with offshore QA team as well as providing onsite hands on testing in parallel
• Experience in providing weekly Execution reports and defect reports to the Business and Management teams
• Experience in working in Agile, Waterfall and V-model methodologies.
• Strong experience in performing UAT, GUI, Functionality, System, End-to-End and Regression tests.
• Ability to interact with business stakeholders and work to meet their testing objectives.
• A multi-task-oriented, intuitive team player who places high values upon detail and accurate adherence to high quality standards.
• Excellent team player with good communication and interpersonal skills.

CareerProfile

Confidential

Test Lead

• Work in Agile-SCRUM and Waterfall methodologies.
• Coordinate testing efforts with Line of Business and development team for Mortgage Services.
• Create Test Plan, Traceability Matrix, Test Cases for multiple projects
• Use Rally to track User Stories and update/provide status of the sprints
• Test client-server applications from business as well as technology perspective and provide necessary inputs to the LOB as well as the development team
• Test Salesforce security/sharing, workflows, approval process, backend db and integration with other applications
• Review business requirement documents and create test scripts.
• Test backend DB using SQL Developer tool and write SQL queries
• Execute test scripts, log defects using HP QC ALM and conduct/attend defect triage meetings
• Train LOB end users about the new applications/enhancements and guide them to execute UAT test script
• Review UAT test scripts with LOB and create test scripts based on LOB requirements
• Provide UAT status reports, burn-down charts for every project on a daily basis
• Interacted with business stakeholders and work to meet their testing objectives.

Confidential

Quality Assurance

• Worked as a Test Lead and Defect coordinator between onshore and offshore.
• Worked in Agile-SCRUM methodology and created test cases as per user stories.
• Provided Test estimates for new projects and prepared Test Plan
• Updated defects as per Client/Business comments and communicated it to offshore team.
• Conducted Mobile testing using iOS, Android devices such as Installation Testing, Interrupt Testing, Compatibility testing etc.
• Tested Java-based Web applications and .Net based Client-server applications
• Tested RESTful web services using SOAPUI.
• Conducted offshore meetings for tracking test execution status, defect retest updates and for resolving offshore queries.
• Responsible for preparing daily, weekly Test execution reports and Burn down Charts and providing to Client.
• Performed Manual, AD HOC, Functional and Integration Testing on the IVR/CTI based application.
• Documented and executed test scripts based on the Project SDDs and requirement documents.
• Executed SQL queries using SQL Server 2008 to test data in database.
• Tested telephony infrastructure projects like IVR/CTI/IR-ACD routing.
• Developed test cases and data requirements for the Call Centers Telephony and infrastructure implementation projects including but not limited to Reporting and analytics, Telephony and infrastructure projects etc.
• Interacted with business stakeholders and worked to meet their testing objectives.

Confidential

• as QA Team lead and coordinated with onsite team.
• Prepared and implemented Test Strategy and Test Plan and created Traceability Matrix
• Worked in Waterfall Methodology for Investment Bankingand Wealth Managementproject
• Tested Client-server and Web based applications
• Conducted cross-browser testing across browsers such as IE, Chrome, Firefox, Safari
• Reviewed test cases and test plans for System / Integration / Regression testing
• Working knowledge of XML, HTTP protocol, Javascript, AJAX, CSS.
• Prepared detailed Testing Status Reports during Test execution.
• Logged defects usingJIRA.
• Executed automated test scripts using QC and analyzed the results.
• Performed Smoke testing and Sanity testing
• Managed pre-production testing to ensure a defect free product.
• Imparted necessary training and business knowledge to fresh associates for testing these Applications.
• Identified improvement areas that can help reduce operating costs to the clients.

Confidential

• Analyzed Requirements and Functional Specifications.
• Worked in V-model methodology for Retail, consumer and Investment banking applications
• Designed Test cases, Test scenarios and prepared Test case Report, Bug reports, Regression Critical Path Scenarios report.
• Conducted Blackbox, Greybox and whitebox testing
• Conducted Web/Windows based application testing along with Mainframe testing
• Provided the team with Base and FED prints per Execution and per batch.
• Analyzed the IMS table setup and provide details of the changes to be made if any
• Ran Scanload jobs and Data Adjust jobs required by the project.
• Analyzed the Base prints for defect analysis.
• Provided data from DB2 tables for testing.
• Performed JCL run, IMS DB checks as a part of data preparation and batch support.
• Documented and executed the test cases.
• Analyzed abends during and after batch run.

Confidential

• Analyzed the code and making code changes as specified by the design document.
• Analyzed the design document.
• Created AP451 for the module I have worked on.
• Created test data for unit testing activity.
• Created of the Test Condition from the Test Scenarios for the maximum test coverage.
• Imparted functional knowledge to team members