SUMMARY

PROFESSIONAL EXPERIENCE

Organizational Development professional with over 13 years of management experience. Proven initiator and strategic thinker with effective leadership, analytical, organizational and communication skills.

Confidential

Quality Analyst

Responsible for gathering and evaluating clinical data from the organization analyzing data for patterns and trends in care delivery training and educating staff to promote quality practices and ensure compliance with all applicable laws and regulations working with leadership and staff to create policies and procedures that ensure quality care performing follow-up evaluations of data and organizational performance to ensure consistent improvement. Managed the organization's reporting of patient care benchmarks and measurements to federal and state authorities. Led the organization's participation in Georgia's Hospital Engagement Network HEN , coordinated the collection and submission of performance data, and ensured completion of all HEN requirements.

Confidential

Director of Care Transitions and Communications

• Responsible for directing key projects of a government contract including development and implementation of work plans, leading a cross-functional team, managing multiple budgets, completing deliverables, and ensuring compliance with contract requirements. Responsible for directing communications staff and functions.
• Facilitated a bi-state multi-provider coalition's successful application for the federally funded Community-Based Care Transition Program, resulting in implementation of systems to improve care transitions for Medicare patients.
• Led community-based collaborative projects in Missouri to help healthcare providers improve patient care.
• Exceeded contract evaluation measures based on reducing unnecessary hospital admissions and readmissions.
• Organized educational programs, webinars and learning sessions for healthcare providers.

Director of Corporate Development, Quality Improvement and Communications

• Provided direction and oversight of organizational development initiatives, contracts, strategic planning, performance measurement and reporting systems, communications, HIPAA and corporate compliance, accreditation processes, and grant/contract proposal writing.
• Developed company's first scorecard tool for reporting key performance indicators KPIs .
• Redesigned tools and processes for monitoring the completion of contract deliverables, resulting in a SharePoint system that improved accountability, efficiency, automation, and accuracy.
• Led performance improvement project to revamp an internal quality control system and restore compliance with contract requirements.
• Managed organizational performance measurement processes and internal quality control system for multiple government and private business lines.
• Developed methods and tools for establishing performance goals, collecting data, and reporting performance indicators.
• Instructed leadership team and staff on performance reporting processes and tools. Advised leadership team on performance management systems and improvements that were adopted.
• Prepared customized performance data reports and other management reports using a balanced scorecard tool, Microsoft Dynamics Customer Relationship Management CRM database reports, and spreadsheets.
• Led multiple re-accreditation cycles to maintain accreditation through URAC a healthcare accreditation agency and ensure compliance with national standards.
• Facilitated the overhaul of company's policy management process, resulting in the implementation of a software system that improved policy review, updates, approval, documentation, and dissemination.
• Served as Corporate Compliance officer, ensuring organizational compliance with company policies, government regulations, and contract requirements.
• Conducted the first employee satisfaction survey and produced a feedback report for management that identified priorities and action items.
• Led the company's first initiatives focusing on organizational culture, team building, communication, employee development and recognition, executive development, and employee/supervisor relations.
• Conducted the first organizational assessment using employee focus groups and a survey to identify opportunities to reinforce the company's values and set strategic goals.
• Facilitated the organization's strategic planning process.
• Identified funding and business opportunities consistent with the organization's mission. Participated in business development team and marketing of products and services.
• Prepared proposals for grants and contract opportunities with government agencies and private companies.
• Directed communications staff and functions including media relations, website management, public outreach/education activities, legislative communication, webinars, ads, and newsletters.
• Introduced the company to the Baldrige Criteria for Performance Excellence, resulting in being selected by Missouri's Baldrige-based quality program to serve as an Examiner, Senior Examiner, Judge, and Overseer.

Confidential

Director of Research and Program Evaluation

• Supported consulting projects focusing on program evaluation, organizational analysis, and outcomes assessment for organizations and agencies in Missouri and other states.
• Managed a statewide needs assessment project to identify training needs of all state government employees and assisted state officials in developing a training strategic plan.
• Conducted organizational research projects, developed data collection tools and methods, created and managed databases, performed statistical analyses of data, prepared written reports, delivered presentations of results.