SUMMARY

• Software Quality Assurance Engineer with 8 years of experience in software testing in both Agile Scrum and traditional waterfall methodologies.
• Expert in black-box testing, functional testing, backend testing, regression testing, and system testing using both manual and automated testing techniques.
• Extensive knowledge of Software Development Life Cycle, with focus on developing Test Strategies, Test Plans, Test Cases and Test Scripts.
• Adept in using automation and defect tracking tools like QTP, QC, TFS, TestingAnywhere, OnTime, Rational Suite, etc.
• Lead and coordinated QA activities of geographically dispersed technical teams located in the USA, India and Canada.

TECHNICAL SKILLS

PROFESSIONAL EXPERIENCE

Confidential

QA Engineer

• Exclusively responsible for testing and maintenance of PPS Quarterly Statements sent to investor clients of CFN's network of financial advisors.
• Managed and coordinated the testing efforts across 21 different subprojects under the RIA project, one of the company's largest undertakings in 2013, which targeted at revamping the entire customer base.
• Took charge of tracking testing of thousands changes made to various applications during this time, while simultaneously performing hands-on testing.
• Provided technical leadership and expertise on testing several other client facing projects.
• Participated in the implementation of Scrum and attended training sessions to comprehend and learn the process.
• Involved in all team sessions daily stand up daily scrum , release and iteration sprint planning, retrospectives, showcases/demos sprint reviews
• Grooming the team's backlog prioritizing backlog items weighing value and risk, slicing epics into smaller stories, adding/removing items and keeping backlog visible to the team and business owners.
• Drove the Iteration Planning meetings from a QA perspective and setting the goals and objectives at the beginning of each iteration.

Confidential

Sr. QA Analyst

• Responsible for testing the new branded Credit Card Online Services site for EZSync customers that provided them with access to their account information including updates/changes, set up email alerts, payment preferences and receive targeted messages via ads.
• Worked on testing product changes to Cashback Value-Prop, Statements and Card Mailer Updates and SAM projects.
• Prepared Test plan and test cases which detailed the testing scope, strategy, test requirements and necessary resources.
• Identification, procurement and conditioning of appropriate Heloc, Checking and Savings test accounts based on various test request conditions for product and file validations.
• Performed Regression, Functionality, System, front end, back end, negative, positive and User Acceptance Testing using HP QuickTest Professional 10.0.
• Logged defects encountered during testing in HP Quality Center 10.0
• Tested the consistency of account information on the TSYS Mainframes as part of backend testing.

Confidential

Business QA Analyst

• Worked on Quality Assurance and Software Testing of various TD Bank's Online Banking initiatives for Retail and Small Business customers.
• Assisted Project Managers in developing project plan, tracking and managing project process, managing project and resources for successful delivery, following RUP-based SDLC Software Development Life Cycle methodologies.
• Tested data and control flow to ensure that the consistency of business logic is maintained on version upgrades.
• Responsible for the maintenance of the eCollect application involving a testing process that requires managing coordinated efforts between eight different teams across USA and Canada.
• Also worked on testing TD's Mobile Banking application for iPhones and Androids.
• Performed User Acceptance Test and Black Box Testing. Testing releases to Production.
• Utilized Quality Center for defect tracking and maintaining of defect repository for the complete defect life cycle until it is closed.

Confidential

QA Analyst/ Technical Writer for Hewlett-Packard

• Worked on Panviva's SupportPoint, an end user application for context and role-specific guidance through business processes.
• Standardized and edited changes to material prepared by other writers or establishment personnel.
• Used Author-it, a component content management software to collaborate and reuse information across many documents to work on projects related to HP's Global Dispatch Reference Guides.
• Organized material and completed writing assignments according to set standards of HP.
• Developed online training material using HTML, JavaScript with the help of Adobe Dreamweaver CS4.

Confidential

Operations Intern

• Operated and maintained TowerData services like Email Append, Email COA, and Blacklist Monitor using a series of SQL programs.
• Gathered System Usage Information and Performance Specifications in order to establish the performance goals.
• Worked on different procedures in handling Business-to-Business B2B and Business-to-Consumer B2C marketing.
• Also worked on other e-mail services offered by the company like Email Change of Address, Email Correction, Reverse Email Append, Email Validation, and Email Deliverability with the help of SQL procedures.
• Worked on retrieving, processing delivering client data, and accessed client networks for transfer of files and processed client files using UNIX utilities.
• Involved in documenting the business processes by identifying the system requirements.
• Was assigned responsibility of identifying new processes, and functionality test plan.
• Managed and responded to customer service enquiries and maintained excellent client relationships.
• Assisted in writing support documents for various troubleshooting issues like feedback loops along with the developers.

Confidential

QA Tester

• Designed, developed and maintained test strategies and test scripts on a 'Vacation Management' project.
• Learnt to use C, SQL, PL/SQL and Unix Shell Scripting etc.
• Prepared statement of work and project scope documentation.
• Gathered specifications and requirements from development personnel prior to testing.
• Performed manual, automated and stress testing.
• Worked closely with Test Manager for test activity management, execution and reporting.