Lead Quality Analyst Resume Profile Charlotte, NC - Hire IT People

TECHNICAL SKILLS

Quality Center 9.2	Microsoft Dynamics CRM 4
Adobe Photoshop	Windows XP
Windows 7	Office365
Windows Vista	InDesign
Microsoft Office 2007-2010	After Effects
Illustrator SQL	QuickBooks Point of Sale System

CAREER EXPERIENCE

Confidential

Lead Quality Analyst

Provide coordination and quality management of test activities for various projects within the organization.
Utilize Quality Center to create and execute test scripts, manage defects, and generate report metrics
Communicate and track key deliverables for QA team
Create test plans and obtained sign off
Execute functional, and unit testcases Automated and Manual
Assist with user acceptance testing
Perform regression testing and compatibility reviews
Manipulate data in preparation for testing
Prioritize defects and provide daily status to management
Work with offshore resources to develop and validate test cases
Attend work sessions to create and finalize requirements and design documentation
Use SQL queries to validate test data

Confidential

Lead Business Technology Liaison Internship

Provided business consulting, portal solutions, application development, managed services, and infrastructure solutions. Responsible for helping clients fully leverage new and existing technology investments.
Compiled Solution Requirements Business, Technical, Functional
Created and executed unit tests cases/plansfor solution software Automated and Manual
Assisted with user acceptance testing and product deficiency remediation
Performed regression testing and compatibility reviews
Provided post implementation support management and issues prioritization
Supported the sales team and created process documentation of internal systems and sales procedures

Confidential

Sales Associate

Sales Associates are responsible for being a Levi's Stylist by implementing a variety of functions and procedures relating to customer service, sales, merchandising and store operations.
Directed store sales and customer service.
Maintained inventory, verify quantity and quality of products received
Demonstrated excellent product knowledge.
Provided exceptional customer service to every Levi's Store customer using The 3C's of Success: Connect, Consult Close
Exceeded established store and individual sales and performance goals
Complied with store security, safety, and loss prevention programs
Assisted stock associates with replenishment and security tagging of merchandise on sales floor
Assisted in pricing of merchandise
Maintained store appearance in accordance with Levi's Stores visual presentation standards and general housekeeping procedures

Confidential

Assistant Manager

Responsible for ensuring daily store operations were met according to store guidelines and procedures
Supervised and provided quality control for employees
Managed all daily functions of store activity to ensure customer satisfaction
Performed store opening and closing procedures
Administered and controlled financial transactions