Summary

• Well-rounded IT Professional with experience in all stages of Software Development Life Cycle as a Senior Systems Developer, Systems Analyst, Project Leader and Performance Manager.
• Strong technical and analytical skills complemented by an outstanding sense of responsibility towards assignments and excellent interpersonal skills.
• Dedication and commitment to deliver high quality service to the business user community and IT managers has earned an Award of Excellence in Client Service.
• Flexible in operation works well independently and as a team player based on the situation.
• Recommends multiple technical solutions to complex issues to IT and Business managements.
• Currently responsible for support and maintenance of various multiplatform Legacy applications for TIAA-CREF, an industry leader in Pension and Annuities.
• ITIL Certified and practices Sarbanes Oxley SOX compliance procedures.
• Mentors IT professionals in technology and business processes.
• Worked as a Performance Manager for 15 QA Analysts at TIAA-CREF propelling some team members in turning around their total image from borderline performers to award winning star members.
• Conducted technical interviews for IT professional staff as a board member selected based on strong technical skills.
• Project Coordinator for Natural 3.1.6 Upgrade for all Pension Product applications.
• Multi-lingual and well traveled working knowledge of basic conversational Bengali, English, Spanish, German, Arabic, French, Italian and Hindi.

Technical Skills:

• ADABAS/NATURAL, ADASQL, N2O, COBOL, CICS, DB2, TSO/ISPF, JCL, VSAM, DataExpert, CEDF, Synchsort, Mobius, PANVALET, Expediter, DEBUG, COMPAREX, TPX, Microsoft Word, Excel
• IBM Mainframe, IBM PC, MVS, MS-Windows 2000, NT XP
• Have fundamental knowledge of JAVA, JavaScript, HTML, XML, C .Net, VB.Net, WebObjects, DB2, Oracle, MS SQL Server, DiagnosePlus, PLSQL, SQL Navigator, MQ, MDM.

Functional Areas:

• Systems Analysis, Design, Development, Testing, Implementation, Production Support, Troubleshooting, Application Performance Tuning
• and Enhancements, Mentoring and Training IT Professionals.

Experience:

Confidential - Principal Consultant

• Corporate Work Flow System.
• National Securities Clearing Corporation NSCC Authorization System
• Deferred Annuity Inquiry DAIQ and Externalization System DAEX
• Asset Allocation Systems AAS
• Online Access Service Information System OASIS to Siebel Migration Project
• Technical Lead Mainframe Interface to MQ/MDM Services
• Responsible for analysis, design, coding, testing of multiple Natural Interfaces to provide a gateway for major client applications such as Corporate Workflow CWF System, Annuity Contract Issuance System ACIS , CPATIVA to communicate with Master Data Management MDM System and Siebel via Message Queue MQ Series.
• Represent IT MDM Mainframe team in project and technical meetings.
• Provide analytical support for data conversion from Mainframe OASIS to MDM and Siebel ORACLE systems.
• Provide active support on debugging a complex multi-platform environment architecture running process flow involving Mainframe, MQ, Enterprise System Broker, MDM, Siebel and Transaction Portal and the Individual Web.
• Supported and maintained multiplatform Legacy applications for TIAA-CREF such as:
• 1. Online Non-Premium Systems ONPS
• Maintained and manages Online Non-Premium System's technical and functional aspects, business communications, provides consultation to IT and Business on Non-premium transaction issues as the SME.
• Provides assistance in resolving issues related Conversion from Legacy to OMNI platform.
• Maintained AAS online and batch systems ensuring effective rebalancing of client's portfolio, resolves technical issues and provides functional solutions to business users.
• Monitored external mutual funds dividend data transmission and upload into NSCC. Reviewed database records and the intranet presentation of the dividend data and distributed to business management.
• Conducted Impact Analysis of architectural and functional changes for AAS and NSCC and recommends solutions.
• Developed and implemented modules to extract data from MDM via MQ for CWF and CAPTIVA systems. Developed several reports for analysis of Institutional Information System IIS .

Performance Manager CONFIDENTIAL

• Assigned as the Keane QA Testing Liaison/Performance Manager for up to 15 QA Analysts.
• Mentored team members based on client feedback for productivity improvement.
• Conducted Annual Performance Appraisals and assisted in creating career growth plan for QA Analysts.

CONFIDENTIAL

Sr. Programming Technical Specialist / Sr. Developer

Redesign of Online Non-Premium System for Open Investment Architecture Project

Technical Project Lead Adabas/Natural/COBOL

• Being drafted by two IT Directors, redesigned this critical application to handle mutual funds as the company took a major initiative, offering these new products to the participants' portfolio to maintain competitive edge. The quality and on-time delivery of this sizable project exceeded client's expectation.
• Authored Technical Design Document, Technical Specifications and Test Plan.
• Conducted Joint Application Development JAD sessions with the IT developers and business representatives.
• Designed, coded, tested, and documented the major functions of the Online Non-Premium System.
• Supervised developers on technical and functional aspects of the project.
• Designed and implemented application and function level Help facility.
• Built interfaces for several major corporate systems.
• Trained developers on technical and functional aspects of the project.

Project Coordinator CONFIDENTIAL

• Coordinated Testing Efforts for all Pension Product applications inspected Technical Design Documents, Technical Specifications and Test Plan.
• Held meetings with application representatives and QA.
• Coordinated migrations, Sign-off and Implementation efforts.

Quarterly Reporting System QRS CONFIDENTIAL

• Quarterly Statement is the financial communication that TIAA-CREF maintains with the clients ensuring compliance of SEC mandate and regulatory requirements.
• Collaborated in development and implementation of an online intranet based print facility. The project utilized Java/WebObjects, Oracle, NATRJE technologies in MVS. This tool provided the call center associate with an identical online document as the statement delivered. It was very well received by the business community. The process interfaced with several major corporate systems.
• Designed, developed and implemented interfaces to extract and convert Name and Address and Loan Activity data from ADABAS to Oracle via SQL Loads.
• Created Address Sequencing Process handling multiple addresses of Participant contracts. The Process replaced a Third Party Vendor process, saving the company some eighty thousand dollars annually. This functionality of the system enabled the maintenance of an Oracle database update prompted by Name and Address Audit Trail Process.
• Responsible for identification and monitoring of the high net worth participants for the run month ensuring flawless processing.

Individual WebCenter Data Mining CONFIDENTIAL

• This was the first major effort by TIAA-CREF to launch an internet application for client and general public access. Gathering test data to satisfy hundreds of possible scenarios was critical to the success of the project, in order to maintain the reputation the company.
• Developed a data mining application based on Business Test Cases. The application spanned over multiple database files.
• Built an RPC Interface for Individual WebCenter to communicate with the Premium Remittance System running on the mainframe.
• Deferred Annuity Restructure Project CONFIDENTIAL
• The first assignment at TIAA-CREF, this was a monumental task of supporting the twenty two function error prone system facing hundreds of users. The system was designed to handle all manual non-premium transactions, supporting the failures of all automated settlement systems.
• Stabilized the frequent disruptions of this complex system by debugging, communicating with users, analyzing the feedbacks and enhancing accordingly.
• Designed, developed several projects such as Annuity Accounting Ledger Interface, Locking and Unlocking Contracts for Cross-system Data Integrity, Conversion from ADAMINT to ADABAS, Replacement of CICS Temporary Storage by ADABAS file etc.
• Assisted in interviewing process, training and development of new technicians.

CONFIDENTIAL

Project Leader/Sr. Programmer Analyst

• Played a key role in several projects such as the Penalty Cycle Redesign, Refund Overpayment, Summons Split Plate Inquiry, Five/Twelve project - Five or more violations within twelve months.
• Managed the functional and technical aspects of City's Scofflaw Application.
• Mentored new hires, training them on the technology platform and business functions.
• Developed and tested several programs in COBOL II with embedded CICS and DB2 from technical specifications provided, utilizing Anderson Consulting in-house CASE tool Foundation1 Method/1 supporting methodology.
• Maintained project wide Error Messaging System.