Quality Assurance Manager Resume Profile, Ohio - Hire IT People

Work Experience:

Director of Operations / Business Development

The Reactor Works Inc. Lake Panasoffkee,
Managed creative projects from concept to completion while managing outside vendors.
Business development for partnerships, including execution of partner contracts, and commitment fulfillment.
Project Management of custom E-Commerce websites and additional features to those sites.
Coordinated with systems partners to finalize designs and confirm requirements.
Analyzed contract performance for bids, budgets and forecasts.
Followed-through on all critical inter-departmental escalations to increase customer retention rates.
Cross-trained and backed up other customer service managers.
Investigated and resolved customer inquiries and complaints in an empathetic manner.
Promptly responded to inquiries and requests from prospective customers.

Quality Assurance Manager

Confidential

Coordinated with systems partners to finalize designs and confirm requirements.
Created Test Plans, Test Cases and executed manual testing of payment software
Achieved PCI compliance and certification of CRESecure payment platform
Successfully certified to payment application integration with online Payment platforms including Chase Payment tech, Global Transport, Authorize.net, Pay Pal, Pay Leap and others in the industry.
Identified and helped resolve non-conforming product issues.
Recorded defects and coordinated issue resolution with development team and functional leads.

Project Manager/ Quality Assurance Manager

Confidential

Directed all phases of E-Commerce projects, from inception to completion.
Directed planning, budgeting, vendor selection and quality assurance efforts.
Defined clear targets and objectives and communicated them to other team members.
Monitored timelines and flagged potential issues to be addressed.
Reviewed sales, customer concerns and new opportunities to drive business strategy at weekly planning sessions.
Directed quality assurance efforts to maximize product functionality and end user satisfaction.
Collaborated with the Development department to meet deadlines and certification of 3rd party integrations.