QA LEAD

Expert in QA Testing, Test Planning and Execution, Team Management and Business Analysis

• QA Lead with 6 years of experience in Software Quality Assurance Engineering - Retail and Healthcare domains with proven results.
• Full System development lifecycle experience including designing, developing and implementing test plans, test cases and test processes.
• Experience in all functional phases of Testing- Component testing, System testing, SIT, UAT, Certification testing.
• Worked in diversified profiles with teams based in multiple geographies.
• Efficiently delivered many successful projects for clients working based on onsite offshore model.
• Well versed in requirement gathering, team management and coordination.
• Adept at business analysis and project planning.

SKILL SUMMARY

TECHNICAL SKILLS

PROFESSIONAL EXPERIENCE

Confidential

Multinational IT consulting and System Integration Services Company

Project Details

QA Lead

Confidential

Pricing for the Merchant Tool Kit program includes regular price management, clearance price management, promotion management, and integration of pricing information to specified legacy applications. Oracle Retail Price Management RPM will be the system of record for all pricing and feed the pricing data to Oracle Retail Merchandising System RMS and any other legacy systems that need this information. Integrations of RPM to Legacy applications will include inputs from the PLU Sheet and Price Management System with outputs for promotions to downstream systems.

Responsibilities/Contributions:

• Served as key member as QA lead from Legacy systems of Pricing management system to downstream testing
• Lead the Legacy QA Team for all part of testing from functional testing, performance, and test data creation to test environment and release management. Also managed the complete QA for Legacy Pricing area
• Seamless Onsite offshore QA Team co-ordination
• Created and executed Test plans and test cases to uncover, identify and document software problems and their causes
• Co-ordination among different teams at onsite- Oracle team, Legacy Dev team, downstream system, Project team.
• Delivered thorough QA Testing reports that determined product Quality and release readiness.
• Functional specification analysis and preparation of the inspection report.
• Test Design, Review and Execution.
• Integration Testing with Oracle product- For end to end Testing till POS from source of record to ensure price of product do not break till the end.
• Test environment creation similar to production to capture defects ahead in Test environment.
• Support of bug fixes and issues reported.
• Supporting UAT for business users.
• Received appreciation and award from customer and Wipro Management team for outstanding contributions to the Project

QA Lead

Confidential

• Formation of QCoE Quality Center of Excellence at Kohl's for entire software testing at Kohl's. At Kohl's - Merchandizing end to end process adopts 5 different capabilities Planning, Product Development, Sourcing, Replenishment, and Order Management that are being performed in Merchandizing LOB. Capabilities are supported by foundation systems- MDM and Reporting Communications.
• Upgrade of oracle database to Exadata for Pricing Management system In Merchandising area. All the jobs and application talking to Oracle database needs to be tested to ensure there is no degradation of performance by upgrading the database in production.

Responsibilities/Contributions:

• Became part of QCoE - And was key member in QCoE as part of transition for Merchandising area
• Took transition of many merchandising areas and handed over knowledge to offshore team
• Preparation of understanding documents for further team members to join
• After transition was over- Took responsibility as QA Lead for ongoing Pricing Exadata Migration project
• Onsite offshore QA Team co-ordination
• Performance testing of flow data from one to other end of system.
• QA estimation for the project.
• Functional specification analysis and prepare the inspection report.
• Preparing QA Plan for the project/activity.
• Test Design, Review and Execution, Status reporting.
• Integration and System Testing.
• Support of bug fixes and issues reported

Test Lead

Confidential

• In 1996, the HIPAA act began requiring the adoption of national standards for electronic healthcare transactions and code sets, creating unique health identifiers. These NCPDP standards have created a consistent platform of communicating prescription, retailer, and third party information across the industry resulting in improved security and increased efficiencies. Project scope is to bring the existing Billing and Eligibility claim segments from the NCPDP 5.1 standards up to the HIPPA NCPDPD.0 Standards to meet compliance.
• Redrock will be rolled back from existing 134 stores and will be replaced by existing PDX system. This project involves smooth rollback without any data getting lost. Existing batch jobs runs fine after one few stores are rolled back.

Responsibilities/Contributions:

• First time lead the team from offshore of 12 members for D.0 implementation.
• Involved in Test case selection/allocation to the offshore team on daily basis.
• Geared up the team and brought the team up and running with the complex claims area of the pharmacy.
• Went through NCPDP D.0 guide and understood the changes coming with D.0 apart from the requirements provided by BA.
• Transferred the knowledge on claims and Pricing area to the team- By keeping various KT and walkthrough sessions.
• Sending daily status to client and joining daily calls with client for the status on D.0 Testing.
• Highlighted the major defects impacting test cases in DSR so was able to bring Test execution- pass percentage from 40 to 80 in one week.
• Travelled Onsite for same project and lead same from onsite during system and Integration Testing.
• Created and executed Test plans and test cases to uncover, identify and document software problems and their causes.
• Also successfully leaded the team during D.0 certification with external processors with complete confidence from customer to own it single handedly from onsite.
• Communicated with outside vendors for certification Testing- and Certified the product with 30 external processors successfully.
• Analyzing requirements from starting phase of the project and provided BAs important and crucial review comments which saved lot of cost then finding in end of project.
• Received award and appreciation from Client and Program Manager for outstanding contributions to the project and Leading the team well with first time experience.
• Later on- Decision taken to Roll back the Project. So was part of decommissioning team to ensure all components deployed as part of Redrock are successfully without impacting existing old system.
• Review of test cases.
• Support UAT Worked with business users and helped them in doing D.0 UAT Testing
• Analysis of production defects

Sr. Test Engineer

Confidential

• Target is a general merchandise store which approx. 1600 stores in the US with pharmacy in approx 1404 stores. Red Rock program is an initiative of Target to build a system which will take care of Target's pharmacy needs. Red Rock is going to replace the existing PDX System product from another vendor , which is currently used by the pharmacies. There are 2 sub-programs under Red Rock
• a. Dispensing - Caters to part of the application that will run in the pharmacy at the Target Stores. Major projects under dispensing are: 1. Rx- processing 2. Patient / Prescriber 3. Product 4. Interfaces
• b. Head Quarters HQ - Caters to part of the application that will run from Target Headquarters and support Dispensing. Major projects under HQ are: 1. HQ Drug File 2. HQ Admin 3. HQ Tax 4. PPA
• Automation in QTP done for complex .Net application Automation of manual system test cases after the application got stable.

Responsibilities/Contributions:

• Became part of System Integration team after testing various components like HQ Admin, Drug File, Claims Processing and PPA individually
• Active team member, understood Project Lifecycle and SDLC
• Involved in End to End testing of system involving different modules of project till POS and getting response back from POS to Pharmacy application
• Reviewing and updating of test cases as per the latest change requests
• Involved in executing manual test cases from QC and tested all the major functional areas
• Unearthing good quality defects in release
• Involved in Regression testing
• Analysis of production and UAT defects and finding the impacted test cases
• Later on joined Automation team - Written good VB scripts single handedly for system testing end to end test cases in QTP.
• Worked on execution of automation test cases.
• Worked on Integration of QC and QTP i.e. loading and execution of automation test cases from QC.

Test Engineer

Confidential

Pharmacy Plan Administration formerly termed as Managed Care . It is the System of medical management in which patients, purchasers, administrators and providers are linked together. It is the Extension of medical management to Prescription benefits management High percentage of the prescription drugs re-imbursements for pharmacies are done through some managed care plan. The Common goals: Improving quality of health care and reducing costs. Contrast to Traditional healthcare - Health insurance is more managed now the risks and benefits are known beforehand.

RedRock project comprises of another huge and complex component called Claims Processing. In Redrock each Guest Term used to call Patient in Target , will have a profile in which an insurance plan will be associated. Whenever a prescription is submitted online, a Claim will be submitted to a 3rd party Switch through a processor. This is called a Claim Request. Switch will receive this claim request and give the response back to the target, the response status may be Approved or Rejected. The Cost of the prescription will be calculated based on the Drug Cost, Tax, Location etc. The amount that the patient will get back depends on the insurance plan associated to his profile. Claim: Represents the combination of request submitted to the guest's managed care plan for reimbursement of pharmacy services and the subsequent response received.

Responsibilities/Contributions:

• Tested this component at back end and from UI also
• Only team member involved for testing of Tax component
• Written good quality back end test cases for Tax component
• Written and loaded all manual test cases in QC
• Involved in test case execution and logging defects for same.
• Core team member of HQ PPA component
• Communicated with BA and development team to get clear with the complex requirements of pricing.
• Had direct interaction with the client
• Played critical role in Claims area for B1 and B2 transactions and Pricing calculation for different scenarios.
• Raised change requests for this component which were approved by the client
• Logged more than 100 defects and grabbed completely the complex requirements related to claims and pricing in short duration.
• Received award from Wipro Management team for outstanding contribution to the project and logging critical defects for Pricing and Claim area.

Test Engineer

Confidential

• The HQ Admin project is part of the Headquarters subprogram under the RedRock program. HQ Admin project governs the end-to-end delivery of various Headquarters Reference Data modules such as HQ Sig, HQ Locations, and HQ Service modules such as HQ Pricing, Maintain Reference data. HQ Administration exists to support: Various aspects of the Dispensing process Headquarters Setup and Maintenance processes HQ Administration aligns with the RedRock vision by: Ensuring Prescription Accuracy Improving Pharmacy Guest Experience Increasing Productivity.
• The Drug File project is part of the Head Quarters subprogram under the RedRock program. The RedRock Dispensing application requires Drug Product and Clinical Information. The Drug File project draws product and clinical information from various sources and makes them ready to use for the Dispensing Application. In addition, the project caters to maintaining product data and configuring clinical data. The HQ Drug File project consists of 5 business components. These include: Load Product Drug File Maintain HQ Product Drug File. HQ Product Drug Update to Dispensing. Load Clinical Drug File. Configure HQ Clinical Drug File.

Responsibilities/Contributions:

• Started working as Functional Tester- as a fresher for Drug File project
• Started with writing of database test cases and got comfortable with it in short duration
• Written good quality functional and database test cases and got appreciated from client BA
• Then moved to other component in HQ - HQ Admin
• Tested this component as it developed from console application to complete UI
• Written good quality back end, functional, UI and database test cases
• Written complex SQL queries required for database test cases
• Logged more than 300 functional, database and UI defects.
• Involved in test case execution for all back end, functional, database and UI test cases.
• Interacted with development team and BA to efficiently write and execute back end and database test cases.
• Later on as component got stable was involved in regression test execution also
• Co-coordinated and leaded the team while CIT test case execution.