Professional Summary: Experience acquired in the quality/manufacturing field. Application of Lean Manufacturing Principles using the Six Sigma Tools among core competencies. Proficient with MS Office, Oracle and SQL databases. Implemented product and process changes within manufacturing environments. Trained labor and management employees. Effective in team and self-directed settings.

Work Experience

Accenture Procurement Services

Confidential

• Design customized SharePoint lists and views.
• Link SharePoint Views to Excel reports and pivot tables used by Senior Executives to make corporate decisions.
• Train users on the use of SharePoint Lists and Views.
• Build on the SQL program capabilities targeted for old data and build out reports and expand capabilities.
• Design SQL queries to extract data from the report database.

Sr. Quality Engineer

• Managed internal/external Corrective Action/Preventive Action CAPA Program.
• Improved quality with TQM tools during all phases of product production utilizing Pareto, Control Charts, FMEAs, and Control Plans.
• Scheduled and conducted Internal ISO 900 Quality Audits.
• Managed the Incoming/Final Quality Control Departments Performed duties such as interviewing, hiring, training, assigning, and monitoring/evaluating 6 employees.
• Created/Maintained ISO Quality Procedure System that met ISO 9001:2008, ISO 13485:2003, FDA 21 CFR Part 820, AS9100, ITAR and IPC Standards.
• Resolved quality issues working with customers, suppliers, and all levels of labor and management.
• Oversaw product safety audits by third-party laboratories to maintain customers' compliance to UL, ETL, and Met Labs Certification Standards.
• Reported quality and business information with Access from Oracle-based ERP System, SQL Server and/or stand-alone databases for use by managers, production and customers.
• Automated Access and Word with Visual Basic for Applications VBA .
• Designed Access Database to follow the Eight Disciplines 8D Problem Solving Methods.
• Ensured company server backups occur when scheduled.

QA Systems Specialist

Confidential

• Managed Quality System for 3 production facilities.
• Scheduled Internal API Specification Q1 Quality Audits.
• Managed internal/external Corrective Action / Preventive Action CAPA Program.
• Met ISO 9001:2000 and API Specification Q1 Industry Standards.
• Prepared 3 facilities for ISO 9001:2000 Certification.
• Designed database for recording/tracking Corrective Action / Preventive Action CAPA requirements.
• Trained new employees on ISO Quality System.
• Maintained a database to track customer product claims status.

Quality Engineer/Data Analyst

Confidential

• Implemented product and process changes within the manufacturing facility.
• Utilized Six Sigma Tools resulting in improved production cycle times.
• Improved quality with TQM tools during all phases of product production utilizing Pareto, Control Charts, FMEAs, and Control Plans.
• Resolved quality issues working with customers, suppliers, and all levels of labor and management.
• Investigated/Instituted internal/external Corrective Action / Preventive Action CAPA Program.
• Created/Maintained/Organized ISO Quality Procedures in HTML, Word and Excel on the Company's Intranet.
• Oversaw product safety audits by third-party laboratories to maintain customers' compliance to UL, ETL, and Met Labs Certification Standards.
• Met ISO 9001:2000, ISO 13485:2003, FDA 21 CFR Part 820, and IPC Standards Scheduled/Conducted Internal ISO 9000 Quality Audits.
• Managed PVA model 2000 automated conformal coating operations including machine programming, employee training and product quality.
• Designed Access databases and trained employees to record/track cost of equipment calibration, customer returned product and internal product inspections to monitor supplier performance.

Quality Assurance Supervisor

Confidential

• Implemented product and process changes.
• Resolved quality issues during all phases of product design/production.
• Collaborated with product engineers/third-party laboratories to meet Customers, Telecommunication, IPC and Safety Certification Standards.
• Managed activities of Incoming/Final Quality Control Department with 12 employees and the Internal Validation/Customer Returns Department with 3 employees Performed scheduling, assignment, interviewing, hiring, training, and monitoring/evaluating employee performance duties.
• Conducted Internal ISO 9000 Quality/Supplier Audits.
• Designed Access databases for recording/tracking cost, calibration, repairs/status of test equipment, customer product returns and internal inspections to monitor supplier performance.
• Created/Maintained Quality Procedures to meet requirements of ISO 9000 and Bellcore Industry Standards with Word Perfect.

Accomplishments

Confidential

• Created the Quality Procedures in HTML and Excel formats on the Company Intranet to organize procedures.
• Prepared 3 facilities for ISO 9001 registration audit
• Millennia Technologies Inc.
• Justified purchase of an 80,000 PVA conformal coating machine that with a 3 month payback.
• Improved internal tracking of customer documentation.
• Improved documentation tracking process to control the manufacturing documentation recall system that improved the efficiency and results of the process.
• Tollgrade Communications
• Received the Employee of the Month Award three times for outstanding performance.
• Increased process/department efficiency by streamlining quality control and customer service procedures.
• Met/exceeded industry standards during the internal validation process that resulted in an excellent success rate from third-party test laboratories.
• Implemented the use of an internal calibration unit that saved approximately 6,000 a year.