Summary:

• Specific Expertise:
• A healthcare certified professional with around 7 years of experience in Software testing and Quality Assurance on Windows Client Server environments, with an added Diploma in Software Testing. In-depth knowledge in Software development life cycle, system testing techniques and methodologies. Proficient in System testing, Functional Testing and Regression testing. Ability to handle a team of testers efficiently. Diligent worker with an eye for detail.
• Professional, Academy for Healthcare Management AHM-250 certified by AHIP.
• Professional experience in Software Quality Assurance, Software Testing on Windows and Client Server environments as part of total 13 years' experience in diverse industries.
• Experience in defining Test Scenarios and reviewing Test Cases, Test Plans, Defects, Traceability Matrix based on business, functional and technical requirements.
• Extensive experience in running various kinds of tests such as Integration, System, Regression and UAT co-ordination.
• Interact with Business analysts in understanding functional requirements.
• Expert in using defect tracking tools like Quality Center, SmartTrak.
• Good knowledge and experience in SDLC, Waterfall and Agile methodologies. Ability to handle multiple projects concurrently.
• Responsible for leading and supporting the project teams. Prepare status reports and participate in status meetings with clients.
• Proven ability to work efficiently in independent and team work environments, good interpersonal relations, strong communication skills, high level of motivation and a quick learner with an aptitude for taking responsibilities.

Technical Skills

Project Profile

Confidential

Projects Handled

Roles and Responsibilities:

• Worked with the business analysts to gather requirements in support of implementing systems.
• Analyzed and dissected business, system requirements and technical specifications to create and execute test cases for large business initiatives.
• Used SQL to extract data for testing purposes.
• Complied with SDLC System Development Life Cycle standards and prepared strategies, plans and procedures.
• Actively participated in walk through, reviews and user group meetings for quality assurance.
• Worked with business users, systems analysts, to create test cases to be executed for SIT and UAT.
• Developed and created detailed test plans for the surrounds applications via Quality Center
• Created and maintained test cases in Quality Center and actively participated in defect triage meetings.
• Identify functionalities to be added in the regression suite to be executed before the end of every release.
• Participated in Internal daily meetings and weekly status meetings with the client.
• Prepared Closure report at the end of each release.
• Prepared RCA at the end of each release and at the end of the year that helped in analysis of defect trends.
• Conduct knowledge sharing sessions with the team to ensure cross functional knowledge.

Confidential

• Client ICICI Prudential Mutual Fund
• CAS facility at Investor level has been enhanced across various Mutual Funds within the respective RTA. CAS generates and shares complete investment details of an investor across different Mutual Funds based on unique PAN no. of the investor. This saves the investor's time and cost.

Confidential

• Client HDFC Mutual Fund
• By updating and validating the IFSC code of the investor's bank, the investor gets an option of Redemption / Dividend Payout through electronic transfer of funds to his bank account directly, instead of checks. This process facilitates the client as well as the customers. The client gets the benefit of reduction in cost of printing the checks and improvement in the process of Redemption / Dividend by immediate settlement to the customers, thereby minimizing the chances of customer complaints / queries on fund settlement.

Roles and Responsibilities

• The major responsibilities in the project involve participation in Requirement Analysis, prepare estimation of stories planned in the sprint, prepare test plan based on the Functional Requirement Specification FRS , Test execution, Defect Tracking and Status Reporting.
• Participate in daily meetings to understand and present the status of activities planned and performed.
• Prepared Test case estimations to ensure effective utilization of time and resources.
• Prepared Test strategy documents at the beginning of the Project and test plan documents for every release.
• Thorough testing of the new and /or existing system enhancements and patches is done to ensure proper operation. Maintain an advanced level of knowledge and proficiency of designated systems and quality assurance processes and controls.
• Perform System integration testing, by interacting with various teams across locations.
• Test logging and reporting defects is done regularly to keep track of the bug life using SmartTrak.
• Database verification is done by testing the SQL queries.
• Coordinate internally with different functional teams Subscription, Redemption, Switch, Brokerage, Dividend and Customer Service process on data verification and validation for system integration check.
• Review RCA and prepare closure report at the end of every release.

Other Responsibilities

• Handled a team of 8 associates and responsible for their task allocation and project deliverables.
• Prepare and maintain Welcome Kit for new entrants to project co-ordinate seat /system allocation, ensure access to relevant applications /tools, Knowledge transfer etc.
• Efficiently manage the team In-charge of Resource selection, task assignment, deliverables rewards/recognition and performance appraisals of team members.
• Develop recommendations for areas of improvement write reports documenting findings and follow up on recommendations to ensure suggestions are implemented.
• Serve as a liaison with key business areas to ensure changes in business processes are updated in the documentation database. Identified gaps with business process owners including control process re-engineering.
• Conduct training sessions and maintain project artifacts in Share Point.
• Building and maintaining healthy business relations with high net worth and corporate clients, ensuring high customer satisfaction matrices by achieving delivery service quality norms.

Confidential

Roles and Responsibilities

• In-charge of Reservation and Issuance of tickets to passengers.
• Experience in SABRE QIK and other real-time reservations system.
• Respond to passenger's queries promptly to ensure customer satisfaction.
• Handled cash transactions and maintained Cash and Stock Registers.
• Hands on experience in making Tele-check in and city check in.
• Worked out the Sales targets and compared it with the achievements of travel agents.
• Made entries in the online system to ensure quick availability of data.
• Issued excess Baggage Tickets charged excess baggage at domestic and international level.
• Experience of working in Airport, cargo and city office
• Issuance of Airway bill for booking cargo.