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Quality Assurance Resume Profile

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Hartford, CT

SUMMARY: Established leader in public administration with significant experience in the start-up, management and oversight of facilities. Accomplished project manager with demonstrated expertise in new construction and renovations, bidding processes, zoning regulations, procurement procedures and collaboration with state and local agencies. Proficient in the development and implementation of policy and procedures with a consistent commitment to standards compliance. Effective communicator with proven abilities in public presentations.

EXPERIENCE:

Confidential

Quality Assurance

  • Direct the management of the agency's two secure juvenile residential programs. Responsibilities and accomplishments include:
  • Supervise, train and mentor the facility Program Managers
  • Monitor compliance with policy and procedures, the American Correction Association ACA standards and other pertinent federal regulations
  • Ensure physical plants' compliance with regulatory requirements, ACA and agency standards
  • Serve as the primary liaison to the programs' funder, specifically, the Connecticut Judicial Branch, Court Support Services Division
  • Collaborate with, and provide recommendations to, CPA's Deputy Director related to quality assurance, security risk management, facilities' development and maintenance, and regarding operational policies and procedures for secure and staff secure juvenile programs
  • Assumed the full leadership of the ACA reaccreditation process resulting in the' attainment of full ACA reaccreditation for two programs
  • Coordinated and successfully implemented Performance-Based Standards, a national model of community-based standards
  • Successfully completed several physical plant renovations for both juvenile and adult residential programs.

Quality Assurance

  • Directed the agency's quality assurance processes for the juvenile residential programs. Responsibilities and accomplishments included:
  • Directed the development and monitoring of key agency policies and procedures,
  • Provided technical assistance for the successful opening of four new residential programs
  • Represented the agency on zoning board applications and presentations with required building department approvals
  • Directed several requests for proposals RFPs for construction, renovation and security equipment in accordance with the State of Connecticut, Judicial Branch's procurement procedures and with the State of Connecticut, Department of Labor's prevailing wage standards
  • Directed a design build team with the architect and general contractor for the construction of a state-of-the-art juvenile residential program with emphasis on client and staff safety, security and surveillance systems, suicide prevention , the efficient utilization of space with an additional emphasis on building needs to ensure the direct supervision of residents
  • Directed agency projects for all capital fund expenditures at the agency's Washington Street Complex in Hartford
  • Coordinated the search process for locating appropriate buildings and zoning feasibility for potential sites for new programs
  • Recommended initiatives and practices which led to program quality improvements
  • Initiated and directed the implementation of a new employee training program.

Program Manager

  • Directed the successful opening of the agency's first juvenile detention center for females. Responsibilities and accomplishments included:
  • Served as the agency's direct liaison to the architects and general contractor
  • Finalized the design and selection of specialty products
  • Authorized payments of invoices based upon the completion of work
  • Prepared recommendations for final annualized budget and presented rationale to the funder, resulting in a significant increase in funding to meet operational requirements
  • Developed operational policies and procedures in accordance with funder and agency requirements
  • Coordinated the hiring and training of staff
  • Negotiated sub-contracts for the provision of food services, medical, mental health and educational services
  • Managed the daily operation of the program, receiving the first admission in January 2000
  • Selected as CPA's Program of the Year in 2003.

Confidential

Served in appointed and in non-appointed positions in the Connecticut Department of Correction DOC for twenty-one years. Achieved successive advancements resulting in the management of minimum, medium, maximum and super-maximum facilities at both the facility and central office administrative levels. Responsibilities and accomplishments included:

  • Directed the start-up and opening of a maximum security Reception and Diagnostic Intake Facility for sentenced adult males. Collaborated with architects, construction management firm, and other key stakeholders in the design and construction of a maximum security prison
  • Ordered and received over one million dollars in equipment
  • Served as the agency's lead liaison with local residents, public safety agencies and state government officials representing the region
  • Directed the agency's assessment and offender classification system, offender transportation, a central records unit, an interstate compact unit and a population management unit
  • Assisted in the planning, design and oversight of the renovation of space for several vocational shops with the Unified School District 1 of the DOC and in accordance with the State of Connecticut's Department of Public Work's building specification requirements
  • Assisted in the design of program space as part of the construction of a new minimum security correctional facility
  • Routinely managed ongoing projects with DOC's engineering division and on-site trades personnel
  • Provided comprehensive training at DOC's Training Academy, ensuring the provision of required training of DOC new employees
  • Provided counseling functions to inmates at a maximum facility prison for adult males, assuring their access to programs and treatment
  • Served as a correctional officer providing safe and consistent supervision of inmates at a maximum security prison for adult males.

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