Personal Summary

• Excellent customer service skill with positive whatever it takes attitude
• Strong organizational, analytical and problem solving and management skills
• Hard working and dedicated personality with high energy for IT industry and a good team player.

Professional Experience

Confidential

QA Tester/Analyst

Responsibilities

• Participated in various phases of the Project Life Cycle PLC to ensure customer business and technical requirements tested and validated
• Studied and assessed the clients systems and business processes.
• Participated in process improvement for the Testing Center of Excellence
• Tracked defects through remediation in ALM
• Ensured traceability of Test Cases and Scenarios to requirements
• Participated in the implementation of the Test Cases and Scenarios and provided pass / fail results
• Participated in Project Team Reviews for testing activities
• Created and adhered to process methodologies, policies and procedures for testing activities for both new project work and maintained and supported i.e. Test Strategy, Test Plan, Test Summary, Metric reporting, etc
• Participated in Peer Reviews for testing activities

Confidential

QA Analyst

Responsibilities:

• Involved in analyzing system requirement and developed detailed test plans for system testing.
• Designed and developed test strategies, test plan, and test cases.
• Monitored, maintained, and evaluated the application's behavior in different phase of testing.
• Conducted User Interface testing to evaluate the user-friendliness of the application.
• Performed security testing to keep the completely online customer access system process secured.
• Involved in regression testing by reviewing source code after each build.
• Performed functional and system testing to ensure it against given requirement.
• Designed and developed user scripts using Load Runner.
• Tested the application for multiple data using QTP.
• Identified the product related bugs and prepared reports and graphs using QC.
• Identified priority and severity of the defect identified.
• Analyzed throughput, response time, hit per second, transaction summary etc.
• Participated in meetings and reviews to evaluate documents, plans, code, risk, specifications, and approval process for project deliverables within deadlines.
• Perform Load, soak, and stress testing to analyze the performance of the system under load.
• Interacted with developers and users to resolved critical and major bugs.
• Performed Functional, Integration, UAT and System testing on the application

Confidential

Quality Analyst

Responsibilities:

• Created templates for Test Strategy, Test Plan, Test Case, Defect Report, Periodic and End of Project Reports.
• Supported lead in the implementation new tools HP QC, HP QTP within the Branch. Performed demos and orientation for projects moving on to the tools.
• Involved in GUI testing, Integration testing, Regression testing, Ad -hoc testing, Negative testing, End to End testing, Load testing and UAT- User Acceptance testing.
• Involved in Back end testing to write the SQL queries and execute the queries using TOAD.
• Worked with business stakeholders in creating user acceptance criteria and conducted/coordinated UAT.
• Responsible for defect tracking and reporting the defects, and also worked closely with the development team to ensure high quality and timely releases.
• Delivered most of sprints within 70 of estimated time, overcoming complex technical challenges to meet customers' business requirements.
• Involved in Issue assessment, Risk analysis and Change management to articulate and resolve the business needs. Worked on MMIS Medicaid Systems, including supporting efforts including response to RFP, Requirements Analysis Documentation, General System Design and Detailed System Design Documentation, participated JAD and JAR sessions of project life cycle
• As a QA created a Checklist as a process of Verification and validation test process.
• Involved in Collecting and importing test Data and its validation.
• Provided the management with test metrics, reports, and schedules as necessary and participated in the design walkthroughs and meetings.
• Worked closely with System Architects, ETL, Operations and other Quality Analyst teams to provide Use cases and Algorithms to satisfy Business requirements.
• Assured benefit structure was in compliance with HIPAA EDI 4010 and 5010 with ICD-9
• Worked with FACETS Team for HIPAA Claims Validation and Verification Process Pre-Adjudication
• Created Functional specifications for the 834 enrolment files with their changed benefits in the Medicare program.
• Involved in claim adjudication process of facets application.

Confidential

Owner/Manager

• Served as an Owner and Manager for the busy and profitable Gas Station/ Convenience store.
• Responsible for all running all retail sales, all required licenses, accounting, purchasing, employee management and all necessary to operate the station.

Confidential

Helpdesk Analyst

• Serving as an initial point of contact for resolution of desktop/workgroup/IT related problems in a 400-user environment.
• Provide the first level support to 23 remote locations across the nation with a high level of customer service it includes answering all helpdesk phone call and dispatch tickets.
• Troubleshoot, research, diagnose, document and resolve technical issues surrounding Windows NT, Windows 2000 Professional, Citrix Mata frame, Place mate, Davison, Sales Logix, MS Office, MS Outlook, Internet connections, and hardware/peripherals.
• Log in directly to the user's home and office PC for resolving their technical issues through Dame Ware and Go to Assist software.
• Cooperator with all five branches and 25 co-workers within the IT department as a helpdesk coordinator. Manage all shipping and handling within the department.
• Supervise all hardware, software, ghost images, data backup process and datelined project in daily basis.
• Taking the leadership for all printer issues within entire group includes cost evaluation, purchasing new equipments, service contract, toners inventory and maintenance.
• Track and Manage all IT purchases includes preparing requisition out of vendors' quote for the purchase order. Deal and negotiate with all vendors and their sales team. Supply and deliver all IT equipments to the all branches warehouse across the country.
• Help to manage all new hire/termination users and their account.
• Process and track all IT related invoices and expenses.
• Create and manage a comprehensive list of all the assets and product types that the organization owns and how many we have in each type.
• Track and manage IT assets across the entire organization and get accurate hardware and software inventory information
• Track all software usage and licenses. Purchase and process all basis software licensing. Minimize software costs by knowing exactly what we have and what we need.
• Track all support/maintenance contracts and lease agreements and get alerted when contracts are due for expiry by using outlook calendar.
• Playing a key role in the process of opening new offices and new acquisition within the IT Department

Confidential

Production Specialist

• Served as a Mail/Run Room Clerk, which includes shipping and handling, filling, sorting big volume payrolls to the client. Received a promotion to the IT Helpdesk Analyst within a year for best performance and Customer Service.