EXECUTIVE SUMMARY

• Around 7 years of IT experience in Quality Assurance with Quality Center
• Strong skills using, installing, and configuring all components of Load Runner including VUGen, Controller, Analysis, and Load Generators.
• Domain experience includes Banking application, credit card application and Web based applications.
• Analyzed the test results TPS, Hits/second, Transaction response time, CPU utilization etc. using Loadrunner Analysis, various monitor tools and prepare Test Reports
• Experience in Manual Functional, Regression, UAT and database testing.
• Experience in Software Development Lifecycle SDLC , Test Data, Test Environment and Test Management.
• In-depth knowledge of V-model testing process.
• Responsible for coordinating meetings, leading projects and to create formal presentations.
• Created and executed test scripts and test cases for validation of Business Technical requirements.
• Software/Systems used MS Office Suite, Windows 7/Vista/XP and UNIX.
• Executing SQL queries in SQL Plus.

TECHNICAL EXPERTISE

PROFESSIONAL EXPERIENCE

QA Test Analyst

• Tested various mortgage related applications to identify and resolve problems from an end users UAT perspective.
• In charge of testing mortgage software Net Oxygen against specified requirements.
• Accurately monitoring and recording results in test documentation for various web based and client server based applications.
• Developed and wrote test-plans, acceptance criteria, test scenarios and test-cases for interface testing between Salesforce and Net Oxygen.
• Designed and implemented new testing plans and programs to improve the quality of Net Oxygen mortgage software features such as Invoicing, Billing, Processing, Underwriting, POS, Funding, Closing, Post Closing, Withdrawal, and Decline in accordance with the business requirements.
• Responsible for identifying and isolating complex issues related to the interaction and usage of dependent parts of software.
• Analyzing, writing reports communicating results to colleagues managers.
• Monitoring the testing process and identifying and logging test failures in defect tracking tools such as JIRA and IBM Rational Clear Quest.
• Testing full product suite's, identifying problems resolving them with the development team.
• Responsible for performing any aspect of Quality Assurance including Software Quality Assurance, QA program Implementation, Testing, Verification, and Validation.
• Engaged in all levels of testing such as System, End-to-End System Test, User Acceptance Test UAT , Regression Test, End-to-End Customer Experience Test, Implementation Test, Integration Test.

Environment: SQL, SOAPUI and IBM Rational Quality Management, Rational Requisite Pro, JIRA, Clear Case, Ultra edit, TOAD, XML SPY and Clear Quest.

QA Lead

• Create test models for SIT testing plans, data and scripts including the identification, collection and/or creation of test data in agile environment.
• Testing functional and interoperability of the product and different mail classes which were associated with the application.
• Worked in coordination with other departments in implementing the quality standards and benchmarks- Developed new matrices and benchmarks of quality standards, directed towards improving performance of departments.
• To access and analyze quality deviations, and take corrective measures.
• Evaluated and compared performance of different departments to establish quality standards Worked closely with human resources departments to develop performance improvement programs and appraisals
• To review work of employees working on QA processes and application testing for adherence to prescribed quality norms.
• Procured QA software tools, developed QA procedures and established quality assurance methodologies/standards in order to clarify the quality objectives of the organization.
• Facilitate and/or participate in structured walk-through and peer reviews.
• Analyzing requirements of product from Quality Center.
• Writing Test cases and designing test cases.
• Test cases execution, reporting and verification of defects in Quality Center.
• Engaged in all levels of testing such as System, End-to-End System Test, User Acceptance Test, Performance Test, Non-Functional Test, Regression Test, End-to-End Customer Experience Test, Implementation Test, Integration Test.
• Educate staff about QA Quality Assurance standards, their benefits, and implementation strategies.

Environment: Quality Center, SQL, Oracle 11.0

Confidential

QA Test Engineer

• Validated and verified that solutions meet business, functional, and technical requirements in Agile environment.
• Maintains high level of knowledge regarding the core operating system for the State Farm Auto Change Management, Operations Support team.
• Maintains high level of knowledge of key bank applications.
• Provided testing strategy and planning, UAT environment monitoring and risk mitigation.
• Ensured timely completion of appropriate and accurate testing deliverables throughout the project life cycle.
• Designed, created, executed, and log results for test cases in IBM Rational Suite.
• Work with business and development teams in requirements and code reviews in SQL.

Environment: SDLC, IBM Rational Suite Requisite Pro, Rational Manual Tester, Clear Quest and Clear Case , STLC, MS Access, SQL, Active Directory

Software Tester

• Involved in defining test cases for various features of the JonesNet/JonesLink application.
• Involved in UAT testing of the product.
• Execute test cases, reporting and verification of defects in Clear Quest of IBM Rational Suite.
• Ensure Use Cases are complete and meet corporate standards
• Involved in development of manual scripts for the test cases in IBM Rational Suite.
• Involved in the development of Automation Framework.
• Involved in development of major functions that were reused in many scripts.
• Software/Systems used MS Office Suite, Windows 7/Vista/XP and UNIX.
• Executing SQL queries in SQL Plus.

Environment: SDLC, IBM Rational Suite Requisite Pro, Rational Manual Tester, Clear Quest and Clear Case , STLC, MS Access, SQL, Active Directory.

Test Lead

• Worked on unified system that is integrated into the IRS's modernized Infrastructure for the detection of fraudulent returns and refund fraud schemes to ensure timely issuance of refunds and credits that are legally due to filers, while preventing issuance of refunds and credits that are not legally due to filers. This integrated system shall provide the platform to implement the IRS' new business model to meet changing fraud detection needs, and to streamline the business processes.
• Served as a key member of software development team as the lead QA tester on development projects for government, DOD and transportation industry clients.
• Supervise a five-member software QA testing team in developing and implementing quality-assurance and quality-control methodologies to ensure compliance with QA standards, federal regulations and customer specifications.
• Responsible for ensuring the overall quality of software applications by performing functional and regression testing using established testing tools and approaches in agile environment.
• Defined test criteria's and goals based on business requirements.
• Developed test plans, cases, scenarios and scripts to ensure application functions to documented business requirements in IBM Rational Suite.
• In depth knowledge of business documents, financial transactions, operation methods, industry practices and legal instruments such as vouchers, leases, contracts, and wills, to develop information regarding the inclusiveness of accounting records and tax returns such as 1040, Schedule A, Schedule B, Schedule C, Schedule D and Schedule F.
• Work with project managers to define a reasonable execution schedule.
• Recognize trade-offs throughout the product development process to balance business objectives while maintaining release schedules.
• Responsible for providing all levels of test on a work effort System, End-to-End System Test, User Acceptance Test, Performance Test, Non-Functional Test, Regression Test, End-to-End Customer Experience Test, Implementation Test, Integration Test.

Environment: Quality Center, SDLC, IBM Rational Suite Requisite Pro, Rational Manual Tester, Clear Quest and Clear Case , STLC, MS Access, SQL, SAP and Active Directory.

• Manual Testing executed using HP Quality Center tool in agile environment.
• Understanding of SDLC, STLC and V V testing model
• Participated in meetings regarding project status and estimated testing activity, and developed testing schedule.
• Worked closely with the project teams to identify and mitigate project and testing risks, and translated business functional and technical design documentation into test scenarios, test cases and test plans.
• Identified training needs and mentored and peer reviewed test cases written by less experience associates.
• Coordinated testing activities and managed multiple testing projects while prioritizing tasks as necessary.
• Engage the business and technical partners in the test planning process to document the Test Strategy and approach.
• Coordinate test activities for SIT, UAT, and Performance Testing to remove duplication of test planning across the lines of business.
• Provide a single point of contact for gathering and communicating progress of test execution activities and close out tasks.
• Create a Test Plan, facilitate the test plan walkthrough and obtain test plan approvals.
• Schedule and facilitate test status meetings with the project team.
• Monitor defects for correct information, assignment, turn-around time and issue.
• Executing manual test cases based upon priority and severity.
• Execution of SQL SELECT queries.
• Test Data Sheets were prepared using MS Excel file.
• Peer reviews of Test Cases designed.
• Administered access to users at various levels in different software applications and Active Directory.
• Data Analysis, Extrapolation, Reporting, Trend Analysis, SharePoint and Data Mining of Service Level and Ticket Volume for Access Operation Centre.
• Generated weekly Service Level Agreement reports for Access Operations Centre AOC .
• Created accurate reports for departmental and management decision-making using MS Access, MS Excel and other reporting tools as necessary.
• Responsible for daily activities involving data mining, reporting and analysis to ensure customer service levels are maintained.
• Responsible to Analyzed and interpreted Service Level and Ticket Volume.
• Created forms in MS Excel for workload monitoring and queue management.

Environment: Quality Center, SDLC, IBM Rational Suite Requisite Pro, Rational Manual Tester, Clear Quest and Clear Case , STLC, MS Access, SQL, Active Directory.

Confidential

Interim Finance Manager

• Generated monthly consignment payment report and transmitted payments to artists.
• Reconciled bank statements and generated financial statements in SAGE software for board review and annual audits for CPA firm.
• Allocated depreciation, health insurance premium, Workers Compensation Fund and appropriate deferment of tuition revenue from fine art classes.
• Closed monthly G/L and A/P, maintained journal entries and accurately recorded ACH transactions.
• Managed bi-weekly payroll of about 40 persons and transmitting to PAYCHEX Inc.
• Processed all deposits and account payables approximately 100 checks per month .
• Managed over 1,000 accounts receivable and accounts payable while working directly with the internal and external vendors.

Customer Service Representative

• Communicated successfully with clients to motivate them to make payment promises on outstanding medical bills over the phone.
• Strategized and negotiated individualized payment plan options.
• Followed up with health care organizations to verify patient demographic information and submit information to insurance providers and legal department.
• Performed inbound/outbound collection calls via Predictive Dialer ranked in the Top 5 in the Collections Department, processed 180 inbound and outbound calls per day.
• Handled inbound collection calls, routed calls to correct departments and resolved customer service issues regarding credit and financing promotions meeting daily performance goal of 10 accounts.
• Collected and negotiated payment arrangements on accounts that were 30 to 260 days past due, adhering to FDCPA rules and regulations.
• Was selected to handle accounts that were 120 to 365 days past due, which were highly challenging and high value accounts.

Information Technology Administrator-Educational Technology

• Maintained software and hardware equipment worth 500,000,000.00 in running condition for staff, faculty and students use.
• Diagnosed and troubleshoot technical problems faced by users.
• Conceptualized the REFRESH database in MS Access for tracking inventory, acquisition, disposition and replacement through meticulous business planning and seamless execution.
• Administered computer based testing for incoming freshmen.
• Deployed more than 20 computer labs on campus for various departments right from