SUMMARY

• 8 years of experience in Software Quality Assurance and Software Testing of Client/Server, UNIX/Linux and Web based applications.
• Good knowledge on Software Development Life Cycle, Testing Methodologies and techniques.
• Conversant with all phases of Project Life Cycle including Requirement gathering, Analysis, Design, Development, Implementation, Testing, Software quality standards and configuration management and change management and Quality procedures.
• Experienced in developing scenario based test cases based on Use Cases, User Requirement Documents URD and developing acceptance test cases.
• Proficient in developing and executing Test Procedures, Test plans, Test Scripts, verification, test result validation, performing functional, usability and ensuring that the software meets the system requirements. Documented all phases of QA process.
• Solid Automation experience in Health Care / Insurance / Financial systems.
• Expert in working with NASCO Systems.
• Expertise in deploying J2EE applications on IBM Web Sphere application server thru Admin console as well as thru scripts.
• Expertise in creation and maintenance of Hybrid QTP framework combination of Data Driven and Keyword Driven automation approaches .
• Experienced in performance tuning and monitoring using Wily Introscope, Tivoli Performance Viewer, and custom written shell scripts.
• Experience in Backend testing of SQL Queries using Oracle, SQL Server and DB2.
• Expertise in Oracle, SQL database queries and manipulation using SQL.
• Experience in using various jQuery UI controls and corresponding Event handlers etc.
• Extensive experience in high volume Mainframe Testing and Mainframe environment like ISPF, TSO, File Aid/DB2 and In sync, QMF, SPUFI and CICS.
• Strong knowledge on different OS/devices Android, Android ICS, IOS, Win 7, IPad, Tablets and Mobile HTML.
• Experienced in software analysis, Requirements Management, Quality Assurance, Modeling, Configuration Management and Change Management..
• Proficient in Manual and Automated Testing of applications developed on Windows and Web Environment.
• Have an in-depth understanding and hands-on experience of various kinds of testing GUI application testing, Back End testing, Database testing, Front-end testing, Functional Testing, System testing on, Client-server, stand alone, and web- based applications with multiple server domains.
• Test expert at various levels/stages - Unit Testing, Integration Testing, Regression Testing.
• Sound experience in automated testing using HP tools such tool- QTP.
• Expertise in Bug tracking Tools like FTP, Test Director, HP Quality Center and Rational Clear Quest.
• Reviewed the Requirements for testability, conducted walkthroughs with developers.
• Experienced in working with business analysts, development groups in analyzing business specifications to resolve technical and end-user issues.
• Hands on experience utilizing SOAPUI for testing web services
• Hands-on experience in testing the Facets applications
• Self-starter and ability to adapt and learn new Technologies Quickly.
• Capable of working independently and/or as a part of the team with excellent inter-personal and communication skills in client interface and user training.

TECHNICAL SKILLS:

Operating systems: Windows 2000/NT/XP, UNIX/Linux and Mainframe

Languages: C, C , VB, PL/SQL, HTML, XML

DBMS : Oracle 9i, Oracle 10g, SQL Server 05, 08,08R2 12 DB2, MS Access

Testing Tools: Jira, Quick base, Selenium, X-table, Quality Center, QTP, FTP

Project Management Tools: Microsoft Project, Yourdon Methodologies

Others: TOAD, HTTP, HTTPS, MSOffice, Lotus Notes, Wily Interscope, MS Access, Visio, Power Builder MHS , SoapUI, Claredi, Fecilidi

EXPERIENCE

Confidential

Sr. Quality Analyst

Confidential is the state's oldest and largest health Insurer Company and is incorporated under Confidential statute as a not-for-profit, health Service Corporation. It only sells health insurance in New Jersey. Two of its subsidiaries sell dental insurance products in Confidential. It serves more than 3.6 million members. In 2010, the company processed more than 57.6 million claims totaling more than 13 billion for its members.Project involved creation, analyzing and testing Summary of Benefits and Coverage SBCs for all markets Consumer, Small group, Midsize, Public Sector and National.

Responsibilities:

• Responsible for designing, developing test scenarios, test plans and executing test scripts.
• Performed functional, Regression, and system testing as well as GUI testing.
• Developed and maintained automated regression test cases in Selenium Web Driver using Java programming language
• Develop Work plans, Estimates and schedules for multiple concurrent projects.
• Setup Automation framework, Involved in Functionality Testing and conducted Interface and Regression Testing during the various phases of the development using Quick Test Pro QTP
• Wrote and executed automated Data Driven VB Scripts in QTP for different test different scenarios that need to be tested for large set of data.
• Used Selenium IDE for Open source web testing.
• Developed and maintained automated regression test cases in Selenium Web Driver using Java programming language
• Executed automated Selenium scripts and reproduced failures manually
• Interacted with Business users and Technical team in providing clear solutions to requirements.
• Involved in writing Test Plan and executing the test cases using HP Quality Center.
• Involved in testing HIPAA EDI Transactions and mainly focused on 837 and 835.
• Manually created Intake forms received from Sales through the Product Administration Database to request a systemic SBC through the Admin Console Application.
• Created Automation Test Scripts using Jmeter and Parasoft SOA test.
• Performed quality analysis reviews of SBCs against Horizon source of truth documentation prior to sending to Sales for approval.
• Defects were reported to Developers using HP Quality Center and after rectification from Developers regression testing was performed.
• Loaded approved SBCs into the SharePoint SBC Repository for the down streams such as the Member and Sales portals.
• Handled all UCSW portal Service Requests SRs to resolve efficiently and close within the seven day mandated timeframe.
• Updated client team the weekly status of benefit inventory.
• Lead Smoke and functional testing effort that involved creation of test scripts/results.
• Utilized internal Lotus database system to report, track and resolve identified issues while testing.
• UAT testing performed along with call center managers to make sure that application meets their requirements.
• Involved in transformation of public sector accounts and national accounts to CPL.

ENVIRONMENT: Quick Test Pro QTP 10.0 , Mercury Quality Center, Load Runner, EDI, HP Quality Center, J2EE, SQL, PL/SQL, IBM Rational Functional Tester,UML,Selenium and VB , SOAPUI 4.0, Clear Case, MS Office

Confidential

Sr. QA Analyst / Tester

Confidential is one of the sub-branches of Southern Confidential application Online Patient Tracker application , which provides a centralized access to all the necessary resources in the hospital for Physicians, Nurses and other employees in the hospital. For the User's the Interface was a web-based one where they can schedule their appointments, search for Physicians, their bills and many more. This application helps the authorized administrators in the hospital to update the patient records.As a Quality Analyst I was involved in development of claim management data warehouse to assist claim professionals to analyze and administer the claims in an efficient manner. The operational data came from multiple sources and was then loaded into claim management data warehouse. Worked on the entire reporting process. Interacted with the ETL team, developer s and management.

Responsibilities:

• Participating in JAD Sessions, BRD Reviews, FS Reviews, and Tech Spec Review Meetings.
• Preparation of Estimations, Test plan, and Traceability Metrics Test cases based on the requirements from BRD FSD and uploaded to VSTFS.
• Responsibilities included setting up the test environment, defining detailed test requirements, write test plans/cases and developing test matrices for performance testing.
• Developing scripts using automated testing tools for regression and performance testing of the application. This role involves interfacing with developers.
• Developed and customized Mercury interactive Load Runner scripts to simulate virtual users.
• Worked with Load testing team, sysadmin team to identify performance bottlenecks using LoadRunner, Wily Introscope, and Tivoli Performance Viewer
• Co-ordinate with other members of the QA team and the development team for tuning the system for achieving the performance goals.
• Performed scalability load testing involving simulating load from multiple machines.
• Generated Vuser script to emulate concurrent users, inserted rendezvous points in the Vuser scripts and Created and Ran different Scenarios for the application.
• Used the parameterization option in Load Runner's Virtual User Generator to generate test-conditions for the dynamically varying bandwidth in the network.
• Generated an extended log with this parameter substitution to check its working using Load Controller.
• Analyzed the response time graphs over multiple iterations thus generated in Load Analysis.
• Internal External review of Test plan and Test cases. Build setup on Test environment and installation Testing.
• Executing BVT Test cases for validating the Build.
• Created Functional, Integration, and Performance Test Scripts using Jmeter HTTP Requests and REST Samplers
• Used to identify the queries which were taking too long and optimize those queries to improve performance
• Analyzed research on operational procedures and recommend changes for improvement with an emphasis on automation and efficiency.
• Involved in Web Services Testing using SOAP UI.
• Installed, configured SOAP UI to test web services using WSDL file given by Development team.
• Performing quality assurance functions covering the full software development life cycle, including development and implementation of test plans, test infrastructure and project plans.
• Worked with Adobe LiveCycle Designer forms to create intelligent forms customized with JavaScript
• Conducted overall quality assurance responsibilities including writing test plans, detailed test cases, test scripts, and test automation development, test execution, defect reporting and tracking, full documentation, and supervision.
• Wrote Test Plans in MS Word for Manual Testing, System Testing, Integration Testing, Performance Testing, Regression Testing reviewed their consistency with the business requirements.
• Designed Data Stage ETL jobs for extracting data from heterogeneous source systems, transform and finally load into the Data Marts.
• Performed White Box, Black Box, and Usability Testing
• Wrote Test Cases in MS Excel for user registration, access to training material, and activity log-in, reviewed the test cases and finalized
• Responsible for testing facets core application and UAT modules by following standard testing procedures
• Coordinated and ensured environment setup and availability of infrastructure required for testing.
• Reviewed colleagues' test cases for testing the development of online resume, uploading users' documents such as application and resume , browsing through jobs, selecting and applying for the jobs
• Used SQL to test various reports and ETL load jobs in development, QA and production environment.
• Documented the outcomes of all the testing in MS Word and MS PowerPoint.
• Conducted Functionality testing during various phases of the application using QTP.
• Executed Test Cases Manually, once the application is stable and documented the successful or unsuccessful completion of each test case in HP Quality Center QC for End-to-End Scenario based testing.
• Prepared PowerPoint slides of all the outcomes with the focus on defects and presented to the team of Business Analyst, VP of Human Resources, and the Developers
• At the end of the project period, a few defects with open status were sent back to the developers through VP and BA

Environment: Mercury Tools Win Runner 7.0, Test Director 7.0/7.5, MS Office, MS Visio, MS project, Load Runner 6.5/7.0, Quick Test Pro 6.5, Quality Center 9.0 , Wily Interscope 6, Adobe LiveCycle 7.2, Facets, NT/00, SQL, SQL Server, XML, SOAP UI 3.0

Confidential

Sr. QA Analyst

Confidential is the largest provider of local and long distance telephone services in the Confidential, and also sells digital subscriber line Internet access. The Application helps customers to check and get the information about their bills and other details regarding wireless, Telephone service and U-verse on their phones in the form of Apps and Website.

Responsibilities:

• Worked and Tested the Apps and Mobile site on I phone, Android, Win7, Win8 Mobile devices, I pad and tablets.
• Prepared automated tests within the keyboard driven automation framework.
• Responsible writing Test Plans, Test Cases and Test Scripts using manual and automated testing using HP Quick Test Pro QTP and Load Runner.
• Analyzed the Business Needs, Use Case and Functional Requirements for the Application.
• Involved in writing and execution of test cases and interaction with the development team to report and correct errors for every Version release.
• Used JQuery Ajax for service calls on pages to interact with the server for information.
• UI Interface for different apps.
• Reviewed Test Plans prepared by other testers and provided feedback
• Worked on problem solving and necessary specifications of the hardware, software and data resources for the software installation.
• Performed Functional testing and GUI Testing.
• Used Automation Tool Selenium to execute some test scripts.
• Performed system and functional testing of the application by creating and executing the HTML and Java Script test scripts in Selenium
• Identified and Reported Defects by classifying them based on severity and priority
• Performed Functional, System, UAT and Regression Testing.
• Used SQL queries to perform back-end testing of the database.
• Involved in testing Web services using SoapUI.
• Worked with the automation and data integration team integrating the system and developing utilities in support of the new software.
• Used Rational Clear Quest management tool to manage defects and change requests
• Automated the functionality and interface testing of application using QTP.
• Good knowledge about Object Repository in QTP.
• Used HP Quality Center for updating the status of all the Test Cases Test Scripts that are executed during testing process.
• Assisted in developing reports to, identify major roadblocks affecting timely completion of the assigned tasks, and to monitor progress
• Experienced the defect management tool, TFS for the bugs and defects.
• Worked on problem solving and necessary specifications of the hardware, software and data resources for the software installation.
• Identified and Reported Defects by classifying them based on severity and priority.

Environment: Windows XP, Windows 7, Android, Android-ICS, IOS, QC 10.0 11, HP ALM , QTP 10.0, Oracle9i, Toad, MS Access, Selenium, SoapUI, Web services, HP Quality Center, TFS, Rational Clear Quest, JIRA.

Confidential

Sr.QA Analyst.

Confidential claims application. This application accepts different claims like Medical claims, Dental claims, Pharmacy claims and vision claims from different vendors and route the claims into Batch Adjudication System and Online Adjudication. Here the Batch Adjudication System automatically adjudicates the claims and sends the files to Payment department. In the Online Adjudication system examiners will check the files and then they will move the claims to Payment department.

Responsibilities:

• Responsible for presenting metrics reports of daily open defects to the senior management and progress reporting against the test plans in order ensure business needs are met.
• used XML as input, have created Adobe LiveCycle Designer forms incorporating custom drop-down lists
• Performed Backend Testing by writing SQL statements using Oracle Database and DB2.
• Used Quick Test Pro as an automation tool for testing the applications.
• Defects were reported to Developers using HP Quality Center and after rectification from Developers regression testing was performed.
• Extensively used the Mainframes utilities like File-Aid, TSO/ISPF, QMF and DB2 Load for scheduling the jobs.
• Develop and automate Web Services API testing using SoapUI frameworks.
• Complete Backend API Testing was performed using Jmeter Test Automation Scripts and SQL queries to verify the Integrity of the database
• Validated the reports and files according to HIPPA enforced standards.
• Involved in creating X12 837 Professional, Intuitional and Dental Test Files to test the claim work flow of Adjudication Systems.
• Involved in testing HIPAA EDI Transactions and mainly focused on 837 and 835.
• Involved in creation and maintenance of Hybrid QTP framework.
• Involved in writing Test Plan and executing the test cases using HP Quality Center.
• Interacted with Business users and Technical team in providing clear solutions to requirements.
• Develop Work plans, Estimates and schedules for multiple concurrent projects
• Performed functional, Regression, and system testing.
• Responsible for designing, developing test scenarios, test plans and executing test scripts.
• Assigned the tasks of developing and executing manual test plans to support facets applications
• Conducting Daily scrum meetings for review and prioritize defects

Environment: Windows 2003, QC 9.2/10.0, QTP 11.0 , TSO/ISPF, CICS, DB2, Adobe LiveCycle, Facets, Oracle10g, TFS, Toad, MS Access, Claredi.

Confidential

QA Analyst.

The Customer Information System project extracts customer information from different geographically located databases and queries the orders placed by customers for telecommunication services. This application helps the customer support people to track the status and details of an order and update the customer order details into the system.

Responsibilities:

• Knowledge on all application modules in the Verizon Software for Home Customers and Business Customer Software installation.
• Prepared detailed Test Plan by understanding the business logic user requirements.
• Analyzed the Business Needs, Use Case and Functional Requirements for the Application.
• Developed SOPs for Validation Plan, Test Cases and Test Procedure.
• Involved in writing and execution of test cases and interaction with the development team to report and correct errors for every Version release.
• Develop automation framework for testing app on Android and iOS devices.
• Extensively communicated and guided the customer in software installation for Home or Business.
• Build and manage the overall test process, according to the agile methodology.
• Participated in Formal Reviews and walkthrough for preparing test cases.
• Created and maintenance of reusable functional libraries on VB Script using HP QTP and Perfecto Mobile.
• Executed the Test Cases and logged Defects with the help of HP Quality Center and assigned them to the development team and tracked them to closure.
• Involved in troubleshoot the Issues in UNIX box when testing the Application.
• Involved in converting manual test cases into automated scripts on HP Quick Test Pro QTP .
• Involved in Creating, executing, coding and enhancing the VB scripts using QTP for each individual functionality Regression testing of the application.
• Conducted the Functional, System, Integration, End to End, Performance, Regression, User acceptance UAT and implementation testing on the web application.
• Conducted functional and Regression testing on Java and Mainframe Applications.
• Used SQL queries to perform back-end testing of the database.

Environment: Windows 2003, HP Quality Center, UNIX/LINUX, QTP 10.0, QC 10.0, VSAM, OS/390, TSO/ISPF, CICS, DB2, Oracle9i, Toad, MS Access, Perl.

Confidential

QA Analyst

This application was developed for online transactions like accessing personal accounts, checking balances, payment of recurring bills, such as mortgages and loan payments, transfer of funds between accounts of its customers and also between this bank and other institutions, loan rates, other products and services, and correspond with the bank.

Responsibilities:

• Created and executed test plans for their Internet website application.
• Involved in developing policies and procedures to ensure web site release integrity.
• Analyzed the Functional requirements.
• Checked Functional test cases and technical specifications
• Created Test cases for each functionality and automated the bug free test cases for Regression Testing by using QTP
• Updated the Test scripts based on the application enhancement.
• Worked with development team to ensure testing issues are resolved.
• Has the proficiency of working on Windows Operating environments.
• Complete Web Services Testing was performed using Jmeter and SQL queries to verify the Integrity of the database.
• Follow project milestones and be responsible to create test data and executes test scripts and defining test plans from functional, regression and performance testing through acceptance for Web Services/APIs SOAPUI
• Used Rational Clear Quest management tool to manage defects and change requests throughout the process.
• Documented software defects by snapshot technique and recommended appropriate changes in the application.
• Responsible for updating test cases and logging in defects in HP Quality Center.
• Updated Traceability Matrix regularly.
• Perform installation, maintenance, support and monitoring of the system on the production environment.

Environment: QC, QTP, Lotus Notes, Oracle 9i, VB, ASP, HP Quality Center, Internet Explorer 6.0 and Windows 2003.

Confidential

QA Tester

Confidential is a global company that designs and manufactures electronic and bio-analytical measurement instruments and equipment for measurement and evaluation. Application is the service system to remove the dependencies on worldwide CSSG Customer Services and Support Group systems and to replace worldwide CSSG systems with a leading technology solution that will provide a strong foundation for Agilent's Service organizations.

Responsibilities:

• Involved in reviewing Requirement Documents and Preparing Test Plans
• Wrote complex SQL queries to validate backend functionality of the application
• Scheduled both internal and external meetings involving interaction with Client, and the business and data team to resolve the issues evolved during debugging and testing.
• Participated in Validation plans per the business requirements document.
• Interacted continuously with developers and Validation team to maintain schedules for release, bug fixes and other issues related to the system
• Performed Black Box Testing for the customized version
• Responsible for creating and execution of automated test scripts using Win Runner and Load Runner
• Tested the Application in UNIX test Box.
• Performed Functionality Testing, and GUI Testing using Win Runner
• Performed Oracle tables update and maintenance, extracted information and exported data to other software applications.
• Developed tests to simulate various Virtual Users, with varying user data for load testing using Load Runner
• Responsible for configuring various performance monitoring tools like Wily Introscope
• Performed Data driven Testing and Regression Testing after every new builds.
• Involved in writing scripts and functions in TSL using Win Runner
• Identified, analyzed, and documented defects, errors, and inconsistencies in the application using Test Director
• Interfacing with the management to develop user profiles to simulate real time workload

Environment: Win Runner, Test Director, XML, HTML, UNIX, Excel, QTP, Oracle 9i, MS Access, Visual Basic, MS Office Suite.