Professional Summary

• 5 Year of Software Testing and 20 years of IT experience Mainframe and PC.
• Testing for all EXOTRAC navigation software on consumer electronic mobile devices, transportation/logistics software, proficient in Client/Server and Web based applications.
• Mobile Testing using Intermac CN50, Motorola i365, Android and SAMSUNG Tablets.
• Test Websites Wireless experience
• Hand on experience of Software Development Life Cycle SDLC and Software Testing Life Cycle STLC in Requirement gathering, Analysis, Design, Development, Implementation and Testing Methods like Waterfall Agile/Scrum.
• Experience in various domains like Logistics, Financial, Insurance, E-commerce and Banking industries.
• Expert in Manual and Automated Testing using tools like Quality Center, Quick Test Professional.
• Involved in preparing Test Plans, Test Scenarios, and Test Cases by reviewing Business Requirements, Software Requirement specifications.
• Experience in Test Designing, Planning, Scheduling, Defect reporting and tracking and Test result analysis.
• Expertise in Sprint Planning, Sprint Review, Daily Scrum and Retrospective Meetings.
• Developed the Test case Repository that contained the pool of Regression Test cases of the business critical components for building the Automated Regression Test suites.
• Preparation of Test Data for positive and negative scenarios.
• Experienced in logging defects and provided verifications on fixes in multiple environments, and communicating fix success, failures, status updates as appropriate using Bug tracking Tools like Quality Center.
• Managed and coordinated QA review meetings.
• Excellent documentation skills and problem solving skills with a strong technical background.
• Quick learner and excellent team player, ability to meet tight deadlines and work under pressure.

Technical Summary

Professional Experience

Confidential

Responsibilities:

• All wireless Mobile device Nokia Music center LTE - 4G Android and iPhone
• Develop QA test plans
• Implement test plans, and test the quality of software products.
• Work closely with the Development team to insure the effectiveness and quality of the components and systems developed
• Communicate with users regarding software defects
• Experience of reporting tools / reports testing
• Developing and executing quality assurance test scripts, tests plans and checklists
• Environment: MS Office, CDMA, LTE and GSM, 3G, 4G

Confidential

QA Tester

Responsibilities:

• Mainframe Software Testing Concepts, TSO ISPF, DB2 FileAid, XML, MQ Quality Center, MS Office Suite
• Develop QA test plans
• Implement test plans, and test the quality of software products.
• Work closely with the Development team to insure the effectiveness and quality of the components and systems developed
• Communicate with users regarding software defects
• Experience of reporting tools / reports testing
• Developing and executing quality assurance test scripts, tests plans and checklists

Environment: Mainframe, TSO, ISPF, JCL, VSAM, DB3, SQL, QTP, QC

Confidential

QA Analyst for Exotrac System

This is a Mobile Web-based application for logistics Trace Management and Lot Management system. QA Tester is responsible for executing the test procedure and ensuring that all pre-test and operational test steps are executed in the planned order. The TESTER ensures that any test anomaly or failure is documented on the Test Log Sheet and that changes to procedural steps are documented and incorporated for final revision and document control. The TESTER Test Report will include the Test Log Sheets and Problem Reports that fully document any anomaly or failure that occurred. The TESTER ensures that all test issues and concerns before, during, and after test execution are communicated to the TD for disposition and visibility.

Responsibilities:

• Test all EXOTRAC logistics tracking software and Administrator for all accounts
• De-install / Re-install Wireless app JAVA on Intermac CN50, Motorola i365, Android and SAMSUNG Tablets
• Technical Support to engineering teams. Expert level diagnostic investigation of customer-impacting network issue and provides technical leadership / guidance and advice to other engineers who are diagnosing, troubleshooting and repairing complex computer systems.
• Develops and implements technical training programs as needed. Create manuals for system.
• Analyzes, design, reliability and maintenance problems to vendor organizations and provides design improvement recommendations to improve the customer experience or ease of operation long-term

Environment: QC, QTP, Ms Office, System Architect, .Net, Java

Confidential

QA Testing and Technical Support:

Knowledge base software that supports schools and University to monitor student's activity and productivity from your firm's compliance department and assists them in providing solutions for managing users. Car dealer finance software to calculate monthly payments. Retail and shopping cart checkout.

Responsibilities:

• Responsible for interpreting functional requirements and creating/maintaining test scenarios and scripts in QC, along with data preparation and System and Product Test execution responsible for development of stress and performance test plans, requiring analysis of non-functional requirements and gathering of relevant data for results reporting ability to execute Performance Tests and analyze and report on results. Knowledge of a defect management tool
• COMWEB Software Testing, proficient in Client/Server and Web based applications
• Technical lead on the supported systems and platforms
• Provide day-to-day support for escalated voice and data network related issues. And facilitate the restoration of normal operational services with minimal impact on the Customer within agreed service levels and business priorities.
• Identifying problem accurately when necessary escalate internally if resolution is not within timeframe update Service desk for progress on incident
• Coordinate with external vendors, customer IT team users for problem resolution, service change request.
• Should provide consistent, reliable, friendly honest service to customer

Environment: MS Office, COMWEB System, QC, QTP, and Load Runner

Confidential

Technical Support Tier 2 :

Responsibilities:

• Helped solve customer's networking problems using telephone, e-mail, and/or online live chat.
• Provided hands on customer care initiatives including provisioning, installation, online billing, tech support, and detailed account management.
• Basic Computer Hardware Installations.
• Followed Basic UNIX Commands to debug computers.

Environment: UNIX, Windows NT/XP/2000

Confidential

Sr. Network Technician

Monitor Network and support ATM machine all over USA. Technical support for all networks.

Responsibilities:

• Provided intelligence of communications equipments, systems, and network to representatives
• Used advanced diagnostic techniques and tools to detect and correct network level issues.
• Operated advanced communication equipment such as Motorola FRADs, Cisco Routers and more.
• Worked as a team to interact with different vendors and customers.

Environment: Internet Explorer, Windows XP, Microsoft Word 2003

Confidential

Senior Computer Operator and Programmer:

Confidential is one of the top credit card issuers in the US. The company has nearly 50 million customer accounts and provides mortgage services, auto financing, and credit insurance. The company offers credit cards with a variety of annual percentage rates, credit limits, finance charges and fees. Products range from platinum and gold cards for preferred customers to secured and unsecured cards for customers with poor or limited credit histories.

Responsibilities:

• Mainframe Computer Operator and Programmer
• Maintenance and Operation Duties

Environment: Mainframe, MVS, VSAM, DB2,Windows 98, HTML, MSOffice.

Confidential

Operation Manager:

TCS is a big stock market and Software development on mainframe AS/400.