TECHNICAL HIGHLIGHT EXPERIENCE

• Windows 3.x, 95, 97 NT3.5/4.0 Server, Windows ME, XP, Vista Ultra, VPN, VNC , WAN, FTP,
• Novell 3.x, DOS, VMS/Digital DEC VAX 11/780, JES2, AS400/Q Shell Interpreter, Risc6000, IBM 2250-CRT Terminal, IBM 1420 High Speed Bank Transit System, 1962, IBM 5922 Low Speed Magnetic Ink Character Recognition MICR Reader, IBM 4683 POS workstation with token ring network, with an IBM AS400 server to be in the Network, IBM 4690 OS, POS used by Supermarkets, Chain Drug Sales Applications, 1996, IBMs Thin Clients connected to their server via a computer network, MS Outlook, MS-Exchange
• UNIX SCO, VI Editor, HP-UX9000x, SUN/OS Solaris 2.5x, Apple, Macintosh, MS/SQL2000/2005

APPLICATIONS:

Quality Assurance Analyst

Platinum, Skyline, Great Plains Accounting Software, QuickBooks, Peachtree, Mass 90, 200, Timberline, PeopleSoft HR/AP/AR, GL, Purchasing, TurboTax, Clarify, Goldmine , Oracle, Informix, Sybase Crystal Reporting-eBusiness Solutions/Management ecommerce, Visio 50b, PeopleSoft HR Module, Lawson Software Financials

Quality Assurance-Application Testing:

PVCS Manager 6.5, MapInfo Professional v6.0, Borland's StarTeam 2005, SQA Robot Support Magic defect tools, Web Browser Interface Testing, Automated Testing Tools: Borland's SilkTest, AutoTester, Mercury WinRunner, TestDirector, LoadRunner, Compuware, TestPartner, QA Center Seapine Testing Software QA Wizard, TestTrack Pro Automated QA Software TestComplete 4.0 Empirix Software e-Tools , Borland's Visual SourceSafe VSS Report Queries generated through Access Database, Adobe Acrobat 7.0 Professional, CTI Computer Telephony Integration.

Web Development:

HTML, DHTML, HTML5, Adobe Macromedia 6.0, FrameMaker 7.2, Adobe PDF, Java Scripting, C , VB4, ERP, BtoB, BtoC, Remote LAN Access, Network E-mail programs, Network integrated applications, TCP/IP, IPX/SPX, NIS, JCL, CICS, VPN Virtual Private Networking , Microsoft Dynamics CRM 3.0, SNMP Simple Network Management Protocol LAN Local Area Networks Network Management FTP, MS Outlook, MSExchange, VanilaSoft CRM, Zoho CRM, Microsoft Great Plains Dynamics CRM, Salesforce CRM, Platinum CRM, Five9 CRM.

Confidential

Quality Assurance Analyst

Implementing a Quality Assurance Division for a company in the banking/mortgage industry. Researching QA Software Tools that will integrate with 3rd party applications running in a Microsoft Windows Environment using MySQL, SQL Server 2003/2005. Borland's Star Team 2005, Source Repository and other in house and 3rd party developed applications. Creating Test Cases and Test Scripts from Business Unit Requirements. Working with the Business Unit for value assessment results. Quantifying the automated software for the IT development division. Tools: WinRunner, TestDirector, LoadRunner.

• Testing software to analyze client-server and web based architecture.
• Experience in testing the web interface and backend infrastructure.
• Software tools that integrate with third party test automation applications.
• Work with Lawson Software LID, Technical Foundations, Systems Administration, Database Administration modules. Lawson Human Resources, Kronos Time Attendance, Labor Tracking software, Financials, Supply Chain, Procurement.
• Involved in the decision of purchasing automated testing software
• Tools easily consolidate test infrastructure and provision test configurations on-demand to support both manual and automated functional, configuration, and regression testing.
• Launch test configurations on-demand via a self-service portal all without burdening IT
• Installation of Medical Applications at Hospital sites.
• Travel to client sites. Install Lawson Software Client/Server on UNIX platforms, IBM6000/AIX, HP/UX ver. 11, SUN/OS, WindowsNT-4.0, 2000.
• Tested new installation of COBOL compiled to run LID on the client/server.
• Train corporate clients at Lawson Company training centers and client company locations on implementation fundamentals and utilization of the software. Connectivity to RDBM's as Oracle, Informix, Sybase, etc. Email Lotus Notes, Outlook, UUCP, SMTP, FTP/TCP/IP, Web Intranet/Internet, HTML, SEA, ERP, E-Business Solutions/Management, E-Commerce.

QA Testing/Business Analyst Consultant

• Testing on Client/Server banking software, for Y2K, new and modified financial applications using WinRunner, TestDirector, LoadRunner. Writing and modifying Test scripts along with generating and closing out defects.
• Responsible for signing off completed application once approved by me. Printed tested report findings of modules to client. Checking the functionality of 3rd party software in-house developed for Mortgage division, Legal department, and help desk support applications.
• Working directly with programmers and banking managers. Operating system used Windows NT4.0. Great Plains gain partner, and help desk support.
• Call center operations and management, inbound and outbound customer interaction.
• Teller Customer Service drive-in: handling window payments, deposits, cash withdrawals, money orders, bank checks
• Accounts Payable, Accounts Receivables, General Ledger, Chart of Accounts, Coding, Invoicing, Purchasing, IBM, NCR/279.
• Medical Customer Service Inbound call center physicians network
• Back room verifier of daily funds, disbursements of teller cash, verifier of teller cash drawers, balancing daily closeouts
• Assisting customers in new accounts, checking and savings, selling and educating of new products
• Informing customers of KEOGHs, IRA's Money Markets, various financial packages, interest rates
• Proven track record with experience in relationship management and the ability to cross sell face to face or by phone.
• Ability to determine and analyze small business and customer needs to match products and services accordingly.
• Mortgage Loan Processor at ARC Mortgage Company, Union Savings Bank, Atlantic Savings Loan. Gathering information about applicant applying for mortgage loans, checking with credit bureaus.
• Liaison between bank, mortgage company and applicant
• Report generation Crystal software
• Working with government loans, Conventional, FHA, Fannie Mae, equity loans and other areas pertinent to developing the entire package submitted for loan approval to underwriters.
• Explaining interest rates, equity loans, defining priorities and goals.