Summary Detail-oriented documentation specialist with over twelve years of experience and an advanced background in quality assurance, designing, preparing, implementing and managing records and processes in the science and information technology fields. Highly motivated process improvement lead and a valuable business development team facilitator and problem-solver. Deep expertise in managing documentation on CMMI and ISO 9001:2000 certification-required federal government contracts.

Skills Knowledge base Records Manager using SharePoint to capture, manage and control artifacts SharePoint site ownership, design, administration, permissions management, and Quality Assurance QA Lead Software and systems-related technical writing, Standard Operating Procedure SOP development, and document change management, Systems training teaching lessons, class plans, case scenarios, development of educational materials such as user manuals, quick reference guides various Business development and proposals, RFPs, compliance matrices, recruiting and resource skills assessments Business and corporate process development, management and improvement Expert process preparation for annual government audits FISMA, A123 Configuration and workflow diagrams Past performance analysis Experience Business Process and Quality Assurance Manager, CONFIDENTAIL Business Process and QA Manager responsible for supporting three successive contracts while at the agency, centered on data center and IT infrastructure support services. SharePoint Administrator for the program's various libraries, workspaces, and collaborative tools. Responsible for building, designing and maintaining libraries, permissions groups, site structure, content management and overall records management. Spearheaded the following major efforts at the NSF: Designed, developed and implemented a data management system with auto-alerts in SharePoint to alleviate the administrative obligations of the COTR in managing Federal Badge expiration for 80 employees Developed an automated risk management tracking system in SharePoint. Worked with developers and defined requirements for developing an electronic form, using InfoPath. Populated the new system with archived and current data, and developed and provided systems training for over 30 employees Performed migration of SharePoint 03 site to SharePoint 07, including requirements analysis for new site and implementation Coordinated electronic Incident Report IR form creation, coordinated with stakeholders to gather and manage requirements, and worked with SharePoint developers to have the form developed in InfoPath Kent, Page 2 Coordinated and performed a static IP data reconciliation effort, in support of the Lead NSF Computer Specialist, reconciling inactive hardware with assigned static IPs, and Static IP requests in the Siebel 7 database, with the IP Track and IP Plan Static IP record databases Supported the MS Word 2007 software upgrade pilot group as a subject matter expert SME performed gap analysis, made recommendations regarding instructional handouts provided for new users of the upgrade Migrated network drive objects to onsite Collaboration Portal, including data mapping and analysis, data quality assurance, data scrubbing, and data retention policy record management Supported agency-wide implementation efforts of the following communication systems, with technical writing and quality assurance review, and system diagram design Mobile Device Management MDM system roll-out, supported with end-user documentation, quick reference guides Google email pilot, developing end-user documentation, fundamental in the implementation of the pilot, as well as the development of test cases for the pilot group Microsoft Lync, supported with end-user documentation, quick reference guides Accellion Large File Transfer Solution, supported with end-user documentation, quick reference guides Associate Business Systems Analyst/Document Specialist, CONFIDENTAIL Supported Federal Government Contracts Environmental Protection Agency EPA , Department of Housing and Urban Development HUD , and Federal Trade Commission FTC . Supported Federal Systems Correspondence Management System CMS in support of the Environmental Protection Agency EPA Total Estimation and Allocation Mechanism TEAM in support of the Department of Housing and Urban Development HUD AT Workflow in support of the Federal Trade Commission FTC Lead Technical Writer for all systems development teams and Project Managers: Managed end-user documentation, created templates, provided test-case content verification, document QA reviews. Used screen capture software to isolate images related to testing scenarios and defect documentation. Updated system interface graphics using Photoshop and Illustrator to modify buttons, backgrounds, tabs and page layouts Managed requirements and developed test scripts, performed quality control testing of trouble-ticket remedies, and developed cosmetic re-designs of system interfaces. Performed all authoring, editing and formatting of documentation as it pertained to the software development lifecycle and all peripheral project documentation Assisted project leaders with Functional Requirement Documents FRDs , System Subsystem Specifications SSS , Requirement Traceability Matrices RTM , consolidating client Work Request WR data and documentation Supported Corporate Headquarters Quality Assurance and Document Management Team as the Configuration Management CM Documentation Specialist, in support of the Mission Assurance Group: Analyzed, designed, re-formatted and updated documents Document QA reviews, change management, reports and presentations, using MS Word, Excel and PowerPoint and managed all records in SharePoint Utilized ISO 9001:2000 and CMMI Standards for documentation and process development Supported the business development team with material preparation for briefings Compiled Monthly Status Reports MSRs , performed quality reviews and updated content Kent, Page 3 Executive Coordinator/Systems Trainer, Supported MDA contract: Editor and graphic designer for the directorate newsletter, provided graphics, layout designs using MS Publisher and Photoshop InDesign applications and content QA. Worked extensively with MS PowerPoint, formatting presentations for critical government IT business development initiatives and Sources Sought responses for DoD proposal efforts Conducted systems training and developed a MS Excel instructional guide for classroom training sessions. Provided one-on-one student assistance during computer lab instruction and developed quick-reference guides Supported L-3 Headquarters Human Resources Department: Developed a guide for the corporate intranet, documented all protocols, navigational instructions and screens, using MS Word, Photoshop and screen capture software. The guide was adapted by the corporate HR department for new employee orientation Designed a reference guide for candidates, documented procedures for open job requisitions in the L-3 Corporate Career center Supported Headquarters Business Development ventures to include providing analysis and feedback on content, and reviews for conformity to proposal standards, for government IT contract proposals with the Department of Defense DoD Created and tracked metrics, elaborate slide presentations both for print and screen projection, and documentation and training material for dissemination and web-display Executive Coordinator/Systems Tester, Conducted an overhaul of user documentation for the company's flagship software application Authored and executed test scripts, tracked results for success and failure Established a library of re-useable scripts for version and service pack testing Designed and tweaked graphics for the proprietary software package, icons, screen panels, Web banners, and splash screens Generated component templates, revamped formatting and layout, edited content for style Assisted the CEO and COO in project scheduling and resource management, regarding business development and project staffing Established a template for responding to client requests for test scripts specific to their needs Designed a standardized format for monthly internal updates, such as client specific training, department reports, and training exercises Coordinated project staffing and provided end-user technical support