Confidential

MI Analyst

• Liaison to the SAP IT Data Services team to identify impact of system changes.
• Create and maintain data flow documentation for assigned functional areas.
• Recommend efficiency improvements with respect to current data extractions, manipulations, and reports
• Complete ad-hoc information requests requiring queries out of the various reporting tools/data sources such as BO, BW and SAP FS RI and FS CD.
• Assist with specification development in support of new system deployments and enhancements SAP systems.
• Monitor balance and control reports, perform reconciliations, research out-of-balances and worked with functional area and IT department to triage and resolve issues as needed.
• Providing UAT testing support for all reports.
• Tools and Skills: Desktop, Client Server and Web Based testing
• Quality Center, Microsoft Visual Studios, Microsoft Team Foundation Server, SQL. SAP FS RI, FS CD, Sharepoint Repository, Business Objects, Business Warehouse, Informatica

Confidential

Sr. QA Analyst

• Consulted and assisted project teams as the subject matter expert for Master data for SAP data
• Verified SAP master data view, table and element level data mapping
• Ensured the quality and integrity of all software application testing of projects assigned Participate in daily Agile Scrum process
• Documented high-level test plans and detailed test cases from requirements and other related documentation
• Documented and executed test cases, analyze test results utilizing, Quality Center, Visual Studio Team Foundation Server and Microsoft Test Manager
• Executed Web and SAP CRISS functional, conversion and regression testing.
• Tracked, monitored, and prioritized testing issues bugs , and interacting with developers to understand and resolve defects.
• Performed data validation via Business Objects and Business Warehouse.
• Validated web services using SOAP UI
• Provided daily status reports and test results.
• Developed test cases, validation, and evaluation to ensure data integrity new and modified financial reports
• Executed automated regression testing via Microsoft Visual Studios.

Confidential

QA Lead Analyst

• Managed the testing implementation of SAP FS-RI and FS-CD
• Created and managed team test case inventory
• Worked proactively with members of project team to find and fix defects in our product architecture
• Analyzed defects / test results to identify events leading to a failure and root cause analysis
• Provided defect tracking processes, defect reporting, and dissemination of QA information
• Delivered testing and project presentations to project team members
• Developed detailed test plan including detailed scenarios, test summary, traceability matrices and test cases, workloads, environment info, etc.
• Tools and Skills: Desktop, Client Server and Web Based testing
• Quality Center, Microsoft Visual Studios, Team Foundation Server, SQL. SAP FS RI, FS CD, Sharepoint Repository

Confidential

QA Validation Team Lead

• Create and enhance test plans, test cases test summary, traceability reports
• Coach and supervise team of 8 analysts responsible for the testing approach and technical issues
• Develop and maintain reasonable LOEs and time line estimates
• Organize and prioritize group tasks and allocate resources for key project initiatives.
• Develop and maintain appropriate metrics to monitor quality in the development process.
• Perform audit inspections and review project documentation at points throughout the development life cycle of a project to ensure all deliverables, processes, business rules, assumptions, and change requests are addressed.
• Monitor and provide defect tracking and detailed root cause analysis for test reports.
• Assists with the review of project artifacts Requirements and Functional Specifications to ensure quality and completeness. Tools and Skills: Desktop, Client Server and Mobile/Web Based testing
• Test Complete, SQL. UNIX, Sharepoint Repository

Confidential

QA System Test Manager

• Analyze Business and System Requirement Document to initiate and develop Test plans for end to end testing
• Audit and modified test cases based on requirements and business process
• Implemented and trained Life Cycle Methodologies to include planning, capturing, creating, executing, reporting and tracking defects
• Lead and Manage QA Resources offshore and onsite through System Testing assignment
• Conducted daily meetings via Global Web Conferencing to tracked defects with the Rational Clear Quest test management tool
• Facilitate and manage Defect Management Defect status, Root Cause Analysis and Triage Meetings using Rational Clear Quest
• Coordinate with offshore development team, on-site business leads and assisted the project management on maintaining project schedules based on requirements.
• Manage Web application testing mainly for browser compatibility and operating system compatibility, error handling, static pages, backend testing and load testing.
• Monitors daily progress of weekly release and reports to Program Manager
• Provide daily Status of defects/CR delivered in the release
• Responsible for developing and executing automated solutions for Rules Based Engine using Selenium automation tool
• Ensure that engagement work products and deliverables are of the highest quality to ensure client satisfaction
• Lead the internal test case review test case execute, track and report on the system tests development and execution analyze test case results and communicate status to the client
• Lead and manage the team's development activities according to customer requirements
• Created and used Test Matrix and Traceability Matrix
• Developed testing strategy for multiple projects using Microsoft Project
• Coordinated and supported implementation of Functional, System Smoke and UAT Test for MMIS Software System
• Transfer knowledge, monitor engagement team performance, and provide feedback on the team
• Tools and Skills: Desktop, Client Server and eCommerce/Web Based testing
• Rational Manual Tester, Clear Quest, SQL. UNIX, Sharepoint Repository

Confidential

Lead QA Analyst

• Lead QA Resources off and onsite through technical testing assignments
• Lead and facilitated test plan and test case review meetings, maintain testing issues lists and follow up as necessary facilitate integration testing and coordinate testing efforts across multiple teams and platforms.
• Created Test Strategy and Test Planning document via Quality Center
• Coordinated Onsite and Offshore teams for test prep, test planning and execution
• Utilized Quality Center to produce reports, manage defects and create test plans based on End User requirements
• Coordinated daily status meetings with the appropriate team members and stakeholders
• Managed project timeline and financials to ensure project hours and effort does not exceed budget.
• Worked with SQL Developer for accessing Oracle Database to write SQL statements
• Validated and updated XML transactions for inbound and outbound files
• Managed day to day processes related QA tester areas of responsibility
• Creates and maintain project work plans using Microsoft Project:
• Used internal POS testing tools to simulate Credit card, Debit Card, Prepaid card, Reward Card and Gift Card Transactions
• Coordinated and executed Smoke testing, UAT, System, and Regression testing.
• Managed vendor relationship for offshore Global testing team.
• Developed testing strategy for multiple projects using Microsoft Project
• Coordinated and supported implementation of Functional, System and UAT Testing CRM and POS software

Confidential

Sr. QA Analyst

• Created test case scenarios from functional business requirements, maintained and updated test suite in Mercury Test Director
• Coordinated boundary system meetings relating to Siebel, B2B, Middleware, and other Special Order Systems
• Served as functional SOSI and Special Services SME
• Served as Test Director System Admin
• Managed repository of test suites for new functionality and Ad Hoc, Regression Testing and Functional Testing
• Responsible for automating the User Interface using QTP
• Lead other analyst in the development and execution of test case scenarios for Siebel based products. Facilitated daily defect meetings
• Supported the implementation of Functional, System and UAT Testing front end and backend systems
• Managed related defects and provided technical direction to Siebel functional configurators,

Tools and skills: Mercury Test Suite, i.e. TestDirector, LoadRunner, eCommerce/Web Based testing

Desktop, Backend Client Server. SQL

Confidential

QA Coordinator/ Web Solutions Group

• Coordinated testing design and developed test plans for multiple web applications during all development phases.
• Developed, executed and maintained manual and automated reusable test plans.
• Managed repository of test suites for new functionality and regression testing. Coordinated and executed UAT, System, and Regression testing.
• Ensured tracking and follow-up resolution of errors during testing.
• Performed manual testing including Black Box and White box testing. Experience in performance, load and stress testing of system by generating web traffic and performing sensitive measurements using LoadRunner.
• Strong skills in performing Unit Testing, Integration testing,
• Developed and managed project plans with detailed timelines of the testing efforts involved for each release.
• Managed deliverables, resources, test schedule status and Quality Assurance elements for projects that span multiple functions.
• Implemented improvements into test processes and practices as a result of weekly QA meetings, requirement reviews, and defect and deployment meetings.
• Tools and skills: Mercury Test Suite, i.e. TestDirector, LoadRunner
• Desktop, UNIX, Client Server and eCommerce/ Web Based testing

Confidential

Web Development Business Analyst

• Analysis, design, testing, and documentation of web applications.
• Assisted in the implementation phase of deployment.
• Researched business needs and recommended solutions to issues.
• Provided on-the-job system training and assistance to members of the provider community on an as-needed basis.
• Assisted operational areas with knowledge transfer and implementation planning.
• Served as Project Business Analyst subject matter expert.
• Conducted requirements walk-throughs, obtained business artifact sign offs, and participated in technical design and quality assurance plan review and sign off.
• Created and executed test plans for Web-Based software and integrated publishing systems.
• Verified technical system specifications met business requirements.
• Design of prototype screen diagrams and end-user interface.
• Tools: Mercury Test Suite, i.e. TestDirector, WinRunner, SilkTest, RoboHelp,
• DreamWeaver
• Agile Test Environment, Desktop, Backend Client Server and Websphere testing

Confidential

Business Analyst/QA Analyst

• Prepared business specifications for internal/external hospital client. Identified internal/external change that affects business or information system impact.
• Served as a Facilitator in JAD Sessions.
• Participated in software evaluations representing the IS functions at client meetings.
• Defined change in the form of requirements for process and information. Analyzed complex business needs presented by the end user or clients. Investigated and evaluated system functionality.
• Defined requirements of the system by capturing requirements on the user interface, including usability requirements.
• Conducted user information exchange sessions i.e. meetings, phone calls, conference calls . Worked with Oracle and other relational database technology. Developed scripts for information system testing and computer conversion systems. Support and troubleshoot system conversions.

Tools: Mercury Test Suite, i.e. TestDirector, Doors

Confidential

Business Analyst/QA Analyst

• Prepared business specifications for Health and Life System modifications and enhancements.
• Developed and maintained a working knowledge of business functions and procedures, requirements analyst and future business needs developed and tested plans based on specifications.
• Designed, analyzed, and tested modifications in an AS400 environment.
• Developed project plans with timelines and milestones based on priorities and resource requirements.
• Worked with Production Support to develop test requirements, test plans, test data and expected results necessary to thoroughly test the business requirements for billing and claim adjudication system enhancements.
• Interacted closely with programmers and clients to define and support their needs.
• Managed client enhancements and developed estimates for designs.
• Determined programming, testing and development needs for clients.
• Developed scripts for information system testing and computer conversion systems.
• Supported and troubleshoot system conversions.

Confidential

Director, Network Development

• Administered hospital and network physician contracts for a statewide Medicaid Network.
• Administered contract policies and procedures for processing captivated and FFS agreements.
• Managed Provider Relations and Physician Credentialing Department.
• Worked closely on project management team to convert and implemented new software.
• Defined roles and responsibilities related to implementation projects.
• Participated in the development proposal and estimates for new system development.
• Interpret contract language and recommended strategies for
• implementation of Medicaid policies.

Confidential

Business Affairs Manager

• Maintained and evaluated Managed Care and other payer contracts.
• Evaluated managed care contracts for renegotiation.
• Trained and supervised staff of 8 on new software.
• Responsible for information/computer systems conversion and analysis.
• Created management reports from monthly statistical reporting
• information.
• Developed procedures for manual and electronic physician and hospital
• claim form submission.