SUMMARY

• Proficient in SQL Database Testing
• Prepared and executed Test Cases/Scenarios and involved in Defect Tracking and Defect Resolving process.
• Track and report defects using appropriate tools such as IBM Clear Quest, HP Quality Center and record and report on testing metrics
• Excellent team player, with strong skills in trouble-shooting, Problem-solving, Interpersonal, Oral written communication
• Experience in Preparing Test Strategy, Developing Test Plan, Test Cases, writing Test Scripts by decomposing Business Requirements and developing Test Scenarios to support quality deliverables.
• Good Knowledge and Real-time experience with Microsoft Team Foundation Server and SharePoint services
• Proficient in using Automated-testing tools Mercury Interactive products QTP, Win Runner, Load Runner, and Quality Center for Regression and Performance testing of an application
• Experience in understanding Business Process from the requirements and converting them to test scenarios
• Excellent analytical skills for understanding the business requirements, business processes and detailed design of the application.
• Experience with Waterfall and Agile Software development methodologies
• Strong knowledge and experience with methods and technologies used for the quality assurance and testing of software applications.
• Extensive Experience in performing Black Box and White Box Testing approaches.
• Experience in performing System Testing, Unit Testing, Integration Testing, User Acceptance Testing and Performance Testing
• Involved in all phases of the QA life cycle and SDLC, with timely delivery against aggressive deadlines.
• Six years of experience as a QA Analyst for Web, Client/server applications with strong skills in performing both Manual and Automated testing modes.
• Self-motivated and dedicated. Able to work independently or in a collaborative team environment
• Excellent logical, analytical, communication skills and problem-solving skills.

SKILL SET

• Testing Tools - Win Runner, Quick Test Pro, Load Runner, Soap UI
• Languages - TSL, C, Visual Basic, SQL
• Defect-Reporting Tools - Test Director, Clear-Quest, Quality Center, TFS
• Internet programming - HTML, VB SCRIPT,
• Database - Oracle, SQL Server 2008
• Operating System - Windows- 2000 /XP, UNIX
• GUI - Visual Basic
• Packages - MS-Word, MS Excel, Power Point, Outlook

PROFESSIONAL EXPERIENCE

Confidential

Role: QA Analyst

Description: Confidential involves functionality related to bill payments and setting up recurring payments including options for auto-pay from checking accounts. Payment information is captured using portal secured pages provided to customer after invoiced statements. Payment Transactions were processed using one of payment gateway system provided by Clear Commerce. Different types of transactions supported are Pre-Authorization, Refund/Cancellations and Post-Authorizations. Transactions are monitored and updated with return transaction codes back to order status tables. Key critical information related to customer privacy and credit card information was encrypted before initiating transactions. This system does initial validations related to transactions to reduce transaction fees. Transaction Audits were supported using ClearCommerce Portals and to generate daily-reports about successful transactions.

Roles and Responsibilities

• Managed all testing processes and tracked progress of every test.
• Handled responsibilities of supporting QA Analyst in fixing database issues to meet client requirement
• Identified bugs in database and created reports for modification requests and resolved all issues.
• Extensively worked on Backend/ Database Testing Data Validation and Data Integration in SQL Server 2008.
• Performed various types of testing, such as System testing, Structural Database testing and Functional Database testing.
• Updated the test scenarios according to new business rules and specifications
• Extensively involved in hands-on testing of applications for forthcoming releases, during functional, regression and end to end test phases.
• Responsible for all phases of testing for assigned CR's ensuring test plans and test cases are completed and met business requirements.
• Responsible for requirements gathering, risk analysis, scheduling, testing, defect tracking, management, and reporting
• Responsible for overall system testing involving design and creation of system test plans, test cases and ensuring that the system is bug free.
• Responsible to co - ordinate with developments teams investigating and correcting software bugs and deficiencies based on the testing results.
• Documented all problems / issues to be resolved reported progress on problem resolution to QA Lead
• Conducted daily and weekly QA status meeting to discuss defects and issues encountered in the Application-under-test AUT
• Strong analytical and problem solving skills and the ability to move easily between varied tasks.

Environment: Microsoft SQL Server 2008, Microsoft IIS Server,.NET Framework

Confidential

Role: SWQA

• Description: As a QA Analyst I was involved in various projects playing different roles in QA/QC Team.
• Confidential is an insurance company which manages policy and claims for wireless devices. It supports multiple carriers like Sprint, AT T and Verizon. I was involved in integration projects related to specific carriers Sprint and AT T.
• WITS Application: This application is a web application used by CSRs to process claims and validate policy eligibility. Carriers provided integration to back-end applications to validate customer accounts and their eligibility terms and conditions.
• FCC Mandates for Wireless Carriers: Confidential mandates related to enhanced security introducing secret PIN/security questionnaire part of accessing customer accounts and to protect their privacy.
• During my client engagements, I excelled myself in different roles and key responsibilities.

Roles and Responsibilities

• Responsible for performing day-to-day management of all phases of testing including requirements gathering, developing test plans and test cases, defect tracking, Bugs resolving issues and build deployments with scheduled timelines.
• Fully capable of reviewing applications objectively while working in conjunction with Business Analyst, Engineering group, Project management and End-Users to deliver and enhance applications.
• Extensively involved in all Phases of QA Testing using both Manual and Automation Methods: Integration, Functional, Performance, Security, User Acceptance, Regression and Data Driven Testing.
• Performed Automation testing using QTP.
• Involved in preparing scripts using QTP for Regression testing and Data Driven Testing.
• Automated all the test cases used for Regression testing.
• Performed Check points, Synchronization point, Data Driven Testing, Parameterization, Output Values etc., Saved Functions and Sub procedures in Library files and used them wherever needed Worked with Environment Variables and prepared environment file Pre-Defined and User Defined Variables
• Developed Test Cases based on Functional requirements and validated execution results against the requirements.
• Completed Test Executions and collaborated with team on successful execution.
• Participated in Conference Calls and provided feedback to users on Application Stability.
• Design, Execute and maintain manual regression tests.
• Involved in Test Case Review Meetings.
• Performed build validations with initial shakeout.
• Provided Estimated Completion time for Test Execution.
• Analyze Defects and coordinated with development team in finding root cause for the problem.
• Accurately record and report testing results and validate report and analyze defects and issues.
• Maintain Testing Repositories and provided accurate documentation.
• Participated in meetings with developers to discuss enhancements and modifications
• Executed SQL Queries to perform data validation against database
• Extensively used SQL Queries to validate the output for various reports.
• Involved in Walkthrough DTC Sessions with Developers
• Created Standard templates for DTCs Detailed Test Cases from System Requirements.
• Involved in providing Test-Execution results with detailed description about recreating steps for failed scenarios including screenshots
• Captured change matrix for various builds and involved in initial shake out of builds by performing regression testing certain external interfaces
• Participated in future enhancements proposals and project schedule improvements
• Expertise on the use of Quality center and the defect tracking procedure.
• Involved in Integration Testing for Web service Validations using soap UI.
• Excellent communication and interpersonal skills, ability to work independently as well as part of an integrated team

Environment: HP QTP, HP Quality Center, Soap UI, Citrix Client/Server, Oracle, Java, Clear Quest, SQL

Confidential

Role: Test Engineer

Description: As a Test Engineer I was involved in a project named Auto e-Quote Web Application. This system captures all client personal information and provides quote for auto-insurance based on number of vehicles and drivers and the client's credit check. This WebApp was integrated with other external systems like credit-checks, billing and policy handling systems.

Roles and Responsibilities

• Involved in weekly reviews related to issues and defects with Project Team, BA's and SME's
• Documented defects and involved in the life-cycle of problem resolutions.
• Followed best practices and processes within project time schedules
• Performed Cycle-0 Testing and recorded defects using Quality Center
• Helped team in documenting miss-requirements and prioritize as change requests to the application.
• Played a key role in UAT Sign-off and meeting quality gates and up to the expectations of end-user needs.
• Acted as a bridge between end-users and IT Development to communicate the defects and issues in an effective manner.
• Validated application functionality against the test-cases through execution.
• Involved in review meetings with BA's and SME's in preparation for UA Test Execution
• Responsible in developing UA Test cases from the requirement definitions.
• Involved in the SDLC of the web-based application towards the release stage from a Testers standpoint Testing Implementation and attended discussions with the Software Design Team.
• Involved extensively in Integration testing , Functional testing , System testing, UAT and Regression Testing both Manually as well as using Automated testing tool QTP
• Good exposure in using of QTP integrated environment Step Generator, Synchronization, Data Table, Actions, Recovery scenarios, methods etc.
• Inserted Bitmap and Text checkpoints where needed, to compare the current behavior of the application using Quick Test Pro QTP .
• Testing Scripted automated scenarios using QTP for functional, regression testing
• Created recovery scenarios in QTP to handle the exceptions that can occur during Test Execution..
• Documented the errors using Quality Center and tracked them to completion by communicating and co-coordinating with the development as well as the support group.
• Perform production validation for implemented releases as well as daily QA requests and Change tickets
• Documented the defects using Quality Center and tracked them to completion by communicating and prioritize the severity of defect to delivery group.

Environment: JSP/HTML, Apache, Oracle, Solaris, Mercury Quality Center, QTP.

Confidential

Role: QA Tester

Description: As a part of QA Tester, I was involved in performing manual testing on following modules related to Pre-Ordering Address Validations and LSR requests to ILECs incumbent local-exchange carriers .This system was implemented using Vitria B2Bi product. This application processes all information provided through order provisioning systems and converts to EDI format Big 5 ILECs

Roles and Responsibilities

• Analyzed System Requirements to identify Test Scenarios
• Involved in creating Master Test Plans for simultaneous releases which talks about Objective, Scope, Entry and Exit criteria, features and functions to be tested.
• Developed detailed Test Cases according to design specifications and functional requirements of the application.
• Provided build Regression Support by executing test cases, validating test results.
• Prioritized and reported defects using Test director, to present documents and reports in weekly team meetings.
• Logged defects using Test Director, and tracked them till completion. Delivered overall Test Summary reports.
• Data Preparation Input Data that is needed to inject messages or to load initial data master data into database
• Capturing Environment Database information
• Participation on Test Bridge during system tests and actively updated status to Project Management
• Provided daily and weekly report on issues pending tasks
• Managing Service Desk Ticket Escalation Priorities
• Frequently involved with other SME team in resolving any functional misrequirements and helping in differentiating enhancements from bugs.

Environment: Middleware, Java, Solaris, Oracle 9i, Mercury Test Director.