Professional Overview

Over 10 years of professional information technology experience in the areas of senior software development, database management, information / quality assurance, project management, vendor management, break/fix and custom development.My experience included managing client expectations while still providing the highest quality of products and services. I have focused on constant communication with the clients to ensure the highest levels of customer service. Having an outstanding ability to quickly learn and understand new technologies.

Attributes:

• Self-motivated
• Excellent time management skills.
• Strong ability to work independently or with teams.
• Candid and achieve goals
• Customer-oriented focus.
• Ellucian Banner and Recruiter Product Expert SME in the areas of pre-sales, implementations, upgrades, enhancements, assessments, product support, and, service delivery

Technical Skills

• Languages: COBOL, PERL, HTML, SQL, PL/SQL, Visual Basic, Java, Adobe Flex, C, Pro C, Pro COBOL, Open EAI, VBScript
• Database Tools: TOAD, SQLPLUS for SQL, PL/SQL, SQL Server
• Environment: UNIX, VMS, MS-DOS, Windows 2000, XP, ME, 2003, Vista, and 7
• Hardware: SUN, Dell, HP, IBM, Apple, Gateway, Compaq, Data General
• Applications: Microsoft Access, Oracle Forms / INB, Oracle Reports, Oracle Discover, Oracle 11g, Business Objects, Crystal Enterprise, COGNOS, Active Directory, LDAP, Nelnet, Folderwave, RMS, ID Card System CS Gold , Kronos, Microsoft Business Intelligence Studio, Microsoft Dynamics CRM, SQL Server Reporting Services SSRS , SQL Server Integration Services

Work Experience

Confidential

Technical Analyst

Provides the higher education software, services, and analytics you need to manage your day-to-day campus business faster, easier, and more effectively. It's been our total focus for more than 40 years. That passion speaks for itself: today we serve 2,400 institutions in 40 countries across the globe.Responsibilities include providing both functional and technical support the Houston Baptist End User communities which includes supporting all Banner modules, provide guidance on baseline Banner processes and best practices, support on third party products such as Argos, Recruitment Plus, Datatel Recruiter etc. Manage remote resource teams, serve as project lead on multiple projects concurrently. Use Agile/Scrum methodology to move projects forward in order stay on time and on budget. I also develop custom processes and reports, evaluate third party products, analysis business practices, research and resolve functional/technical issues, project planning, Ad hoc reporting. Also, serve on the SACS Online Education committee as a technical resource.

Recent activities/accomplishments

• Server as project manager for an upgrade our reporting tool Argos. Conducted an training for the HBU end user community for new features that are being rolled out in the Argos reporting tool
• Serve as project manager of a 15 member project team that consist of remote DBA's, remote system administrators, on-site network administrator, on-site application analysts and on-site end users. We have been able to create and configure 4 new VM's for our Recruiter CRM product. We have also, configured integration between our ERP Banner and Recruiter in a test environment.
• Serve as project manager for a project to select and install a university wide payment gateway. Task force
• Created, enhanced and corrected a host of Argos reports for Financial Aid department.
• Assisted the Student A/R department in correcting various student billing issues.
• Corrected and created reports and import packages in the Recruitment Plus Product.
• Successfully, migrated needed data from Recruitment Plus to Banner to assist in the University's statistical reporting needs.
• Created several ad-hoc reports out of Ellucian/Datatel Recruiter using SSRS
• Created customized reports using BIDS and installed the reports into the Microsoft Dynamics CRM
• Created method to import data from Ellucian Recruiter Microsoft Dynamics CRM to Ellucian Banner Oracle Database application

Confidential

Senior Applications / Technical Analyst

Confidential is a boldly Christian university that has grown into a thriving community of faith and scholarship in a major metropolitan setting. Confidentialis thriving community of faith and scholarship since its founding more than 50 years ago. And today, HBU has more than 2,500 students and offers in excess of 40 majors through its six colleges, including the Honors College added in 2008. The campus now holds 27 buildings, including three residence colleges, the Husky Village apartments and three museums.Responsibilities include providing both functional and technical support the Houston Baptist End User communities which includes supporting all Banner modules, provide guidance on baseline Banner processes and best practices, support on third party products such as Argos, Recruitment Plus, Datatel Recruiter etc. I also develop custom processes and reports, evaluate third party products, analysis business practices, research and resolve functional/technical issues, project planning, Ad hoc reporting. Also, serve on the SACS Online Education committee as a technical resource.

Recent accomplishments

• Created, enhanced and corrected a host of Argos reports for Financial Aid department.
• Assisted the Student A/R department in correcting various student billing issues.
• Corrected and created reports and import packages in the Recruitment Plus Product.
• Successfully, migrated needed data from Recruitment Plus to Banner to assist in the University's statistical reporting needs.
• Created several ad-hoc reports out of Ellucian/Datatel Recruiter using SSRS
• Created customized reports using BIDS and installed the reports into the Microsoft Dynamics CRM
• Created method to import data from Ellucian Recruiter Microsoft Dynamics CRM to Ellucian Banner Oracle Database application

Confidential

Senior Systems / Technical Analyst

Confidential Education serves colleges, universities and foundations in 40 countries worldwide. Through its Open Digital Campus strategy, SunGard collaborates with the higher education community and provides software and services to help institutions find better ways to teach, learn, manage and connect.Responsibilities include supporting the Texas Southern University Banner Payroll and Human Resources modules, providing training on baseline Banner processes and best practices, training on third party products such as Argos, UC4 Appworx ,etc. I also develop custom processes and reports, evaluate third party products, analysis business practices, research and resolve functional/technical issues, project planning, Ad hoc reporting and recommend upgrades for HR/Payroll modules.

Recent accomplishments

• Created, enhanced and corrected a host of reports and applications for the HR/Payroll modules using Pro C, SQL and PL/SQL.
• Assisted users in getting required reports to multiple federal, state and local government agencies.
• Structured the Argos development environment for best practices for development.
• Assisted the payroll department with distributing reports to the different departments electronically. This has resulted in the significant cost savings for the university.
• Recoded custom direct deposit process so that manual adjustments would not have to be made to the file. This has saved the payroll department time that they can now use to do their other business functions.
• Assisted in setting up Electronic Personal Action Forms training for the HR, payroll, budget and grant departments. This training will help the users by doing all Personal Action Forms electronically. This will make the position management more efficient and organized. Ultimately, this process will result in a significant cost saving for the university.

Senior Functional / Technical Analyst

Through its Open Digital Campus strategy, SunGard collaborates with the higher education community and provides software and services to help institutions find better ways to teach, learn, manage and connect.Responsibilities included supporting over 25 clients for TSD Banner pre-sales, consulting, technical Proof-Of-Concepts, consulting, implementation, upgrades, enhancements and product support operations in the areas of As-Is and To-Be technical processes, assisted the with business process procedures BBPs and functional requirements, BPR, PPD, functional and technical design documentation, fit/gap analysis and assessments, configuration, data conversion, data mapping, technical architecture and integration road maps, vendor management, custom and break/fix development, quality assurance/testing, training, go-live and project management. I successfully completed technical projects and technical tasks in the Student, Finance, Financial Aid, Alumni and Human Resources modules of the Banner System for various clients.

Recent accomplishments

• Automated student bills process to post student bills to their Banner Self Service account.
• Wrote report to validate employee FICA and MEDICARE deduction for payroll.
• Completed a Student AR conversion successfully from the Plus system to Banner.
• Corrected a custom vendor check process that was wasting check stock because of excess spacing. Corrected the spacing issue and the printing process is running more efficiently.
• Converted custom Pro C code to the new Unicode standards for Banner 8 conversion.
• Created a host of reports and applications for multiple modules using Pro C, SQL and PL/SQL.
• Corrected a custom PO check process to align correctly.
• Wrote a report to validate student hours for work study payroll.
• Customized and delivered packages, procedures, functions, and triggers as well as created packages, procedures, functions, and triggers.
• Created an employee directory that is refreshed monthly thru an UC4 chain.

Senior Functional / Technical Analyst

Confidential combines the academic strengths of a major university with the benefits of a small college, a combination that enables our students to grow and learn in a serene and positive environment. We offer more than 800 courses and 68 degree programs in five colleges, including an honors college, two professional schools, a graduate school, and a Division of Continuing Education. National and local employers recruit graduates from Grambling's excellent nursing, computer science, teacher education, and other programs. Grambling State University on average serves about 5,000 per semester.Responsibilities are to develop reports for various reporting and query needs for national and state agencies and university personal, install delivered upgrades, patches and updates and develop or enhance existing tools in the university's Banner system, address and resolve user problems, conduct research and offer suggestions to improve the system environment ,to provide weekly status reports of projects and task at weekly staff meetings and special called meetings and perform task that may be assign to me by the director or project leader.

Accomplishments

• Created a reports or supply departments with data to complete several national and state reports that influenced the funding for the university such as IPEDS for the federal government and the institutional profile for the state government.
• Completed several Banner upgrades for all modules being used at the university.
• Customized and delivered packages, procedures, functions, and triggers as well as created packages, procedures, functions, and triggers.
• Supported the payroll programmatically when issues arose during the process.
• responsibilities were to update some company programs using PERL. Also answer help desk tickets manage in the REMEDY ticket system and apply solutions to the existing system normally a UNIX based issue problem and document all work in the ticket system. Also, keep all associates that were involved in the creation of the ticket informed of what was being done to resolve the issue.