Summary:

• Over 5 years of experience in Information Technology IT as a Quality Assurance Analyst in Health Care Pharmacy Application, Mortgage Finance Application and Retail industry.
• Strong understanding of SDLC, STLC and DLC.
• Strong understanding of different application development models Waterfall Model, Agile/Scrum
• Proficient in Functional, Negative, Regression, Integration, System, User Acceptance UAT , Security, Usability and compatibility testing during various phases of the development of an application.
• Proficient in using test management tools like Rally, Quality Center.
• Proficient in developing Test plan, defining test scenario and creating test cases.
• Thorough hands-onin managing Defect life cycle.
• Experience in Filing Insurance Claims, Retransmitting Claims, Change Billing, Claim override.
• Experience in performing back- end testing using SQL queries.
• Team player, dedicated and goal oriented.
• Excellent communication and interpersonal skills.
• Multitasking and experienced in working fast paced work environment.
• Highly motivated, enthusiastic and capable of maintaining personal relation in work environment.
• Strong will to learn and implement new technologies.

Technical Skills

• Testing Tools Quality Center/ALM, Rally and Test Director, Clear Quest,
• Operating System Windows 7, Windows XP, Vista, Linux, Aix
• MS Office MS Office 2010/2007 Word, Excel, PowerPoint
• Database SQL Server Oracle
• Database Tools DB Visualizer

Professional Experience:

Confidential

QA Analyst

Confidential headquartered in Dallas, is a leading company in the automotive finance sector. With its Drive , RoadLoans and Santander Auto Finance brands, the company provides full-spectrum auto lead and lending programs on direct and indirect platforms.I worked on the application called MySup which is used for loan servicing.

Environment:Quality Center/ALM, MS-Office, Visio, SQL

Responsibilities:

• Participate in all Software Development Lifecycle phases including design, development, test and post-production releases, and software certification.
• Attended Kick off meetings to obtain requirement documents.
• Developed and executed test cases using Quality Center.
• Performed Sanity Testing to determine if existing major functionalities are working as expected after new developments.
• Track and log defects in Quality Center and assign to developer.
• Performed Integration, Regressiontesting.
• Performed Security Test to determine if the system can protect itself from unauthorized internal external users.
• Conducted data validation testing back-end using SQL queries.
• Worked in Production Support.

Confidential

QA Analyst

Confidential care technology firm developing software for Pharmacy retailers and health care systems. EPS Enterprises Pharmacy System is one of the home-grown applications where Manual or Electronic prescriptions can be processed. Prescription can be electronically transferred to different pharmacies in the chain as well as transferred out to outside pharmacy. EPS alsoelectronically sends Refill Authorization Requests RARs and is integrated with other tools like ACS Automated counting system , Central Fill, POS Point Of Sale , Mail Order. EPS can fill Prescriptions with or without Third Party Plans PBM

Environment: Quality Center, Rally, SQL, MS-Office, Visio, Putty, DB Visualizer

Responsibilities:

• Participate in all Software Development Lifecycle phases including design, development, test and post-production releases, and software certification.
• Analyze and interpret design specifications, business requirements and end-user feedback and apply information to the testing process.
• Task out User Stories and provide estimate of QA testing effort for accepted User Stories.
• Review and validate Design documents against product owner's expectation.
• Defining test environments and test tools, prior to commencement of testing.
• Document and discuss test execution results and create defect-tracking records for discovered problems.
• Collaborate with Support and Development to research and test production issues.
• Access and Monitor application logs using PuTTY to troubleshoot exceptions.
• Performed data validation in DB Visualizer using manual queries.
• Writing SQL queries to validate data values against Oracle database.
• Validating DB changes against databases.
• Tested processing prescription using different Third Party Plans Insurance plan that includes Filing Claim, Retransmitting claim, paper billing, Rebilling, Claim Override etc. PBM
• Use SoapUI web services interface application to simulate eScripts Electronic Prescriptions for NewRx, Refills, Prescriber Approvals and Cancelled Prescriptionsetc.
• Writing test case specifications, test cases, scripts, procedures and scenarios in Rally.
• Schedule Show Tell with Product owner's, designer and developers to demonstrate new features and/or enhanced product functionalities.
• Take ownership of project by liaising with product owners, project managers, designer and developers as required during test preparation and execution phases.
• Spot checks/Sanity test before code is released to the client.

Confidential

QA Analyst

Confidential is one of world's leading financial institutions which provides consumers, corporations, governments and with a broad range of financial services and products.I worked there in their Mortgage Department where they used application called CSW Customer Service Workflow where authorized users can access customers account information, make necessary updates to the accounts, process payments with its integrated application Confidential, along with Loan servicing. Later CSW was customized to integrate with another application called AutoPro.

Environment: Quality Center 9.0, SQL Server 2008, Filenet, Content Manager, Windows XP, Mainframe- Weehawken, Faxcom

Responsibilities:

• Involved in writing Test Plan Test Cases from the Business Requirement Documents and running Test Scripts in Quality Center.
• Performed GUI, Boundary, Functional, Integration, Regression and end-to-end tests.
• Performed Black Box testing to make sure all the objects and its properties are functioning observed White Box Testing with the developers in the team.
• Logged defectsand created reports in Quality Center.
• Involved in Stress testing/ Load testing to determine the new product can handle unlimited number of users and response fast.
• Performed Compatibility/Security/Acceptance Testing.
• Created RTM Requirement Traceability Matrix to make sure all the requirements are covered and test cases are executed and their status.
• Interacted with the development team and business team in resolving the critical issues.

Confidential

QA Analyst

Confidential is a retail pharmacy OTC chain along with common consumermerchandise like Skin Care, Hair Care, Food, Photo lab etc. I worked in their retail POS application called SellItOut. During mytenure,SellItOut was added with new functionality and enhanced some of the existing features involving Ordering, Sales, Calculation, Manage, MQ Series modules. SellItOut was also integrated with other applications such as Scanner, Payment Processing.

Environment: Test Director 8.0, SQL Server

Responsibilities:

• Involved in development of Test strategy and Test Plans based on high-level and detailed design documents.
• Created test cases based on Business Requirement Documents in TestDirector.
• Performed Negative and positive testing.
• Performed Sanity testing, Functional testing, and Integration testing.
• Performed defect reporting and tracking using TestDirector.
• Participated in defect review meetings with the team members and provided status reports of the project.