PROFESSIONAL SUMMARY

Over all 12 + Years of diverse experience in Design and Development, Quality Assurance and System Testing of, Java Web based, Client/Server, Siebe, Mainframe and Unix applications. Prepared Test Plans, Scripts and Test Cases for Functionality, Performance, Stress, and Regression Testing. Excellent professional ability to work independently and as a team member to perform Manual, Functional, Performance/Stress Testing using Test automation tools such as Win Runner, Quality Center Load Runner, Test Director, Quick Test Professional (QTP).

QA EXPERTISE

• Experience in testing Java Web based, Stand-alone, Client Server, Mainframe, LINUX, UNIX applications using Automation tools and Manual testing techniques.
• Thorough hands on experience with all levels of testing viz., Interface, Integration, Regression, Sanity, Functional and System testing.

• Good Experience in testing with Technical Support .
• Involved in Agile/Waterfall/SDLC Testing Process.
• Experience with Customer Loyalty applications and Software.
• Good experience in analyzing changes and identifying areas of the application to be regression tested.

• Expert Knowledge in Project Management and IP Networking.
• Experience with Testing of Ecommerce like B2B/BC.
• Good Knowledge of Amdocs Products like Ensemble, Mobile and Clarify.

• Good Experience and Software Testing in Micosoft.Net Environment.
• Good Experience in Point -of –Sale devices and Applications
• Excellent Analytical skills for reviewing/analyzing requirements/functional specifications and identifying missing, incomplete, inconsistent and contradictory requirements. Experience in interacting with requirements/business analysts and help them base line the requirement specifications.
• Tested applications belonging to different domains viz., Telecom, Banking, Insurance (Health& Life), E-Commerce, Point of sales, Hotel Industry etc.

• Experience and execute the UNIX scripts in UNIX environment.

• Experience with Testing methodologies and process implementation.
• Good working knowledge of major Operating Systems and tested applications developed in wide variety of environments viz., Windows 98/NT/2000/XP/VISTA, UNIX/LINUX,Java, ASP, JSP, EJB etc.
• Good knowledge of SQL/SQL SERVER and experience at conducting Backend testing.
• Good knowledge and experience at conducting Performance Testing:
• Good knowledge and experience in CARS.

• Ability to thoroughly analyze system’s functional requirements and break them down into test requirements/test objectives and test conditions using techniques like state transition diagrams, decision tables, functional analyses etc.
• Experienced in creating Test Plans. Thorough hands on experience with designing test cases covering all test conditions and eliminating redundancy and duplications.

• Experience in creating Requirements Traceability Matrices to ensure comprehensive test coverage of requirements.

• Extensively used Black Box testing techniques.

• Familiarity with programming and scripting languages, Networking - TCP/IP and other Networking protocols and applications.

• Knowledge of automation frameworks and through hands on experience at identifying processes/areas to be automated.
• Good experience in creating, modifying and enhancing both manual Test Scripts and Test Scripts created by Test Automation tools – Quality Center, WinRunner, Load Runner, Test Director, QuickTest Pro.
• Ability to handle multiple tasks and work independently as well as in a team.
• Good team player with excellent written and verbal communication and interpersonal skills.

PROFESSIONAL EXPERIENCE

Confidential,Alpharetta,GA
Sr.QA.Analyst
April 2009 to Till Date.
Data Product Services :
Service Change work orders are required when a customer needs to make a change to their existing services. Service changes that include adding features, such as call waiting, are completed in the “switch” and there is no need to send a technician to the house. Other service changes, such as adding an additional line or jack, will require sending a technician to do the installation. Customers may decide to change services for many reasons.
The account changes that may occur on a customer’s account include:

• Upgrade of service(s): This is when a customer adds telephony features or other services to their existing services. This can include features as well as additional lines and jacks. A service upgrade also includes adding calling cards, changing directory listing instructions, adding hunt groups and adding call plans.
• Downgrade of service(s): This is when a customer removes telephony features or other services from their existing services. Downgrade service also includes removing callings cards, removing call plans, and disconnecting jacks and lines.
• Change of existing service(s): This is when a customer replaces service with a service of equal value.

Cox Business Online Backup (CBOB) is a service that delivers a secure, secondary level of data backup. Data is backed up from a primary source such as a PC. Integral to the broader Cox Business Internet offering, introductory service levels of Online Storage will be a featured component of the CBI bundle marketed to the SMB community.
The Online Backup product will be sold as two options: subscription based or stand alone service where greater blocks of backup and file storage capacity measured in bytes, will drive incremental revenue from the existing base of bandwidth only subscribers and newly bundled subscribers requiring additional backup and file storage capacity to expand the service throughout their organization.
The system allows each end user to send an invitation to download designated files, including very large files, to other end users at large - without having to grant each end user access to the secure drive. Strong administrative to CBOB empower end users to manage data restore, drive segmentation, user access levels, and read/write permissions from anywhere, anytime.
MyAccount will be the interface end users use to manage their online backup. End user will be able to activate their online backup account through MyAccount. Therefore, end users will have to have an active profile MyAccount in order to participate in the CBOB offer. MyAdmin will be used by CSRs to assist end user who may need help.
In MyAccount, the Profile Admin will be able to allocate storage to other end users associated to their profile. They will be able to view usage, available storage and other backup statistics. All end users will have the ability to share files with others outside the MyAccount system

• Created Business Risk Levels to determine Test Priorities.
• Analyzed Test Plans and Test Cases based on Requirements and General Design Documents involved in both Manual and Automation Testing.
• Developed Test Cases to test the Screens and workflows for Quality Assurance.
• Created/executed test plans and organizing testing procedures among the testers.
• Jotted test reports based on problems found.
• Performed Integration, Backend, Functional & Regression Testing.
• Involved in use case reviews and analysis reviews.
• Created the Test Summary Report after the completing the Testing Cycle..
• Prepared Test Data and Test environment requirements for various systems involved in the project.
• Created UAT Test Plans and Detailed Test Plans and tracked the testing Life Cycle.
• Thorough hands-on experience with all levels of testing viz., Interface, Integration, Regression,
• Functional and System testing.
• Validate the Data by using ICOMS(RUMBA).

Environment:ICOMS (RUMBA), Vision Tools, NIM, ServiceBroker, WebSphere,Quality Center 9.2, Java, XML, Oracle, SQL, .Net, MS Access, MS Office, Ms Word, Windows XP.

Confidential,Atlanta, GA
Sr. QA Analys
March 2008 to March 2009.

• IHG operate seven hotel brands – InterContinental, Crowne Plaza, Hotel Indigo, Holiday Inn, Holiday Inn Express, Staybridge Suites and Candlewood Suites. Contributed to their Perform project.
• Created/executed test plans and organizing testing procedures among the testers.
• Jotted test reports based on problems found.
• Involved testing in Technical Support.
• Created the Test Summary Report after the completing the Testing Cycle..
• Prepared Test Data and Test environment requirements for various systems involved in the project.
• Developed SQL queries.
• Executed the UNIX scripts in UNIX environment.
• Created UAT Test Plans and Detailed Test Plans and tracked the testing Life Cycle.
• Thorough hands-on experience with all levels of testing viz., Interface, Integration, Regression, Functional and System testing.
• Data validation performed using SQL for source and target validation.
• Use of Lotus Notes for corresponding via emails to and from management, development and coworkers with problems or questions regarding testing.
• Delegated work to other tester’s, reviewed the testers’ work and worked directly with managers in making testing more proficient in the fast paced environment. All work is performed on Windows XP with MS Office products.
• Interacted with the Developing team, User Advocates, Product Managers / Business Analyst.

Environment: UNIX, XML,WebSphere, VB, Quality Center 9.2, TOAD, Test Director, QTP,Win Runner, JAVA, JMeter, Java Script, Java Webserver, Oracle, SQL, .Net, PL/SQL,SQL Server, MS Access, MS Office, Ms Word, Windows XP/vista.

Confidential,DULUTH, GA
Sr. QA Analyst (Onsite Coordinator)
August 2006 to February 2008

• Under general supervision independently developed, modified, and implemented moderately to highly complex information systems that are thorough and accurate and conform to MST standards on the Pace project.
• Translated customer requirements, recommended system solutions and formulated detailed specifications from which programs were written.
• Coded, tested, debugged, and documented assignments of moderate to high complexity. Independently researched and resolved more complex technical problems.
• Intermediate level technical contributor in one or more specialized phases of application system analysis with developing business application knowledge.
• Serve as primary system support for more than two complex information systems based on in-depth system knowledge.
• Involved in Point -of –Sale devices and Applications.
• Served in the MST Solutions Framework roles of Development Lead, Project Manager, Product Manager, User Advocate, Testing Advocate or Operations Advocate.
• Exported of certain plan data to the legacy mainframe systems and imported history data from the legacy mainframe systems for the three named divisions. The “in season” plan data was tested for the three named new divisions. Impacted batch-processing jobs were amended to facilitate the Oracle application upgrade as well as processing for rollout divisions.
• Developed testing strategy. Created testing specifications/scenarios.
• Coordinated/ Tracked and ensure the completion of testing phases to include component, system, integration, performance, stress, usability, pilot, customer, batch, and regression.
• Prepared Detailed Test Plan and Master Plan.
• Created Test scripts by using VB Script.
• Tracked testing issues and ensure that the product meets the quality standards set by the customer, operations, and support groups.
• Tracked and address bugs identified in testing and production through Bug Tracker /ChangePoint. Evaluated effectiveness of bug resolutions to assign closure status or need for rework.
• Liaison between the project team and operational or infrastructure groups for capacity planning, technical design issues, etc.
• Created/executed test plans and organized testing procedures among the testers.
• Jotted test reports based on problems found.
• Created the Test Summary Report after the completing the Testing Cycle.
• Prepared Test Data and Test environment requirements for various systems involved in the project.
• Developed SQL queries to validate in Teradata.
• Thorough hands-on experience with all levels of testing viz., Interface, Integration, Regression, Functional and System testing.
• Data validation performed with Teradata/ Retek for source and target validation.
• Used of Lotus Notes for corresponding via emails to and from management, development and coworkers with problems or questions regarding testing.
• Expertise in creating both Pre-Season & In season plans for PACE Application.
• Created UAT Test Plan and Test Scripts.
• Interacted with the Developing team, User Advocates, Product Managers / Business Analyst.

Environment: Mainframe 390/6090, CICS, COBOL, VSAM, JCL, FileAid, Hyperstation, Java, Quality Center,Win runner, Unix, Bug Tracker, TOAD, Load Runner, CARS, Teradata,Test Director, XML, DB2,Sql,PL/SQL,Sql Server, Oracle, MS Access, MS Office, MS Word, .Net

Confidential,Jacksonville, FL
Sr. QA Analyst
March 2005 to July 2006

• Served as primary system support for more than one basic to moderately complex information systems. This application was designed by BCBS for the Providers to view and submit the claims.
• Performed Integration, Backend, Functional & Regression Testing.
• Involved in use case reviews and analysis reviews.
• Involved in Manual Test scripts converted to Automated Test scrpts by using QTP.
• Coordinated/tracked and ensure the completion of testing phases to include component, system, integration, performance, stress, usability, pilot, customer, batch, and regression.
• Tracked testing issues and ensure that the product meets the quality standards set by the customer, operations, and support groups.
• Experienced in Test Manager Add-In offers everything needed to efficiently manage and execute tests and organize them in hierarchical lists in the developer’s own working environment.
• Tracked and addressed bugs identified in testing and production. Evaluated effectiveness of bug resolutions to assign closure status or need for rework.
• Created UAT Test Plans & Detailed Test Plans.
• Participated in requirement walkthroughs and creation of Test Plans / Scripts.
• Executed the UNIX scripts in UNIX environment.
• Developed Test Cases to test the Screens and workflows for Quality Assurance.
• Involved in testing various Drill Down facilities to show the relationship between the fields.
• Involved in both Manual and Automated testing.
• Involved in ClearQuest as the defect and change tracking system, and capable of customizing ClearQuest to meet specific needs for change tracking in project management.
• Liaison between the project team and operational or infrastructure groups for capacity planning, technical design issues, etc.
• Performed Back-end testing using SQL queries to validate the data in the SQL server.
• Experience in Data Warehouse / BI environment.
• Used the Basic UNIX Commands to see the Output & Interact between the Interfaces.
• Used Test Director to plan tests, manage test assets, create and run manual and external scripts to check GUI and functional features of the AUT.
• Recorded and tracked test execution results using Test Director.
• Investigated software bugs and reporting to the developing Team using Test Director Defect Module
• Maintained various versions of Test Scripts using Test Director.
• Ran UNIX Shell scripts to see the output.

Environment: Win Runner, WebSphere, UNX, Load Runner, QualityCenter, XML, Test Director, HTML, Java Script, JMeter, Java WebServer, Jdbc, MS Word, Ms Excel, windows 2000, Teradata, SQL server2000, SQL, Oracle VBscript