Summary

• Over 5 years of experience in Information Technology extensively in the areas of Software Testing, Test Automation Quality Assurance.
• Experience with various Software Development Lifecycles SDLC and have a thorough understanding of SDLC phases like Requirement Specification, Analysis, Design, Development, Testing and Maintenance.
• Experienced in Agile Scrum and Waterfall software development methodology.
• Experience in developing test procedures, creating test cases for module, integration and system testing.
• Experienced in Mobile Technology GSM/UMTS/CDMA/LTE , phones with OS like ANDROID.
• Experienced in using automated testing tools like Quality Center/ALM, Test Director, Win Runner, Quick Test Professional QTP /UFT, Load Runner and Selenium IDE.
• Experience in Web applications testing, SOA, WSDL, XML Schema, SOAP / Web Services Testing.
• Team spirited and performance driven engineering professional with excellent troubleshooting, analytical, problem solving, decision making and documentation skills.
• Quick learner, committed, result oriented, team player with excellent communication and interpersonal skills zeal to learn new technologies.
• Adept at prioritizing, multi-tasking and maintaining flexibility in a fast-paced environment.

Technical Skills

• Programming Languages: C, .NET, C , Core Java, SQL, Unix Shell Scripting, VB Scripting
• Web Technologies: HTML, DHTML, XML
• Mobile Technologies: 3G, GSM, GPRS, WCDMA, UMTS, HSPA , LTE
• Databases: RDBMS, SQL Server
• Software Packages: MS Office Suite, Win runner, Load runner, QTP/UFT, Selenium IDE, IBM Cx Tealeaf, Splunk, DebugMux, NTrace, Putty, Wire shark, SharePoint
• Bug tracking Tools: Quality Center/ALM, Jira, Microsoft Excell
• Network Emulators: Device Anywhere
• Operating Systems: Microsoft Windows, MS-DOS, UNIX
• Mobile Platforms: iOS, Android OS, Windows Mobile, Blackberry OS
• Browsers: IE, Mozilla Firefox, Chrome, Safari

Professional Summary

Confidential

Software Test Engineer STE /User Experience Researcher

Confidential multinational telecommunications corporation, it is the second largest provider of mobile telephone and the largest provider of fixed telephone in the United States, and also provides broadband subscription television services. This project is aimed at user research, focusing on understanding user behaviors, needs, and motivations through observation techniques, task analysis, and other feedback methodologies and testing the website on various portals like mobile and web. It is the process of understanding the impact on an audience.

Responsibilities

• I was given the responsibility of leading the QA team with 2 months of joining due to outstanding technical capabilities, proactive and self-motivated attitude. Managed off shore team and provided training to them.
• Responsible for defect management to ensure defects are identified, reported, tracked, verified, assigned and resolved.
• Using quantitative data gathered with software measurement tools, traffic extracts, click streams, paid channels, engagement of visitors over time and drill-downs and analyze foresee customer satisfaction CSAT survey results to develop an understanding of customer behavior, demographics, to analyze and optimize business results product logs and user experience.
• Support for application systems by independently and collaboratively analyzing, diagnosing, troubleshooting, and driving issues to resolution
• Provided analysis of website and mobile user data to understand current site experience opportunities, work with customer experience management systems and tools to extract usability and ecommerce data Splunk, IBM Cx Tealeaf, and other web survey tools , and created recommendations and action plans for improvement based on the findings. .
• Provided site conversion breakdowns by analyzing data and analyzing sessions.
• Actively investigated known and suspected issues from outside sources, including visitor notes, bug reports, outages, research, session analysis and observations.
• Conducted root cause analysis of web issues and recommend fixes to technical teams.
• Experience in developing metrics and generate reports to demonstrate performance of the various application components, showing trends and utilization levels
• Provided analytical support to the business team, call center operations, web ops team and other key stakeholders that's helpful in improving online experience of overall website.
• Participated in weekly status meeting to give updates from test execution process and defect review. Involved in defects TRIAGE meetings.
• Participated in daily scrum and represent QA team, discuss progress, roadblocks, plans etc.,
• Bug Tracking using Jira, QC as a tool

Quality Assurance Engineer QAE

Confidential is an industry in design, development and creation of mobile platforms and semiconductors across the broad spectrum of wireless technologies. This project is aimed at testing various mobile device features like CS, Messaging, Supplementary Services, R99 PS UL DL , CS PS Combined, PS Services, WAP testing, Hand Over, Origination and Termination Calls, Multiparty call, MultiRAB, Manual PLMN test in different RAT modes, RAT Change, In-Service to No-Service and vice versa, New Features and Regression testing of the Software.

Responsibilities

• Performed Regression, Reliability, and Sanity and KPI tests on daily builds.
• Developing Test Plans, Test cases, creating test Scripts, Traceability matrix, Defect report and Test Summary Report.
• Checking the handover performance between cells Incoming / Outgoing HO .
• Perform IOT and functional testing between existing WCDMA and GSM NW implementation and new Terminals, smart phones or other vendor network elements.
• Perform Radio Interface Compatibility Testing RICT and functional testing mainly between WCDMA, PS CN and CS CN new SW release and commercial terminals
• Perform Terminal IODT and functional testing mainly between WCDMA and GSM new SW releases and some pre-selected terminal or chipset vendors
• Perform Field Testing for IRAT Scenarios to verify Intra Inter Cell Re-selection, Intra Inter frequency measurements and handovers in PCH, FACH and Cell DCH states.
• Used ODIN and Flash Loader tool for flashing the software, Eye on Network and TPtest tool for monitoring throughput, NTRACE/QXDM for capturing MODEM logs i.e. Analyzing Radio interface logs and IP logs from Device side and ADB shell and PUTTY for capturing Android APE logs, SPY TRACER for capturing and analyzing the Cell environment, Wireshark and Ethereal for collecting PS related logs i.e. TCP/IP logs from device and RAN
• Features and Applications tested: Email, SMS, MMS, WAP, Phone Book, Camera, Video, Media Player, GAMES, Voice Recognition, Infra-Red, Bluetooth, Headset, Main Menu and UI.

Engineering Quality Analyst EQA

Confidential Family Mobile where T-Mobile partnered with Wal-Mart to provide a new postpaid wireless solution targeted at being a good value for the family. This project is aimed at restructuring the pricing and details of the plans offered to increase the no. of postpaid subscribers as well as revenue from purchases of premium data offers.

Responsibilities

• Involved in test planning and test case creating for user stories from business requirements.
• Functional, Regression testing, Integration, System, GUI, browser compatibility testing of the web application and mobile applications.
• Tested Web Services using SOAP UI.
• Review requirements to develop detailed test plans, test cases, test reports, etc.
• Executing the test cases and certifying the builds on various test environments.
• Report bugs, Triage them, and work on the faster resolution of the bugs.
• Represented QA in Technical review meeting, Review/Study of Design Document
• Story Boarding Usability Testing, Data Visualization, Usage Scenarios, User Researching, Design conceptualizing and Visual Design and review sessions to maintain documentations to share best practices across various functional teams.

Mobile Test Engineer

Confidential is a 50/50 joint venture uniting the wireless semiconductor division of STMicroelectronics ST-NXP Wireless and the mobile platform division of Ericsson Ericsson Mobile Platforms . This project is aimed at various standard and specialized features of new Samsung Mobile Handset.

Responsibilities

• Protocol testing on various Mobile Handsets like WCDMA, GSM and HSxPA devices.
• Developed and implemented end-to-end product HW, SW and process validation strategies.
• Responsible for executing Feature testing, Carrier testing, and WCDMA, 3GPP standards based testing for device conformance.
• Performed interoperability testing IOT of 2G/3G wireless technologies as per carrier IOT requirements
• Executed test case on handsets for SMS, data throughput, supplementary services and battery life testing to meet end User expectations and compliance requirements.
• Troubleshoot test equipment, analyze test data, and perform root cause analysis. Collected and analyzed protocol data logs.
• Ensured failed Test Cases been handled timely, analyzed, and solution provided to finish tests involved in extensive field testing using DebugMux tool.
• Analyzed drive test problems for the whole network and determine if drop call caused by poor RSCP and Ec/Io coverage, RF interference, pilot pollution, missing neighbor, over shoot, poor handover parameters, poor power control, site addition recommended if necessary etc.

Confidential

QA Analyst

Confidential is an online brokerage that lets end customer to invest and trade in stock markets such NYSE/NASDAQ/S P 500. ShareBuilder mobile application is created to reach out to mobile users who would like to access ShareBuilder through mobile devices such as BlackBerry, iPhone and Droid based mobile device. The project was aimed at redesigning of existing ShareBuilder.com website for simplicity and ease of use and developing an app for the mobile devices. Almost all project teams worked in parallel sprint teams to get this completed in very quick timeframe.

Responsibilities

• Prepared and documented Test Plans, Test Cases and Test Scenarios for both Manual and Automated testing. Maintained the test cases between releases, and execute against new builds
• Defect reporting, defect tracking using Quality Center.
• Conducting Integration, System, Functional, Regression, GUI, Sanity testing, Smoke testing, Usability testing and Security testing, Stress, and Performance Testing, User Acceptance Testing UAT of various applications.
• Test Automation using HP Quick Test Professional QTP
• Experienced in development and execution of VB Scripts.
• Test data creation using SQL.
• Used various emulators to test GSM/CDMA based mobile devices actual mobile devices to evaluate true user experience on BlackBerry and iPhone devices.
• Participated in SOA testing of various middle tier services that provide business functionality to MobiScalar application.