Profile Experience Summary:

• Senior QA Manager with a proven track record of strategic QA vision, quick delivery, and demonstrated ability to inspire/mentor quality assurance teams to implement industrial quality standards with the knowledge acquired working on various standards like ISO 90002, BS17799, CMMI level 5 and ensuring standards meet legal compliance and client's expectations.
• Managed the client account by identifying and addressing client issues, identifying/recruiting and managing resources and also the timesheet approvals, identifying potential business opportunities and generating propositions with the help of senior management and the sales team
• Extensive 13 years hands-on experience in Quality Assurance with projects having Business analyst or System analyst activities, including 8 years of experience in managing QA teams onsite and offshore as a QA Lead/Expert/Manager.
• End to end QA Process flow experience Test Strategy, Test Plan, Test cases, Test metrics, bug reports, Test estimates, etc.
• Experience in managing and hands on in various testing phases Unit, Integration, System, UAT, Migration, Volume, Performance and automation testing
• Experience working on various domain Financial Corporate Banking, Payments/Cash management/Foreign exchange currency trading , Fixed Income, Insurance, Investment banking, IFRS , Healthcare Disease/Care Management , Telecom GSM Prepaid/Postpaid , Mobile office, Device drivers
• Experience on various testing methodologies, ETL tools like Informatica, automation tools, bug tracking tools, operating systems, telecom and financial protocols, scripting languages and databases
• Experience in requirement gathering, requirements document generation, reviews and solution document creation.
• Experience in configuring and managing QA and production infrastructure / environments, compiling and deploying code releases and installing software's

Core Competencies:

• Close familiarity with the tools, concepts and methodologies of quality management.
• Eye for detail Plans and organizes tactics for improvements at work.
• Good team-handling abilities Possess the ability to interest and convince others when changes are required.
• Presentation and technology leading skills, results-oriented person.

Professional Experience:

role:

Confidential

contract

• The project was intended to enable Anthem to support the BCBSA Payment Innovation requirements.
• Anthem will be able to share and obtain data for members/claims/providers that is needed for determining provider attribution payment arrangements and care management for members
• Confidential was a project intended to handle the releases related to Healthy returns systems which is a web based application that is designed with many business priorities which has three main platforms disease management and maternity, health advocate and Nurse line

Responsibilities handled in the above mentioned projects:

• Designed and implemented continuous process improvements, individual/functional performance management systems, vendor relationship management and knowledge management facilitation.
• Preparation and review of various documents like Test strategy, System testing and SIT Test plan, test estimates, hardware/software allocation plan, test coverage analysis report, test cases, test result statistic reports, bug reports detail and summary , bug statistics, testing progress status reports and charts, team performance stats, applications user guide, test data summary report
• Performed various types of testing like UAT, SIT, Migration, regression of both front end and back end system
• Interactions with Management, BA, Developers, testers, production support team, operation teams, end customers for issues reported
• Managing teams onsite Richmond, VA and Offshore Cochin/Chennai/Bangalore/Trivandrum
• Participated in various meetings and activities design reviews, code reviews, project planning meetings, issue debugging, functionality / issue / release prioritizing, issue simulations, daily team meeting, daily operation team meeting, weekly stake holders meeting, process improvement discussions, team identification and screening, team training, team performance monitoring, conducting internal team process improvement meetings, test data management
• Involved in testing SWIFT, MQ, payment types Wires, ACH, Account transfer, cheque , various messaging formats MT202/204/942/1031 , file formats like EDI, front end and back end testing

Team Size: 6 onsite test leads , 1 QA Manager having 2 leads and 42 offshore testers , 1 LO/Critical issues test lead

Domains worked on: Payment system, Disease/Care management

Tools/Environments used: Unix, SQL Server, DB2, SQL/PL-SQL, ETL Informatica , XML, Rational Quality Manager, Requisite Pro, Virtual Source Safe, SharePoint, Rational Clear Quest, MS Project, Mainframe, SCRUM

Achievements: improved process implementation

Role: QA Manager/Test Specialist

• Confidential intended for Customer set up, Static data maintenance, Bank Maintenance, exchange rate identification and also Transaction Initiation.
• IFRS conversion for commercial loans trading and derivatives systems was to move from US-GAAP and J-GAAP reporting standards and also provide an additional IFRS compliant set of books in 2015 in production by Q2 2013 . The current project also deals with testing of the complete accounting events by the system from source systems via ETL and ATLAS Calculating Engine to Financial Accounting Hub/Oracle General Ledger and OBIEE Reporting.
• The objective of this project is to provide Credit Risk Reporting with an integrated solution that centralizes all credit risk related data, and facilitates the ability to perform the necessary risk and regulatory calculations, credit risk identification, monitoring and reporting in a cohesive, efficient, and controlled environment on a daily basis.

Responsibilities handled in the above mentioned projects:

• Designed and implemented continuous process improvements, individual/functional performance management systems, vendor relationship management and knowledge management facilitation.
• Developed documentation requirements for vendors and process performance review programs for operational managers and supervisors. Vendor support was responsive and costs were reduced 5 .
• Preparation and review of various documents like Test strategy, SIT Test plan, UAT Test plan, test estimates, hardware/software allocation plan, test coverage analysis report, test cases, test result statistic reports, bug reports detail and summary , bug statistics, testing progress status reports and charts, team performance stats, applications user guide, test data summary report
• Performed various types of testing like SIT, UAT, Volume, Automation, Performance, Migration, regression of both front end and back end system
• Interactions with Management, BA, Developers, testers, production support team , BTMU US management, SOA team, infrastructure team, stake holders BTMU head office management, operation teams, end customers for issues reported
• Managing teams onsite Jersey City, NJ
• Participated in various meetings and activities design reviews, code reviews, project planning meetings, issue debugging, functionality / issue / release prioritizing, issue simulations, daily team meeting, daily operation team meeting, weekly stake holders meeting, process improvement discussions, team identification and screening, team training, team performance monitoring, conducting internal team process improvement meetings, test data management
• Involved in testing SWIFT, MQ, payment types Wires, ACH, Account transfer, cheque , various messaging formats MT202/204/103/101/799 , FX Rate calculations SPOT, Strike, Forward, Call option, Put option , file formats like EDI, NACHA, front end and back end testing
• Management of the account with client Bank of Tokyo and the activities included being a liaison between senior management and the BTMU, timesheet approval, identification and recruitment of new resources, creating project propositions, managing and addressing the resources and clients day to day issues.

Team Size: 14 SIT and UAT testers , 4 QTP automation testers , 1 SQL developer , 1 Business Analyst

Domains worked on: Cash management system/Payment system corporate banking system, credit risk, derivatives

Tools/Environments used: AIX, Oracle, DB2, SQL/PL-SQL, ETL Informatica , XML, Bugzila, Jira, Quality Center, MS Project, Oracle FAH Oracle GL, Oracle AP, Mainframe, EDW, OFSAAI, OBIEE, Agile, BDT , Single sign on

Achievements: improved process implementation, Quality Center usage initiative

Role: QA Expert QA Lead/SIT Defect Manager/Sr. Business Analyst

World link Next Gen Global Payment Plot form is a payment/funds transfer application. CITI Group will get transactions from internal and external customers and the same were processed, identified the FX rates and to transfer the funds to beneficiaries. The application also involves performing the OFAC and AML checks of individuals or institutions using the payment services.

Responsibilities handled as part of mentioned projects:

• Involved in Preparation and review of various documents Test strategy, SIT Test plan, test estimates, hardware/software allocation plan, test cases, test result statistic reports, bug reports detail and summary , bug statistics, testing progress status reports and charts, team performance stats, applications user guide
• Involved in various types of testing like SIT, Volume testing, Automation testing, Performance testing, Migration testing, regression of front end and backend systems
• Interaction with Developers, production support team, Management, infrastructure team, stake holders senior management, operation teams, Citibank branch personnel and end customers
• Participation in various discussions and activities design reviews, code reviews, project planning meetings, issue debugging, functionality / issue / release prioritizing, issues post mortem / simulations, daily team meeting, daily operation team meeting, process improvement discussions , team identification and screening, team training, team performance monitoring, conducting internal team process improvement meetings, test data management, business analysis on a need basis, production support
• Involved in testing of various payment types ACH, wire, mass pay, cash, cash pickup and delivery, remote cheque, demand draft pick up and delivery, account credit, and prepaid cards, Etc. , SWIFT MT202/204/103/101/942 1031 , ISO 20022 PACS 002, PACS004, PACS007 , file formats like EDI, NACHA, Database Migration, Iterative development, Modified Waterfall model, FX Rate calculations SPOT, Strike, Forward, Call option, Put option
• Involved in managing the teams across geographical Locations U.S, India and Srilanka .

Team Size: 14 SIT testers , 4 QTP automation testers , 3 Production support team

Domains worked on: Cash management system/Payment system

Tools/Environments used: Solaris, Oracle, SQL/PL-SQL, Perl, Shell scripting, VB Excel Macros, Quality Center, Jira, Web logic, crystal reports, Selenium, QTP, MQ, DB2, Mainframe, IBM Web sphere, Single sign on

Achievements: improved process implementation, managed a major data center migration activity, implemented process and documentation for testing including user guides for production support activities

Role: IT Consultant Associate Test Manager Critical Issues/operations testing team lead Business Analyst

• Cedric Rewrite is a project for performance testing the database loading and records processing module CEDRIC of the global telecom's customer care management system i.e. INSS Intelligent Network Support System .
• The project was for ABN AMRO, a prominent international banking and financial company. The project was to develop Trade Desk, a web-based fixed income trading application, developed in Java with Sybase at the back end. It includes Front-Office capabilities for Trade captures and Inventory management, credit and rate monitoring. It features Mid-Office capabilities for Trade execution Trade routing, Trade blotters, Back-Office interfaces and Back-Office reconciliation. It provides robust profiling features that customize the way individual users interact with the system. Deal Capture Profiles define data entry Quick Lists that aid the input and the accuracy of trade entry.
• PPRTU was a project done to enhance the Prepaid 331 product with an additional feature of roaming top-up which allows the users to charge their prepaid account using a partner recharge voucher through online, IVR and customer support portal.
• Prepaid 3.4.1 was a product specific to VGR, which had an objective of performance testing the INAP calls using IPT a tool developed by LogicaCMG using Java and also to verify the design changes in standard features like Balance Enquiry, IVR, Member Provisioning, call routing, etc
• The EPS project is to build a Healthcare Payment Platform with a web portal to deliver paperless payment and remittance solutions to the Payer and Provider market.
• Celcom 3.4 is a customer specific project for Celcom, Malaysia having customer specific features like USSD, Balance Enquiry, Intelligent charger, IVR, Member Provisioning and also to benchmark the 3.4 release with Intelligent charging feature.
• Involved in preparation and review of various documents like Test strategy, Test plan, test estimates, hardware/software allocation plan, test cases, test result statistic reports, bug reports detail and summary , bug statistics, testing progress status reports and charts, team performance stats, applications user guide
• Involved in various types of testing like Integration testing, System testing, Volume testing, Automation testing, Performance testing, Migration testing, regression of both front end and back end systems
• Interactions involved with Developers, production support team, Management, infrastructure team, stake holders senior management, operation teams and end customers
• Involved in managing the teams across geographical Locations India, UK
• Involved in various discussions and activities like design reviews, code reviews, project planning meetings, issue debugging, functionality / issue / release prioritizing, issues post mortem / simulations, daily team meeting, process improvement discussions, identification and screening, team training, team performance monitoring, conducting internal team process improvement meetings, test data management, system analysis on a need basis, application and system administration activities, software installation on UNIX servers, CMMI level 5 initiative, CORTEX internal organizational quality standard which has best practices from standards like ISO90003, CMMI 5 and BS7779 implementation and improvement initiatives, worked on testing methodologies like RAD, Agile, SCRUM

Team Size: 20 testers , 4 QTP automation testers

Domains worked on: Financial Insurance/Trading FIX, FIXML and telecom products GSM projects

Tools/Environments used: SQL, HP-Unix, Linux, Solaris, IBM Informix, .Net applications, Java based UI applications, SQL Server, Sybase, Python, Perl, shell scripting, IBM Informix ETL tool, RUP, MS Visio, Requisite Pro, HP Glance, Measure ware, Quality Center, Remedy, Web sphere, Apache, QTP, Load Runner

Achievements: improved process implementation, managed and completed customer visible release and was appreciated

Role: QA Performance Test Lead

• Prepared and reviewed Test plan, hardware/software allocation plan, test cases, test result statistic reports, bug reports detail and summary .
• Performed Integration testing, System testing, Volume testing, Automation testing, Performance testing, Migration testing, regression of both front end and back end systems.
• Interacted with Developers, production support team, Management, infrastructure team, stake holders senior management, operation teams and end customers
• Managed teams based in offshore India
• Involved in design reviews, code reviews, project planning meetings, issue debugging, functionality / issue / release prioritizing, issues simulations, daily team meeting, process improvement discussions, team identification and screening, team training, conducting internal team process improvement meetings, test data management
• Involved in testing of Networking, LAN, Wi-Fi, Ethernet, PIAFS, GPRS and Dialup, Agile, extreme programming and also localization testing of the application
• Generating packages using install shield and clear case and verifying the same

Team Size: 12 testers

Domains worked on: Mobile office application

Tools / Environments used: Linux, Oracle, .Net applications, SQL, Perl, Shell scripts, Python, Test Director, VPN, crystal reports, various windows platforms including for portable devices, install shield

Achievements: improved process implementation

Role: Senior QA Senior Technical Support Engineer

and also HP AIO hardware.

Experience achieved in the organization as part of mentioned projects:

• Involved in preparation and review of test cases, test result statistic reports, bug reports detail and summary .
• Performed System testing, Performance testing and regression testing
• Involved in interaction with Developers, HP and Microsoft support teams, Management, infrastructure team, end customers
• Managed team based in offshore India
• Involved in design reviews, project planning meetings, issue debugging, workaround identification discussions, functionality / issue / release prioritizing, issues simulations, daily team meeting, process improvement discussions, team training, test data management, handling third level support calls
• Worked on Waterfall model

Domains worked on: Device drivers and hardware and related application testing projects

Team Size: 4 testers

Tools/Environments used: In-house Hardware performance monitoring tools, Test Director, Clarify, various Windows operating systems, Linux

Achievements: Satisfactory response for solutions provided to customers

Role: QA Engineer

Experience achieved in the organization as part of mentioned projects:

• Involved in preparation of Test plan, hardware/software allocation plan, test cases, test result statistic reports, bug reports detail and summary .
• Performed System testing, Performance testing, regression testing
• Interacted with Developers, Management, infrastructure team, end customers
• Managed teams based in offshore India
• Participated in design reviews, issue debugging, issues simulations, daily team meeting, process improvement discussions, team training
• Worked on Waterfall model

Domains worked on: Core Banking and Payment processing

Tools/Environments used: .Net and SQL Server, SQL, Remedy

Achievements: Satisfactory response immediate management for tasks completed