Summary

Positive, innovative and results-driven Software Quality assurance analyst with 7plus years of professional experience in the field of IT working with Software Analysis, Design, Development and Testing and integration of various applications with Strong expertise in Performance/Load Stress Testing using HP products like Load Runner. My expertise includes working knowledge of the standard Software Testing Methodologies during the Application Development Life Cycle process.

Professional Summary:

• Worked on Performance Testing of the web applications with LoadRunner and analyzed in-depth reports and graphs mainly concentrated on VUser Graphs, Transaction Graphs, Web Resource Graph and Network Monitor Graph.
• Participated extensively in Retail, Health Care, Insurance, Telecom Banking Domains.
• Expert in documentation, preparing Test Plans, Test Data, Test Scenarios, Requirements Traceability Matrix and Bug Status reports from the Design Requirements Document and functional specifications.
• Experienced demonstrator of defects, projected and actual execution, risk assessment and impact reports to technical and non-technical audience/management/project teams.
• Functional knowledge and experience of System Performance Testing Methodologies Spike/Stress/Endurance Tests .
• Experienced in Virtual User Generator VuGen scripting for performance/load testing, Multiple protocols, Controller and Analyzer Tools, Report generation.
• Experience in Software Quality Assurance, Manual and Automation using Mercury Products, GUI, Performance, Functionality, Test Plan Formulation and Regression Testing in Web Based Applications in different environments and different Browsers.
• Extensive knowledge of Software Development Life Cycle SDLC , Performance Test Life Cycle, Scrum and Agile having thorough understanding of various phases like Requirements, Analysis/Design, Development and Testing.
• In-depth knowledge of analyzing systems, evaluating system performance and responses.
• Created Single User, Base Line, Peak, Stress and Soak test scenarios by incorporating Goal oriented approach. Random pacing between iterations was introduced to get the desired transactions per hour
• Analyzed the test results TPS, Hits/second, Transaction response time, CPU utilization etc using Loadrunner Analysis, various monitor tools and prepare Test Reports
• Proficient with using Web, Web Services, Winsock, SAP GUI, SAP Web and Java Record Replay in Load Runner
• Developed and deployed test Load scripts to do end to end Performance testing using Load Runner.
• Strong skills in installing and configuring all components of Load Runner including VUGen, Controller, Analysis and Load Generators.
• Memory Leaks were identified in different components. Response times and webpage breakdown were analyzed and reported. Expert in writing SQL Queries in databases like Oracle, SQL Server, Sybase and DB2.
• Participated in Full Life Cycle Testing of different applications.
• Ability to interact with developers and Business Analysts regarding application analysis.
• Excellent Documentation, Management and Presentation skills for the QA Project Team.
• Profound insight to determine priorities, schedule work and meet critical deadlines within budgetary guidelines.
• Good analytical and communication skills and ability to work independently with minimal supervision and also perform as part of a team.

Technical Skills:

PROFESSIONAL EXPERIENCE

Confidential

Sr. Performance Engineer

Confidential is one of the largest insurance companies in Unites States, which provides different kinds of Personal Lines Insurance policies. AIG companies serve commercial institutional and individual customers through one of the most extensive worldwide property-casualty networks of any insurer.

Responsibilities:

• Analyzing required effort in terms of resources needed, script complexity, scenario design challenges, overall man-hours required and documenting them in HLE before every project execution.
• Gathering and analyzing Business Requirement Documents BRD and Functional Requirement Documents FRD for performance test planning.
• Conducted meetings and walkthroughs with users, developers and Business Analysts to gather information about business process.
• Preparing High Level Estimates HLE for performance testing.
• Coordinating and tracking knowledge transfers, inventory management and resource management.
• Assisting Project Manager with deliverables, maintaining project plans and schedules.
• Leading and coordinating testing efforts with off-shore team.
• Working with clients, project teams, development teams and business analysts on a daily basis to understand business needs and relate them in terms of performance testing.
• Onshore Lead for all performance testing efforts unit, regression, endurance, load, performance and integration .
• Design, develop and implement test plans, scripts, and tools using the detailed business requirements document provided by the business analysts.
• Develop testing processes and approaches according to standards.
• Extensively used Web HTTP/HTML , Web Services protocol in Load Runner
• Involved in generating scripts and handling Correlation, parameterization, transaction points, debugging and various other functions using LoadRunner Vugen
• Used and Performed manual correlation to compare and identify dynamic data in Vuser scripts.
• Responsible in developing and managing test data and test environment
• Used Performance Center to create scenarios and set up monitors to track load generator for performance testing.
• Involved in scalability and bottleneck testing of application.
• Designed different test scenarios for execution.
• Responsible in executing scenarios and in analyzing results.
• Ramped up Virtual users in a load test to achieve a maximal transaction volume of 1200 concurrent users.
• Extensively used Controller to perform and execute Baseline, Ramp-Up, Endurance, and Stress test cycles.
• Used Wily Introscope for identifying response time and memory leaks during load tests.
• Monitoring and resolving test issues.
• Performed in-depth analysis to isolate points of failure in the application
• Analyzed Throughput Graph, Hits/Second graph, Transactions per second graph and Rendezvous graphs using LR Analysis tool.
• Involved in analyzing Runtime, System Resources and Transactions Graphs
• Documented average response times, 90 response times and reported them to the application team.
• Report and track issues/defects using Quality Center, provide management with various test metrics and generate Quality Center reports and graphs.
• Actively participated in Defect Review meetings on a daily basis

Environment: Performance Center, Wily Introscope, Quality Center 11.0, Java, JavaScript, HTML, Oracle 11g, SQL Developer

Confidential

Sr. Performance Engineer

• Confidential is leading open On-line services Market Platform developed to match Professional Buyers and Service Providers.
• Easy on-boarding for Professional Buyers Service Providers
• Efficient, automated management of service order designed to take friction out of the management of individual Service Orders and 3rd party delivery.
• Continuous closed loop service quality management for Service Orders.
• Buyers and Providers are considered customers of ServiceLive .
• Goal to leverage excess capacity that exists with Service Providers for the benefit of both the Buyer and the Service Provider.
• Remain brand centric to the buyers who utilize the platform.

Responsibilities:

• Good understanding of the project life cycle, from analysis to production implementation, with emphasis on test data metric analysis, performance testing, load/stress testing, and auditable documentation of plan and results.
• Performance/Infrastructure testing of Web applications based on multiple technologies such as .net.
• Test plan execution in coordination with business representatives.
• Working in project teams and interact with Business Analyst, developers on requirements for testing.
• Current release management, installation activities and scheduling for next release.
• Multi-tasking between testing concurrently on multiple projects.
• Monitoring and resolving test issues.
• Developing test case scripts, executing scripts, documenting results and summary report in details.
• Executing performance/volume tests using HP LoadRunner, on project deliverables, to guarantee production readiness.
• Test case designs/development and execution with client's in-house technologies.
• Worked with release PMs, application teams to understand the objectives, scope, timelines, user volumes, SLA's and other relevant information of the application.
• Setting up QA foundation, test strategies, documentation, environment, resource and asset allocation for web based content management system.
• Acting as the point of contact for all QA processes related to performance testing.
• Leading and coordinating testing efforts and assisting QA manager.
• Involved in gathering business requirements from the end users.
• Prepared test plan based on business requirement document
• Identified and defined scope for Integration and System Testing
• Hands on experience preparing Test plans, Automated Tests and Test Data and executing the same.
• Used SAP GUI protocol for recording the application.
• Implemented Parameterization and Correlation in VUGen Scripts.
• Create Image and Text Verification checks in Vuser Scripts using LoadRunner Vuser generator.
• Generate the test scripts using VuGen for the identified business scenarios and enhance the same through correlation, parameterization and adding user defined functions
• Responsible for creating test scenarios using the Load Runner tool and generated Vuser Scripts using Vugen
• Coordinated with the application team and database team to prepare the test data and other prerequisites.
• Used LR analysis tool to view load test results and also to analyze the possible bottlenecks.
• The Average CPU usage, Response time, TPS are analyzed for each scenario.
• Executed hourly Performance tests, Endurance Tests and Stress tests for this application.
• Used Load Generators to generate load from different locations onto servers.
• Used controller to launch 500 concurrent Vusers to generate load using 5 load generators.
• Extensively used Controller to perform and execute Baseline, Ramp-Up, Endurance, and Stress test cycles.
• Developed load model, calculated pacing by gathering required data.
• Worked in integration of the given requirements and validated the data.
• Design Workbook Excel sheets with the results of the reports.
• Attend weekly net conference with the client, get the requirements and explain about the present process of the project.

Environment: LoadRunner 11.0, Quality Center11.0, SAP GUI, QTP, HP Service test, .Net, Java.

Confidential

Performance Test Analyst

Aetna provides a comprehensive Healthcare online solution. Using a workflow engine, a prescription tool, and online patient medical profiles, Aetna enables the doctors to manage patient messages efficiently.

Responsibilities:

• Enhanced scripts with heavy correlations and parameterizations in multiple scenarios.
• Designed/developed test scripts, scenarios, processes for testing situations varying in complexity.
• Worked alongside business lead to identify relevant test data, followed by data preparation for the test cases.
• Identified performance test requirements along with project team.
• Created test strategy and test approach document for releases, got it reviewed by stake holders, project sponsors and kept updating these documents as and when the changes are required
• Gathered Non functional requirements for different phases, reviewed them with workgroup and got signed off by Business.
• Involved in project management PMO activities.
• Developed Scenarios for the load test of the application.
• Developed Performance Model, calculated pacing by gathering required data.
• Executed hourly Performance tests, Endurance Tests and Stress tests for this application.
• Prepared test plan based on business requirement document and prepared test cases and test procedures.
• Identified and defined scope for various phases of Testing
• Create, design development of Test cases and test scripts, ensuring all the functionality aspects are covered module wise
• Parameterize scripts for various users and amend them according to the test cases or change requests
• Record and execute multiple Vugen scripts and analyze them from different aspects in terms of business requirements, system specifications, end user
• Perform Manual Correlation in Vugen Scripts using LoadRunner 10.0
• Create Image and Text Verification checks in Vuser Scripts using LoadRunner Vuser Generator Vugen .
• Used Controller to launch concurrent 800 Vusers to generate load using Load Generators from different locations.
• Developed Scenarios for the load test of the application.
• Created various Transactions to monitor response times, transactions per second for each scenario created
• Developed Performance Model, calculated pacing by gathering required data.
• Involved in monitoring CPU Utilization, Memory usage during load testing.
• Used LR analysis tool to view load test results and also to analyze the possible Bottlenecks.
• Documented average response times, 90 response times and reported them to the application team.
• Monitor different graphs/measures like Transaction response time, transaction rates, and other time-sensitive requirements against the published requirements for the system/application and verified whether the performance requirements have been achieved during normal projected user loads.
• Involved in complete Test Development Life Cycle TDLC
• Conducted User Acceptance Testing UAT for the given new requirements.
• Involved in the management of User Request Change, and handle User Conflicts
• Test results and bugs are reported to the development team in Quality center 10.0
• Created traceability of testing cycle right from requirements all the way up to Defects reporting using Quality center 10.0
• Used Wily for identify Memory leaks, CPU usage Network summary and application's poor response time.
• Involved in writing SQL queries in Oracle 10g to validate the reports creation
• Analyze test results, prepare final reports and present to the key stake holders

Environment: Quality Center 10.0, Load Runner 10.0, Oracle Client 10g, SQL, Wily

Confidential

QA Performance Tester

Compass bank is a comprehensive integrated server application that has been developed to provide the facility of banking to the consumer's Desk. The System furnished two modules one with security wherein the user would login with a password before customer can use the services of the bank and the other is without security available to all. The unsecured module will facilitate advertisement of bank's products and services like Investment schemes, Loan schemes, Credit Card information and Application forms. The user can submit online application forms for various services. The secured module consists of Fund transfers, Balance Enquiries, Monthly account statements.

Responsibilities:

• Assisted in defining Test Plan according to the business requirements
• Developed Test Cases in test plan, executed in test lab using Quality Center 9.0
• Convert Manual test case to Automation Test Scripts
• Executed the test cases in several phases as the developers fixing the bugs
• Execute Test Scripts and Analyzing Automation test result
• Tracked and reported upon testing activities, including testing results, test case coverage, required resources, defects discovered and their status, performance baselines, etc
• Performed Manual Functional testing with QC and Regression Testing with QTP
• Involved in setting up the Automated Testing Environment for creating, and running automated tests using QTP
• Conducted Database testing by using different SQL commands
• Worked independently in creating, debugging, executing of the LoadRunner scenarios while assisting the tuning
• Created Baseline transactions and resource utilization for comparative analysis against future releases
• Created Load test scripts using VuGenerator and enhanced them using C
• Monitoring and analysis of load balancer in order to analyze the load sharing between servers and optimizing them to handle volume data to avoid bottlenecks in the network
• Created Vuser scripts Http/Web Protocol, and Oracle Protocol using VuGenerator for all applications to simulate actual users and their actions
• Worked on manual as well as goal oriented scenarios in Controller using scripts created in VuGenerator
• Analyzed Performance Bottlenecks using Load Runner Monitors and Graphs
• Logged the bugs in Defects tab in Quality center 9.0

Environment: Quality Center 9.0, .Net and SQL, Oracle, LoadRunner 9.10, Java J2EE, Java AsianVendors India Pvt Ltd, New Delhi India March 2008 - Feb 2009 Quality Analyst AsianVendors is a B2B portal, wherein different vendors from India would be able to log-in to their account and post their products and services, customers would be browsing different products and send queries to the vendors in order to purchase a product/services.

Responsibilities:

• Understand the enhancement requirements of the customer. Involved in complete Customization, Enhancement and Defect Fixing
• Review Requirements and Use Case documents for testability and create Test Plans, Test Cases and Test Scripts
• Gather Test input data including Pre-condition, Test input, Test result and Test regression data
• Involved in functional testing of the system
• Positive and Negative testing was performed for this application
• Back-end testing was done using SQL scripts
• Responsible in creating, execute, enhancing and maintain performance testing scripts
• Daily interactions with clients to identify, resolve, and correct problems, enhancements to the system, and perform other routine data maintenance items
• Involved in Black Box Testing Functionality, GUI Testing
• Responsible in running the Vugen script in Multi User mode using the LoadRunner Controller
• Created and reported defects using Quality Center 9.0
• Making daily and weekly reports to monitor the progress of the project

Environment: Java, JSP, HTML, CSS, JavaScript, SQL, LoadRunner 9.10, Quality Center 9.0

Confidential

Quality Engineer AIRTEL is a Telecommunication business in India from Bharti Cellular Ltd.A web portal was designed where the Customer Service Executives CSEs are able to monitor customer details, bill details, payments, package details etc. It provides number of suggestion packages for customers like Easy life, Dream plan, Smart mover as postpaid and Magic card as prepaid. Customer chooses a package based on services of incoming/outgoing charges. It provides value added services bills are issued based on their packages executives are able to change their personal details over the phone etc.

Responsibilities:

• Analyze requirements and Use Case documents for testability and create Test Plans, Test Cases and Test Scripts
• Participate in Bug-triage meetings along with Enhancement and Modification Request meetings
• Well versed with Load Runner Vugen to generate automated test scripts for the application under test to perform Stress/Volume testing
• Maintain Traceability Matrix throughout the SDLC to ensure complete and comprehensive test coverage and delivery
• Parameterize scripts for multiple users and enhance/amend them according to the test cases
• Work extensively with Load Runner Controller to create scenarios for different load tests like Durability test, Stress test and Performance test
• Performed Manual Correlation of scripts for multiple users and enhance them according to the workflow
• Can perform Automatic Correlation of scripts
• Evaluate graphs and reports by using Analysis component to identify the bottlenecks in the Database, Server and Network side and reported to PM along with necessary recommendations to improve performance of the application
• Wrote SQL Queries to extract data from various database tables for testing purpose and executed various SQL Queries to compare the expected results with the database
• Monitor different graphs like Transaction response time, transaction rates per second, and other time-sensitive requirements against the published requirements crucial for application and verified if the performance requirements have been achieved during projected user loads
• Provide test data to support test scenarios.
• Report and track issues/defects using Quality Center 9.0, provide management with various test metrics and generate Quality Center reports and graphs.

Environment: HP LoadRunner 9.0, Quality Center 9.0, J2EE, JSP, IBM Web Sphere, WindowsNT/2000, SQL