SUMMARY OF QUALIFICATION:

Over eighteen years of management experience in Information Technology dealing with fast-paced, rapid application development companies. Expertise includes Project Management, Software Quality Assurance SQA , manual and automated software testing, and applications development in both Agile and Waterfall SDLC's. As analytical decision maker I have excellent problem-solving skills. Ability to multi-task, including managing multiple projects and working with multiple teams. Recognized for ability to motivate employees, and increase efficiency, thus being more productive.

TECHNICAL KNOWLEDGE/ SKILLS:

• Operating Systems: Windows NT/ 2000/ XP/Win7, HP - UNIX, AS400, MVS and ISO/ISPF
• Languages: HTML, XML, Visual Basic, VBS, COBOL, SQL, C , Java Script and JCL
• Front-end: PeopleSoft 9.2, SAP ECC6, Web Sphere, Siebel and Oracle Forms
• Databases: Oracle11.x, MS-Access, DB2, IDMS, Sybase, Lotus Notes, Quantum and SQL Server
• Automation Tools: HP Quality Center ALM , WinRunner, IBM Functional Tester, Quick Test Pro QTP , HP Business Process Testing BPT , Load Runner, Selenium, and Worksoft's Certify
• Defect Tracking Tools: Quality Center, Jira, PVCS Tracker, Clear Quest, Remedy, Star Team and Test Track Pro
• Version Control: CM Synergy, PVCS Version Manager, Clear Case, Doors, Source Safe and Subversion

PROFESSIONAL EXPERIENCE:

Confidential

Director - Quality Assurance

• Plan and direct overall testing program, including setting test standards, staffing and vendor management, testing governance and oversight, which includes:
• Evaluate tools and currents frameworks to gauge how suited they are for Corporate Systems and the PeopleSoft application.
• Work with the FINRA enterprise test teams to implement process improvement and best practices for Performance and Functional Testing.
• Create testing strategy for the PeopleSoft team for Performance and Functionality using the desired testing framework.
• Train team on the automation testing framework and tools.
• Create an automation testing lab for continuous test case execution.
• Implement best practices for Quality Assurance and Quality Control in an Agile environment.
• Make recommendation for improvements to the SDLC by adopting Agile practices.
• Implement Agile/Scrum like practice where necessary for quality software development.
• Develop a Mobile Testing Framework.
• Represent Corporate Systems on the Architecture Review Board
• Produced Business Requirement Documents BRD
• Worked with Business Analyst to improve the standards for BRD and to provide traceability to test cases and defects
• Performed inspections on BRD's to identify issues early and manage scope
• Trained Business Analyst to write BRD in Quality Center
• Produced program documentation as needed, i.e. Test Metrics, Strategy, BRD templates MS PPT, Word, Excel
• Worked with technical project teams, tests, developers and DBA's

Confidential

Project Manager - Senior Quality Assurance Manager

• Created the enterprise-testing framework at Mutual of Omaha based on Business Process-Based Testing. Accomplishments include:
• Direct the Mutual of Omaha Enterprise Quality Program to provide focused and comprehensive analysis to mitigate error trends.
• Lead the Enterprise Quality Program by consistently making recommendations for process improvements that will increase accuracy and productivity based around software development.
• Collaborate with the business groups to develop, document and standardize standard procedures and workflows to support achievement of operational and software quality.
• Develop and implement a comprehensive and sustainable testing framework to support internal and external software development.
• Implemented the use of HP's Quality Center and Quick Test Pro QTP and the Business Process Testing BPT framework.
• Implemented the use of the new QA framework and automation tools on the People Soft 9.1 upgrade, Java automation, CICS replacement and Med Supp Application Entry projects. Create test strategies and test plans for above projects.
• Created Training materials for the test tools and BPT, so testers throughout the enterprise will have a consistent testing process.
• Work with enterprise project teams to enable them to test better, faster, cheaper by using the new techniques in the framework.
• Consult with divisional leadership to develop training strategies that support the new testing and automation frameworks and coordinate requests for special training as need arises.
• Select and develop high caliber QA and testing staff. Coach, mentor, provide timely feedback, conduct performance evaluations and address performance issues in a timely manner.
• Leverage knowledge, experience, data and tools to forecast, prepare for and respond to changes in business needs that will impact existing and future testing and/or quality programs.
• Leverage existing technology by identifying opportunities to automate manual processes and interventions. Identify and present opportunities to incorporate new technology into processes and flows. Ensure that documentation and training follows.
• Lead/participate in high profile internal and/or external workgroups. Present findings to appropriate leadership teams. Performs other duties as assigned.

Confidential

Senior Test Consultant SAP Automation Manager

• Work with SAP clients to automate their business processes using Worksoft's Certify, an automation tool. Accomplishments include:
• Create automation processes for SAP ECC 5 6, SAP WEB GUI, and SAP Portal.
• Create the Automation Testing Framework for SAP project.
• Create process improvement goals, for our clients, in both software development and testing.

Confidential

Senior Consultant/ Project Manager

• Work with the Quality Assurance Team at Fujitsu Consulting to offer our clients the 'Best in Practice' for Quality Assurance, Quality Control and Quality Management. Accomplishments include:
• Create Automation Accelerators for HP Quick Test Professional QTP on SAP, Seibel, dotNet, WEB, and Oracle apps.
• Create the Test Strategy for Business Process Testing BPT on the United Airlines project.
• Create the Automation Testing Framework for the United Airlines project.
• Create process improvement goals, for our clients, in both software development using Scrum Process and QA using Business Process Testing .
• Recruited, trained, managed and mentored QA Engineers on BPT and automation framework.
• Create QA practice documentation for Fujitsu Consulting Sales and Marketing team.

Confidential

Engineering Manager Quality Assurance:

• The Pentaho Business Intelligence Project provides enterprise-class reporting, analysis, dashboard, data mining and workflow capabilities that help organizations operate more efficiently and effectively. This was an agile development team using Scrum Process. Accomplishments include:
• Create Wiki documentations for Quality Engineering efforts including: Software Configuration Management, Quality Assurance and Quality Control, Build Management and Project Management.
• Work with the engineering team to create script JUnit tests to be executed as part of the continuous build process and reporting code coverage.
• Work with the automation team to create an automation framework using Quick Test Professional.
• Create automation scripts for testing new functional for our customers to use with their tests as part of professional services.
• Worked with our community to coordinate testing efforts through community forums.

Confidential

Technical Specialist Lead QA Automation Engineer:

• Led test teams on several internal WDW IT project. Accomplishments include:
• Improve the efforts of the testing team by enhancing their current testing approach process improvement , thus saving time and finding more defects.
• Create automation scripts for functionality needed to execute repeatedly.
• Create an automation framework for TestDirector and WinRunner.
• Create automation framework for Business Process Testing using Quality Center and QTP..
• Create EJB automation framework to improve upon the JUnit testing that developers used for Unit Testing.
• Create a JSP front end in order to easily execute the EJB tests.
• Lead the testing efforts of the WDW Availability, Accounting EJB , Pricing, DPMS, Groups, and SAP HR ECM testing teams.

Confidential

Quality Assurance Analyst Project Consultant:

• Create testing strategy for the SAP HR modules.
• Serve as the Subject Matter Expert for software testing in the Group Benefits - Business Analyst Team hosted on the Web.
• Develop and implement efficient and effective business acceptance test plans and strategies.
• Participate in automation feasibility studies for SAP modules.
• Ensure the Quality Process is reviewed and carried out through all phases of the software development lifecycle.
• Coach and assist teams with testing as needed.
• Work with users, systems analyst, designers and programmers to create/analyze required project documents insuring Software Quality Assurance processes are incorporated.
• Participate in analysis, walk-throughs, inspections, code reviews and user group meetings.
• Work with project team to identify risks if quality assurance process is not followed.
• Ensure post mortems are held, process improvements documented and incorporated in the quality assurance process.
• Conduct process improvement sessions.

Confidential

Project Manager Quality Assurance:

• Confidential Inc. provides hardware, software - Kiosk Self Check-in and customer processing solutions to the hospitality industry Airline, hotel and restaurant . Accomplishments included:
• Create Software Quality Assurance SQA standards and methodologies which included QA, Requirement Management, Configuration Management, Change Control and software testing.
• Create a new Quality Assurance Department.
• Educate management and employees on the new SQA Processes.
• Documentation of functional requirements using TestDirector 8.0.
• Create a Defect Management Process.
• Create training programs used to bring new testers up to speed.
• Establish performance-testing guidelines for the multi-tier environment using Load Runner.
• Created automated test scripts for regression testing using Quick Test Professional.
• Reduced the number of defects to UAT by 85 from 420 to 62 .

Confidential

Project Manager - Quality Assurance:

• Convergys implemented the SAP Human Resources, Payroll, Benefits and RecruitMax Staffing outsourcing for the state of Florida. A Call Center was created to support the state's employees. The technologies to support this effort included: SAP, Siebel, Business Server Pages, UNIX, IVR, Oracle 9.0, Data Warehouse, CTI, and Imaging. Responsibilities included:
• Created testing standards and methodologies for testing in a SAP development shop which used a Web front end to update the Oracle database.
• Managing a team of 10 Quality Analysts 8 production support CSR's and 10 documentation specialists.
• Ensure that test schedules and plans are followed and executed properly. Ensure assigned testing system problems are documented, assigned, communicated, and appropriately resolved, including tracking reports for software and hardware validation. Verify that all scheduled processing in the test environment is completed in accordance with schedules.
• Documentation of test cases and defects using TestDirector 8.0.
• Documentation of the functional process for training using Visio.
• Managed the creation of all environments used for UAT, QA and Training.
• Establish performance-testing guidelines for the multi-tier environment using Load Runner 7.0.
• Created automated test scripts for regression testing using Quick Test Professional.
• Point of contact for the state's CIO and her manager for defects found during UAT.
• Point of contact for the Call Center managers to resolved IT issues found in production.

Confidential

Lead Automation Engineer, where responsibilities included:

• Adherence to Quality standards and methodologies to comply with SEI CMM Level 3
• Served as SME for implementing the Rational Unified Process RUP
• Establish performance-testing guidelines Load Runner
• Created the Functional Automation Framework QTP and in some cases IBM Rational Robot

Confidential

Lead Automation Engineer,

• where main responsibilities included:
• Design and develop of a test automation framework that is modular, robust, expandable and easy to maintain and perpetuate Keyword Driven Approach .

Confidential

Project Manager - QA Integrated Testing where responsibilities included:

• Development of the overall Integrated Test Data Strategy for Claim Engine, Data Warehousing, Develop project scope statement, approach and plan
• Development and analysis of solution alternatives
• Define Implementation Plan and release strategy
• Implement tools TestDirector, WinRunner , processes and procedures for the strategy.
• Create Process Models for Test Data Acquisition from the Data Marts.

Confidential

Project Manager - Quality Assurance:

• Project Manager for multiple Testing Teams on the Prudential Financial implementation of the PeopleSoft - HRMS module. Ensured quality software products were created for the PeopleSoft Human Resources compensation, healthcare, benefits and Payroll systems PeopleSoft- HRMS . These systems are PeopleSoft Client Server , dB2 Mainframe and the IVR Interactive Voice Response- Telephony systems. Also, Project Manager for the Software Developmental Life Cycle of Prudential's WEB Portal with SQL Server 7.0 which allowed HR to maintain employee's salaries, bonuses and market adjustments. Responsibilities included:
• Develop and maintain QA/Technical Support workflow, training, policies and procedures. Analyze procedures and workflow and make changes as needed.
• Trains staff, evaluates employee performance, recommend or initiate promotions, transfers and disciplinary action.
• Review of the System Requirements to ensure that the product is testable.
• Estimate QA feasibility, costs, resources required, compatibility, and QA issues with regard to new product co-existence with installed predecessor products.
• Develop and maintain MS Project schedules outlining specific QA tasks, priorities, milestones, and reasonable timetables for testing and delivering complete fully tested applications.
• Participate in the system Architecture design, GUI design, and interface design, addressing any QA issues early and providing suggestions or solutions.
• Ensure that the roles, responsibilities and deliverables of the QA Team are identified, understood, and carried out according to the Prudential Software Development Life Cycle SDLC methodology.

Confidential

Project Leader - Quality Assurance:

• Project Leader for a Web based Payroll System with Oracle8.i Database, Customer Relationship Management System Clarify and a Messaging/ Integration System Neon eBiz 2000 . Responsibilities included:
• Worked closely with developers, business analyst and user representatives in the product design process including specification and other document reviews.
• Support entire test and certification process, getting involved early in the product development cycle and managing through product launch while ensuring SEI CMM 3 compliance.
• Develop detailed test plans and test cases from use cases and specifications.
• Provision/ configure the test environment for specific test cases execute detailed tests, document results and update defect-tracking systems.
• Support definition and development of automation test programs and tools Silk Test, Load Runner .
• Participate in interviewing, hiring, training and day-to-day supervision of test engineers.
• Participate in development and reporting of project metrics including test pass confidence and coverage.

Confidential

Lead System Specialist:

• System Analyst for a Commission based Payroll System Prudential Advanced Compensation Engine- PACE . PACE interfaced with the mission critical PeopleSoft payroll systems. PACE, written in Java, was built upon Trilogy's Sales Commission Calculation Engine. Other components of the system utilize WEB, Oracle8, HP-Unix, Windows NT, Power Mart and Visual Basics 5.0. Responsibilities included:
• Led several teams, consisting of two to three QA Analysts, in setting up of the environment, preparation and execution of System Testing, debugging, and presentation of deliverables to our clients.
• Led the Business Analyst group in developing Business Requirements from the user's needs. Requirements were capture in RequisitePro.
• Develop Use-Cases, design specifications and test scripts from Business Requirements. Rational Rose was used for Use-Case diagram, logical flow diagram and data modeling.
• Execute manual as well as automated system testing of Client Server and Web-based applications using at different times such tools as SilkTest, WinRunner, and SQA Robot.
• Ability to troubleshoot application errors and track/report using TestDirector, Lotus Notes Database, Rational Test Manager or Remedy.
• Liaison with the developers on issues requiring their attention and resolution.
• Conducted training classes on using several tools, FileAid, SQA Robot, SuperCE, SQL, UNIX-KSH and VI Editor.

Confidential

Senior Program Analyst:

• Part of the Center of Excellent Program. Assigned to the Inter-System Testing IST group. Provide technical support for AT T project in the Billing System for Low to Middle Market Businesses based on a WEB, UNIX, WinNT, Mainframe and AS400 platforms. Responsibilities included:
• Conducted code inspections and monitored that quality gates were completed before deploying into production.
• Point Of Contact POC for external groups for fielding questions on status of software improvements as well as any Maintenance Reports MR's that require immediate attention.
• Created customer call Usage for the analyst to use during their testing phase.
• Created SQL's and Sync Sort JCL to pull information for the test teams from DB2 and Oracle databases.
• Provide expert technical knowledge to 8 analysts for business billing system documentation and system flows.
• Maintained application trouble tickets using PVCS Tracker.
• Perform regression tests, manually and via automated test tools WinRunner .

Confidential

Programmer/ Analyst:

• I was part of a team who were instrumental in leading the effort to eliminate the potential Y2K Bug from the systems at Prudential HealthCare.. These systems were Mainframe COBOL or SAS , Client Server and/ or WEB based. Responsibilities included:
• Taught training classes on using several Y2K testing utilities. Particularly ones used by Prudential and Computer Horizon Corporation.
• Led team in the rollout of the DataMigrator in-house tool for aging date fields .
• Repaired any coding errors that our testing team discovered.
• Liaison with the developers on issues requiring their attention and resolution.
• Created process and procedural documentation for using Computer Horizons Corporation's in house date aging tool DataMigrator .