Objective: To secure an IT position with a progressive company in which I can cultivate my technical skills.

SKILL

• Technical expert on desktop and server support on Windows NT/2000/2003/XP, Microsoft Exchange 5.5/2000, and Oracle/SQL Server 2005 and PeopleSoft
• Operating Systems Linux, Unix, AS 400, and Windows
• Excellent knowledge of .Net, MSSQL, Crystal Reports and VSS.
• Fundamental Networking skills include TCP/IP, DNS, SMTP, WINS and DHCP.
• Knowledge of effective bandwidth, image and backups management, and wireless networks.
• Exposure to networking and security hardware and software including routers, switches, hubs, scanners, LAN, WAN, WLAN, frame-relay, enterprise anti-virus, SAN, VPN and firewalls.
• Working knowledge of all IBM products, Compaq, Mac and HP platforms e.g. peripherals, printers, scanners, wireless scanners, desktops, and laptops

Professional Experience:

Software Release Engineer

Confidential

• Analyze/Review Change impacts with a risk assessment/risk management driven perspective.
• Facilitate post-change review sessions to take advantage of successes and determine root causes for failures.
• Administration and continual refinement of the change control process and procedures for application and information technology related changes.
• Monitor and manage compliance with the established change control procedure and report deviations to management.
• Ensure compliance with audit requirements internal and external .
• Ensure proper, complete, and timely communication and coordination of all change activities.
• Provide management with defined metric and change related statistical information.
• Planning and coordination with Developers, Database Admin, QA, Client Integration, Business and Client Care Teams.
• Participate in the development and implementation of additional IT Service Management processes and PeopleSoft.
• Duties include Software Change Management System, VSS, Bug Tracking Software, Project Documentation, Configuration Management, Version Control, MS SQL Server 2005, MS Windows 2003, Software development with .Net, C , C , and Crystal Reports.

Implementation Specialist

Confidential

• Gathers detailed information on the customer's operations, procedures, and technology infrastructure in order to recommend the best system setup options.
• Acts as a liaison between the customer and T2 Staff during system implementation and ensures customer satisfaction during this time.
• Develops and manages the implementation project plan, assigning tasks to T2 staff and customer employees. Assigns and monitors T2 staff and customer deadlines.
• Advises the customer on interfacing the software with other information systems such as PeopleSoft.
• Analyzes external information systems in terms of database structure Oracle, Access, or SQL and data import/export capability in order to provide data conversion program specifications and external system interface plans.
• Provides installation support and training related to the software for both management and staff.
• Manages multiple system installations and projects simultaneously.
• Assists with review and development of product documentation.
• Assists with product testing and bug research and isolation.

Diversified Technology Instructor

Confidential

• Primary teaching responsibilities included teaching High School courses to technology education and industrial technology majors.
• Duties included teaching combination of courses in Electrical/Electronic Systems, Energy, Power and Transportation.
• Developed and implemented assignments and activities for professional and laboratory-based courses in technology education and industrial technology.

Network Manager

Confidential

• Provide advanced technical leadership and guidance to IT operations and Helpdesk team members.
• Supervise, schedule, train, monitor and evaluate staff.
• Assure that Director of IT Operations is aware of issues and needs within department.
• Inform Director of concerns related to Systems, Operations, Helpdesk, and team members with suggestion to implement corrective actions.
• Serve as initial point of escalation for all technical issues originating within IT Operations or the Helpdesk.
• Ensure that all Operational Imperatives are completed accurately and on time.
• Ensure that all Helpdesk SLAs are met.
• Production of weekly and monthly statistical reports for management.
• Create and maintain schedules and processing calendars.
• Write personnel reviews and make salary recommendations.
• Responsible for maintaining inventory and ordering IS forms and related data processing supplies.
• Uses technical expertise in support of IT department.
• Work on projects or other duties as assigned by the Director of IT Operations.

IT Project Manager

Confidential

• Performs cost/benefit analysis of actions and initiatives determines project costs and controls/ensures delivery on time and within budgetary guidelines.
• Develops, clarifies, and manages scope of project achieves planned outcomes and targeted return on invested resources.
• Assembles project team, identifies needed resources, assigns responsibilities, and develops timeframes to facilitate successful completion of project activities and deliverables.
• Mentors and coaches project management staff.
• Handled all aspects of a project including workload forecast, project schedules, project assignments and project plans.
• Provided status reports to upper management.