SUMMARY

• Over Seven Years of professional experience in Software Quality Assurance & testing in Retail/E - commerce, Banking & Financial, Insurance and healthcare domain,
• Experienced in the creation of use cases and the development and maintenance of test specifications, test cases, test scripts and test data
• Proficient in both Manual and Automated Testing Tools such as Quality Center, QTP, Win Runner, Load Runner, ALM, Jira, Test Director, TFS, Bugzilla, Selenium, Rational Suite.
• Extensive knowledge of SDLC (Software Development Life Cycle) methodologies.
• Experience in working with agile methodologies and active participant of SCRUM meetings.
• Experienced in various types of testing including Sanity Testing, Smoke Testing, Functionality Testing, Performance Testing, black box testing, White box Testing, Volume Testing, Unit Testing, Integrated Testing, System Testing, Ad Hoc Testing, Positive and Negative Testing, Security Testing, Stress Testing, Load Testing and Regression Testing of Stand alone, Web Based and Client-Server applications
• Involved in maintaining Test Matrix and Traceability Matrix(TTM) and performed Confidential Analysis
• Performed User Acceptance Testing (UAT) Manually.
• Expertise in automating functional test cases, test data in XML standards and writing Test scripts using automation tools
• Expertise in working with various mobile devices such as Android, Blackberry, IPhone, tablets to perform browser compatibility and configuration testing.
• Have good exposure to modern Agile methodologies such as SCRUM, TDD (Test Driven Development)
• Participated in design review meetings with production team of Business Analysts, SMEs, PMs and developers in order to understand the critical business functions of the project applications
• Attended requirements and design meetings, review and analysis of requirements and design documentation.
• Excellent understanding of all modules of Quality Center such as Requirements, Release, Test BPT, Test Plan, Test Lab, Defects and Analysis feature.
• Working knowledge of creating different types of test reports through Quality Center such as Test Execution Status/Summary, Defect Status/Summary, Defect Injection rate etc...
• Participated in design walkthroughs and verified Quality Center Test Scripts and results.
• Effective Time Management Skills and consistent ability to meet client deadline.
• Excellent analytical, problem solving, presentation, and interpersonal skills.
• Good team player with excellent communication skills, vendor experience and ability to lead, manage, coordinate and work independently in a time sensitive environment.

TECHNICAL SKILLS

Project Methodologies: RUP, Waterfall, Agile, SCRUM, V

Languages: C#, C, C++, VBasic, SQL, ASP.Net, Java, J2EE, PL/SQL

Web Technologies: HTML, XML, JavaScript, VBScript

Defect Tracking Tools: Test Director, Quality Center, Team Track, Clear Quest, Selenium, Bugzilla, TFS

Mobile Devices: Iphone, Ipad, HTC, Samsung android devices, Blackberry, Windows phone

Database: Oracle, SQL Server, DB2, Mainframe

Operating Systems: UNIX, Linux, Windows, Mainframe, Mac

Testing Tools: Quick Test Professional (QTP), Win Runner, SOAPUI

PROFESSIONAL EXPERIENCE

Confidential, San Francisco, CA

Sr. QA Analyst/Lead QA

Responsibilities:

• Work in Agile, scrum, and sprint environment in order to change the requirements and features set.
• Ran automated scripts for Maintenance and Regression testing using QTP.
• Automated test scenarios for GUI, Functionality and performed data driven testing on the application inserting different data in excel sheet using QTP
• Perform the automation testing UsingEmulator.
• Used JIRA bug tracking tool to analyze & capture bugs, track and manage dashboard any type of updates for project release.
• ConductedFunctionality testingduring various phases of the application usingQTP.
• Fine tunes specific processes to meet the needs of individual projects while adhering to Enterprise Quality objectives.
• Prepared and Executed Test Cases for Functional and Integration testing.
• Created Traceability matrix to keep track of changes in requirement to that of the testing efforts.
• Identified high-level requirements for documenting detailed business requirements using
• Maintained the Test Matrix and Traceability Matrix.
• Involved in preparing Test Plan and Test Cases based on business requirements.
• Performed browser compatibility and configuration testing on various operating systems such as Blackberry OS, Android OS, iOS etc.
• Worked with three mobile application simultaneously: iOS (iPhone & iPad) and Android
• Performed Web Testing to check for broken links in a page.
• Requested different versions of iOS, Android and Blackberry mobile devices
• Analyzed the Crash reports on various mobile platforms and reported to the development team
• Worked closely with Platform Subject Matter Expert's in understanding the upcoming and existing API's on different mobile platforms
• Reviewed and updated Test Plan and Test Scenarios.
• Executed test cases for black box testing.
• Systems migration plans, and executing and evaluating test cases and procedures
• Participates in project requirements review and approval.
• Develops and/or helps develop risk based test strategies and Plans. Presents quality strategy and plan to project and business sponsors.
• Manages defect communication, remediation, and acceptance with business and development stakeholders.
• Responsible for documenting Log defects and working with development team to resolve issues.
• Performed end-to-end testing, Integration Testing, and UAT Testing.
• Coordinated User Acceptance Testing (UAT) with the UAT group to ensure the correct business logic.
• Used Quality Center to prepare Test cases, procedures, Requirements Traceability Matrix and managing the Defects
• Extensive use of SQL queries to perform data integrity testing.
• Loaded Oracle tables using SQL.

Environment: QTP, Mainframe, IBM DB2, Emulator, TFS (Team Foundation Server), Visual Studio Test Manager, Mobile Devices for IOS, Android OS and, Blackberry OS

Confidential, Oakbrook Terrace, IL

Sr. QA Analyst / QA Coordinator

Responsibilities:

• Worked on medium to large sized complex projects that have high impact on business unit operations and/or company operations
• Performed testing and implementation activities ensuring adherence to requirements and achievement of the desired business outcome
• Involved in writing User Acceptance Testing (UAT) test cases
• Wrote test cases and test scripts for functional, GUI, system and regression testing for the application
• Worked in implementing and validating new my account pages and multiple new functionalities for account holder, non-account holder and prepaid customers. This allowed the company to up-sell and cross-sell more products to the customers
• Worked on improving user experience (and thus revenue) along various purchase path flows
• Logged defects in Quality Center and Rally
• Tested 'One Wallet' application on iOS and Android platforms
• Tested Live Chat software to allow visitors to do a chat with customer service reps
• Actively involved in walkthroughs with project teams to discuss related issues on either daily or weekly basis
• Developed good relationships with peers, clients, supervisors and management. Used SQL queries in backend to validate the data transformation and storage on the target db.
• Participated in weekly meeting with the management team and walkthroughs
• Documented and reported defects within established process and tracking systems using Quality Center.
• Generated the test execution report in Quality Center to be reviewed by the QA Manager and development team
• Participated in release meetings.

Environment: Java, J2EE, MS SQL Server, SQL Server Mgmt. Studio, ETL Tool, Quality Center, JIRA, QTP, SOAPUI, MS Share Point (MOSS), IOS, Android OS and, Blackberry OS, iPhone, iPad, Business Objects, EDW, Teradata

Confidential -Chicago, IL

Quality Assurance Analyst

Responsibilities:

• Work in Agile, scrum, and sprint environment in order to change the requirements and features set.
• Validate the date from EDI transaction in the front end as well as back end.
• Trained and mentored junior testers with business critical functions and processes in order to prepare all testing related documentation.
• Identifying issues with System testing Support and Defect tracking
• Executing SQL Queries for the reports before mass and after mass reports to check for claims routing
• Development of SQL queries as per the request from the business team in SQL server.
• Wrote complex SQL queries in TOAD to perform Back-End testing.
• Interacted with programmers to identify and resolve technical issues.
• Played a major role in Interface testing both functionally and manually.
• Automation test withQTPrecord and playback, data driven the scripts.
• Performed Regression Testing by generating QTP scripts based on the business process.
• Assigned problems to appropriate software development team for fixes.
• Involved in the all phases of Software Test Lifecycle activities.
• Used agile methodology to come up with test scenarios and test cases.
• Worked on creating specifications for transitioning business from HIPAA 4010A to 5010 and from ICD-9 to ICD-10.
• Tested the HIPPA EDI, 834, 837/835 transactions according to test scenarios and verify the data with FACETS on different modules.
• Developed strategies with Quality Assurance group to implement Test Cases in Mercury Quality Center.
• Involved in testing the migrated data fromFACETS4.5 to 4.71.
• Worked on Members, Providers, Claims, Configuration and Payment Modules of Facets 4.71.
• Performed web services Functional and regression testing usingSOAPUI
• Performed GUI, Functionality, security, Positive and Negative Testing.
• Bug Reporting and Tracking using Mercury Quality Center.
• Used Quality Center documentation management and defect tracking.
• Represented QA team in Defect Triage Meetings, weekly status meetings with IT and business people.

Environment: Facets, QTP, Java, SOAP UI, Jira, Mercury Quality Center, PL/SQL, SQL SERVER, Internet explorer, Windows, Oracle, MS Office

Confidential -Denver, CO

Quality Assurance

Responsibilities:

• Identified, reviewed and analyzed BRDs, FRDs, TRs from several sources and by conducting requirement walkthrough meetings with end users and business analysts.
• Worked with development teams and business analysts to understand the functional specs regarding the critical business areas.
• Maintain Requirement Clarification log for any questions/clarifications regarding requirements.
• Created Test related documents such as Test Plan, Test Strategy, and Test Approach.
• Designed and maintained test cases manually in excel spreadsheet and stored them on SharePoint for tracking purposes.
• Comprehensive experience with agile testing process using SCRUM as a Test Lead
• Conduct Agile Scrum meetings to discuss project progress and plan
• Preparation of Requirements Document, AGILE Storycards, etc.
• Ensure that all the test cases are written and updated in Microsoft TFS. Review tests specifications, cases
• Exported Manual test cases into TFS and maintained the same in the Test Plan module.
• Provided linkage of all test cases to requirements in Quality Center to establish 100% requirement coverage.
• Created and maintained Requirement Traceability Matrix(RTM) to ensure the requirement coverage
• Performed test case assignments in Test Lab modules of Quality Center.
• Performed various types of testing such as Functional, Regression, System and Integration (SIT), Configuration, Interface, Navigational, Build Verification, Smoke/Sanity, Report testing etc...
• Generated and published various Daily and Weekly test status reports during the test execution phase of STLC.
• Conducted and participated in the Bug Review meetings to identify, analyze and drive the issues towards resolutions based on the business severity.
• Validated various canned and ad-hoc BO reports for different universes and to perform the end to end validation of data flow and data integrity.
• Generated various defect reports for stakeholders.
• Was responsible for testing status update during project status meetings.
• Participated in various meetings and discussed Enhancement and Modification Request(ER) issues.
• Documented approved change controls to add them into business design.

Environment: Quality Center, Bugzilla, Serena Team Tracker, Business Objects, Java, HTML, ASP.NET, Oracle, SQL.

Confidential -New Albany, OH

Sr. QA Analyst

Responsibilities:

• Performed Functional, System, Security, and Regression & User Interface testing of software applications.
• Work in Agile, scrum, and sprint environment in order to change the requirements and features set.
• Interacted with the Business Users and BA to determine and review BRDs, SRSs, and FRDs.
• Created Detailed Test Plan, Test Approach, Test Strategy documents based on the information gathered through business requirements and design/application walkthroughs.
• Created and maintained detailed test cases to perform various types of testing in Test Plan module of Quality Center.
• Used Test Lab module of Quality Center to perform test execution activities by creating various test sets.
• Utilized Defect module of Quality Center for Defect Management.
• Created and executed test plans and scripts to verify software functionality and adherence to business requirements.
• Documented and reported defects within established process and tracking systems using Quality Center.
• Performed Backend testing using SQL queries against Oracle database to perform data validation, to check data integrity etc.
• Involved in the discussions of Defect Tracking Process and Updated Work Progress in Excel Sheets.
• Wrote and maintained test documents; converting documents to soft version maintained by the customer.
• Carried out GUI, Functionality, Integration and Regression testing using Quality Center.
• Performed rigorous manual testing such Functional Testing, Smoke testing, Integration testing, UAT Testing, Backend Testing, Regression Testing, End to End Testing and System Testing
• Performed Data Driven Testing using Quick Test Pro.
• Worked with business users, business analysts and SMEs to understand different critical business processes.
• Facilitated defect mgmt. meetings and test execution status meetings.
• Identified, analyzed, and documented defects, errors, and inconsistencies in the application using Quality Center.
• Created and Maintained Test Matrix and Requirement Traceability Matrix.
• Extensively utilized Requirements, Test Plan, Test Lab and Defects Modules of Quality Center during STLC.
• Coordinated with the developers on Defects Status on a regular basis.
• Participate in various meeting and discussed Enhancement and Modification request.

Environment: Windows, Quality Center, SQL, QTP, Web logic, UNIX, Oracle

Confidential -Nashville, TN

Software Quality Assurance Analyst

Responsibilities:

• Participated in Business Analysis, Requirement review and Technical Specs Inspection.
• Developed Test Plans, Test Cases to test the Screens and workflows for Quality Assurance.
• Expert in writing test scripts manually.
• Created and managed system testing schedule.
• Provided test team status reports on weekly basis to the project manager.
• Reviewed extensive SQL Queries with complex multi-table joins and nested queries.
• Involved in reviewing complex SQL queries, views, functions and stored procedures and spotting issues before/during code migration.
• Prepared EDI files to validate EDI transaction sets 834, 837, 835, 276/277
• Created and maintained SQL Scripts to perform back-end testing on the oracle database.
• Performed Database testing using SQL queries
• Conducted GUI, Backend, Data Driven and Security Testing.
• Conducted regression testing on new builds/versions.
• Wrote complex SQL queries for database validation using TOAD also tested stored procedures and triggers
• Performed Back End Testing by executing SQL queries on Window and UNIX platform.
• Performed Regression Testing, unit testing, Functional, UAT and Ad-hoc testing.
• Conducted GUI Testing and Regression Testing of the application using Rational Robot.
• Performed Regression, System and User Acceptance Testing using Rational Robot
• Performed Functionality testing using Rational Test Manager.
• Performed Security Testing in Rational Test Manager using Positive and Negative Testing to ensure appropriate user authentications
• Arranged weekly team meeting to assign testing tasks and acquisition of status reports from individual team members.
• Conducted Bug review meeting to discuss resolution of issues
• Developed Test scenarios, Test Scripts and Test cases based on Requirements.
• Involved in coordinating with developers and business owners.
• Performed rigorous manual testing such smoke testing, Integration testing, Regression Testing, End to End Testing and System Testing.
• Interacted with developers to report and track bugs using Rational Clear Quest...
• Performed backend testing using SQL queries to validate data.

Environment: HP Quality Center 9.2. Windows 2000/XP, Oracle 10G, Java, PL/SQL, Html, SQL, UNIX, Toad 9.5, MS Office

Confidential, Chicago IL

QA Tester

Responsibilities:

• Analyzed Business Requirement Document and Technical Specifications Document to identify
• Performed manual and functional testing on various parts of the application and used Quality Center for offshore defect tracking and QC for onsite defect tracking
• Responsible for Manual Testing and Automation Testing.
• Analyzed existing trade lifecycle from client initiation to post-trade compliance including coordination with broker-dealers and DTCC
• Performed manual testing to conduct backend testing using UNIX shell scripts and SQL Queries
• Worked with different modules of Quality Center such as Requirements, Test Plan, Test Lab, Defects and Dashboard module.
• Prepared various test reports from Quality Center such as Test Execution Status, Test Execution Summary, Defect Summary/Details report.
• Used SQL queries to validate the data between the backend and the front end
• Created test cases for various modules in MS Excel and exported them to Quality Center for Test Case Management.
• Reviewed extensive SQL Queries with complex multi-table joins and nested queries.
• Involved in reviewing complex SQL queries, views, functions and stored procedures and spotting issues before/during code migration.
• Conducted system health tests and regression tests after every new build.
• Experience in performing end-to-end User Acceptance Testing (UAT).
• Set-up, co-ordinate & conduct system & UAT testing with Business Analysts and end-field users after the applications were all set.
• Conducted reviews with clients and User Acceptance Testing teams
• Developed test scripts for the test cases in QTP for functional and regression testing.
• Used SQL queries to validate the data between the backend and the front end
• Uncovered multiple issues related to the data population in the backend database using QTP.
• Performed rigorous manual testing such Functional Testing, Smoke testing, Integration testing, UAT Testing, Backend Testing, unit testing, Regression Testing, End to End Testing and System Testing
• Performed Database testing using SQL queries
• Executed the Test Scripts in Quality Center.
• Defects are logged using Quality Center and follow up with Business and Developers to discuss about the issues.
• Actively participated in Walkthroughs and Daily status report meetings.

Environment: C#, .NET, Java, QTP, Windows, Unix, SQL Server, Quality Center, XML, HTTP.

Confidential -Richmond, VA

QA Analyst

Responsibilities:

• Analyzed Business Requirement document and Business Use Cases in development of Test Plans
• Participated in the work-scope meetings and peer review meetings to evaluate Use Cases with Business and Design team
• Implemented and maintained many test scenarios using Ruby on Selenium and Perl scripts
• Created Test Cases, Test Scenarios in Quality Center ensured traceability to Business Use Cases and according to application.
• Involved in creating of Test Accounts according to the Business Requirements in utilization for testing.
• Create testing strategies for Disaster Recovery (DR) efforts.
• Performed Smoke, Functional, Regression, System and User Acceptance Testing (UAT) in Web application.
• Reviewed extensive SQL Queries with complex multi-table joins and nested queries.
• Involved in reviewing complex SQL queries, views, functions and stored procedures and spotting issues before/during code migration.
• Provide support and data as and when needed to the performance Team.
• Performed automated testing using Win runner application.
• Developed test scripts for the test cases in Win runner for functional and regression testing.
• Performed Positive and Negative testing to test response of the application under test by creating Data Driven tests.
• Reported Defects in Defect tracking tool of Test Director by assigning Defects to development that are encountered during testing phase based on application teams.
• Coordinate with Operations team to make sure that new platform has robust testing processes.

Environment: Java, Quality Center, Win Runner, SQL, SQL Server, Windows.